This experience was so disappointing that I feel obligated to warn other parents. My daughter was…read morereferred to Chula Vista Oral & Maxillofacial Surgery Center by our dentist for a wisdom tooth extraction. From the very first phone call, I felt like I was an inconvenience rather than a patient. As a single parent, I asked reasonable questions about pricing because I cannot afford surprise bills. The woman I spoke with was rude, dismissive, and unwilling to provide any estimate. Attitude was essentially, "Come in and we'll bill you later if insurance doesn't cover it." That's not helpful when you're trying to plan financially. During that same call, I was told the office would contact my dentist to verify whether my daughter had already had a panoramic X-ray done. This was important because I didn't want my daughter unnecessarily exposed to additional radiation, and I didn't want my insurance billed twice for an X-ray that had already been performed and cost my insurance $200. When we arrived for appointment, front desk staff were just as cold and unfriendly as they had been on the phone. Because appointment was for my daughter, I didn't bring ID with me. They nearly turned us away. The situation became even more frustrating when I asked whether anyone had contacted my dentist regarding the X-ray. I was told it was my responsibility. I explained that your staff had specifically told me they would handle it, and instead of apologizing or trying to resolve the issue, they argued with me. I've honestly never experienced a medical office that argues with patients rather than helping them. An assistant later came in and told me she didn't know what happened at the front desk and that it wasn't her fault. While I understand that, nobody seemed interested in fixing the problem or acknowledging that there had been a communication failure. Then the doctor came in. I assume it was Dr. Tillman, although he looked nothing like the friendly, approachable person shown on the website. My daughter is a minor and was already nervous about oral surgery. The doctor spent only a few seconds looking in her mouth with a Q-tip, barely interacted with her, didn't sit down, didn't make eye contact, and did absolutely nothing to help her feel comfortable. The entire interaction felt rushed, cold, and disconnected. What made it even worse is that the consultation wasn't free. We paid over $100 for what felt like a 10-second examination from someone who seemed completely uninterested in speaking to either me or my daughter. The office manager, Cinthia, was also unfriendly throughout the visit. When she returned with pricing information, I had already explained that we only wanted one tooth removed at this time. Instead of being understanding, she came across as irritated and annoyed. Whether they thought I was being difficult, whether they thought I was rude, or whether they judged me because I couldn't afford to remove multiple teeth at once is irrelevant. Patients deserve to be treated with respect. What bothers me most is that not one person apologized. Not one person said, "I'm sorry for the confusion," or "Let's see how we can help." Nobody tried to make my daughter feel comfortable. Nobody attempted to resolve the communication issues. We were met with arguments, cold attitudes, and complete indifference. This office stands to receive thousands of dollars from insurance for these procedures, yet the level of customer service was some of the worst I have ever experienced. I have an amazing dentist and have been referred to many specialists over the years, and I know what good patient care looks like. This was not it. I left so disappointed that I immediately contacted my dentist and requested a referral elsewhere. Wisdom tooth removal is already stressful and scary, especially for a child. The last thing a family needs is to be treated like a burden. If you're looking for a practice that is warm, compassionate, patient-focused, and willing to communicate respectfully, don't come here. And if Tillman is the Dr I saw today.. how unfortunate.

This was my first time coming to this office after being referred by my primary dentist…read more Unfortunately, my experience at the front desk was disappointing. The receptionist was rude and handed my patient information form back to me abruptly because the last page was incomplete. I had questions regarding the signature section, which is why I had not signed everything yet. After I completed it, I was given another form and told they needed information about my pharmacist as well as authorization for X-rays. My dentist was supposed to email my X-rays beforehand, but apparently that had not been done. Because of how unwelcome I felt during the interaction, I decided to reschedule my appointment. At this point, I am unsure if I will return and may consider other options instead.

I went to get a dental cleaning here and was very happy with their service. I've struggled finding…read morea good dentist over the years, and this spot was everything I needed. Dora at the front helped me set up this appointment and she spoke excellent English and Spanish. Most of the staff speak both languages, so if you're nervous about communication, I wouldn't worry about it if you don't speak Spanish. They are very organized and communicate quickly via email and WhatsApp. They offer a shuttle service pick up, which is easy. As soon as you cross the border, the pick up area is right outside the gates and the pharmacy. The driver gives you about a 10-minute grace period for your pick up appointment. However, if you miss it for whatever reason, the uber is under $5 to get to the office. For your appointment, you receive a QR code which you will scan to get through to the elevators. The QR code will only work 15 minutes before your appointment. This is to manage the amount of people in the waiting room. There is still a seating area in the first floor if you're early. Dr. Alexandra performed my cleaning and she was super nice. There is a TV on the ceiling and they even ask about your favorite music to have it on while they work on you. This was the most at ease I've felt at the dentist.

This was my first visit to this office for a cleaning and consultation regarding implants and…read morecrowns. I set up the appointment beforehand with Estefany, who was very responsive and helpful. Crossing the border was straightforward, and once through immigration, it was about a 10-minute walk to the office. Their office is located in an upscale professional medical building and the pictures on their website are of their actual office. It was as nice or nicer than any dentist office I've been to in the U.S. Everyone I met was friendly, professional, and spoke English well. Dr. Jessica was excellent - thorough, attentive, and easy to communicate with. While I initially chose to come here for the prices, I was most impressed by the quality of care. The appointment was not rushed, and there was no attempt to upsell or push to add unnecessary procedures. I will definitely return.

5 star all the way!!!! I've been a patient of Dr. Smile for about 3 years. It's quite evident his…read morestaff enjoy working here and it shows. The woman that cleaned my teeth taught me how to properly floss and recommended I purchase a water pic. As a result my gums have never been this healthy. Keep up the good work guys!!

Our family has a new dentist, Dr. Addario, and we are truly impressed with him. He took the time to…read morethoroughly explain our X-ray results and clearly outlined his plan of care. We really appreciated his kindness and professionalism. Kudos as well to his wonderful staff -- such a caring and welcoming team!

I started coming here a couple of years ago, first for a cleaning, then a complete frontal veneer…read morejob. Doctor Elisa is great! She made some really good suggestions on the colors as well as doing an overall fantastic job. I have gotten so many compliments on my teeth since having the veneers done. The cost was nearly a third of what it would have cost me back in Los Angeles and I feel I get better, personal care. I'm back and doing my regular cleanings and checkups, thus keeping Doctor Elisa as my ongoing, regular dentist. I recommend dental Espana to anyone looking for above average dental work while looking to save money. Lastly, the staff here is friendly, perfectly speaking English and professional. Tip: conveniently park just a few doors down in secured area and walk on over.

I've been coming to this dental office for years with satisfying results. However, with a recent…read morechange in staff, it has lack basic customer service. Carla (receptionist) has an extremely rude and confrontational attitude. When spoken to her supervisor Elisa (manager) brushed me off without a care. I continued to schedule my daughter's dental work hoping it will improve and after the third rescheduling from the specialist I decided to move on. I expect a dental office located in Tijuana, Baja California, Mexico to respect the arranged appointment especially with customers traveling from the states. Overall, this place lacks professionalism, organization, and customer value. My extended family and I will not be returning to this dental office. Don't be fooled, many dental offices in Tijuana, Baja California, Mexico accept American base dental insurance. I suggest you look elsewhere. I know I will.

They broke a metal file into my tooth and are refusing to even respond after having to get my tooth…read moretaken out from another clinic. Care quality, poor. Lack of communication from the office, poor. Really disappointing.

Highly recommend this dental office! We had such a great experience from start to finish and left…read morewith absolutely no complaints. Dr. Mora was incredibly patient with my dad and took the time to explain the entire process, making sure we understood what was happening every step of the way. My father needed all of his teeth extracted and a full set of new teeth with implants. Dr. Mora was even able to complete the implants the same day, which was a huge help since we were traveling from Los Angeles and didn't have to stay overnight or make another trip back. The final results came out even better than I expected, and the cost was significantly less than what we had been quoted in the U.S. The front desk staff was also very friendly and helpful, and the office itself is extremely clean, modern, and professional. We definitely found our go-to dental office in Tijuana for any major dental work. I would highly recommend Dr. Mora and his team!

I had an implant there before Covid I have never had any issues. The doctors were very professional…read morevery caring and now I need another one and that is where I am going. The doctor here recommended a root canal, but I do not want a root canal.

They are absolutely amazing here. Everyone is so kind and gentle. I'm a big baby when it comes to…read morethe dentist. Alonso and Antonio made me feel calm. Dr. Cervantes is so sweet. She explains everything in detail. I can't say enough about how much I appreciate her and her staff. I highly recommend this office.

Not military friendly! The receptionist stated that the person who handles billing "doesn't want to…read morecall my insurance" if it doesn't "just pop-up on the website then that's it, she doesn't want to do that" (call)

My family has received professional dentistry services from Dr. Slipock and his staff for several…read moreyears. He is friendly, compassionate and a consummate professional! When Dr. Slipock makes a recommendation it is only after careful consideration of all options and reliably based on his extensive experience in the field of dentistry. We have had nothing but outstanding results with all work Dr. Slipock has performed over the years. He has a dedicated staff who take pride in their work and are proud to be part of his team. I want to take this opportunity to thank Dr. Slipock for the wonderful work he does and his support staff for their dedication in supporting one of the best dentists in the San Diego County!

I am writing this review to warn others about the predatory and unethical practices at Palomar…read moreDental Care. My senior citizen mother, whose first language is not English, went in by herself for a simple filling on May 6, 2025, and was subjected to exaggerated dental cost experience. Instead of addressing just the filling she requested, they pressured her into an extensive and expensive treatment plan that she explicitly stated she couldn't afford. She felt rushed through out the process, from 1:30 PM to 5:00 PM, without giving her a day to consider or seek a second opinion. Thus, she end up signing the contract without even knowing full details of the contract specially about the cancellation clause. They completed "Visit 1" and "Visit 2" in one visit without proper explanation or consent known to her. Their clause stating "If treatment commences and is cancelled after commencement, a nonrefundable minimum of 50% charge will be applied" is outrageous and, frankly, doesn't seem legal under California law. My mom stressed out that she could NOT pay the full patient cost. She also told me that she didn't know about this 50% clause when she signed it. She also said Steven even told her that the contract will be finalized on her next visit, supposedly yesterday, May 8. California Civil Code § 1689.3 provides a clear three-business-day right to rescind dental services contracts. Their attempt to enforce this "non-refundable minimum of 50% charge" clause and their refusal to immediately cancel after receiving our formal letter Wednesday, May 7 is a blatant disregard for patient rights under California Civil Code § 1689.3. Despite our legal right to cancel within three business days (which my mom exercised), they are still harassing my mother by calling and trying to schedule a meeting to "talk it over." She received a call yesterday (May 8) and today (May 9). This is unacceptable and shows their intent to bully vulnerable patients! This dental office preys on vulnerable individuals, uses high-pressure sales tactics, and attempts to enforce outrageous contract clauses to trap patients. We are within our legal cancellation period, and their refusal to honor it is appalling. AVOID THIS DENTAL OFFICE AT ALL COSTS! Provider name also known as R I MAROON DENTAL GROUP

I am getting my sons braces done here. The staff is very friendly and professional, Everyone is…read morevery nice.

TERRIBLE TERRIBLE TERRIBLE !!! Don't go here, no matter what…read morecountry you are from. These people are shoe makers !!!! Had a friend ( Mexican and lives in Tijuana) and this guy butchered her mouth removing a tooth. Do your research before you go to any dentist whether it's in the US, mexico or any country. There are many good dentists here in Tijuana, but this place is DEFINITELY NOT one of them. Finally got my friend to another TJ dentist that is not far from here, a lot better and has experience as a US dentist as well.

The entire staff is very friendly and helpful. Like most people I dreaded going to the dentist…read more Ever since a cousin recommended Dr Nguyen, I've visit him regularly. Dr Nguyen is very compassionate to your phobia and is very patient with you. I now go every 6 months with him.

Don't waste your time or money here. It is pathetic they are still open…read more....... I was told I needed 2 fillings($80), 1 filling repair($85), and a deep cleaning. ($40/ea quadrant) I said to do the 3 fillings total was $165, paid via CC before they would start the work. After he started he said the filling repair would need a crown ($500), I said I'll hold off on that. He then said he would do the deep cleaning on the bottom teeth because I was already numb and had already paid, but that he would refund me $5 for the difference. He finished the 2 fillings and the deep cleaning on the bottom teeth. And I left and felt like I was done wrong. So I called my insurance company and made a complaint of the hack service and changed my coverage to another office. At the new office (Southbay Plaza Dental) I did not say I had any recent work done prior to the exam, after the exam the dentist said there was 1 filling I needed replaced due to decay, which was a silver filling done while I was in the navy. I asked if I needed the deep cleaning and a crown, he said no, I said really I had just paid $80 for deep cleaning on my lower jaw and not the upper in the last 3 weeks. And that I was told I needed a crown. He stated and showed me pictures of a jaw line that would need the deep cleaning, and then went over my x-rays and showed me there was no cracked filling..... So it just backed up that 'Perfecta Dental' is just out to get your money, even if they have to lie to get it. All I gotta say is this place is hack shop, it is dirtier inside than it is outside. The paint in peeling, it is just horrible. Also, I checked what they charged my Insurance for, and they said I had been in for multiple visits, and had 4 fillings. When I had only been there once and 2 fillings. So they charged my insurance for service not received.