I'd like to say up front that I'm not a patient of Island dental. My dentist is Dr. John Yazdan in…read moreLeonardtown, Maryland. I stopped in today to drop off a check for a charity which doctor Gaylord and her hygienist Cindy work with every year in Guatemala. They both travel to Guatemala and provide free dental care to the Mayan people way back in the hills. These people are desperately poor and they are a full day's walk away from any dental Care. Imagine that you or your child had a horrific toothache and needed to have a tooth pulled and were faced with a full day's walk. And there's no Holiday inn waiting at the end of the rainbow either. This charity for years now has been providing fluoride in the water of the Mayan people to prevent the problems necessitating dental Care. They've had much success and can see the improvement year-to-year in the teeth of the patients they do see. 100% of the money to support this fluoride charity goes to the purchase of the fluoride. There are no administration fees or golden parachutes for the people who run the Charity. If you want to drop off a check you can do so at Island dental or you can make the check out to living water international and mail it 812 bison Court, Lusby, MD. 20657

Great customer service! My crown on my tooth got lifted off last night and Island Dental was very…read moreaccommodating. They got me in the very next day and got it back on. Very personable is Dr. Sharon Gaylord, and her staff is very good. Highly recommend!

I wrote this Jan 1, the day after my unpleasant encounter with your employee.  What she said is in…read morequotes.  If this employee was admonished, you should have told me.  This issue might have been closed in your eyes, but not in mine.  The employee should have apologized to me today.  As a customer, it is my right to question billing.  This employee acted as if I were a con woman.  I do not know the difference between our debit and credit cards.  I genuinely presumed that the card I handed her was a debit card.  She did not say to me after running the card that she had to run it through as a debit card.  She simply handed me the receipt, which, by the way, is so tiny it can easily be lost.  You have the capability to create letter-paper-sized statements so why not give the customer one to show what's been paid?  "I explained this to you before you signed."  Actually, I remember a different person coming in.  I have about 20 doctors, half here and half in New York.  It is unreasonable to think I can remember everything someone tells me, especially some time prior.  This started off rudely.  A polite receptionist would have not tried to put the blame on me, but, instead, figure out a way to say this without attacking the customer.  This employee wants to show that she is right, and superior, and the customer is wrong. "I don't get paid enough for this."  I can't imagine any employer putting up with this.  "I'm not talking to people slamming things down."  I might have more forcefully than usual placed my things on the counter, but I did not slam them. "We don't have customers.  We have patients."   "Take it up with your bank."  Another rude remark that could have been softened with politeness.  "I'll have to send this to corporate."  Who cares what your office's internal process is?  She was obviously trying to make me feel petty, guilty, and troublesome for requesting a refund.  "You said it was a debit card.  It's a credit card."  This was accusatory.  Your employee needs to learn how to rein in her impatience and try to understand the customer's point of view without raising hackles.  She has apparently not heard of using "I" sentences rather than "you."  The latter is blaming, targeting the customer.   "Your bank said it was a credit card."  How did the bank know?  I didn't know.  I had no idea.   "Those are not service dates.  They are the dates we made up your treatment plan."  This is nonsensical.  Why hand this out to patients?  Especially without explanation.  You need a better protocol so the customer can easily determine when treatment is scheduled, what treatment, and how much it will cost.  Your current "treatment plan" is written solely as a plan for your office, not the patient.   "They did a core and mortar instead of xxxx so it cost $321 instead of $97."  I have no idea what this is.  Dentist did a number of things.  Employee shouldn't state things as if the customer ought to know what they mean.  Besides, the dentist made a mistake that day.  I suspect this is him rectifying it.  If that's the case, why am I charged for his mistake? "$50 balance because on day A you had this additional service that cost $48.  Then additional $2 on next service date." Other grievances:Dentist and associate never introduced themselves to me from Day One. Associate constantly laughing while my procedures going on.Dentist and associate chatted incessantly.Dentist and associate would leave room with no notice.  Took my glasses from me and placed them where I couldn't reach them.No explanation of what was being done.There for 2-1/2 hours.  No offers of a break.  I requested one.Dentist jabbed my lip a couple times with sharp instrument, but no recognition or apology.I know their names now from listening to them.  Julie hums the entire time, which is annoying. I know your office discussed the issue of Dec 31, because each of you were concerned about my rings.  Thank you.  The receptionist facing out front was obviously prepared to deal with me so that the other employee and I didn't have to react.  I gave her a debit card (I learned last night that a debit card has "debit" printed on it.  I didn't know this previously.).  She said it was declined.  I paid with another card.  My husband later assured me the card is fine, that I had to use a PIN with it.  She didn't ask me for a pin, so was that the issue?  I don't know. When I mentioned to Dr. Risk and Julie that I was surprised that no one called me to apologize for how the employee had treated me, Julie said, "I apologized that day."  I said I didn't remember it.  It did vaguely come back to me later, but it would have been appropriate to really apologize in that moment today.  Dr. Risk sat there and said nothing.  It was very upsetting to me today to have to sit there while necessary work was being done, knowing that your office would not apologize to me in any other way besides Julie's attempt on Dec. 31 that was more an apology that I was upset.

I originally was getting bills from them, stating there was an amount owed through text for what…read morewas described as services on particular dates. When I called they said it was a service that I could get or opt out. I stopped the texts. Now they are sending emails. There's no explanation for what it is and it is using everybody in my account as having gone there and accrued this bill. I called again and they said that there's nothing that they could do about it that it's coming from their corporate and I could ignore it again. It's very disheartening to get a bill from somebody when they know that I don't owe them and I believe it's a fraudulent practice because many people wouldn't know to look at the patient portal. They would just pay it.

NEVER AGAIN hey yes first off I would like to address I was at a dentist office which is a medical…read morefacility. As I walk in The front door a dog was in the building walking around in each room and in the waiting area and I'm allergic to dogs. Also I want to address I paid in full on the receipt $3,400 dollars for a crown, root canal with ice sedation that is what was on my receipt. Then as I walk in the receptionist tells me that I can no longer get my crown I paid for unless another $790 dollars was paid that same day. He said that he thought I had a dentist plan with them and he gave me 20% off. Which is a total lie because when I got my root canal and temporary crown put on I was there with my family he hands me the dental plan paperwork and mind you I'm still on clonidine 2 pills and IV sedation he gave me I needed a driver which I had and said make sure Sabrina signs up for our dentist plan so he knew I didn't have one and then wants to charge me extra and refuse to put my crown on I will make sure I tell friends and family I ended up paying the $790.00 on my CareCredit card and I will NEVER return there EVER again.

I will NEVER recommend this practice to anyone...the receptionist was terrible, very scattered, and…read morerude. The female dentist on duty seemed very confused (however, was at least friendlier then the receptionist). The dental assistant was the only one who was both pleasant and knowledgeable of what her job function was. I came in for the soul reason to fix a tooth that a filling had fallen out of yet still...and ended up leaving with a hole in my mouth. This whole experience with the exception of the dental assistant was unprofessional and horrible. Plus I want to add that I had tried to post this exact comment of their Facebook page and through their Facebook messenger...to only find out that they deleted my post and ignored my message,,,Low ethical business keeping...but then again I would not be surprised if the rude receptionist is the one who deleted my post...

I've been a patient of Pax since arriving in St. Mary's in 2007 (before they were called Pax…read moreDental). It's a great practice with a state of the art office. They treat my entire family including our daughters. Dr. Mullinix is wonderful as are the hygienists, assistants, and staff. Growing up, I hated going to my dentist, because he was just mean. So as a young adult I avoided the dentist at all cost. And it eventually caught up with me. So it was important to me to find a dentist that my daughters would love and with whom they'd feel comfortable. We've found that at Pax. I recommend them to anyone looking for quality dental care.

Beware this place is money hungry. They will lie to you about needing dental work you need to get a…read moresecond opinion. Trust me

The staff are extremely rude and unprofessional. I wish I could give this business half a star…read more The X-ray technician was really rude and didn't greet me at all. She asked me to do everything as told while glaring at me with evil eyes. She really didn't need to tell me anything because she was saying everything with her devil eyes. When the dentist came in I felt so different. He was very nice. But because of the staff I am not spending $1 in this office. I won't give my money away to people that are really rude!

Not sure why we have to make appointments when they have you sit in their waiting room for several…read moreminutes. My daughter's appointment is at 8:30 am and it's 8:46 am and we were just informed that the dentist is 10 minutes away due to coming from Prince George's County and in traffic. This is unacceptable and we will not be returning to this office. So disrespectful of your customer's time. I think as customers we should receive a discount for having to wait! As I tell my staff, you know you leave in the DC Metro area and traffic is not an allowable excuse so why is it for Dr. Gardner. Due to his lateness I am now going to be late for an appointment in Baltimore.

Has been my dentist since I was old enough to go to the dentist and for this reason, I've never…read moreunderstood people who don't like going to the dentist! Dr. Morrow is the kindest person you will ever meet and an excellent dentist as well. Everyone in the office is great. Highly recommend!!!

I am new in the area and Dr Morrow came highly recommend as I was having an issue with a tooth. I…read morehad the best experience! Dr. Morrow is kind and very knowledgeable. He explains each step and it is obvious he cares about the comfort of his patients. His work is the best I have had! Very detailed and perfect. I didn't even feel the numbing shot!! His staff is very friendly and helpful. I learned some new dental care techniques. Probably the best cleaning I have had. They even contacted my other dentist to get my records so they had a baseline instead of just diving in and making recommendations without past knowledge. I highly recommend Dr. Morrow and his team. Top notch!

My son loves Dr. Koterwas! His office has such an amazing atmosphere. Very affordable. We moved…read morehere from the Eastern Shore in December and this practice came highly recommended. They accommodate my tight schedule and always are on time for appointments.

AVOID ! Was given a…read morewritten quote for the remainder of my child's treatment for $4,290 and told that our medical insurance did not cover any part of that cost. Went and got a second estimate elsewhere - and that quote was $2,400, less the medical insurance portion that WAS valid, leaving us with a bill for just $720 But even more concerning was that the new orthodontist pointed out orthodontic issues that needed attention that were never in the treatment plan for my child at Koterwas. Needless to say, we went with option for much better care, for much less money, and with much nicer people.