frank is always great and honest. responds to outreach almost immediately. highly recommendread more

Frank had me put a deposit of just over $400 for a dishwasher part that he diagnosed was the…read moreproblem. When the problem ended up being a bad breaker, he avoided my calls when I asked for a refund, minus a restocking fee, even though he never had installed the part. I had used Frank on several other occasions and he had always been honest! Very disappointed with him!

I had Bob replaced a bilt in my mother dryer he fixed the dryer and it works great he is wonderful…read moreand great he does a wonderful job i will never call anyone but Bob Anne Marie DE AMARAL

Refrigerator repair. Call several times during day with no return call. Thankfully I was able to…read moreget a reliable repair man from another company. Use to get good service in the past. Not sure what is happening with this company.

I'm a landlord and I own a rental property that uses an empire room heater. The room heater had a…read morecracked heat exchanger and needed to be replaced. After calling almost every place in New England looking for someone who sells empire space heaters a friend recommended that I call Gerry's Heating in Fall River. I called them and asked if they had the particular space heater in stock and they did. I immediately drove down there to purchase it. They were very nice and helpful. I would highly recommend visiting them if you ever need to purchase a space heater especially if you need an empire brand heater.

I asked him to cancel an order for dishwasher parts because it was going to take too long. 8 phone…read morecalls and almost 3 months later, still no refund.

We hired Jeff from JJ's Appliance Repair to repair our dishwasher. He examined the dishwasher and…read moreindicated it was likely a power surge had affected the control board, and it would need to be replaced, to the tune of $490. He ordered the part and came back several days later to install. After installing, he started the dishwasher, but must have only run it a couple minutes before leaving. Shortly after, I try to run, and get the exact same error as before the repair. I try to catch him, but he "can't come back" because he's only the way to another call. So I have to wait a couple more days before he returns. He then says there is a separate issue with the heating element (which he didn't find day 1). He now indicates that there is only a 50/50 shot that it will be fixed if we replace that. So we decide to get a new dishwasher. Jeff promises to refund us the cost of the control board, but that we just needed to pay the service charge. In addition, he offers to install the new dishwasher for free. So we order the new dishwasher, and schedule Jeff to install. He arrives with a refund check for the control panel, as promised, stating he is a "man of his word". He installs the new dishwasher, lets it run a few minutes, and then leaves saying we need to run it all the way through. 10 minutes later, it stops with an error code. I call him to come back, but he refuses again stating he has to be in R.I.. So we have to wait to the following week for him to come out to fix the problem (after first telling us the manufacturer would have to repair it... I called, they confirmed it was an install issue, and not their problem.). Meanwhile, I deposited the refund check. Jeff returns and fixes what was a kinked drain hose. I made sure it ran long enough before he left this time. NOW, several days pass, and I go to my bank account online to find that Jeff stopped payment on the refund check that I had deposited!!! I've tried to contact him numerous times to no avail. So much for him being a "man of his word". So, it took well over a month to resolve my dishwasher issues... this should have been handled in a couple of weeks at most. And... he broke his promise to refund for the part that may or may not have been needed. DO NOT HIRE THIS GUY!

Wow- Stan & Paul's are geniuses! I appreciate how when I called to request a home visit to fix my…read moredishwasher that they took time to troubleshoot on the phone a helped me fix my dishwasher for free! Then the staff went through troubleshooting and preventative measures to keep it running well. I will definitely call them in the future. Glad they were recommended to me by my mother in law who has also only had good experiences.

excellent customer service . Response time was immediate and fixed the problem I had.read more

I called for an appointment regarding my cappuccino machine.Rob answered the phone and asked me…read moresome questions about my situation. He went over and above and gave me some troubleshooting ideas to try first. I am simply blown away by his willingness to help, professionalism and he even called back later to see how everything turned out. Thank you R & P Appliance Service, I would recommend you to anyone I know looking for appliance repair. Keep up the great work and thank you so much!!

From the owner: Factory Authorized for Viking. AGA. LYNX. Miele. read more

Jackie is amazing and she is the only one I will call. She answered quickly. Showed up on time and…read morerepaired my washer for a very reasonable price.

We love Jackie! Smart, organized and spot-on with her assessment of our oven. She fixed it quick…read moreand we're back to baking our amazing desserts and breads. I highly recommend Rhody Repair for anything you have that needs fixing. Thank you Jackie!!