Love this location! I've been shopping LV since 1995 and as time goes on, the experience gets different! I most certainly will never come to LV on a Holiday but I will use their personal shopper experience. Ji Hye helped me on Valentines Day 2026. I came in with my honey and he said I could have whatever I wanted and the rest is history. Ji Hye was able to find me a few bags and perfume I wanted. She served me champagne and my visit was perfect even with the chaos that a Holiday brings. We exchanged numbers and when I saw another bag I wanted, she was able to help via text. Love this brand, it's my go-to before all other names! LV never goes on sale, keeps its value and resells well! Overall, yes to the bag! Yes to the man who spoils you! Girls, we deserve it! I love a provider. read more

Louis Vuitton McLean Tysons Galleria - Thanks Ji Hye! Best personal shopping experience! - Leather Goods Near Me - Mclean, Virginia

Came here for to buy something but did not know what I was coming in for. I found a cute bracelet that I decided to purchase. Along with a scarf. The staff was all nice and helpful read more

Louis Vuitton McLean Tysons Galleria - What i purchased - Leather Goods Near Me - Mclean, Virginia

See all

I was warmly greeted and quickly assigned a sales associate. The associate was extremely helpful and obliging. Unfortunately they did not have the shoes we wanted in stock, but she provided a similar pair for us to try on for size. Tyler, another associate, was extremely kind and offered us refreshments. We were pressed for time and were unable to make a decision, but will definitely return. The store is extremely well laid out and has better stock than most Louis Vuitton stores. We appreciate premium goods and services. This Louis Vuitton location and the staff embody the essence of the brand. read more

Louis Vuitton McLean Tysons Galleria - Leather Goods Near Me - Mclean, Virginia

This is a pretty crappy Louis Vuitton store unfortunately. I would say their service is extremely poor. The lines are always long and it takes forever to get assisted. I would rather have them take my information to come back via appointments rather than stand inside or outside the store all day. Their selection is pretty nice and it's rare when they sell out of items. Of course their products are expensive but that's to be expected. read more

Louis Vuitton McLean Tysons Galleria - Leather Goods Near Me - Mclean, Virginia

had a really uncomfortable experience at Louis Vuitton recently. I went in with a friend because we were genuinely interested in looking at purses, but the entire time we were in the store, security kept watching us very closely. It didn't feel like normal attentiveness--it felt like we were being singled out and monitored the whole time. At one point, it even felt like security may have been taking photos of us, which made the situation even more unsettling. Whether that was actually happening or not, that's honestly how it came across--and no customer should ever feel that way while simply browsing. Instead of feeling welcomed in a luxury shopping environment, we felt judged, uncomfortable, and honestly a bit disrespected. It completely ruined the experience. For a brand that prides itself on high-end customer service, this was extremely disappointing. It made us not even want to consider purchasing anything. Definitely not the kind of experience you expect when walking into a store like this. read more

Definitely one of the nicer Louis Vuitton stores I've been to. Good sales reps etc. Had a good selection when I was in store as well surprisingly. Value is designer so ofc more expensive. read more

Louis Vuitton McLean Tysons Galleria - Leather Goods Near Me - Mclean, Virginia

Came in last minute to get a pocket organizer and get it stamped. Nasi and Nichole helped set me up even though there is usually a 48-72 hour wait period. Even at the wee hours of closing, they were able to pull it off. One minder is that you have to be patient due to the low staff. read more

This LV is amazing! Walked right in and was immediately greeted by smiles and bubbly personality client advisors. The store is well lit and organized well. The client advisors stopped over after I picked up a shoe and offered to check my size for availability. Once I tried on the shoe it was beautiful but I wanted a shoe that had a better foot bedding for comfort. It's a luxury brand, so prices are decent. She advised on a few more items and unfortunately, several two of the items I already have. Thanks LV for great customer service and welcoming customers in without the club velvet rope/Fort Knox line! read more

I've made purchases at several Louis Vuitton stores, including this one. I am writing this review as service seems to have gone significantly downhill. Both this weekend and last, I went into the store to browse and was not greeted either time - not even a hello. The store was not particularly crowded. For a luxury brand, I'd expect shoppers to at least be acknowledged. This was a total contrast to my recent experience at another Louis Vuitton overseas. I think I'm done with this location. read more

I won't say this is the best LV store but it's not the worst either. I've been buying LV since I was in middle school, so it's been a long haul. I reached a certain status within the last two decades, which meant private show room and birthday gifts/parties in their back room. That was when I was in NJ. Fast forward a few years and I move near galleria - a few minutes and I'm there, and I wasn't able to maintain that status and lost interest in the brand. The store itself looks fine but it's always quite hectic and getting attention here seems to be a bit difficult. Well, covid certainly didn't make shopping here seamless but I was fine with it. I didn't go for a long time since I didn't want to line up. Now that everything seems somewhat back to normal, I decided to go back. I don't wear LV bags anymore but still buy their SLGs and shoes. Most SAs have been so nice but there seems to be really high turnover here- more then any other LV store I've visited. It's unfortunate bc I do cherish relationships with sales associates at boutique stores. read more

See all

I took my Melie shoulder bag here for a minor repair -- the inner pocket stitching was coming loose. This is not what I anticipated would happen to a four-year old luxury bag that was supposed to be handcrafted. The sales associate was aloof and condescending, stating "Oh this is one of our discontinued brands" (wtf?). They lost my bag! It took five months and countless follow up calls, visits to the store before they finally located it and returned it to me, without the repairs done. read more

Love LV and this location is pretty solid. The associates are very attentive and I always enjoy my shopping experiences here. read more

Louis Vuitton McLean Tysons Galleria - Leather Goods Near Me - Mclean, Virginia

I used to like this location, the client advisors used to be helpful as I've shopped here multiple times. I went in today (01/03/2025) and now they have a 2 hour wait just to get inside. I came hoping to order from the Murakami collection. Once I got inside, I had to wait another 20 minutes to get a client advisor. The walk around in-store is basically pointless if you don't have an "appointment" because no one is willing to help. I asked a manager if she could check something for me and she answered me with "wait for a client advisor they will help you." Okay? When I finally get assigned someone, it's this gay guy who had a disgusting attitude that was talking to me with an undertone like I couldn't afford anything in the store. When I asked him questions about the product I was hoping to order, he wouldn't even bother to check their iPod to see if they could order, instead he would just say that they didn't have it. Not helpful at all. This experience really turned me off from shopping in this location. I'll just shop online now so I don't have to deal with disgusting attitudes from store staff. read more

Louis Vuitton McLean Tysons Galleria - Leather Goods Near Me - Mclean, Virginia

See all

Everyone in the location today was aloof, arrogant, and faux everything. It should not be a chore to greet a customer, inquire about the purpose of their visit, welcome them and then service the guest. I had to inquire about service, request assistance, then waited about 24 minutes for someone to acknowledge me. The person then asked how might they assist me. I explained I was on a list looking for service. He then walks away then comes back. Meanwhile there were plenty of associates walking around the store avoiding eye contact or basic assistance. This NEVER happened at the Chevy Chase Maryland. I was always greeted with a smile and attention. Once I received subpar service the person went to the register and neglected to ask if I'd follow him. At this point I was ready to walk away empty handed. I completed the transaction and then waited an additional 15 minutes for the product to get made. LV has always been about presentation. Let's just say, the presentation was not standard nor handled with care. I asked about another fragrance and he said they were out of stock. I asked if he could check and confirm and it was in stock. I was not about to spend any additional money with this clerk that clearly didn't enjoy his day. Overall, I would not recommend this location for anything. read more

To Whom It May Concern; My husband gifted me a scarf, but I rarely wear a scarf. So, on 01/20/2025, I decided to go to the Louis Vuitton Tyson Galleria store and try to exchange it for another item (a handbag). "Of course, I would pay the difference!". When I got to the store, I waited about 15 minutes, and then they referred me to a client advisor. She was so sweet and patient. I proceeded to show her the scarf; very carefully, she checked the receipt and inspected the scarf. She asked me "what I would like to change it for, and I responded I would like the (ALMA BB). She looked for the purse and showed it to me. It was spectacular; I fell in love. After a while, we went to the register to proceed with the exchange of the items; after waiting a time, the client advisor told me that she needed the approval of her manager to do the exchange on the computer. Then, the manager, Rose, came over and started double-checking the scarf, like a diamond space by space and thread by thread; after she had taken 2 or 3 minutes to inspect the scarf, the manager left without saying a single word. We waited a few minutes, and the Manager texted the client Advisor on her cell phone, saying she couldn't do the exchange for me. I proceeded to ask why not. The client Advisor responded, "I don't know; the manager didn't give me any reason, even though she was surprised. (Are you serious? She took 3 minutes to inspect the scarf in front of me, and she couldn't even take 5 seconds to tell me that she wouldn't accept the exchange and not even give me the reasons?) "very professional". So, I told the client advisor to call the manager and have her come over to explain why she couldn't do the exchange. I waited another 5 minutes. The manager came over to our register with a forced smile and said: "Unfortunately, I can't proceed with the exchange because the scarf is USED," I was in shock, and I responded that I had never used the scarf and had just opened it five days ago. Then she said: "It is obvious that someone used the scarf," I stressed again that I or anyone else had NOT used it, and I proceeded to ask her how she knew someone had used the scarf without proof. Then she tried to retract and change the words " Used" and say the scarf was in bad condition. Then I said: show me where or in what part of the scarf is used and in bad condition. She said: "it had some lint and wrinkles in it," but those lint particles were part of the scarf's material, and the wrinkles she was referring to were from the lines that are affected when they fold the scarf. She never gave me actual proof or reason. By then, we had already exchanged many words, and many customers were looking at us because of our conversation. One more time, with a loud voice, she said that she would NOT do any exchanges because the scarf was in BAD CONDITION. All the customers started looking at me as affirming that the Manager was right and I was not. After that, she just walked away. Really, at that moment, I felt devastated, disappointed, and very frustrated because she made false testimony against me, "saying" "I was trying to return a used and in bad condition scarf" in front of all the Customers who were there at that moment, making me feel like a liar and fraudulent person. I didn't want my refund; I just wanted to exchange the scarf for a costly purse. I don't understand, I thought. On the other hand, the client advisor was surprised and only apologized to me. Finally, I grabbed my belongings and left disappointed that day. I was sorrowful because no one had ever treated me that way and raised false testimonies about me in front of many people. Now my questions are: Why did the client advisor not see the scarf used and in bad condition? Why would she waste her time helping me make an exchange, knowing that her manager would not accept the scarf used and that it was in bad condition? The next day, I decided to get a second opinion because I knew what had happened to me at Louis Vuitton Galleria wasn't right. So, I decided to go to the Louis Vuitton Store in Washington, D.C., to ensure the scarf was as the manager said and not as I saw it. When I arrived at the Louis Vuitton store in Washington, D.C., Paulina, the client advisor, had the pleasure of helping me with the whole process and the exchange of items. She was sweet and patient, and I was surprised by how professionally she handled things. The store accepted the exchange without any problem and did not double-inspect the scarf, apart from offering me water while I made the exchange. They are a very kind team. When I arrived home, I asked my husband if the scarf was used and in bad condition and why the Louis Vuitton Store in Washington, D.C., accepted the exchange. Well, then I realized that what I went through at the Louis Vuitton Tyson Galleria store was Incorrect. Now, don't you think that this was discrimination? last part of the review in the picture read more

See all

I purchased the bag a few days ago after waiting 1hour and 20 min. After I came home, I realized that they gave me someone else receipt with her personal information such as her name,home address and telephone number etc. Probably someone else has my receipt and our privacy is completely messed up. I talked to the customer service twice, but so far I haven't heard from them. I am very disappointed at this kind of service. read more

today I had the oddest and the most humiliating experience at the Tyson Galería store. I came to exchange a belt for a smaller size after I literally tried it for 15 min. At home. They refused to return it claiming signs of wear. An awful & disrespectful team for for such a good brand read more

Great service !! Long wait ... favorite store. Extremely helpful and patient.. I usually visit this store

Nice store, horrible customer service. Won't stand behind their products. Purchased a toiletry bag for husband. Zipper didn't work smoothly. Never used bag - expected to swap for same bag but with a functioning zipper. Would not do it due to being outside of their 30 day return. We weren't looking to return - just for them to stand behind / warranty what we purchased but never used. Such poor service. I don't think they care as they have so much business and people waiting in lines all the time. I know that I will shop elsewhere in the future. read more

The most terrible experience. Very rude customer service agents. Even worse are the so called managers. If you think of exchange of what you buy there, never ever go to this store. It is nit gonna happen. You get out of the store and come back without touching your bag that you just bought, they are going to say 'no". That store does not represent the company. First, they judge you by looking at you when you go in there. If you are minority or not well dressed, they don't even come to you and but see you from a distance as if you got there to steal, and that you are thief. I never experienced such rude customer agents and managers like this place in my life. I wish I review negative not even 1 but it is not in the choice. If you want to buy something for someone from that store, then rest assured that the person you bought the gift for will never be able to exchange, let lone return. I am not sure how this kind of store remain open. Go to another LV store if you wanna get one of their brands. read more

Went to the Louis Vuitton located in the Galleria mall. One thing you should know is that there is always a line to get in. Expect to wait at least 30 minutes during peak hours. I would suggest going early during the week if you want to avoid a long line. The store is very clean and the staff is polite. I was in looking for a present and the staff was very helpful with recommendations. Once I was ready to check out they packaged the gift with the classic Louis Vuitton packaging. Overall it was a great experience. The line to get in can be a bit annoying but good things are worth the wait. read more

See all

Service is abysmal. Felt like I was Walmart ...chaotic, no organized assistance and SA's seemed tense and tired. I'm not sure what has happened with this location, this isn't luxury retail shopping. read more

Louis Vuitton McLean Tysons Galleria - Leather Goods Near Me - Mclean, Virginia

I decided to get my BFF a Louis bag for Christmas and I wanted to beat the Holiday shopping crowds so I ventured into the Louis Vuitton store inside of Bloomingdales. As many comments stated they form a line outside of the store, and also as many comments stated, the associate "checking customers in" doesn't do the best job because as I was at the front of the line another associate greeted me and asked for my name and was surprised when I wasn't on the list (she added me to the list and took care of me which I appreciated). I had no idea the other associate was supposed to greet every customer who entered the line, but the more I think about it, he probably only greeted what I would say was a particular demographic. Once inside the associate asked what I was shopping for and was able to show me the bags and a few additional options based upon what I mentioned I was looking for. She was extremely knowledgeable and made sure I left happy which I appreciated as well. Mission accomplished, however, I probably won't venture back to this location when I'm in the mood to spend $$$$$$$ because this wasn't a luxury experience. read more

Louis Vuitton McLean Tysons Galleria - Leather Goods Near Me - Mclean, Virginia

As someone that does not wear a purse, I admit to not knowing much. However, when 2 out of 3 people makes you feel like an idiot, it's a turn off. I would say go to NYC or Paris as I attended an event in NYC where the LV staff (some from France) before the pandemic were wonderful and the service in Paris so memorable. I can imagine that hiring good staff a challenge post pandemic but treating customers poorly is no excuse. Just keep in mind that often times it's the idiots buying the LV bags LOL! read more

Louis Vuitton sold me a defective bag. I tried to return it within the 30 day window and they refused to take it back. There was stitching undone on the side of the bag. The store manager David, who completely acted very disrespectful took the bag in the back and "repaired" it. No returns! REPAIRED! Why should I pay 2500.00 for a bag that needs repaired? Then "David" looked my profile up to see my buying history!! I guess if I was a 50k purchase customer he would have been nicer?? LV needs to shut this store down. It's a disgrace! Embarrassment to LV! I wanted to return the bag. I will NEVER BUY A LOUIS VUITTON BAG AGAIN FOR THE REST OF MY LIFE because of such a horrible experience. Don't ever go to the Tysons Louis Vuitton store. David was completely ignorant!!!! His finger nails were disgusting too read more

Louis Vuitton McLean Tysons Galleria - Leather Goods Near Me - Mclean, Virginia

Surprised to see a line outside of the store. I guess the store was limiting customers inside. Once I got into the store I walked around a bit and then a personal shopper approached me. I told him I was looking at a couple things. He proceeded to show me various pieces. He was nice, not pushy. I was also able to show him some pieces on the website that I was interested in and he found them in the store. I bought a small bag and a wallet. They were wrapped nicely. read more

I had to visit this location for the bag I wanted after attempting to buy it online went awry- the sale was cancelled for no apparent reason and the phone rep was unhelpful. Their "solution" visit your nearest boutique. Getting to this particular location, I was not surprised to see a line (I had done some Yelp research) but having visited other LV stores I was hoping for a better in store experience. Sadly that wasn't the case. The staffer managing the line was friendly. She asked if we knew what we were looking for so they could prep it before we entered the store, however, she totally failed to inform us that we could've put our name down went and did some shopping and came back at a designated time to circumvent the wait. Once inside it was pretty small and the staff seemed bland and uninterested. Polar opposite to what I've experienced at other locations. Many counters were filled with people looking at purchases and the entire staff stood arms folded like they get a bonus for not smiling or engaging. The gentleman helping us was informative. He had the bag I requested out as well as some variations in color, and size, but he had to be promoted to chat! He barely made eye contact, and assumed the arm folded blank faced position until I asked a question or otherwise made him move. Once we had him go wrap the bag up and he knew he had a sale, he seemed to come to life. He was all smiles showing us around the rest of the store and full of good recommendations for additional potential purchases. He even gave us free samples of their most popular fragrances to take home. All in all I got what I came to get and feel like I dealt with a knowledgeable staff member but I wish the vibe of the store was more lively/inviting, and that the reps had the same energy throughout the experience. read more

Louis Vuitton McLean Tysons Galleria - Leather Goods Near Me - Mclean, Virginia

See all

Came in here with a friend during a shopping spree and we ended up leaving after being ignored even when we asked for assistance. Then we saw people who came after us being assisted. Definitely agree with the negative reviews on here. Very chaotic. There is no system or queue in place. Customers waiting around with no one greeting them or helping them. They should have a sign-in sheet at least. This isn't any better than when they had a line system in place. And being a walk-in shouldn't be a reason for poor service. Honestly, probably one of the worst shopping experience I've had. read more

I've been buying LV for years and have always loved the quality of the products (obviously since I've purchased so many). I haven't been to this store before, and needed to exchange a bag that my husband bought for Christmas. Similar to when he was there, it was pretty clear that loss prevention is their priority over customer service. I was asked to wait for a salesperson, which was obviously fine, so I walked around to look at the selection. Almost immediately, as I was looking at a bag, a salesperson told me I needed to wait for someone to take it down for me and I wasn't allowed to touch it. It was secured via a cord and I can assure you my personal appearance is the furthest thing from shady, LOL. When someone was finally assigned to help me, he didn't bother to look at what I was returning and showed me options that were almost identical to the one I didn't want. I was ready to return it and not make the exchange, when I decided I didn't want to have to come back again and just impulsively picked one that was similar to one I already have. He couldn't find my info in the system so he gave me an old, cracked phone and told me I needed to enter my information into it. I couldn't get out of there fast enough and will never go back - the website and Bloomingdales will have to do. read more

Bought an LV monogram belt here. The people are nice enough but the experience is just weird... lots of showboating and presentation and gift wrapping and all kinds of red tape to purchase an item. Honestly would be happier if they just threw the belt in a bag and let me walk out instead of the whole production. read more

Louis Vuitton McLean Tysons Galleria - Leather Goods Near Me - Mclean, Virginia

I went in on Mother's Day to buy myself a gift. I waited in the line without complaint for probably about 45 minutes, mind you I'm 7.5 months pregnant. Once I got in the energy in the store was low. I heard one of the sales associate, Kyle, (some slim white guy, maybe late 20's or early thirties, who was standing their spraying hisself with the colognes)offer another customer who had been waiting in line in front of me, some water. The customer declined , but I asked him if I could have some water and he snootily said "No, you'll have to wait and ask your sales associate. I can't." Me and the other customer who he was working with looked at each other in shock and he said "it's ok, you can get her some water", while the sales associate shook his head no and said "i can't." Lol Wow. The customer service in this location is trash. I'd rather fly to Dubai again and do my shopping there over giving out my money to this location. At least the Dubai location offers all customers beverages even while they browse and wait for a sales associate to become available. read more

Excellent service. Quality products. This last visit, I stopped in during the holidays, so they were definitely busy. Put my name on the list, and I was served much quicker than I expected to be. I can't remember the salesperson's name who helped me, but he was a short guy. Appeared to be Filipino. Mario, I think. He was excellent. Knew the products well, asked me the right questions to figure out what I might like, and knew also what new products would be coming out and when in the coming weeks. You will pay handsomely for the LV experience, but oh is it worth being pampered! read more

Since 1854, Louis Vuitton has been providing high-end leather goods to the carriage trade. Anyone who has tried to contact a store and/or their customer service number (now the same thing since you can no longer contact ANY store directly) is in for a rude awakening. Recognizing that the labor market IS tight, they must be recruiting their customer service reps from the day laborer pool because they are practically unintelligible, untrained and woefully incapable of handling even basic problems with already purchased merchandise. Today, needing instructions on how to re-attach the strap on a carry-on luggage bag, I called the store and was transferred immediately to a centralized customer care department, even though I pressed Prompt 3 "to speak to a store associate). I held for an hour and ten minutes to get a rep and, when I explained the problem to her, she said, "I'm sorry but there is nothing I can do to help you." I asked to be transferred to her supervisor and, after waiting another 2 hours and 53 minutes, was told the supervisor was ready to take my call and she would transfer me now -- then, immediately disconnected the call during the transfer. An hour and ten minutes later, I received a call back from the supervisor -- which I missed because I was on another call. His vm gave me a different number to call back and said to ask for him by name and he would take my call. I called back, waited for 36 minutes and the rep who answered the phone said she didn't know who that supervisor was. "You know," she said in a really snotty voice, "we're a big company." "Oh?" I thought to myself, "I just thought you were a couple of guys making luggage in your garage." I then asked to speak to the supervisor on duty since she said she couldn't find the one who had previously called me. The rep kept coming back and saying that I was he was on a call with another customer but that I was next in line. After holding for another hour and 33 more minutes she said, "we finally found the manager who had called you back before. He said he can call you back in about an hour." If you're adding up all the time I'd spent on hold, you will see that I had spent most of the today, trying to speak to anyone in Louis Vuitton's customer service who knew anything about anything. I was not successful. It is puzzling to me how a company who has built its brand providing white-glove service to the top 1% of the world (of which I, unfortunately, am not) would have worse customer service than the local license bureau (which typically ranks dead last). Suffice it to say, I will never buy another LVMH product for myself and/or anyone else again ever in my life. Life is too short -- and they just wasted a bunch of it today. read more

Came here for a specific purse. I think my first mistake was coming on a weekend. My, there was a lot of people in such a small place. My husband and I were pushed and elbowed by other customers, which really doesn't make the experience to be luxury. Customer service was also pretty abysmal. The greeter had no trace of a smile. And our sales rep was just not helpful. The bag I wanted to look at was not in stock. His offer was that I just buy it! Um, if I had wanted to do that, I could have just ordered it online and save myself the unpleasant experience here! Save yourself the madness and head to the LV in Tysons Corner. read more

My parents and I live about 3 hours away from this location, which is the closest LV store to us. My parents were up there for the weekend and decided to stop by the LV store to get me a multi pochette bag for my birthday, since they knew I've been wanting it for about a year now. My mom was able to ask a SA if they had the olive color in stock and they said they had 1 left. She asked if they were able to put it on hold, since she had to wait in line to purchase it. They said "no." She waited in line for over TWO HOURS, and by the time she got into the store, they told her they sold it to someone before her. My mom was LIVID. Since when did they stop putting items on hold? They usually let you hold items for up to 2 days, unless the store policy changed recently, or maybe they're just too lazy to do it.... If the item was already sold and my mom made contact with an SA before waiting in line, they should've remembered her and told her it was sold already, so she wouldn't have wasted her afternoon. Luckily my mom contacted the LV store in Neiman Marcus and they have a few in stock, so she will be taking her business there instead. This location needs to work on their customer service, as this seems like a recurring issue based on other reviews. read more

We had to wait about 25 minutes to enter the store, but we were greeted warmly by Tina who assisted my daughter with her purchase. Tina even gave her a birthday sample gift, she was a pleasure to work with. read more

Louis Vuitton McLean Tysons Galleria - Leather Goods Near Me - Mclean, Virginia

See all

Today 10/29 8pm -8:45pm all the sales associates were super helpful. I had no intention on buying a purse today, actually went to buy a cheesecake slice ‍ Since they showed my options and versions on bags I was considering for xmas in store and online made the time shopping for a bag enjoyable. Didn't feel pressured and definitely didn't feel judged since sometimes the galleria gets a bad reputation for this. I mean I looked like a hot mess and they were helpful. This is a time I wish I was a secret shopper because the customer service was beyond expectations at this location read more

Louis Vuitton McLean Tysons Galleria - Leather Goods Near Me - Mclean, Virginia

Very unfortunate that after waiting for 30 minutes for an associate he barely acknowledge us as he rudely dropped the wallet I had been searching for on the counter. I have been a loyal customer for over a decade but this is the last time I shop at Louis Vuitton. We told the associate checking us in who was apologetic but there's no excuse to treat clients this way. read more

I usually don't write reviews but Heather at this location was the best SA I've had. Definitely a 10/10. read more

Louis Vuitton McLean Tysons Galleria - Leather Goods Near Me - Mclean, Virginia

I was in today to purchase a passport cover as well as a cardholder. I was not greeted at any point and attempted to get the attention of an associate. Within a span of 45 minutes, I was neither acknowledged or helped in any way. One associate went so far as to look past me to greet customers entering the store and the gentleman that I assume was SM passed by me 4X and behaved no better than the rest of the staff. I'm from ATL so having a bad experience isn't unusual, but this is in the record books for me. If LV doesn't mystery shop, they should. This is beyond egregious. I'll continue to purchase at LV City Center where I've had better experiences. As for today, I quietly exited the store and purchased a passport cover from another retailer and a cardholder from Gucci. read more