Lotus optical I hope this review is effective at warning the next customer who decides to bring their buisness to Lotus Optical. *Customer beware* *Elderly Beware* My 70 year old mother, who has never needed prescription glasses until now was swindled into swiping her credit card for upwards to $561. Yes. $561 Mind you she is on a very fixed income. Upon checking out, the manager Abdul "Z" with no hesitation swiped her CC without even once explaining to her how (on a fixed income) she could lower her total, she was not provided any options, no receipt or prescription. She was given an exam, charged an outrageous amount, then sent on her way. Abdul "Z" upsold her to which my mom, unfortunately trustingly paid believing this was her only option and a necessary purchase. Less than 8 hrs later when my mom called to ask Z to please stop the transaction, she now understood she was charged for frames and options she did not need, she was told absolutely NO. She now knew she could buy the glasses for a fraction of the cost and had hoped for an understanding refund. Myself and my husband visited Lotus Optical along with my mother the very next day for an explanation to the upselling that was charged and never given permission to do so however this did not happen. I suppose it's easier to claim we were there to "intimidate"rather than the real reason which was for support. I love my mother dearly, she was taken advantage of. Nobody deserves that. This man is intimidating, this man yells, he is unprofessional, he's practicing shady buisness and is taking advantage of customers and over charging them. In the end after a horrible confrontation which should have been an easy conversation with Dr. Melani, the front desk worker, and manger Z we got nowhere. She then proceeds to say, " Ma'm im gonna ask you to leave and I will give you a refund." I ask you, Why could you not do this in the first place? Why after hearing what your own manger has done, understanding the circumstances would you a doctor appreciate the good buisness my mother was bringing to you and in good faith do the right thing by refunding her money OR better yet give her a more affordable option? Dr. Melani you stood next to a man, who has gotten reported on before, yelled at your customers, took advantage of my mother, and you asked US to leave. Shame on you. I believe You've lost sight of what honest customer service should be. Quality patient care and most importantly, trustworthy buisness. May that not happen to a loved one of yours or anyone else's at your establishment. Respond with your apology. Claim that you were not in the wrong, support a nasty man who I imagine continues to be employed by you for god knows what reason. Luckily the many competing optometrist around the corner who know how to treat the elderly now has our buisness. read more

Lotus Eyecare As a 70 year old woman on a fixed income and as someone who has never required eye glasses I found myself at LOTUS EYECARE 2930 Preston # 905 in Frisco Tx . I made my appointment and was received by a very friendly receptionist ( female), the Optometrist name Sophia Malani, she was also very friendly and very knowledgeable. After all was said and done I was escorted to the front where I was asked to please sit down by a male who would finish the service. The man ( Indian or Turkish) not sure and I could not fine his name. He sat down and was polite, I made it very clear that I was on a fix income and all I wanted was a no name frame , he proceeded to return with two frame and then without blinking he stated it would cost me $561.75 I said " I cannot afford that "! He then stated "you can make two payments ", I said "okay " and went home and called my daughter, my son-in-law , who said no get your money back, drama started when I called and again spoke to the same male ..who said they "had already sent the order to the lab" really it hadn't even been 8 hours. This man proceeded to make me feel as if he was doing me a favor by telling me " you said you need them " yes I did need them but at no time did I ask him to expedite the order, and he stated NO you can not get your money back" Let me add that I at no time had received a receipt for the money paid nor had I received a copy of the prescription for my eyes . I waited the following day and I and my son - in-law and my daughter went into the office with me, I asked the receptionist if she could pull up my receipt and explain it to me, however the male I was told was billing and the female was only the receptionist. At this time the male had start to get loud so my son-in-law also raised his voice, my son in law sat down and my daughter asked if she could talk, where she proceeded to explain that instead of trying to keep down cost I was sold something I did not ask for because my daughter has worn glasses for many years I felt she was more knowledgeable on the subject, however I was accused of bring my daughter and her husband as part of intimidation ,to which I replied "no the are just supporting me, after words were exchanged the optometrist stated I would be given a refund but I would need to find another Optometrist, plus she added she was losing money? How she will still bill Medicare , what money ? In my opinion I feel that now that I am on Medicare even though I have worked all my life and paid my dues, many feel as professional care givers who no matter the situation can treat the elderly without respect and concern. Shame on LOTUS eye care you would rather lose a customer instead of understanding the situation. read more

My husband and I went to the optometrist here at Frisco Eye Care. I need bifocal contacts and for years it's taken numerous visits to optometrists to get the prescription correct. But the optometrist here got it correct the first time. I was so happy! Great job. Now for the negative They don't have a great selection of glasses. I've had to ask numerous times for my contact prescription and after a couple of months, I still don't have it. Very frustrating. read more

I have been going to Frisco Eye care for 10 years. With the new ownership, I'm not ever going back. The service is slow and Doctor Malani didn't seemed too concerned about her patient's wellbeing. You would think after telling a patient they have an eye injury the doctor would at least explain the severity. All I got was a prescription and typing from the keyboard. I left feeling uncomfortable and unsure about my diagnosis because this doctor doesn't feel the need to even pretend to be concerned about her patient's eye health. read more

My past experiences at Frisco Eye Care have been great, but this last appointment was very disappointing and lacked good customer service to say the least. The Doctor was extremely nice and professional! But when it came time to pay, I was informed of an extra $40 for a "contact lens consultation". This is something I have never heard of and I mentioned to the staff that I have always only paid a $10 copay. I also told the staff that I was never told of this fee until after the appointment and it was time to pay. The staff told me that since my insurance changed it was my responsibility to know the charges... Anyways, they wouldn't let me order new contact lenses and they even took away the 10 day trial pairs that they were giving me. They said it was against the law to give me the trials. So now I am left without any contacts unless I come up with the extra 40. Also, I have been wearing the same brand of contact lenses for a very long time. The consultation was me putting on the same brand that I have been wearing for years and telling them they feel fine...$40 consultation. If you want to bill someones insurance that covers that, fine. But don't charge a customer that is paying for other services and ordering contacts through you. I called my insurance and they said that a provider can charge UP TO $40 for the contact lens consultation. Frisco Eye Care charges the max amount and wont work with you if your insurance doesn't cover it. I will not be recommending this place to friends, family or my teacher colleagues. read more

This optometrist and her staff are dishonest. They perform an eye exam and refuse to give you a prescription unless you get eye glasses or contact lenses through them. After you have paid over $400 for worthless contacts that never get delivered to you, YOU have to call THEM to figure out what happened to your order. I am very generously awarding them one star for the lousiest experience ever. I am also complaining to the board of optometry. read more

Friendly Staff, Awesome location, Wide inventory! Doesn't get any better! Check them out!!

I went for my contacts and glasses. Staffs and Dr. is really nice and they helped me best way to save money using my insurance.

Great staff, they were very friendly and professional. Staff and Dr. took their time to explain each procedure and answered all my questions in detail. I didn't feel like they were trying to upsell anything, which is a big plus in my book! read more