This is my go-to spot for all Alterations…read more The staff here is very friendly and very helpful in terms of getting you the perfect fit. I bring all my blazers here and they are returned fitting perfectly. I've also had them hem my pants and sew on buttons and they always find a way to make things look great. A++ work for sure!

Ruined an expensive dress (none of the black marks were there when I dropped it off) and refused to…read moretake any accountability, attempt to fix it, or help make it right. They clearly does not care about doing right by their customers at all and should be avoided at all costs.

I reached out to Orleans Cleaners for a price quote on hem alterations for a dress. They provided…read moreme with a price range and some important caveats to consider. I appreciate your assistance.

I supplied Velcro and draw string for board short repair with specific instructions to reduce…read morelength of the string. They gave me a ticket for under $10 and couldn't do sooner then 1 week. When I came to pick up it wasn't available till the next day. Came back and they charged over $50.

Never able to get Loopie app to actually work. Seems like a great service if I could have tried it.read more

Great service and reasonable price!…read more Just tried Loopie and was very pleased with how seamless the whole experience was. Ordering was easy and transparent. The pick-up & drop off was on time and I got notified via text message when they were nearby. Laundry came neatly folded and organized by category so putting it away was a breeze. Thankfully there is no strong detergent after-smell either. Highly recommend!

I was moving and wanted to get a few things cleaned before I packed them. In all of the chaos, I…read moreforgot to pick them up. She called me in California to let me know that they were still there. I really appreciated that and they did a fantastic job, most importantly.

This place advertises that they do drop off laundry and they do not. They also say they open at…read more7:30 and they don't open until 9am

I am now a regular at Kathy's cleaners. The service is fast and the prices are reasonable,…read moreespecially for shirts and pants. Jackets are a bit expensive, especially the thick woolen ones. The lady at the counter is nice but I sometimes find it hard to understand her, especially when she cracks jokes. Otherwise, this is a decent place for getting your regular clothes dry cleaned as the prices are very reasonable.

I've been to this dry cleaner before and never had any issues, which makes this experience even…read moremore disappointing. I walked in at 2:35 p.m. needing three pairs of pants hemmed, and instead of simply telling me they were closing soon or even requesting I return another day, the owner looked annoyed and told me to "hurry up" because the shop closes at 3:00 p.m. I understand businesses have closing hours, but speaking to customers as if they're an inconvenience is completely unacceptable. There was no reason to be rude or dismissive, especially to someone who has been a customer before. Professionalism and basic courtesy go a long way, and unfortunately that was completely lacking here. I will not be returning.

Grand Valet Cleaners is located in the 200 W Grand Ave building on the first level past the…read moresecurity reception desk. The "store" is an impossibly small outpost the size of a walk-in closet staffed by an odd Chinese man who has a tendency to mumble quite a bit. There are no signs. No fliers. They do not accept credit cards. Why would anyone bring their clothes to this cleaners, you ask....? Convenience, assuming you live within a few blocks of this address. This location is a satellite office but can still accommodate next day service. They do on-site alterations. This is the real convenience though--monthly billing. You can drop off your items and Grand Valet will leave your completed order locked up behind the security desk for pickup at your leisure 24x7. Cut a check at or around the end of the month for whatever you owe. No invoices sent out. No late fees if you forget to drop by. Strange but convenient. Frankly, I am surprised the store trusts people to come back and pay at the end of the month. They do not take any credit cards or deposit for extending 30 day terms--a rarity in a large urban environment. The actual cleaning service is very good. I tested them by not mentioning a few strategically-placed wine stains (oh okay...they were accidents) to see if they found and corrected them. In each test case they located the offending anomaly, corrected it, and informed me of what they had done. Recommended if you live within a few blocks of Grand Ave & Wells. Rating: 3/5 (Very good)

Grand Valet Cleaners is great! The owner is super happy and willing to go out of her way to get the…read morejob done. My clothing has always come back impeccably clean. She is an expert at alterations and repairs. Cash or check only. The entrance can be a little hard to find. It's the Grand Street side door of the building. Press the button and wait a moment to be buzzed in. Follow the hallway all the way to the end and you'll find your new favorite cleaners! I am now and will continue to be a loyal customer!

Great job! Wonderful people! Terrific delivery options! I love how clean & fresh my things are &…read moreprices are reasonable.

No longer at location. Walked from my hotel only to find out the place doesn't exist. I went into a…read morenearby store and asked if it was around here and they said that it's no longer at this location and the owner of the laundromat needs to update their info.

Do NOT go here for your formal wear. They have now ruined two tuxedos by hot pressing the satin…read morelapels, even though I specifically said not to do it the second time, as I know their presses run too hot and will leave marks in the satin. They previously ruined a suit too --it looks like hot pressed the lapel when it was wet. I use this place for basic mens button down shirts and pants, as it's a convenient location. I don't trust them with more. The buttons often get cracked as they don't provide much care to the pressing. But it's hard to find a dry cleaner who doesn't do that in Chicago. Most places (like this) send the stuff off-site and don't control this. I also go elsewhere for tailoring.

DO NOT GO HERE!! Peter and his family are lovely people and I do really enjoy talking with them,…read morebut I will never go back here. To begin, the first time I went I had lost the ticket they gave me which someone else picked up, and ended up stealing my clothes. They came in and paid for my dry cleaning and I lost $2,000 worth of clothes. After offering very little to make it up to me, Peter (store owner) offered to dry clean my sweater for free, and when I went to go pick it up, he informed me he lost my cashmere sweater. In all fairness, the first incident was more of a fluke, but the lack of willingness to make it right, along with losing the one thing I had asked for as a consolation results in me never going back.