I tried to return a pair of shoes that I purchased on 3/11/2024. When I tried to return them to the Lakeview store, (Chicago) Courtney the store manager, did not want to help me out. She and the other male employee who has black curly hair refused to help me out and dismissed me. Courtney said, "We cannot help you out. You cannot exchange the shoes. Sorry" in a VERY RUDE manner. Just to let you know that I did not have a good experience with your employees. This made me feel very uncomfortable dealing with the DSW employees at the Lakeview store. Especially when there were other customers waiting in line. I felt very embarrassed. This happened on 5:35 pm Sunday, 7/14/2024. Joseph searched on the DSW website, it says that "DSW accepts returns after 90 days with a receipt of shipping invoice for a merchandise credit. This applies regardless of the original payment method." I have been a DSW customer for some time. I love the store, the products that DSW sells. However, this experience shows a stark and severe contrast to my previous experiences. As a loyal customer of DSW, this surprised me. It really did. read more

DSW Designer Shoe Warehouse - Shoe Stores Near Me - Chicago, Illinois

Check the shoe tags for the correct width! I tried on an 8.5 Nike running shoe and told the sales associate I'd take it. For security purposes, they keep the right shoe in the back. I was given an 8.5 wide. I didn't use it often, but when I did, my ankle was bothering me. By the time I realized they had given me the wrong width for one of the shoes, 60 days had already passed. I called the store, and the supervisor said, "Bring it in, and we'll make it right." When I got there, someone else said there was nothing that could be done. So, I'm out $90, plus I wasted my time going there. Check the tags to make sure you're getting the correct width!! read more

DSW Designer Shoe Warehouse - Given wrong width! - Shoe Stores Near Me - Chicago, Illinois

DSW, what is wrong with y'all? Playing Xmas music in your store in mid-October?? We've been long-time customers, and we were so annoyed to hear Xmas music blasting through your store a week before Halloween. Are you trying to lose customers and employees?? We left early b/c it was super irritating to hear "Jingle Bell Rock" and similar in freaking October. Ugh, what poor judgment. Felt extra badly for your poor employees. We likely would have bought 2x what we did, but we couldn't take the holly-jolly October bullshit anymore, so we left. Whatever corporate directive instructed you to do this is hugely flawed. We hope you fix this mistake ASAP. Save the Xmas music until at least after Halloween FFS. read more

My mom and I came in recently to shop for shoes and had a really mixed experience at this DSW. We were trying on different pairs near the end of an aisle that wasn't busy--no one needed to pass through, and we weren't blocking any major walkway. Totally normal shopping experience, right? We had a few shoeboxes out while trying on shoes and deciding what to purchase. One of the employees, a young woman (I wish I had caught her name), was incredibly helpful, kind, and patient. Her customer service was truly excellent, and she made us feel welcomed and taken care of. Then another male employee came over and told us to move the boxes because they were in the aisle. Mind you, we were in a very quiet part of the store, and no one was around. She even looked surprised and a little confused by his comment, but started helping us tidy the boxes anyway. About 30 minutes later, we laid out the boxes to finalize our choices--again, with no one around us--he returned and told us to "move to one side" for safety reasons. When I asked why, he said something about how "if there was a fire" we could be blocking the firefighters, which didn't make much sense since we weren't even near an exit aisle and mind you there are at least 20 isles with barely any customers. It felt like he was just trying to assert authority for no real reason multiple times. When my mom told him she felt like he was harassing us, he laughed. Like actually laughed, as if our concerns didn't matter at all. That was the last straw. It was rude, unprofessional, and honestly just disappointing. My mom was very upset rightfully and even the manager at the time was not willing to listen to the upset customer. Just poor customer service on this end. I really wanted the pairs of shoes but how can I buy the shoes after this experience? I can't show support with employees who are disrespectful. DSW, please take notes from the amazing woman working that day--she is the kind of employee that keeps customers coming back. The male associate, on the other hand, could really benefit from observing how she handles customer interactions. Two stars only because of her. read more

I went to the DSW on Clark and Halsted a few weeks ago to pick up some new boots. They didn't have my size, so the employee who was helping me offered to order them online to be delivered to my apartment. He also offered to have them sent directly to the store (this is important to note), but I decided I didn't want to make the trip. 2 days later, I got an email saying they attempted a deliver while I was out working. No big deal, I would be home the next day. Well, apparently it would become an issue because they "attempted delivery" the next two days. Did I get notified they were failed attempts? Of course not. After a few days of wondering where my boots were, I checked the tracking, and it said there was some kind of error and I needed to contact them or the boots would be sent back. I called, and at first I got AI who sent me in loops. I tried going in to the store I ordered from, but the employee told me he couldn't help and told me to call customer service. Big help there. I called again, finally got through to a human, and the agent who "helped" me seemed to just want to get me off the phone. He couldn't tell me what the error was, said the shipper had an issue with the delivery, couldn't tell me who the shipper was, then gave me a fake phone number to call. I tried chatting instead, but the agent said he couldn't help me until after the estimated delivery date of February 15th...even though the tracking said I needed to contact them. Well, February 13th rolled around - two days before the supposed delivery date, and guess what? My boots got sent back to DSW. So after all that trouble, I didn't even get my boots. I've waited several days, and I still don't have a refund. I just chatted with them again telling them as much, and now they're claiming they can't send a replacement to the store I ordered from despite that being an option when I ordered them. I'm convinced these customer service agents are third party and don't have a clue what they're doing. They supposedly issued a refund, but I just wanted my boots. No offer to give me a coupon for my troubles or anything. After now FIVE DSW employees giving me zero solutions to this problem, they have lost a loyal customer forever. I'm buying my boots elsewhere now. Good riddance. read more

Beware of sale signage. Either the employees screw up the placement of sale signs near display shoes and then stack the entire stock below them, or dumb customers move around the sale signs. Either way, I have, on many occasions at this location been surprised at the register to find out that the shoes I'm buying are $20-50 more than I expect. When I point out the sale signs (which, BTW are not obviously incorrect- for example, Reebok pnk/gry as the description for pink and grey Reeboks), the staff just chuckles nervously and offers $5 off. I always end up walking out of here because they can't get it right. I shouldn't have to bring a magnifying glass to verify the SKU for shoes displayed and piled up below a sign with basically the exact description. Also, I've come back many times a few hours later to see if the staff has fixed the signs. They never do. They just leave them and continue gossiping behind the counter. Shady practices. Bye, DSW. read more

Their inventory is better than other stores I go to. This is organized, spacious and clean. Service is great too, staff always willing to help and friendly. And if your size isn't available, they are happy to help you order it. The one down side is that with the store being so large, it can sometimes be hard to find an associate when needed. Store is currently allowing in store shopping with safety precautions and social distancing. But I prefer to online shop at DSW but when I do go into the store, everyone is friendly, always willing to help and they act like they actaully enjoy their jobs. Decent prices. Great selection for adults but I give it 4 stars because the selection for boys tennis shoes are limited and I ususally end up shopping somewhere else for my son. read more

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Sales associate at the check out counter was incredibly rude to me because I did not have my ID while picking up

These people were so helpful! The one sales lady helped me a lot to get the right shoe fitting. She took the time to explain things to me which I appreciate very much. I would definitely return to this DSW location. read more

Just left this location very unsatisfied. My wife picked up a shoe that was marked on sale for 59.99 with org price of 79.99. After being told it was in the system for original price the cashier requested a price check assist. Another worker likely the manager came up and told us the signing had been move from another shoe so the price is 79.00. This was untrue as the reduced price sign has the shoe's description listed on it. I informed the manager the men's version of the same shoe was marked down the same discount 59.99. He tells me the shoe is different and I am mistaken in thinking the same shoe in in fact the same. Meanwhile, I different worker unaware that me and my wife were together walks up and says I'm sorry boss I forgot to change the sign for the mens shoe. He gestures to him to hush. Smh." Just honor the sale price". read more

I was ordering shoes on their website and once I checked the payment method the address was filled up and confirmed automatically. Since it was the wrong address I sent them an email and asked to cancel it or to change the address for delivery. 12 hours later they responded they can cancel it. I asked them to do so and never got any response. So I called the customer service and explained all the situation. I also explained that I'm passing chemotherapy and cannot go 40 miles to receive the order. The answer I got: There is nothing I can help you put. And then they just hang the phone. Nice communication. Do not buy anything with them. They don't care read more

If I can give this location a zero I would, the manager manager Jorge was super rude. I wanted to return a pair of shoes my wife bought. the left shoes was larger than the right, the shoe read 6.5 on the outside but in the inside it was 7.5 and Jorge the manager was saying I am wrong this is a 6.5 even though clearly you can see it says 7.5. he said in a very rude voice I am causing a Seen and that he would not return the shoes because they were the right size. super rude I am sorry he is a manager and represents this store. Jorge should not be a manager his customer skills are -100. I need my money back this is your mistake that the shoes is not the right size. read more

DSW Designer Shoe Warehouse - Shoe Stores Near Me - Chicago, Illinois

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If in need of shoes this is a pretty good spot to shop for them. The store is huge with tons of shoes to potentially purchase. The customer service is excellent with employees always walking around the store to answer questions or help you try a shoe on. Plus they have great prices . read more

DSW Designer Shoe Warehouse - New Balance - Shoe Stores Near Me - Chicago, Illinois

I bought my favorite EVER pair of black leather boots here, for the right price - 'cos they keep sending me $10 off coupons. I am powerless to resist. A lot of the shoes here are either cheap n' tacky hooker heels, or super ugly matronly "practical" shoes, there are gems if you persevere and peruse. Great selection of mens and women's shoes, and always something different. Cool bags and hosiery too. read more

I try to hit up different DSW locations whenever I visit a new city. You never know what you might find for styles on their clearance rack. I shop the clearance rack because otherwise the prices in DSW are on the high side. I didn't find anything at this Lakeview location but it was one of the larger DSWs I have been to recently. Whether you need new sneakers, sandals, or dress shoes, check out this DSW location and you'll find what you need. read more

Staff is nice, but I wish they had a better selection Canal location is much better!!!! read more

I can almost always find a good, cute pair of shoes here for a good price. I wish the store on Canal had the same lay out as this store! read more

It's a mini-Zappos in a basement. I usually poo-poo these kind of places since you serve-yourself...and Robert does not do Payless. But the store is well laid out and clean. It's built for efficiency and keeping costs low. Even Payless has better interiors, but this store rocks. DSW has a great selection of men's footware--everything from sandals to Ferragamo knockoffs. Don't visit and expect Prada or Gucci. I bought a decent pair of Tommy Hilfiger/Hilfinger/Overthehillfinger/whatever. The staff here was really nice. Nice in that, "I honestly care about you" way--and that's more caring than most of the stores in the area care to care. Even late day on a Sunday, one of the floor guys was super pleasant to me. The cashier--an Asian gal--made me smile, and she signed me up for the loyalty program in a jiffy. I'll be back. read more

I was thoroughly impressed with the sales staff here. In my previous experiences with other DSW locations, I have felt that it was every man for himself. I did not see that happening here. Samantha was an excellent sales person and went out of her way to make our experience favorable. Just by looking around, I could tell that her behavior was more the norm than the exception. Consider me impressed! A star was lost due to the condition of the ladies restroom. read more

This location has the friendliest sales associates. I was looking for random things, and one associate approached to me and talked to me about the clearance sale. As a regular, I'm already aware of this. However, she was being attentive and welcoming. At the cash wrap, the cashiers were taking lots of returns and didn't roll their eyes or made any sarcastic comments. I understand in retail, having returns and taking back merchandize are just routine. It hurts the store sales, but what can you do? Everyone was professional and helpful. I will recommend this location for shoe-lovers. read more

Horrible customer service! When a customer says they want to do an exchange do that and not what's easier for you lazy f***s! Do an exchange & not a return! Listen to what the customer is asking and do your simple job! I've done retail before it's not rocket science! My next email is to corporate! I love sending those read more

I am not a big shopper, but this store is a great place to buy shoes. The term warehouse is properly used here, as the store is nothing to look at. This places the emphasis squarely on the shoes and the boxes that contain them. Again, the displays are not memorable but you will see a good variety of quality shoes on sale here. read more

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The shoe selection was great! Shopped here 5-8-21 from 4-4:30pm A female caucasian worker on the sales floor kept following us and watching us the entire time. When I calmly confronted her she said she was new and wanted to know if we needed help. The entire time she did not ask if we needed help. So I told her "next time just ask us if we need help instead of lurking around us the whole time." My husband is black and I'm Puerto Rican so I know this lady was racially profiling us. Her whole excuse of being new was total BS. Last time I shop here. read more

I will start off by saying that the selection here is great. The prices are generally pretty reasonable (or the shoes are long lasting. Unfortunately, their staff is rude, and is just horribly unhelpful. I personally was taken care of by a woman named Jaelynn, and she was... not ideal for a customer representative. She was brash, rude, and unenthusiastic, even for a customer service job. In short, the shoes here are great, but until they get some helpful staff, this DSW will fall short. (Three stars short to be exact) read more

This location is decent. I've gotten four pairs of shoes here in the past year. I've usually just gone in on a general browse mission and been able to find some kind of style that suits my fancy. Was also able to buy the boy some nice Nike's in his fav color as well I think service is satisfactory - I'm usually asked if I need assistance with anything. I did go towards the tail end of summer looking for an everyday comfort sandal and had some trouble securing a 7.5. Sizes were wiped out. I'm assuming this is because summer shoe restock is not really happening now that it's almost boot season! This is also the first DSW I've been to that's underground. Kind of weird, but it works! read more

My previous impressions of this place weren't great, hence the reason why I never go in here. Warehouse stores give me a headache, and the idea of having to deal with a shoe warehouse on a Saturday morning made me want to gouge my eyes out. I didn't want to deal with tripping over other shoe-hungry women, disinterested employees, huge lines, and a general mess - all things I'd dealt with previously at DSW. But damn it, I needed shoes and the Nordies shoe department had totally let me down the other day. So I schlepped up to DSW. And today... was so different from all my previous experiences. Maybe they're not as busy since one of the anchor stores in this development closed. Maybe I just happened to come at an off time. I really don't know and don't care, because somehow the stars aligned and I had a great experience here. I had an idea in my head of what kind of shoe I wanted, and I found it pretty easily but wasn't sure about the fit. I tried some others on, and as I stood in the aisle considering my options an employee came over and asked me if I needed help. Um, that's never happened to me at DSW... I looked around, wondering if I'd fallen down the escalator and hit my head, because surely I must be hallucinating. But I wasn't. The girl who helped me was friendly, helpful, and brutally honest - all the things I love in an employee. She gave me a first hand account of how well some of the shoes fit and held up, and a random customer walking by overheard us and backed up what she was saying. She had me try on different sizes of the shoe I loved to compare fits. She was so beyond helpful I wanted to hug her when I was done. I swear - she was more helpful than the clown I dealt with at the Nordstrom shoe department two days ago. That's saying a lot. When I headed to the register, there were... *gasp* ...no lines? HOW COULD THIS BE? I was checked out right away by an equally friendly employee! Love it! All in all, totally not the nightmare experience I was expecting. If this is a new age of DSW - holy fuckballs, KEEP IT UP. I will be a regular here if the service stays like this. read more

Let me proclaim my love for shoes! I have an average sized foot somewhere between a 7, 7.5, and 8, depending on the style of shoe and how many socks I will need to be wearing to stay warm. I also, love and adore the Rocket Dog brand. They make boots, dress shoes, and canvas sneakers. Every single pair I own from my brown fuzzy boots, to my silver double buckle dress shoes, I have found here at DSW, and for at least half off the retail price. Also, customer service at this store is pretty darn good. I'm always asked by a sales associate if (s)he can help me find what I'm looking for and my usual response is show me your Rocket Dogs! Also, when I bought my boots I asked if they had any more cans of that spray to keep boots waterproofed so the leather will last longer and the guy at the check out counter said all top secret like, " I have only one can left, I'll let you have it, if you keep it on the DL." Shoot, hook it up! DSW thanks for fueling my Rocket Dog shoe addiction for half off the retail price! read more

Sooo pretty. Sooo Not my size... by a size and a half. So the salesgirl in buzzing headset hands me a card "What's this?" "The phone number to our warehouse. You call them tell them the shoe, color, your size and they mail it to you free." Evil salesgirl feeding my addiction. I am so screwed. But I will have very, very pretty feet in appropriately sized shoes. And they give you a birthday discount... not that I would know... read more

Overwhelming! We were greeted immediately upon entering. Truly a plus. The salesman informed me of the current sale and offered to sign me up for their frequent buyers club so that I could save time at the register and receive points immediately. This store is pretty well organized, with selections galore. I really liked their handbags and hosiery. They also carry a huge selection of Born Shoes which I personally believe are the most comfortable sandals in the world. Prices are moderate. They aren't super discounted; more like 25-30% off the manufacturer's suggested price. I think that I could have easily spent a fortune in here if I were by myself. Luckily I had my constant shadow with me who kept me in check. read more

Shoe Coma. That's what happens to me when I walk through this place, hundreds of pairs of shoes and boots call to me. I come here looking for something specific and then end up leaving with shoes that I didn't need. After walking the multitudes of of aisles , my eyes roll back into my head and I feel a shoe overdose coming on. I grab the coolest pair I can find and run for the checkout. If I am am lucky, I will escape with only one pair but that takes a great deal of willpower. The only cure for shoe coma is abstinence from shoes, foot nudity, which is not appropriate for our climate. So, I will deal with my affliction at DSW where thousands of shoes scream my name. read more

DSW I hate you like a bad boyfriend who is oh so good if I was one of those hookers he's run off with those 16 inch heels piled high in boxes in my face, would be just right! Find slutty shoes for every trick instead I am the girl wondering what the hell was I thinking trying to wear these things shopping here, expecting work shoes for a girl who ain't working it or even sandals that provide comfort not just a fetishist amusement I can pay a lot less for comfortable shoes and actually find what I am looking for and walk rather than tramp stomp I swear I am never coming back learned my lesson Bass outlet orthopedic sport clogs from now on! read more

Some people enjoy the pampering that takes place at shoe stores, but I'll never be comfortable with someone putting shoes on my feet and watching me walk around in them. Hey, do I look good in these? Should I set up some cameras in my house so you can watch me walk around in them in the future? The more relaxed approach to shoe shopping at DSW has always appealed to me. You're left to your own shopping devices, but if you need an associate, they're never too far away. There are a ton of shoes, including some pretty solid brands (Johnston & Murphy, Cole Haan, Merrell), and more than a few finds. I've come away from here with sneakers, boots, and dress shoes. It should also be mentioned that this location is clean and very well organized. For their prices, that's saying a lot. Especially when you put it up next to a Nordstrom Rack where you'll find a great shoe (emphasis on the singular, because its companion is at the bottom of a mountain of footwear). read more

Shopping at this place is only advantageous if you avoid the "help" and go for running shoes or simple shoes with low manufacturing costs. Anything else is just as pricey as any other more upscale place you might go for shoes. In my case, I went for work boots and payed the same as I would in a redwing store. Additionally the floor staff had no idea what a carbon fiber or composite toe was, so I had to search through all their boots to find only one pair that'd be a decent winter work boot. Finally at the register, I was told I would get $10 off my boots if I signed up for their email list, which I agreed to in order to make the trip worth it. Of course there was no $10 off my boots. After questioning the clerk, she said she misspoke and that my $10 would come off my next purchase. What a shit show! I don't appreciate being misled at the register either. Ultimately it's a series of minor inconveniences, but it's worth noting this place is a waste of time for decent shoes. Only go here to save cash if you're buying flimsy shitty shoes. Or do yourself a favor and avoid them altogether. Payless comes to mind as a suitable, better alternative. read more

I go through my phases with DSW...sometimes I'll go in and come out with both arms loaded and other times I will come out wondering what I need to do in order to spend my money! For the most part DSW has been kind to me. Sigh...those wedge sandals I got last summer in both black and brown. Those fall clogs I got with the fur lining...good times, oo and that brown bag I got there last fall, the one with the buckles and all the pockets on the outside to hold my phone and keys and stuff...yeah, DSW has been good to me. read more

This is, by far, my favorite shoe store. I can get all different kinds of shoes for me...or my husband. Plus cute bags, wallets, socks, tights and exercise bags. I seem to get coupons all the time in the mail for $5 or $10 off; but that's probably because I shop there. A lot. The prices are all over the place. You can get a decent pair of inexpensive shoes or a supr nice pair of high end shoes. And their sale section is almost always fantastic. I ended up found 3 pair of shoes in the sale section for my wedding...because they were in the sale section (and on super-super sale), I was able to buy all three pair and decide later what pair I liked best. read more

I really love DSW! They always have a good selection of shoes and the prices are pretty fantastic! One of my secretly favorite things in life is to wander into this store and look at all the shoes and feel sad that I mostly can't afford to buy all the things I want. It turns out that I have expensive taste :-( Other than that, I can always find something nice in my price range. They have a lot of choices and their clearance section is marvelous. I usually end up having to make the difficult choice of between which of the beautiful shoes that I really want to buy. The store is actually pretty clean most of the time--I've been to other shoe stores where it seems too disorganized. The staff is a little distant--they always seem to check with me when I first walk in, but when I have a question, I can *never* find anyone--it's odd. Also--I rarely plug things like this, but I really do love their rewards program. They just randomly send you coupons ALL THE TIME. There is also some thing for some amount you spend they send you a coupon--it's pretty fantastic. I love to save money! read more

I like this place because we share the same initials. Just kidding - but DSW has great selection and the free parking definately helps, too. They may not have the best sales going on but they definately have low prices for a huge variety of shoes. read more

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"I'm really just looking." Psssshhhawww. I think 90% of my visits to DSW end up with me buying at least one pair of new shoes. Of course, they're usually ones to replace an old pair and not something different. Well, I've had my eye on some cute boots on Zappos.com. After several returns and playing the waiting game for the right size to come in, I decided to check out what DSW had to offer. Plus, I needed to use this birthday coupon I received in the mail before it expired. Pssst: If you have a DSW rewards card, you'll get one too. For a snowy day, this place was all sorts of crazy. I felt like I was going in circles trying to bypass crowded aisles yet browsing shoes at the same time. Anyway, I didn't find boots that I really wanted but did end up getting a new pair of comfy flats that were on sale in addition to my coupon. That's something, right? read more

Former shoe addict but I go through periods of relapse. Total relapse yesterday when I bought 3 pairs of shoes here. I LOVE the clearance section. Good place to shop, close to the EL and open late. scored a coach strappy purple sandal for $47! so happy :) read more

I've been buying my shoes there for over 7 years. My wife dragged me to it one day and I was amazed at the amount of guys shoes. I wear my shoes until they fall apart so I don't like getting crappy ones. DSW had a great selection and I was able to find my size. The staff is always really helpful and their discounts are nice. Really clean store for a place people take off their shoes and try on others. read more