Shopping here was so special and fun. Beth is so helpful and honest, and is totally the gal you want helping you find the right shoe!

This store has the worst customer service I've ever experienced. My grandmother purchased a pair of $150 ballet flats for me, and after just one wear, the leather on the back of the shoes ripped and became heavily scuffed. Given the price and poor quality, I returned to the store hoping for a refund or store credit. Unfortunately, the staff refused to offer either and were extremely condescending throughout the interaction. For a store selling expensive products, I expected much better quality and customer service. I will not be shopping here again. read more

Lori's still rocks. I was coveting a new pair of black leather boots, but hadn't found them yet. I tried Amazon (no), DSW (cheap crap). I was almost going to give up. Suddenly, I remembered!! Why am I wasting my time on shoddy shoe stores when Lori's exists! If I can't find boots here, they don't exist. Rolled up to Lori's. Same setup, same gorgeous shoes on display. A bit more selection of clothing, but I was single minded BOOTS today. I spy a pair of tall black leather Ángel Alarcón boots. HELLO, LOVER. Super helpful and friendly salesperson, Mimi, appears. Because I wasn't tempted enough by these boots, layer a dollop of great customer service over this as well. Think I decided in 5 seconds, yep, these are mine. Made in Spain? Bueno! Mine. Love these boots. I'll be stomping all over Chicago in these. just add a pair of fishnets - FIRE. What I love about Lori's is the selection of clothing, accessories and shoes - you can tell it's intensely curated. There's nothing dull, boring or dowdy - and there are shoes there from comfortable sneakers and flats to sky high heels, and in between. Sadly, I can no longer wear those sky high heels, but I do love gazing at their beauty. And I'm still thinking about a pair of bright orange Vagabond sneakers I also tried on. Hmmmm..... I'll likely be back sooner than later, 'cos I love me a good pair of stylish sneaks. Was there with the BF and he even picked up a cute sweatshirt for his daughter. She's gonna know I urged him to buy it. WIN. Shoes are art, really, and Lori's is a freakin' gallery. The prices - you get what you pay for. Good shoes make you feel and look like a million bucks. read more

I am a Lincoln Park resident, and I have been in this store only 2 times. It is extremely overpriced, underwhelming and disappointing. This business needs to shut down and give way to a business that has an inkling as to what people actually want. In addition to just being a bad business, they are also awful neighbors. Their truck consistently blocks back alleys and sidewalks, and the driver is never to be found. Emergency vehicles have been blocked by this truck! Just awful. read more

Lori's Designer Shoes - Shoe Stores Near Me - Chicago, Illinois

Having lived in Chicago and shopped at Lori's Shoes in Lincoln Park for years, it continues to be my first stop back when visiting since moving away 8 years ago. The best customer service, selection of styles at all price points and customer support for ordering online, processing returns and quality of fit. I always check out the new season's selections, watch the owner make style choices in Italy on Insta for upcoming seasonal trends and will continue to love and support this fantastic small business! A MUST shop both in-person and online! read more

ordered online and got a pair of shoes with holes in the leather, scuffs, and deep creases. these shoes were definitely a store model or returned and not inspected for quality. emailed them and they were not nice about it ): was so excited but now really disappointed lol. definitely buying shoes in person next time. read more

Fast shipping! Price was the same as other online stores, but they didn't have my size.

I have so many wonderful things to say about Lori's! To begin, the quality and creativity of these shoes are unmatched. They are unique, classy, and sophisticated. You seriously cannot find such beautiful lovely shoes anywhere else. Secondly, the staff is remarkably friendly and helpful. They will be flexible and willing to adjust sizes and styles should you choose a different pair. Jaimie and the floor staff are kind and approachable, and also, super stylish! I felt comfortable and confident here, what a unique and beautiful experience read more

I absolutely love shopping here and everything ive gotten is such good quality, highly recommend! everyone is very nice too

Never had any one say hi or ask me if I needed help Finding anything :-/. Not worth the walk read more

I went here because they are known around town for their shoes. While they do have sale items, there was nothing that I liked. They also have women's clothes and purses as well. It was a bit pricier than what U am used to. I decided to wait to order and I didn't see anything I liked! read more

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I don't get there often, but when I do I never leave empty handed . The shoes I buy at Lori's are always immensely complimented . Large selection and many well known shoe manufacturers . Love Lori's! read more

Been shopping at Lori's for years. They have so many options when it comes to shoes, jewelry, accessories, and clothing. The store is always busy and offers great customer service. Lori's always has the best shoes for any season or occasion. We love their jewelry, offering cute rings, necklaces, bracelets, and earrings. You can tell they put so much thought into everything that comes in the store. One of my favorite boutiques in the city! read more

I have bought shoes here many times. Last week, I bought two pairs and I bought a friend from out of town who bought two pairs. Today, I wore one pair a second time for a work event at someone's house and noticed the blue elastic part of the shoe had discolored. I took them in to show them and they told me to talk to a guy named Matt. So I tell Matt what happened and his response was s condescending "Well, I can assure you it didn't come out of the box like that." So condescending and so offensive. Who's ever saying it did? I wouldn't have bought them if they had. I was just trying to see what the problem was. And he repeated " I can assure you it didn't come out of the box like that." Then he said "Well you must've walked through a dusty street." This is the second time I had worn the shoes. They were discolored and I was just trying to figure out why. Why not say, Let us try to clean them up and see." But he wanted to harass me. So I talked to two other people in there who I know as I have shopped there for many years, but never met this jerk, Matt. He came back and told me they were clean and continued to be aggressive to me and it turns out he was Lori's son. Matt, the owner treats customers this way! Treated a customer like this. Apparently he thinks his mom doesn't need that many customers. I turned to walk out and he stayed right there harassing me further with a snotty "Have a nice day ma'am." I asked him not to talk to me anymore and he kept repeating. "Have a nice day ma'am." What a jerk! read more

Here I thought Lori's was a small hidden gem. That is not the case. Holy shoe central! After walking past this spot many times when I lived nearby, I finally decided to stop in after a yummy lunch at Taco Joint. I needed a pair of pointy toed nude heels and Lori's did not disappoint with the selection. They had shoes EVERYWHERE! They have their sale section sorta lined against the wall but I found the way they had it sized kind of confusing and a lot of their shoes were just on sale kinda spread around the sales floor. I think their sizing could be more apparent on the sale section. What also drove me nuts is it was almost like every customer took their shoes off in any walking area to walk around and try every other shoe on. I mean seriously, this place has shoes in every spot. All in all, I would definitely come here again when I'm in another browsing mood. Especially when there's a nice discount involved. read more

They have the WORST customer service and return policy. I received a gift from this store that I was not allowed to exchange due to their crazy 14 day return/exchange non sense policy. I tried the store, email and phone and no one helped. Go somewhere else with better prices and customer service. read more

I have shopped here for 20 years almost exclusively for shoes. I was nine days outside of the policy. The girl at the front desk was short, didn't offer to get her manager had a death in the family. The shoes are unworn. All I was looking for was an exchange I was on the phone with my wife, talking frustrated none of that directed towards the sales associate. I assumed there was no manager there since she didn't offer to get one. I called and left a very nice message explaining hoping that they would be able to exchange the shoes they did they did not very disappointing. read more

I've been happily shopping here since they opened. But I must say their current sales team is amazing! Jamie, Kate and Beth were all equally attentive and when I returned others were as well. Most surprising was that a mixup about store credit was resolved in my favor and they assumed full responsibility for the situation. And of course their selection is always great. Definitely check them out! read more

I ordered a dress that came in defective. I decided to return it and wasn't sure that replacing it would correct the issue. It was poorly made. They have a return policy to charge you $10 if you don't get a store credit. I would understand that if I simply didn't care for something but my dress was defective. I requested a $10 credit and never heard a response from anyone. read more

I've never been a girly girl, growing up I was always more of a tom boy. Even my mom teased me saying that I could look better, and would say looking like that you're going to be single. Never was one for dressing up, didn't care much about purses or shoes either. Well I guess a switch flipped with a few things, especially shoes. Maybe all these years I needed some inspiration. It started a few years ago, each time I went to NYC I came home with a new pair. In Chicago, it takes some patience to find a store with some unique shoes and boots. I do like many of them and pricing is reasonable. For instance there was a pair of thigh high leather boots at one of those big department stores that I loved, the price 2K turned me off quick. Here they had a similar pair on sale for 150.00, swoon...heart beats a little faster. FYI, the staff does not work on commission which is nice to know, so if your person isn't close by anyone can help and they do have enough staff available to assist you. No one wants the same old stuff, and for the most part I'm still not a girly girl, generally still my Levi's and a simple shirt. However, I do like my accessories, such as what I put on my feet. Lorie's has the footwear to do that, they also carry a selection of clothing, handbags and sunglasses, some of that fun stuff that allows you to personalize your look. I plan on visiting again soon. read more

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DO NOT BUY!!! If you want to take a risk on an item DONT!! They will rip you off. Bought ah shirt for 158.52 it fell apart on my within two hours..They will not take back but offered to donate it or suggested i take it to elsewhere to get fixed. Sent directly back to them. Stay at Nordstroms!!!! The customer service team is snooty at Lori's...if that's you thing. read more

DO NOT ORDER ONLINE! I ordered a pair of shoes online. They didn't fit and were very cheap looking. I sent them back for return on the same day I received them. A couple days later, I receive an email from Lori's stating that they will not accept this return as the shoes have been worn. !?! And they will be sending them back at my expense! I called, and received no response. I emailed and told them that I did not wear these shoes anywhere - I only had them for an hour! Loris responded in an email with the same b.s. that the shoes were worn, and that basically I'm a liar. I still cannot believe this. I'm sorry I ever gave them money, and I have shopped at Lori's for decades. Never again. read more

Great place and fun atmosphere. I know a number of shoe buyers who swear by this place. It is a local business that has been around for a long time. read more

Both a shoe-lover's paradise and a klutz's worst nightmare. Since I'm both I'm not really sure where that leaves me... I've heard about Lori's wonderful selection for years and purposely avoided visiting until recently. I'd checked out the website a few times and always found some fabulously cute shoes, which were also fabulously out of my price range. Last summer I got into a bit of a shoe rut; I injured my knee and somehow my shoe collection became primarily comfy/marginally cute flats. It was time for a change, I came to Lori's in search of some smokin' hot patent leather heels. I had spied a few on the website and hope I'd be fortunate to find some in my size and price range. Walking in here is very overwhelming! There are literally shoes everywhere; they're stacked box upon box in an intricate, narrow little maze. Sale shoes are along the wall, but tend to creep onto the floor making some rows even narrower. Walking in with my big bag I felt a bit like a bull in a china shop, nervous that I'd bump something and knock shoe boxes everywhere like dominoes. I found about 20 pairs of shoes I was meant to have, but sadly my budget only allowed for one, but it was a pair of fabulous red patent leather heels. In addition to shoes Lori's sells handbags, some pantyhose, Spanx and various pads, inserts, etc. to get that perfect fit. Lori's carries a great selection of brands and shoes, but they're not cheap. However, I have tried and failed to find a lower price on several pairs of shows I've spotted on their website. Attention Claustrophobics: This place is packed on weekends, it just might send you into a panic attack! read more

Shoe Heaven! Whenever I'm in need of updating my shoe wardrobe I head to Lori's and I'm always thrilled with what I find. The shoes and trendy and the price is right! They also have some adorable accessories (including purses) that I can't seem to resist. I think it's time to head over to Lori's for some new sandals! read more

Lori's Designer Shoes - Shoe Stores Near Me - Chicago, Illinois

I have bought several pairs of shoes at Lori's in Highland Park since moving back to town this summer, which is why it disappoints me to share this big customer fail. Last month, I purchased the L'idea (store brand) lug boot at $378. I loved them and wore them for one week. That's when the problems began. The "leather" began peeling off the right boot in two different places. I promptly brought the boots back. The store salesman was very helpful. He said they couldn't just replace them but would send them out for repair and that it would take one week. Nine days later, no word. I called to find them. The boot came back clean and buffed, but you can't do anything about "leather" that has peeled off. At this point I asked for a new pair or a full refund. Again, the very helpful salesperson said he was not authorized to do that, but I should call Matt at the downtown store. I did, twice. And left two lengthy voice messages. I have not had a return call. #CustomerFail $378 boots should last more than a week. Actually, any boots should. I think a store should stand by its product (L'idea is Lori's house "brand") and work with customers to do the right thing. It's too bad. I'd much prefer to buy shoes at a local shop than on Zappos or at a large chain. But, I won't shop here again. read more

Lori's Designer Shoes - After one week of wear, peeling in two places. - Shoe Stores Near Me - Chicago, Illinois

It is the worst online shopping I ever experienced. The shop looks so nice, because it is somewhat a well- known brand. So, I really trust them that they will provide a good quality and nice design of shoes as what shown in the picture in their site. But when I decided to take my order online, I was so disappointed with what I receive from this shop. It is so, different from the picture when I saw it with my own eyes and touch it personally. I really thought that it will be good, but so disappointed with the product. I'll never order here again! I feel like I was scammed. They better level up and stop that kind of marketing. It's never helpful! So, if you wanted to shop here, you better go to the shop itself, so that you can see the product personally and check if it is really in good quality. read more

I ordered this shoes online. They were on sale for $150 when I open box this is what I saw read more

Lori's Designer Shoes - Awful! I order this online for $150 for this shoes. They were on sale but I didn't know they were gonna look used n smell bad. - Shoe Stores Near Me - Chicago, Illinois

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Purchased 3 pairs of shoes over the last year from here. They always have a fantastic selection (young woman in her 20s). I shop at their Lincoln Park location and have never been disappointed. Who ever is purchasing their inventor is doing a great job- I don't have to spend hours in Nordstrom or get ripped off at Free People, Lori's has it all! Granted their shoes are marked up a bit from maybe Nordstroms or Macy's but the mark up is worth it in my opinion for all the time I save hunting down a pair of go-to shoes. read more

I love supporting a local business and they have a really nice selection of shoes, some you won't find anywhere else. Service in the store was excellent. I purchased a pair of boots in the store and later that day saw that I could have bought online and been given a 10% discount. Super disappointing to see I was paying more to go to the storefront. I sent an email to their customer service address and never heard back. From other reviews, it sounds like that's common. Another important note - if you buy online, you can return for a full refund. If you buy in store, you can only return for store credit. I guess the trick is to try on in store and buy online. read more

I went here on a trip to Chicago and was so intrigued by all the nice shoes and ADORABLE jewelry... I bought a ring and a pair of earrings. Later that night, the ring broke (a small jewel fell out of a circle of different colored jewels). They do not take returns, so I was forced to go and get the exact ring, which will probably break again! Five days later, after I have left Chicago, the earring broke as well! Another small diamond fell out of the earring. To sum up, I spent $70 at this store on jewelry that was poorly made, overpriced, and essentially a ripoff. DO NOT BUY JEWELRY HERE, NO MATTER HOW CUTE IT MAY BE, AS IT WILL JUST BREAK. I could not express my disappointment or regret more. UPDATE: received a new ring from my aunt who had to go and exchange the old one out for this one... they said that they had never had a problem with the ring losing stones, but after wearing the ring for 5 days two stones fell out!!! How poorly made, what a horrible exchange policy, and what a SCAM! read more

Lori's Designer Shoes - The broken earring - Shoe Stores Near Me - Chicago, Illinois

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I am one who never will post, especially during the pandemic but this was such poor customer service. My wife purchased a purse 3 weeks ago from Lori's in Northfield. Last weekend she took it out of the bag and while transferring her items noticed the stitching had a knot in it. I advised, since the strap and bag are Separate (they sell the as separates) to just leave it and we would go back and exchange the strap. Again, we are in a pandemic so she has left the house once before today with it. When she went today to make additional purchases, the manager explained that there wasn't anything she could do about it because it wasn't in its original packaging. Walk into the store, they are hanging on a wall without packaging. They lost a customer forever today and as a family owned retail establishment who relies on word of mouth, I will make sure my word gets out. read more

This place is a total hit-or-miss -- You may find cute shoes, but at horribly expensive prices You may find great shoes at very discounted prices You may not find anything regardless of the price Just keep trying your luck and you'll have a hit soon... read more

Why can't I ever find shoes here! I really love my shoes...and I usually need to be held back from shoe departments. However, I've managed to shop at Lori's at least 10 times and I have never found anything to buy. I'm not sure if it's the random organization and general haphazard-ness (word??) of this store. I often have to climb over people to even look at things. Once I find something that I like, it's usually not available in my size. Yes, it's true, I have a moderately unique size, but I usually have luck everywhere...not here. I want to like Lori's! I keep going back, yet nothing seems to work. I have plenty of friends who love this spot. Maybe they have more 'normal' shoe sizes..I don't know, but I am not sure I can justify another visit...unless I happen to be walking by... read more

I always make it a point to stop at Loris when in Chicago because shopping online isn't the same as browsing through their aisles and trying the shoes on 1st hand. Also they're located in this groovy part of town on Armitage Ave, The locals call it 'Sole' because their tag line is 'the sole of Chicago'. Loris online shopping is great! The staff at the store and their online customer service is fantastic! Love ya Loris!! read more

My daughter purchased a pair of the Dolce Vita at the Northfield store. The wedge part of the shoe started splitting after 12 days. We went to return and Pat the manager acted like she was doing us a favorite by helping us. Never apologizing for the problem. It was a "O" in customer service. She said their shoe guy could glue repair. Of course we took the store credit because being Lori's Shoe's they would never refund our credit card. It also seems like they are purchasing cheaper shoes. I purchased a pair of Vagabond tennis shoes that were so uncomfortable. When we walked out my daughter said I'm over Lori's Shoes and I agreed. They could learn a few things from Amazon's costumer service playbook. read more

Lori's is my favorite store in the Chicago area. They are always so helpful and very knowledgeable on their inventory and design. I always get compliments on my shoe's from there. I especially love Lori's own line, Lidea. read more

I felt like Dorothy tip-toeing down the yellow brick road ... only it wasn't a few kinky and funky characters I ran into, but a glorious range of shoes AND accessories with which to help out a damsel in delight. Every step I made, I found new candy for my pinkies and toes ... Step, step, step ... just the right color and design. Turn--oh look--the stockings that go with that pair! Watch out! Straight ahead--a "Sale" sign ... there goes my bonus. :) For whatever the reason, event or "just because," a girl can always find just the right pair of shoes, boots or accessories. Join Lori's email club and you'll always be in-the-know of the latest trends. Here's the trick: 1) Go on a weekday for better service without having to battle desperate soccer moms or vie for attention on the weekends. 2) Remember to bring plenty of food for the meter since parking is a mess---but, not to worry---if you double park next to a blinking meter, chances are great you'll get that spot in just a few minutes wait. 3) Plan on spending at least a couple of hours looking since--trust me--there will be other distractions ... like: Socks One of the best--if not the best--selections, ranging from trendy to classic styles. Fishnets, thigh highs, knee-highs, tippy-toe coverings just in case you decide on going bare-legged but still want to protect your pedicure. You'll find a pair that you didn't even know existed or needed. Hair accessories Headbands, clips, shimmery, glimmery or classic--not an extensive, but nonetheless, a good selection. Jewelry Bracelets, necklaces and rings--all good. Fun pieces. This is your moment to think outside the box and dare to try something new. Reading Eyewear You would want to buy a pair even though you may not need them ... because they are ... well ... just too sexy not to indulge. You know how to pretend, don't you? :) Bags For day or evening - a wide array of hobo and makeup bags, clutches, wallets and ones you can use as a carry-on. Hats Just to be cute, make a statement or for all practical purposes--to stay warm. Purse Valet--yes, you read that right. They even have a little gadget where you could attach your purse and hook it to the table when dining out ... no more worries of where to place your bag. ********************************************************* Somewhere, over the rainbow ... There ... is ... a ... Lori's. ...And the dreams that you dare to dream really do come true... read more

I went to Lori's yesterday, for the first time. I was bundled up from the cold, and a had my large "catch-all" bag with my handbag and workout clothes. So, it was a large bag. I have never felt more uncomfortable shipping in a store. All of a sudden, THREE women were following me around the store. One woman even followed me so closely that I tuned around, and she would pretend to be looking in the other direction. No one ever greeted me, or asked me if I needed help. I was treated as if I was shop lifting. Another woman started following me aorund, and pretended to be looking for the SKU on a random sale shoe beside me when I walked to the other side. Again, in 15 minutes of walking around, no one asked me if I needed help. Finally, I asked if they had stiletto ballet flats (pointed toe), and the woman treated me like I was an idiot for asking for that type of shoe. She insisted on showing me mules, which I told her I wasn't looking for. I have worked retail several years, and now work in high end luxury retail. These are all OBVIOUS retail faux-pas. I was shocked by how immature and un-seasoned, and rude these saleswomen were. I'd rather pay retail price (not inflated by a huge margin) online or at a department store than go back here. read more

I love me some Lori's. I hate me some Lourdes. She's the pushiest, most aggressive saleswoman I've encountered in a while. She pounces on you, then stalks you around the store, making comments on everything you pick up. Whatever you take a shine to just happens to be her favorite thing in the store. And -- not coincidentally, I'm sure -- if you touch anything that's less expensive, she's right there to tell you why it's not as nice as the item you initially lusted after. God forbid you put something back or say you need to sleep on it. She'll argue with you, asking rudely what you could possibly be missing from said item. My last three visits have been soured because of her, and now I'm just done. The shoes, bags and tights are gorgeous, with many styles you can't find elsewhere, and at prices that are usually 5 to 10 percent less. But the return policy sucks, and so does Lourdes. Both have made it so that I shop at Lori's but rarely buy. Honestly, I'd rather spend a little more than reward her with the commission. read more