As a long standing general contractor and owner of The Kitchen and Bath Company of Palo Alto, I…read morehave had numerous experiences working with Palo Alto Glass. Presently one of my projects is the remodel of an Eichler home in the GreenMeadow neighborhood of Palo Alto. The scope of Palo Alto Glass' work include two new bathroom windows and a new living room sliding door. Jesus and Antoine were the two window techs handling the installation. Both Jesus and Antoine are true professionals of the highest caliber and have a great attitude about making their client ecstatically happy. Punctual and kept the jobsite safe and cleaned up. Couldn't have asked for a better experience! If you're looking for someone to replace the windows on your Eichler, or other home look no further. At kbcpa we've also used Palo Alto Glass for glass shower and tub enclosures!

I'm updating my review because the owner, Bill, personally called me after reading it. We had a…read morelong and honest conversation, and I genuinely appreciate how he handled the situation. He listened patiently, acknowledged that the warranty language was unclear, apologized for the office's communication and billing process, issued me a full refund, and told me they will improve both the warranty language and their internal process. I truly appreciate his willingness to listen, take responsibility, and make things right. For context, my original concerns were these: After spending $64,000 on a window and door replacement project, two sliding doors became increasingly difficult to close after the 2023 installation. By 2026, they could no longer be closed and locked properly. I contacted Palo Alto Glass because I believed they had not been properly adjusted during installation. I was initially told the adjustment would cost $585 and that I needed to provide a credit card before the appointment. After I explained that I believed this was an installation issue rather than normal wear and tear, Palo Alto Glass agreed to have the technicians inspect the doors first. The technicians came on July 8, and the repair itself took only a few minutes by adjusting the lock plates. However, before performing the work, no one told me that Palo Alto Glass had concluded the issue was my responsibility or that the $585 charge would apply. I only learned that after the work had been completed, when I received the invoice the following day. I was also disappointed by the warranty language. The contract states that "all necessary materials and labor are covered under this warranty," but I was later told that the 10-year warranty only applies to insulated glass and that labor is covered for just one year. I believe that distinction should be stated much more clearly in the contract. To be fair, I was generally satisfied with the workmanship. The original installation was well done, and the technicians who performed the adjustment were professional and courteous. My frustration was entirely with the office's handling of the warranty, communication, scheduling, and billing process--not with the people doing the actual work. It's also worth noting that a 10-year warranty is well above the industry standard if it is honored properly and the scope of the coverage is communicated clearly upfront. That level of coverage can be a real advantage, but customers should not have to infer important limitations from the title of the warranty section. I still believe these issues could have been handled much better, but I also believe companies should be judged by how they respond when something goes wrong. Bill never became defensive. Instead, he listened carefully, acknowledged where the process had failed, and explained how they plan to improve both the warranty language and their internal communication. That conversation changed my impression of the company. Thank you, Bill, for taking the time to call me, for treating my feedback with respect, and for making things right. I sincerely hope the improvements you described will benefit future customers, and I wish Palo Alto Glass continued success.

Needed a new patio sliding glass door and was referred to Able Glass. The whole experience couldn't…read morehave been better. Met with Eric who helped us with our selection, Leo came out to look at our situation and give us an estimate and David and his partner came out and did a first rate install! Everyone was professional and helpful! The install was seamless with David and his partner using their skill to do a custom fit, installing new trim, and cleaning up after themselves. Able Glass is the place to go and I couldn't recommend them higher!

Great shop to work with. Timely quote received followed by scheduling and work done to perfection…read more Thanks!

I have ordered a glass door for my bathroom from Bulls Glass. It was a great experience on every…read morestep: from taking measurements, to the choices of fixtures, to the ordering, and final installation. From the moment I started this project to the installation of it within three weeks, I had no issues in communicating or scheduling. Terry, Ben, and Robert showed up on time on the morning of the installation and did a great job. My bathroom was left clean with a beautiful glass door above my tub. It was the second time that I hired Bull's Glass to work on my projects. I am very happy with this business: they are reliable, friendly, and reasonably priced. Thank you, Bull's Glass.

Jason was the person who helped me…read more What I thought was a simple question turned out to be an thoughtful discussion on Milgard windows. Jason was extremely patient with me and told me what I needed to consider/look for when repairing a Milgard window. I will gladly return to Bull's Glass & Screen Center for additional help when it comes to window repair. They have truly lived up to their excellent Yelp rating.

This place was amazing. We needed our sliding shower door sweep replaced after months of trying to…read moredo it ourselves. I called then proceeded to text/send pictures to Ruthanne. She quoted us a 1/2 off visit fee because we needed such a small part (that we weren't sure was going to work). We scheduled a tech visit for a few days later and sure enough, he removed our shower door by himself and installed a new sweep. All in less than 30 minutes. I highly recommend A-1 Glass & Shower Door.

Ben and Ruth Anne are quite the team at A-1 . . . I had made several calls to various 'glass…read morecompanies' and 'remodel construction companies', and got quotes in the thousands to remedy my broken shower door. All of them said they would have to tear down the entire glass shower enclosure and start over to replace the broken glass door. Ruth Anne consulted with her tech right after my first phone all. . . I sent pix, and they gave me a quote of under $500 to fix the glass door and said they could be there in 2 hrs! Wow, what service is that! Ruth Anne kept me updated throughout the process and Ben showed up ahead of schedule. . . he fixed the door in about 1-hr. A-1 will always be my first call for glass issues. . . thank you, Ben and Ruth Anne. . .

Very responsive. We had an issue with broken glass on a dual-pane window at one of our rental…read moreproperties in Mountain View. Patrick scheduled the soonest appt. for an assessment and provided an estimated right away. This company is added to our list as a preferred vendor for now.

I have used this place twice now for window screen repairs. I had one cat in particular that like…read moreto pick at the screen to make her escape. I finally found this place that uses pet mesh- a stronger, thicker, plastic like material that keeps her away now! Their prices are also very reasonable. Their service is also really good! I will be using them for any other window needs!

Really great service overall…read more Response time for initial inquiry for a window repair/initial quote was pretty quick. Scheduling was easy. Communication through the whole process was also easy. Final quote after a visit to double check measurements (which was easy to schedule, and didn't take long) was super reasonable. Turnaround time as far as ordering parts and having it delivered, was within expected timeframe, which was roughly a week. An installation happened quickly, only about 24 hours after I got a call that the parts were in. Would definitely use their services again.

Northern Glass measured and replaced the glass in 17 windows in just 4 weeks, which was so much…read morefaster than expected. They provided expert, detailed work and great customer service, including going out of their way to make things right when something went a little sideways. It took less than a day for my shabby, 37-year-old windows to look brand new -- for 1/4 of what replacing them would have cost.

I had a fantastic experience with Menlo Atherton Glass!…read more Heather, (the owner) answered my initial call and took the measurements for 3 pieces of glass, to protect the tops of 2 new bedroom side tables and a chest of drawers. She answered a few questions and was very efficient and knowledgeable. She said that my order probably would take a week. Sure enough, the 3 perfectly measured glass pieces were delivered to my house yesterday. Heather called today to make sure all went well, and to let me know she would charge my credit card. I was happily surprised with the efficiency of Menlo Atherton Glass and will use them again for sure!

A few years ago, Menlo Atherton Glass installed a sliding glass shower door having metal stops…read morebuffered by a small concentric rubber ring; the ring recently cracked and fell off. I called Menlo Atherton Glass in an attempt to obtain a replacement ring, which I estimate costs significantly less the one dollar. Stephanie at that firm told me that she could not order the part for me, and that the only way I could secure a replacement would be to schedule a service call costing in excess of $100!! My queries as to the identity of the original part vendor required three call-backs to her, despite promises to follow up on her own. Very poor/unhelpful customer service!!! i was dealing with the firm's new location on Woodside Road. My past interactions with their Menlo Park location were all very favorable. Has the staff changed??

Excellent quality, service and response! I initially contacted TT Glass to replace a broken pane on…read morea bookcase. They were able to provide a quote very quickly and after I brought the door in completed the work within hours. I then contacted them about replacing some panes of our 100 year old house and they were able to schedule and complete the work within 3 days.

Happy with services amd price is good . We have a coffee…read moreglass table replacement , Fast services and caring