The guys from simple moving did an absolutely amazing job this morning with my move!…read more Kamil Pavel Alex and Shamil Pricing was transparent and upfront online, which was great - and it was exaclty that price at the end, with $0 additional charges or fees. They showed up on time in a clean, branded truck, with all supplies, moving blankets, and plenty of wardrobe boxes for our closets. They did an amazing job wrapping every piece of furniture, loading the truck, and then unloading in the new place in exactly the same way they packed up. They also hustled the entire time - did a 3 bedroom house in less than 5 hours, including drive time. And I had plenty of garage items, outdoor furniture, and a staircase from the primary bedroom.

Super fast, super nice guys and careful with my stuff. Reasonably priced. Very happy with the…read moreoutcome.

Excellent experience thus far for the following reasons:…read more 1. SERVICE 2. DIAGNOSTIC ANALYSIS 3. TRANSPARENCY 4. CLEAR COMMUNICATION 5. REPAIR OPTIONS WITH ELIGIBLE DISCOUNTS 6. PUNCTUALITY 7. THOROUGH EVALUATION We met with the following specialists: SEAN O'HARA (AC repair) - AC stopped emitting cool air. Fixed issue w/ filter repair. ALFRED BIRNHAUPL (AC leak repair) - Fixed pipe leak from AC and completed comprehensive assessment of our dysfunctional zoning system. DOMENICK ALONGE (project manager) - Reviewed findings from Alfred, provided detailed indication of issues and resolution options with several quotes. Here's why our experience has been superior to previous companies: All three specialists were not only punctual, friendly, and courteous, but they took their time to evaluate our issues in CLEAR layman terms corroborated by photos, and showing us exactly where the problems were in person. We previously obtained a quote from a large corporate company and was left feeling dumbfounded and stressed as they described the nature of our problem in engineering, technical jargon that made absolutely no sense, including astronomical quotes without explanation of the work entailed. We continued experiencing intermittent issues with our AC and heater so we called Friends & Family based on their excellent reviews. This time around, with Friends & Family, we left feeling knowledgeable and reassured, with reasonable quotes including various discount eligibility. We didn't feel pressured by them to choose one route vs. the other; rather, gained the information we needed to make an informed decision that would prevent such issues in the future. Overall, their attention to detail, ability to explain the issues and resolution routes in simple, concrete terms, were far superior than the preceding company. They exceeded our expectations and we much appreciated their patience and openness to answering all our questions. I also want to mention that I was gardening when SEAN was fixing our AC. He saw me struggling to dig a hole for my plant and volitionally offered to help me. He took the extra time to dig the hole for me, exemplifying his genuine kindness and generosity! Similarly, my kids were running amuck and screaming and shouting while I attempted to maintain a conversation with ALFRED. He was very understanding and continued to engage in conversation, appearing unbothered by the chaos with a pleasant disposition. Lastly, DOMENICK was appointed on the day of our son's birthday. He related to us interpersonally and even helped assemble my son's new Radio Flyer bike! I told him that Sean also helped me garden and we laughed about how Friends & Family is a "one-stop shop." Given everything I mentioned, we're excited to have our overdue AC/heater system fully repaired by Friends & Family. We can't wait for our longstanding issues to be behind us, and we anticipate leaving an updated review once the work is complete!

The customer service here is awesome. The service here is great however I do find that these guys…read moreare always telling me I need this and that fixed. My air conditioner went out years ago and they changed it out. At the time they also wanted to do my furnace I told them no which my furnace was still good for another couple years and then they came back changed a part on it saving me a little money but the. It went out so I had to shell up the big bucks for it. The value here I do think is better than other places but I wish they would work on the upsell a little bit because times are tough and we don't need that but I do trust this company for things I do need.

My quarter glass window was unexpectedly broken, and after contacting several glass companies that…read moredidn't have the part available, I scheduled with another shop that said they would order it. Unfortunately, they failed to communicate with me, and after nearly two weeks of waiting without updates, I decided to look elsewhere. I went back on Yelp and found Low Cost Auto Glass. Using the Yelp project tool, I submitted a request and received a quote very quickly. Although their price was slightly higher (but not by much), I chose them because of their prompt response and professionalism--I was ready to get my window fixed without further delays. Joe explained that the glass would take about four days to arrive and that prepayment was required. He clearly outlined the next steps and sent an invoice shortly after. The entire process--from my Yelp request to receiving the invoice--was completed within an hour. The next day, Joe called to let me know the glass had already arrived and that I could bring my car in. Since I was at work, I scheduled an appointment for Friday morning. When I arrived, I expected to wait and brought a book to read--but I barely finished a page before they told me the job was done. The entire installation took about 10 minutes. I'm incredibly grateful to Low Cost Auto Glass for their efficiency, communication, and quick turnaround. I highly recommend them to anyone in need of glass repair.

Reached out for an estimate for a windshield replacement. Joe was very responsive and transparent…read morewith what the cost entailed and did not try to sell anything extra and even told me what was not needed that was quoted by other companies.