On January 5th, I contacted Sebar Auto and let them know I would be picking up a truck bright and…read moreearly on January 6th. I arrived at 7:00am, even though their business hours are 9-7, and the truck was not on the lot. I had one of the sales guys' (Omar) phone numbers and called him four times before 9am trying to find out where the truck was. No answer. Finally, someone shows up at 9am. I tell them I'm there to pick up the truck and am informed it's at another location -- even though they knew I was coming. They say someone is bringing it over. About 25 minutes later, I'm told a "young guy" is driving it and they want him to take his time because it's a big truck. Another 25 minutes goes by, and then an older gentleman tells me they were pressure washing the truck, something got wet, and now it won't start. He offers to ship it to Cincinnati for free once they get it running. At this point, I still haven't even seen the truck and tell them I want to inspect it. They send me to another location they own, I-40 Auto, about 20 minutes away. When I arrive, the truck is sitting in a field and very clearly was NOT pressure washed -- it just had morning dew on it. AJ (the owner's son) wouldn't give me space while I was inspecting the truck, constantly talking and asking if I liked it. I eventually had to tell him to give me room. Despite everything, I still wanted to move forward with the purchase. That's when AJ tells me they lost the key, and the truck needs to be taken to Ford because the remaining keys won't program. Fine. About an hour later, the truck is towed to High Point Ford. At Ford, I explain the situation to a service advisor named Jessie and am told they'll try to get it running that day. While waiting, I overhear someone mention the truck was just there recently for a check engine light, but the owner declined diagnosis. When I asked Jessie about it, he said he couldn't release any information since I wasn't the owner. I contacted Sebar Auto and told them they needed to authorize Ford to release the information or the deal was off. After nearly 40 minutes of back and forth -- and Sebar Auto claiming I was "getting in the way" while standing quietly in a corner -- Ford finally released the details. To summarize: * The truck was not ready * I was sent to multiple locations * I was given conflicting explanations * The truck had known mechanical issues * None of this was disclosed upfront After all of this, instead of taking responsibility or addressing the situation, Sebar Auto sent me a non-disclosure agreement (NDA) in an apparent attempt to keep me quiet about my experience. This entire situation was disorganized, exhausting, and a complete waste of time. I'm sharing this so others can make informed decisions.

I had a very unpleasant and challenging situation dealing with AJ at this business. If you do…read morebusiness there, ask for Jake. He seems to be very helpful and customer service oriented.

Had a great experience at Flow Acura in Winston Salem , NC; my saleswoman, Polly was outstanding…read more Great communication and she worked hard to make sure the customer was content with the experience. Great price point; would recommend both Polly and Flow to everyone. I also want to give a shoutout to the sales manager and finance manager; even though the car was not finance, the managers made sure paperwork was down promptly, without any hassles or pushiness to sell you more add-ones; even when the computer went down for awhile, he was going to handwrite all of those documents to get me and my family out with the new car, promptly. Love my new vehicle and love my experience with Flow Acura; make them your only stop for your next Acura purchase. Really! M Mitchell, Martinsville VA

What a mess! I moved to this area recently and decided to get my RDX serviced at Flow, after years…read moreof great service from the Acura dealership in Durham. Scheduled an on-line appointment. Called to ask a few questions and a rather disinterested lady told me to call back later after I found my VIN, then hung up on me! Then I emailed the person named in my appointment confirmation the same questions. Never heard back. I showed up the morning of my appointment and was unsure where to enter for service, as I didn't see any SERVICE signs. Pulled around to the bay in the back and sat there. The door never opened and I could see a person sitting at the counter inside. They ignored me. After a few minutes, I backed out and left. I was so disgusted that I considered making the 2-hour drive back to Durham for future service. On my drive home I passed the Volvo dealership right down the street from Flow. I could clearly see the SERVICE sign and decided to look online for any good deals on a new Volvo. Filled out a form online and Volvo called me within the hour. So, I drove back to the Volvo dealership, met the most amazing staff I've ever encountered at a car dealership, and left with a brand new 2026 Volvo! Flow, let this be a lesson. You lost my business that day. I happily traded in my RDX for another car and MUCH BETTER Customer Service. I would give my experience with Flow zero stars, if possible, and would not recommend anyone do business there.

We have been going to Flow VW to service our VW's at least 20 years! We are always happy with the…read moreservice there. Becky, Josh, and Patrick are always so helpful! I always enjoy catching up with them when I am there!

I am writing this review after exhausting every reasonable attempt to resolve this matter…read moreprivately. I purchased my vehicle from Flow Volkswagen and later brought it back to Flow for a paid diagnostic visit due to coolant loss, drivability issues, and a check engine light. I paid for that diagnostic, and was told nothing significant was found. Shortly afterward, my independent mechanic discovered multiple serious, pre-existing issues that were either missed during Flow's diagnostic or tied directly to Flow's pre-sale service work. These included: An improperly installed water pump, missing required hardware Multiple coolant leaks and compromised cooling system integrity Corrosion and failing components related to the cooling and PCV systems A rear main seal leak requiring transmission removal Severe carbon buildup and injector issues causing drivability problems These were not minor wear-and-tear issues. The improperly installed cooling system created a real risk of sudden coolant loss and catastrophic engine damage. My independent mechanic immediately identified problems that Flow failed to catch despite charging for a diagnostic. Most concerning, Flow later acknowledged in writing that a critical component related to the water pump had not been installed correctly and offered to supply the missing part--confirming that the vehicle had been sold to me in an unsafe condition. Because of the risk involved and the lack of timely resolution, I was forced to authorize immediate repairs through my primary mechanic to prevent further damage. Those repairs totaled several thousand dollars. While Flow eventually refunded the diagnostic fee, that does not begin to address the broader issue: the vehicle was sold with improperly installed components, significant defects were missed during a paid diagnostic, and I was left to absorb the cost and stress of correcting those failures. I attempted to resolve this through: Direct communication with dealership management Volkswagen of America Better Business Bureau mediation A formal complaint with the North Carolina Attorney General At no point was this handled proactively or transparently by the dealership. I am leaving this review to warn other buyers: do not assume pre-sale inspections or paid diagnostics at this dealership are thorough or reliable. If you purchase or service a vehicle here, have it independently inspected immediately. I wish I had.

Had a really bad experience turn into a really good experience today at Flow. Unexpected repair…read morewas going to cost more than it was worth. Ended up trading instead and buying a new XT4 Sport. Brian in service was polite and empathetic - always good service. Had Tia (sp) work my deal and was patient with how many vehicles I wanted to see and test drive. We spent a bunch of time going back and forth on available options. Needed to hit the target features my wife wanted, something I liked and for a fair price. Manager treated me fair on my trade and the deal. Finance guy was fair and knew all of the details of their program. Tia was on it with the same. Everyone was patient, polite and friendly. There about 4 hours but they offer you water and snack. Left happy and cruising in something we really like. Nothing like a Cadillac! Nice job Flow!

I am a single mother. I just took all my savings and finally got my dream car less than a week ago…read morefrom another dealership Out of Greensboro. I brought it here to do an oil consumption test, praying it's not burning all they washed it and changed. The oil in. The service department was pretty good with everything. The system was down that day, but everyone was very accommodating to me and my one year-old daughter when I got home the next day, I I brought it here to do a oil consumption test, praying it's not burning all they washed it and changed. The oil in. The service department was pretty good with everything. The system was down that day, but everyone was very accommodating to me and my one year-old daughter when I got home the next day I noticed around my back tire a piece of plastic was poking out, you can imagine how upset I was immediately thinking it was something they did. They told me to bring it to them and the sales Director. ROBBIE CASPER Was amazing they showed me where it had been like that but apparently the car dealership I bought it from had rigged it to where it was barely holding on Robbie went and got clips that originally were missing from my car out of his garage and put them on my car to make the piece stay in place. They didn't charge me anything and was so nice. They did not have to do that but they have no idea how that wonderful gesture and taking care of something that no one else would and they didn't do might I add, changed my whole day! Very grateful for good people

STAY AWAY FROM THIS PLACE…read more If I could give a negative rating, I would. Extremely disappointing and misleading experience at Carmine's Import Service. I was told by Tesla that my 2020 Tesla Model Y Performance needed a battery pack replacement. Before committing to Tesla, I called this shop and spoke with someone I believe was named Max, who assured me they could do the job and had third-party battery options that would be cheaper than Tesla. Based on that information, I paid $400 out of pocket to tow my car from Raleigh to their shop. That's where the red flags started. * It took over two days just to get a diagnosis, and I had to repeatedly call for updates. * I was charged $243.13 for the diagnostic, despite the delays and lack of communication. * My advisor, Marissa, told me she was "looking for a battery," which alone took another full day. * When I finally received an estimate, I was shocked: $28,000 total, with $23,000 claimed just for the battery. For comparison, Tesla charges around $13,000 for the same battery replacement -- and I personally found a compatible battery online for $14,500, which still makes their quoted $23,000 battery price extremely inflated. When I asked for a detailed, itemized estimate (battery source, labor hours, cost breakdown), I never received one. They could never explain where the battery was coming from, how many labor hours were involved, or why the price was so high. I asked twice to speak with a manager. Messages were taken both times. No manager ever called or texted me back. Because no repair was done, I then had to pay another $500 to tow my car back to Raleigh, wasting $900 total in towing alone, plus the $243.13 diagnostic fee -- not counting time and stress. Between the lack of transparency, the exaggerated battery cost, the inflated estimate, and zero management follow-up, this experience felt misleading and unprofessional. I wasted time, money, and trust bringing my vehicle here. I would not recommend this place to anyone.

Brought my Tesla in because every tesla center was completely booked for month and man was that a…read moresign from god! Carmines team was so professional and upfront about everything! They broke down every cost and even could show where every penny was going. My Tesla was even washed before it was done and they even offered to pick up and drop off my car for FREE!

My worst nightmare- my car broke down while traveling! My 2024 Santa Fe hybrid threw a temper…read moretantrum on a Sunday evening, on 705, just outside of Seagrove. Aka- farm country. 3 hours later, my car was loaded on a flatbed to go to the dealership in High Springs. The next morning Lindsay called to ask me what happened & to let me know they were behind on diagnoses, that there were several cars ahead of mine. Ugh. I explained that I was from Florida, visiting for work. I booked a rental, and relied on locals to help me during all of this. What blew my mind, a call from Lindsay again just before 5pm. Because I'm not a local, he pushed my car through faster & the lead mechanic, Chance, was staying late to narrow down the problem. Code was showing something wrong with fuel getting to the motor. 20 minutes later... he called again! I had just had my car serviced before driving Hundreds of miles & one of the air filters wasn't clicked in all the way! A simple stupid fix! I was relieved. Lindsay also said they had to fix a couple of recalls, but that my car should be ready by 10am the next morning! Stunned, relieved, but i was still holding my breath until the next morning - 9am, again earlier than he quoted- my car was ready! Seriously, I have never been stunned by customer service at a dealership. You all are the best!

This business has been taken over by Vann York…read more They have a few higher end and fast cars. Not bad to drive, but not as tight as a drive like we're used to. Still trying to find the right addition to our "home fleet". Salesman Larry Spates & General Manager Dave Langley - - those are the two names to remember!! Great information! Thank you both.

We took our Roo in for its first oil change, tire rotation and state inspection. We went back to…read morethe dealership where we purchased it. I used the app to schedule online. You choose your date, time and whether you are dropping off or waiting. When we pulled up, a very nice gentleman immediately greeted us, circled the car to verify its condition and took us inside. We were introduced to Lonnie, our Service Advisor. He was extremely nice, saw our low mileage and suggested we would be fine with one oil change a year. Wait. What?! A DEALERSHIP service department that SAVES you money? That is a new and wonderful experience for us. We went on our lunch date very happy. The app gives you updates on your appointment and Lonnie called us when it was ready. We picked it up, no bad surprises and he even applied a coupon for me! I got all 3 services, parts and labor, for less than $75.00. Not a typo. I was happy with Flow Subaru when we bought the car and now this excellent service is icing on the cake!

I had an exceptional experience with the service team at Flow Subaru of Winston-Salem. After my…read morevehicle was badly damaged in an accident right before Thanksgiving -- and with no rental cars available -- Scott, the General Manager, personally arranged a loaner vehicle for me over the holiday. That level of care meant more than I can say during such a stressful time. Throughout the car replacement process, Dave Hudspeth was incredibly kind, patient, and understanding. He made a difficult situation feel manageable and supported every step of the way. This team truly cares about their customers. I'm deeply grateful and highly recommend Flow Subaru of Winston-Salem.

I'm extremely happy with BMW M3 purchase!…read more Mrs. Stankovic my sales lady great to work with and the Manager Mr. Hugg was an absolute pleasure he was extremely honest with the condition of the car. The follow up was on point all the photos and videos they send to show the condition of the vehicle. I fully recommend this dealership!

This place is a joke. Salespeople were rude and accused me of hiding that my car had been in a…read moremajor accident. Guy said he's a "car guy" and could tell. Go buy your car somewhere else, they don't care.