AWESOME: So-far-so-good, rental starts July 2026! Call me a…read moreNervous Nellie, but even though I've rented hundreds of cars, we have never rented an RV so I have visited this location (Tucson location at Prince Road & Country Club, business is called Rincon Rentals) twice already and called them a couple of times with questions. So far I'm impressed with their professionalism, willingness to help, and quality of the RVs. Our actual 3-week rental is coming up July 2026...I'll do an update after we return and hopefully my rating will remain 5-star. I have confidence it will! Honestly, I thought the Cruise America RVs would be beat up with hundreds of thousands of miles -- that could not have been further from the truth. Both times I looked (four RVs in total), they all had well under 100,000 miles. While they are not 5-star luxury equipped, they are definitely functional and of average material finishes. Since they are rentals, I never expected leather, marble, and other high end finishes. I looked online and Google AI said that most Cruise America RVs are less than 2 years old and will have less than 100,000 miles. They apparently replace their fleet quite often. I can confirm that from my visits. Everyone at Rincon Rentals was very respectful and helpful. Each time they said I could look at the RVs both in "clean/rentable" condition as well as "just returned" status. I asked if I could take photos and videos since my wife was not with me, and they said yes. All the photos are of the "clean/rentable" RV since they were doing some minor interior repairs on the "just returned" one. Just to let you know my thought process, my wife said we should rent from a private owner via those online RV rental sites. While indeed that may be for some people, I think that could be a recipe for disaster. Through private rentals, you will likely get a more well-appointed RV, completely anonymous, and definitely something besides the standard, cookie-cutter Class Cs that Cruise America offers. But what you lose is the support and professionalism of a nationwide company and a "known" product. I told my wife that if anything goes wrong with the RV rented from an individual, then vacation is over and we go home -- no options. With Cruise America, there are options to get a replacement and they have a nationwide repair network. Sure, our vacation will be disrupted but it will not be over. Anyway, Cruise America is the way we are going and they are quite affordable when compared to the EXTREMELY high prices (yikes!) for private party rentals.

A great trip to new Mexico!!! Everything went smoothly - Had a wonderful experience staff was…read morehelpful and was able to bring my pup along for the ride win win

The owner was the nicest lady I have ever met. She was very knowledgeable and excited to answer any…read morequestions we had. She need start a Instagram or YouTube to inform people bout the rv world. Would def recommend going to buy from them seemed like a family owned business.

Wonderful RV service. Fortunately was able to get in before my trek back to MN. Good communication…read more Everything that was done and needed was throughly explained to me. Went beyond expectations. (Even found a nail in my tire & had it fixed so I could get on the road) Can not say enough great things about this business. Thanks Sean!

Went in to just "look" for a dump trailer but we all know how that turns out. Wade offered to show…read moreus their options. We didn't need anything fancy as we are just using it for personal use, so he showed us the affordable options, didn't immediately take us to the most expensive one that was on the lot. Of course my husband wanted the fanciest one on the lot but I talked him out of it (haha). Wade gave us the prices, and we decided to just do it. The process to finance was quick and easy. The next day we came back and picked it up. Fast forward a few hours we get home and I get the bright idea to get in it and the husband can raise it so I slide down just because I can. That's when we notice half of the hydraulic fluid supposed to be in the tank was all over the inside of the box. We clean it up, let it sit for an hour or so and more had leaked out. Keep in mind this is a brand new trailer, this shouldn't be happening. Monday morning I call and speak to Sean who asked me to send pictures so they could start the warranty claim through Five Star (the manufacturer). So I did. Fast forward to the next Saturday we take the trailer to them so it can be fixed thinking they can just fix it and then handle it with Five Star afterwards. Also knowing that we would probably have to leave it there depending on what the problem was. Wade was at the counter and I told him the issue and he explained what it might have been but he would take a look at it. Jacob, one of the service guys, happened to come into the office and immediately said "I submitted the claim, we'll have to wait until they respond". I get it, but at the same time it's brand spanking new, and it's kind of ridiculous that not knowing what the issue is, we have a $7k trailer we can't even use. Wade was quick to say, "no, let's go take a look, it could be something simple and just fix it". Luckily, it appeared to just be a bad o-ring on one of the connections and Jacob fixed it there on the spot and refilled the hydraulic fluid for us. I would totally understand if it was a bad motor or something that would need to be replaced and having to do the warranty claim. Even if I was frustrated with the situation, I would understand. What this long winded review is trying to say is... I understand that there's a procedure to follow, but sometimes it's a quick fix and I appreciate Wade for pushing to at least look at it and if it's an easy fix, to fix it without having to wait for the warranty process. Because I think it would be utterly frustrating if we waited a couple weeks just to find out it was a simple o-ring. This review wouldn't have been so nice. So, thank you Wade! And thank you Jacob for just taking care of it, and fixing it on the spot! Husband is a happy camper with his new toy :)

Very professional and helpful. They went the extra mile for us. Highly recommend them . Their parts…read moredepartment is one of the largest I've ever seen.

Great family run business! They did a phenomenal job of making sure my new (used) rv was safe and…read moreroadworthy. Highly recommend them!!!

Knowledgeable, friendly, and efficient. Would highly recommend! We went in with an electrical…read moreissue and they found it quickly.

Professional, friendly and knowledgeable. I would highly recommend!…read more We are not handy and knowing we have someone we can call and trust when we have a problem in the future is such a relief. Thank you so much!

Great service today from Marvin and his mobile repair business. Needed all seams sealed on the…read moreroof, sides and front/back of RV as well as windows and doors. Also installed a Maxxair fan. Very knowledgeable and good at what he does. I highly recommend him for any repairs you may have. Thanks Marvin!

I'm leaving a review for my boyfriend an About this company…read morethey are crooks please do your research before you make a purchase I'm going to attach what my boyfriend had issues with . Again please don't give your hard earned cash to these crooks .........These people are crooks and try n get over on people I seen a bumper for sale yesterday I ask how much to ship he tells me 239.00 like WHAT ! I offer 150.00 then 200.00 this am they try and tell me it's more then 200.00 now since yesterday's quote giving and tell me fedex and ups don't ship bumpers but that is a lie you can order a new bumper primed for 67.00 and shipped for 37.00 so beware of these people do your research before you give the crooks your money. Thanks for reading and beware !

These people are crooks and try n get over on people I seen a bumper for sale yesterday I ask how…read moremuch to ship he tells me 239.00 like WHAT ! I offer 150.00 then 200.00 this am they try and tell me it's more then 200.00 now since yesterday's quote givin and tell me fedex and ups don't ship bumpers but that is a lie you can order a new bumper primed for 67.00 and shipped for 37.00 so beware of these people do your research before you give the crooks your money. Thanks for reading and beware !

A BIG shout out to David! He dropped off a car of my husbands and I was very impressed with him…read more Courteous, friendly, skilled, and overall a great guy! Thank you for a job WELL DONE! Pam Aalbu (Theresas mom)

3/28 Jose was excellent. Great service and amazing customer service. Give the man a raise. Keithread more

Not a big fan of Nelson RV. The pre-owned RV was absolutely filthy when we went to pick it up…read more Nelson had plenty of time to take care of this mess long before we came. I also understand that when purchasing a pre-owned vehicle, there will be issues. However there were many repairs along with the filth that should have been fixed before we left on a long road trip. We spent days on that trip trying to locate a store in a remote area to remedy serious problems that effected our existence and comfort in the RV. Unfortunately there was no follow up with these problems so my husband and I paid and fixed these repairs and cleaned the dirty RV ourselves. Not what should be a fun experience. But as they say, buyer beware.

My partner and I just bought our second late model class C motorhome from Nelson RV in Tucson. Our…read morefirst experience was great- and, as expected, our second experience was just as good. The motorhome was just as advertised, and Dionne had all the paperwork ready for us. Miguel efficiently handled the delivery, and everything went great. We later had a bit of mechanical issue due to a fuel issue and Dionne and Nelson RV immediately reimbursed us for the repair expense and included a generous amount in addition for our inconvenience. Communication was excellent. Nelson RV treated us great- I definitely recommend Nelson RV to any local or out of state buyer. Well done! Sutter and Weber, Palm Desert, CA