Had a really bad experience turn into a really good experience today at Flow. Unexpected repair…read morewas going to cost more than it was worth. Ended up trading instead and buying a new XT4 Sport. Brian in service was polite and empathetic - always good service. Had Tia (sp) work my deal and was patient with how many vehicles I wanted to see and test drive. We spent a bunch of time going back and forth on available options. Needed to hit the target features my wife wanted, something I liked and for a fair price. Manager treated me fair on my trade and the deal. Finance guy was fair and knew all of the details of their program. Tia was on it with the same. Everyone was patient, polite and friendly. There about 4 hours but they offer you water and snack. Left happy and cruising in something we really like. Nothing like a Cadillac! Nice job Flow!

I am a single mother. I just took all my savings and finally got my dream car less than a week ago…read morefrom another dealership Out of Greensboro. I brought it here to do an oil consumption test, praying it's not burning all they washed it and changed. The oil in. The service department was pretty good with everything. The system was down that day, but everyone was very accommodating to me and my one year-old daughter when I got home the next day, I I brought it here to do a oil consumption test, praying it's not burning all they washed it and changed. The oil in. The service department was pretty good with everything. The system was down that day, but everyone was very accommodating to me and my one year-old daughter when I got home the next day I noticed around my back tire a piece of plastic was poking out, you can imagine how upset I was immediately thinking it was something they did. They told me to bring it to them and the sales Director. ROBBIE CASPER Was amazing they showed me where it had been like that but apparently the car dealership I bought it from had rigged it to where it was barely holding on Robbie went and got clips that originally were missing from my car out of his garage and put them on my car to make the piece stay in place. They didn't charge me anything and was so nice. They did not have to do that but they have no idea how that wonderful gesture and taking care of something that no one else would and they didn't do might I add, changed my whole day! Very grateful for good people

Always a delight to come here. They're very detailed and always have me pulling out of the lot with…read morea car that feels brand new! The lobby is also quite clean and they have many accommodations if you decide to wait

I've had a couple of frustrating experiences with the service department. The work itself seems…read moresolid, but my concern is the trustworthiness of the overall service experience During my most recent visit for an antenna repair, I was billed for two hours of labor even though I was at the shop for less than an hour (my appointment was at 2:30 PM and I was checking out around 3:20 PM). When I asked for clarification, the advisor avoided giving a meaningful explanation. I had to point out that the labor charge of $165 didn't align with the stated hourly rate of ~$80, and that there was no way two hours of work had been performed. After I raised this point multiple times, he stepped away to "double check" my appointment time and then returned with an updated, lower bill. No apology was offered, and the advisor seemed annoyed with me. Overall, the interaction left me with the impression that my concerns were unwelcome and made me question whether the original charge was truly a mistake. This is the second time my bill has come out significantly higher than expected. On both visits, when I asked for clarification, I felt stonewalled. The advisor would simply read the receipt back to me rather than explain the charges. I understand that shops may use standard labor times, but that was never clearly communicated. Instead it felt like I wasn't being taken seriously, particularly as someone who may not appear especially knowledgeable about cars. I had the distinct impression that my husband might have been treated differently for the same issue I'm new to the area and have had consistently transparent, positive experiences with Toyota service departments in the past, which made this especially disappointing. Overall, I'm uncomfortable with the lack of transparency and the need to advocate so strongly just to receive a clear explanation. I don't feel confident that I was treated fairly, and I'll likely go elsewhere for service in the future. I would also encourage others to review their invoices carefully and ask detailed questions

Great place to purchase a Gen-II Prius. Very friendly, no hassle buying process, as well as a…read morecommitment to helping with issues that may arise after purchase. I would highly recommend to anyone looking for an affordable Prius.

We were looking for a hybrid car and we came across this place while searching online. We walked in…read moreand there was the biggest selection of well-kept Prius we've ever seen among other various brands. Although we are fans of new technologies we were not particularly Prius lovers nor did we have deep knowledge of how they work; therefore, we were a bit apprehensive about what to expect, how much would the battery last, how much it would be to repair or replace it or other hard to pronounce mechanical components that could go wrong etc...We still wanted a cutting edge technology, gas saver, reliable vehicle to drive long distances and we knew this one had the potential to fulfill all of these. As we were looking around with absolute no "salesman pressure" on the radar we narrowed down two or three models we were interested in knowing more about so we walked into the office and met the owners. David and Melina were the kindest, honest and dependable people we've ever met at a car dealership, they allowed us to test drive all the cars we wanted and answered all the questions we had; that's right, they answered and didn't ask us about anything; well, I just turned 50 and I've always had to do my own brainwash before walking into a car dealership to make sure they don't convince me about buying something I really don't know if I want or I'm not ready for; to my happiest surprise, this was very relaxing and refreshing! I've never experienced something like this. On the technical side, I am not a mechanic by any means but I like to tinker with cars and I've repaired some simple parts on some other vehicles we've had; given this background, I was very pleased to see that the owners actually knew about these hybrid vehicles very well, not only that, they also offer very convenient services for refurbishing or replacing the batteries and other preventive maintenance and they are very open about what any particular car requires in order to keep them in good conditions. So, in other words, this is a place where the owners like and know what they sell, believe in a pressure free are very proud of their service and are prepared to provide some basic maintenance and repairs for a very reasonable price. My girlfriend and I are very happy to have found this place and we strongly recommend it. We bought a 2009 Prius on November 2015, it's running very well so far and if it ever needs anything fixed or maintained, we will go straight to this place.

Service Dept for a GM product: it took over a week to get an AC compressor changed out on a 2020…read morevehicle that lost air conditioning. It seems like nobody knows what's going on; nobody takes responsibiliy and leaves the customer in limbo. Communication was lacking all the way around. I never got updates unless I initiated the call. Going to pick up the car now; we'll see how well they repaired it!

Today, I had one of the worst dealership experiences of my life at Flow Chevrolet Auto Center in…read moreWinston-Salem. I found a car online listed for $20,090, and after entering my information I received a written discount from Flow lowering it to $19,990 (MSRP $26,590 with $6,500 Flow Savings). Before driving 45 minutes to the dealership, I called the number on their website. They already had my information, confirmed that I was eligible for all discounts, and told me the car would be waiting for me. I even asked how the $6,500 savings worked--they said they were the top-selling Chevy dealership in the region and were offering aggressive discounts to stay #1. They assured me I qualified. Everything sounded perfect. When I arrived, however, everything fell apart. 1. They couldn't find the car... for almost an hour. I showed them the email and text messages with the exact stock number so they could locate the car. The first representative said, "One minute," walked off, and never returned. No communication. After 30-35 minutes, another representative (the only helpful person that day) showed us a similar car to fill the time. After nearly 50 minutes, they suddenly "found" the actual vehicle. 2. The car was misrepresented online. Once we finally saw the car, several features clearly advertised online--such as blind-spot monitoring--were not on the actual car. When we asked why, they blamed "the website" as if they had no responsibility for their own listings. 3. They revoked the written discount. Despite the website listing, the SMS discount, the emails, and the phone call confirmation, they suddenly said they could only give a $3,500 discount, not the $6,500 they had repeatedly confirmed. When I showed them their own messages and website, they blamed "website errors." When I reminded them that their representative confirmed everything by phone, they said the phone number (still on their website!) was "not the correct number." It felt like a bad joke. 4. They added over $3,800 in overpriced add-ons. I expected some add-ons--every dealership does this--but what they added was extremely overpriced and clearly designed to inflate the final price. With all the markups, the final price was nowhere near what they had advertised. 5. No apology. No accountability. No professionalism. After misleading me online, confirming false information over the phone, making me wait nearly an hour for a car they claimed was ready, and completely changing the price without explanation, no one apologized or acknowledged the inconvenience. Not even once. Bottom Line This dealership wasted my time, gave me false information, misrepresented the car online, refused to honor their own written discount, and tried to bury the price under thousands of dollars in unnecessary add-ons. I arrived ready to buy--possibly even the upper trim--but left without purchasing anything because it was clear that transparency and customer respect are not priorities here.

Unfortunately I had to use the Flow Honda service department, but fortunately they do good work and…read morehave pretty great customer service. Marla in particular was great. The only thing I would change was the lack of integration between Flow records. For some reason the sales and the service center and the Flow app aren't really interconnected. It's ridicous because it's all their data. Because of this, the communication to me from Flow failed.

Always efficient & pleasant Honda servicing experience. Sharp. Never has a poor experience over…read morecountless appointments. Professional team that makes it happen. And always ask for the complimentary car wash which makes car's exterior pop. The bays and lobby is nice and bright, clean and orderly. Use the rug paths in the bays when floors may be wet due to weather or washes as the floors are ceramic tile and sloped so possibly can be slippery. If go into showroom will have more coffee / hot beverage options as they have Keurig type dispensers. Everything runs smoothly with FLOW HONDA operations. Earned my customer loyalty for sure. And the new models only seem to get better and are tempting however I have lots of years and miles to go with my 2017 Civic.

Out of the several auto shops we've tried in the area, West End Auto Clinic has been our favorite…read more Their customer service is exceptional, and they are always honest, reasonable, and efficient! They are always able to get us seen in a reasonable time, and they will answer any questions while educating you on the issue. We highly recommend West End Auto Clinic for any and all car needs!

The people here are really great and I recommend this place to my friends! They were kind enough to…read moreanswer all of my questions and take my car for a drive when I expressed worry about my brakes. They even double checked everything for me even though the vehicle seemed fine, in order to give me peace of mind. I really have appreciated all their help and will be going back there for any car needs.

Assistance service that you leave your car here at your own risk because of the neighbourhood? I…read morewent to took a friend there to pick his car up and it has been broken into missing.

Damaged my wheels, promised a repair, then ghosted me…read more Several weeks ago, I was in for routine maintenance after which they offer a free car wash. When they brought my vehicle out, I noticed black spots on the hubcaps on the driver's side, but it looked like smeared dirty oil and I thought it was either that or someone was sloppy with whatever they applied to my tires during the car wash detailing. I figured it would wash off in the rain. We had a really hard rain a few days later, and afterwards I noticed the black patchy looking spots were still there. I decided I should get something to wipe the substance off, but as I was getting ready to do that, I realized there wasn't something on the wheels at all. What was actually going on was the gray powder coating was peeling off in patches revealing the black metal underneath. It was at this point I realized all four wheels were damaged and peeling. I wanted to make sure I hadn't just missed seeing this damage before, so I pulled up the video Bob King sends to customers when the vehicle first goes back to the service bay. Sure enough, the video showed close up views of all four tires and every one of them was intact and had zero damage. No peeling whatsoever. I called the dealership and they told me to bring it in so they could view the damage . After looking it over, the service manager and the person who oversees car washing employees said they couldn't figure out what had happened to the wheels. They also claimed at that time that they don't even touch wheels/tires while doing their car washes. This tire claim was a lie and was the first red flag for me that they were going to try and avoid responsibility. I knew it was a lie because I had seen the menu for car washes posted in several places inside the service advisors' area that very day, and even for the most basic car wash it said that they did clean the wheels and tires and apply ArmorAll. I left the dealership that day with the service manager saying the matter was above him and he needed approval from a higher up to authorize a repair because it wouldn't be cheap. It wasn't just a matter of popping on a new set of hubcaps; the actual wheels are painted, and the vehicle would have to be taken somewhere to have that done. While waiting for them to get back to me, I started to get a bad feeling and decided I should go back and get a photo of the car wash menu. I went in recording with my phone the following day. Curiously, the menus, which had been posted in several places, had suddenly gone missing. The advisors I spoke to (without revealing why I wanted to see one) hunted for the menus at each of the stations and throughout their area. They were confused because they knew they had been there previously and said so on camera. While I was doing this recording, I saw the service manager I had spoken to in the distance, and I believe that he either saw and recognized me and saw I was recording, or the nervous employee I captured on camera told him why I was there, because before I could even get home he called me to say they were going to make sure and get my wheels taken care of. This service manager said he wasn't sure what method they were going to employ to get the wheels repainted, but because they didn't do it on site he would have to find a company in the area that did it. This was on a Friday afternoon, so he asked me to give him Monday and Tuesday of the following week to call around and find a place, but said one way or another the wheels would be taken care of and they would also provide me with a loaner vehicle while the work was being done. Those few days have now turned into weeks, and they will not return my calls. Thank goodness I have video evidence of how my wheels looked before and after and of the call during which they told me they'd do the repair. I had hoped to avoid small claims court, but I can't let this rest. I have called around for an estimate myself, and I'm getting a price of about $650, which I am guessing they also got when they called around, and that's why they're trying to renege on the promise to rectify their screw-up. This is how they treat a loyal repeat customer of many years. Imagine how they will treat a new and unsuspecting customer.

I used the valet service to get my car to Volvo of the Triad for a routine service last week…read more Pickup was scheduled for 10:15. They called around 9:50am and said they'd be late and it would be more like early afternoon. They ended up calling around 11:50am to say that a driver was on the way. I got a call at 1:40 saying they were checking in the vehicle. I know good and well that it took thirty minutes from the time they called to pick it up. It only takes twenty minutes with traffic to get to Volvo from my address. So for good measure I'll give an hour, let's say 1pm they should have been at Volvo. Who knows where the valet worker took my car during the extra time. When I got my car back there was soda drips going down both sides of the center console inbetween the seats. I called twice to speak to a manager and was told I'd get a return call. That never happened. Workers should not be running personal errands when picking up/returning your car via the valet service. I have been a patron for 10+ years. Bought the car from this location and have been getting it serviced yearly since. To say I'm not impressed with how the matter was handled is an understatement.

Avoid This Dealership and Collision Center -- Take Your Business Elsewhere!…read more I want to start by saying that I love my Volvo XC90. It's a fantastic vehicle and has served me well -- but if you're considering purchasing one, do yourself a favor and go to the Greensboro dealership instead. I purchased my car from this location two years ago and have consistently brought it in for regular maintenance, including every oil change, trusting that I'd receive reliable service from a certified Volvo center. That trust was completely broken earlier this year. In January, I hit a deer, causing damage to the front of my vehicle. Knowing that Carolina Collision was a Volvo-certified repair center, I brought my vehicle there, expecting the work to be done correctly and professionally. Unfortunately, the next four months were an absolute nightmare. The initial repair was rushed and incomplete. From the beginning, I questioned the $13,000 repair estimate -- especially considering the visible damage. They replaced my radiator and several HVAC components, but as soon as I picked up my vehicle, I noticed a strange noise when the A/C was running. I brought this up to the manager at the collision center, and after weeks of back and forth, I was told the new issue was "unrelated" to the accident or repairs. Let me be clear -- I'm not a mechanic. But I do know that when you replace major parts of an interconnected system (like HVAC), it's not a stretch to think that another component might malfunction. Despite this, the manager repeatedly insisted to my insurance provider that the A/C failure wasn't their responsibility. I was ultimately stuck with a $3,000 repair bill, completely out of pocket. Trying to resolve things reasonably, I reached out to the dealership manager, Mr. Sutter. I wasn't asking for everything to be comped -- just for a fair resolution. I offered to cover the parts and materials and asked that they cover the labor. I thought that was more than fair, especially given my history as a loyal customer. Unfortunately, I was denied again, and the best they could offer was a 10% concession. That response said everything I needed to know about how much they value customer loyalty. The only bright spot in this entire experience was Dallas, the salesman who sold me my car. He was phenomenal -- professional, helpful, and genuinely enjoyable to work with. If he ever decides to move into commercial real estate, I'd hire him in a heartbeat. In short: avoid this dealership and its collision center. Save yourself the frustration and the financial hit. I wish someone had warned me -- now I'm doing that for you.