I'm really grateful to Dr. Quan Liu, DDS, DMD for taking care of my tooth. I was quite nervous…read morebefore the treatment, but Dr. Liu was very patient and took the time to explain everything clearly. He walked me through the procedure step by step and often checked in to make sure I was doing okay, which made me feel much more relaxed. What impressed me most was how calm, careful, and responsible he was during the whole process. You can tell he truly cares about his patients and wants to do the best possible job. The staff in the office were also very friendly and helpful, and they explained the aftercare instructions clearly. Overall, it was a very positive experience, and I would definitely recommend Dr. Liu to anyone looking for a skilled and caring dentist.

I am writing this review to share my worst experience ever with others that have had similar or…read moredifferent bad experiences with this Dental office. To all new patients that are looking to choose Otay Lakes Dental Group for Dental Care. This bad review is regarding Dr. Quan Alex Lui. I have been a patient at this office for more than 10+ years. During that time, I had no ongoing conflicts, no unresolved issues, and i was never informed that I was considered a problematic patient. On June 17, 2026 I went to the office for a scheduled dental cleaning appointment. I checked in at the front desk and was treated respectfully and professionally. I was then taken in to take x-rays and moved to another area where a dental assistant polished my teeth. After that , I was asked to wait for Dr. Lui to complete my teeth cleaning. I waited for approximately one hour without complaining. After that wait, Dr. Lui approached me abruptly, rudely, and disrespectfully and told me that he refused to provide treatment , that I was a bad patient, and that he did not want to see me ever again. He said this was because of my past complaints about the quality of teeth cleaning not meeting my expectations. I calmly explained that this involved a single incident approximately 3 years ago, when I believed a prior cleaning had not been performed properly. At that time, I had requested that my teeth be cleaned again because they still felt dirty afterward, The office honored my request, the matter was resolved, and I was really satisfied. In fact, Dr. Lui personally re-cleaned my teeth at that time. After that incident , I returned for additional visits and specifically requested that Dr. Lui perform future teeth cleanings. I was never informed that there were concerns about my behavior, character, or patient status. This incident was especially upsetting because my 8 year old granddaughter witnessed the interaction. She became frightened, distressed and concerned by the way I was spoken to and asked why I was being treated so rudely and aggressively. My granddaughter texted her father to informed him that Grandma was just kicked out of a dental office, my son Jorge Martinez my granddaughters father became very concern by text sent to him. Mr. Martinez called me on my cell phone in the middle of my conversation with Dr. I expressed to Dr. Lui how I didn't appreciate in the way he was handling unresolved issue based on a past incident, and the way I was being spoken to in a very disrespectful and humiliating way. I felt like I waisted my time and I couldn't believe he was refusing services to finish my teeth cleaning in the middle of treatment. Dr. Lui didn't care or display any remorse or compassion to listen or understand me to look for better way to resolve the problem or misunderstanding. Dr.Lui walked away, another staff employee had heard the conversation. I explained the truth of what had happened, but instead of trying to resolve the situation. I was told that Dr. Lui was the boss and that what he said was final. Mrs. Gretchen then asked me to please leave, escorted me out, and told me that the office no longer accepted my PPO insurance. Afterwards I checked the office website and it clearly stated that my PPO was accepted. This left a concerned that I was being treated unfairly and possibly given inaccurate information while being removed from this office.

I was so thankful that I finally found a great dentist Dr. Micheal Ho DDS he was so nice kind and…read moreMother Alicia Rangel liked him also and his staff was amazing starting with Jonathan the receptionist at front desk greeting patients and scheduling appointments Sincerely Thank You Maribel Garcia

Dr Ho is amazing!! My experience was 10/10 I had a molar extraction and it was completely painless…read more He has hands of an angel! Jonathan at the front desk was so helpful, kind and very professional ! I highly recommend this place !

Been coming to 613 for a few year. All staff is kind. Zaira is always there to help with any…read moreinsurance questions. Dr. Katz is great and understanding of my dental needs.

Horrible Dentist!! Carly Katz is a terrible dentist. Very…read moreunprofessional, sings in your ear, and says anything. All of the work I had done there will have to be redone. She did a root canal and crown. The crown fell out twice, and the second time the tooth broke off, she didn't want to deal with it and was supposed to to refer me to an Oral Surgeon, she never did so I loss the tooth. Go somewhere else if you like having your teeth. She plans for the future, by doing bad work so you can come back, and she can more money.

It had been a long minute since I came in for my dental exam and cleaning, but today's visit was a…read morereally good experience. Monica, the dental hygienist, was awesome. She's very knowledgeable, kind and not judgmental at all. Dr. Buenaventura was great too. The visit didn't feel rushed or pushy, which I really appreciated. Overall, I felt comfortable and well taken care of. I'll definitely be back soon to finish the rest of my dental care. They were able to accommodate me on such short notice which I appreciated very much.

I will start off by saying that the staff here are great. Very friendly and professional. The…read morecleanliness of the office is great, and well maintained. The low score is for the inconsistencies in who you get to care for you, and the poor quality of work. When I first went here I was advised thay I should replace two older metal fillings that I had done many years ago. I was reluctant because they were not bothering me and felt great, but decided to go through and get the newer fillings done. Schedule with the doc and come in on appointment day. Was told they would only do one filling that day and not two. Not sure why, but okay. Filling done and scheduled for second filling. Show up and told that another doctor will be doing the filling. Not over thrilled with having multiple doctors as they each have their own way of doing things. Second filling done and its poor quality work. Sharp edge left, and not properly grinded down for bite. Cant feel that though since my mouth is numb. Had to reschedule to have that fixed. Went back in months later for a cleaning and again have a different doctor who does my care. I prefer to have the same doctor all the time, but having a different doctor each visit left me disappointed. To make matters worse, I write this a couple years after getting the fillings. The filling from the second doctor cracked and pieces broke off while eating. Went to a different dentists office who fixed the cracked filling and made mention that the other filling which wad done here was done poorly and re-filled that knew. No problems with that procedure at all.

I had the most incredible experience with everyone in this office. Dr. Garate and his staff took…read morevery good care of me. I was in a lot of pain and no one else was able to get me in for several days. Dr. Garate immediately took my pain away. He was very professional about what he suggested that I should do. Thank you so much to everyone at Perfect Smiles.

I saw the stellar reviews on Google and decided to schedule an appointment for a cleaning. Here is…read moremy personal experience with this service. I believe Dr. David Garate is a very capable dentist however I think there is a practice to overbook his services to the extent of causing extensive delays to his patients. I originally scheduled a routine cleaning but was advised to get a deep cleaning. I inquired about braces and was told I needed a frenectomy before the braces were put on. I followed through with the regular cleaning, the deep cleaning, and the frenectomy. This process took several weeks to complete. Several times I was made to wait to get my procedures started as a hurried Dr. Garate was busy finishing work on previous clients. In one particular instance, once my procedure started, he was so frazzled that he numbed the wrong side of my mouth with the numbing needle. As you can imagine, this is a very painful experience which involves stabbing you in the nerve of your gums with a long needle and injecting the numbing solution. He apologized profusely for doing this. He gave me some Starbucks gift cards in an attempt to make amends however the insult remains. This should have never happened and was completely unprofessional, avoidable and unacceptable. However the most traumatic experience came during the frenectomy. Dr. Garate applied the numbing gel to my gums and let it sit less than 60 seconds before jabbing me with the numbing needle. As it was previously explained to me by one of his assistants, they leave the gel on for far much longer in order to help ease the pain of jabbing you with the numbing needle. Dr. Garate wasted no such time and I felt EVERYTHING. Then came the procedure of the frenectomy, which uses a laser to cut through the muscle tissue in between the front of your two front teeth and behind it. It is literally burning your flesh. When giving post-op instructions for the pain once the numbness wore off, Dr. Garate told me to simply take Ibuprofen. Mind you, I just had the inside of my mouth burned for over 30 minutes. When I tell you this was some of the most excruciating pain I've ever felt in my 48 years on this planet once the numbness wore off...it brought me to tears over several days. I lost 5 pounds due to my inability to eat comfortably due to the pain. I had to call in to be seen way in advance of my scheduled follow up to get relief. Once seen, Dr. Garate halfway admonished me for taking over the counter pain relief remedies such as Orajel when he left me to my own devices as he could only think to suggest Ibuprofen in the aftermath of the frenectomy. Ibuprofen could not touch the pain that ensued from the burn wounds to my inner mouth after this procedure. He then filled stronger pain relief medications on my behalf to my local pharmacist and provided vitamin E pills from the office that he instructed to burst and rub on the area. My question is this, he obviously has done this procedure numerous times in the past. Why not anticipate the pain level and provide prescriptions at the conclusion of the procedure? If not that, why not instruct on the Vitamin E remedy in the least? Why send a burn victim home with dreams of Ibuprofen? Why put a valued patient through this painful ordeal unnecessarily? What amount of Starbucks gift cards could Perfect Smiles distribute to me to make up for what they put me through???

I had a toothache, was able to get in first thing the next morning, which I really appreciated…read moresince I was going out of town. My dentist took the time to explain exactly what was going on with my old crown, and I even realized the tooth was causing my headaches. Doing great now! I'll be back in two weeks for my new crown. Highly recommend him for his care, knowledge, and quick response!

Loved the previous owner, stayed on for this new one. Had a really weird experience with the…read morereceptionist and my payment. They said I would need to pay an additional $400 after having already paid $200 for a filling. I reached out to my insurance and they were able to get it sorted out so I didn't have to pay any additional, but it was really upsetting to be told this is my problem and I should pay it when I have dental insurance for a reason. Will not be going back.

Town Centre Dental is great. Hoa Audette is an incredible dentist, VERY knowledgeable and caring…read morewith her patients. Their reception and admin staff are polite and professional. The hygienists and techs are also fantastic. I have hated dealing with dentists for decades mostly because the experiences from start to finish is such a hassle, these folks take great care and are so good at what they do. I can't recommend highly enough.

Sadly I have not had the best experience here. Rough cleanings and poor communication overall. I…read morewas told I have 4 cavities and I explained I was surprised and I felt like the dentists gave me attitude and they said, "Well we have been watching it" ok then why did they not let me know this on the previous cleaning? 4 of my teeth are starting to decay and they didn't think to tell me that on the last cleaning? Not to mention I do not think they do proper cleanings. I was told I need a deep cleaning from another office when I just had my cleaning done a few weeks prior from Town Centre. Not very friendly or communicative. Sadly I will not be back.

Dr. Hayatt and his staff are very friendly, caring and supportive. I am in the process of getting…read moreimplants and other dental work and he has been a great dentist to work with. I've always disliked going to the dentist, he and the staff have eased my fears about it. Plus the office is super close to my job so that's a huge blessing!

I'm on Medi-Cal, and I think that plays into my experience. I went in for a routine cleaning. The…read morehygienist started with x-rays, using the huge plastic things that hurt like crazy. Seeing that I was in pain (those things dig into the upper palette), the doctor stepped in and used bite wings, standing directly next to the x-ray machine while he gave orders to the hygienist to operate the x-ray machine. No problem for me, but it seems weird for the doctor to expose himself to x-rays like that on a daily basis. I at least had the lead bib; the doctor had no protection and was standing right next to the x-ray. Onto the cleaning, which didn't amount to much. They didn't clean my teeth. The hygienist polished them, but did nothing about tartar. No scraping, which I'm accustomed to at all my dental visits. The doctor told me that I "didn't have plaque" which seems suspicious to me, as I hadn't seen a dentist in about 8 months at that point. I *always* have tartar that needs to be scraped off, and my understanding is that tartar is what plaque becomes. I do take care of my teeth but tartar has always been a problem for me. The hygienist seemed new to the job and the doctor was extremely dismissive of my medical condition which is why I'm on Medi-Cal. They scheduled me for a full-cost cleaning for 6 months later, which I'm about to cancel because I simply don't trust this place. Again, maybe it's because I'm on Medi-Cal. If you've got money, your experience may be different.