Do not use Love's Air HVAC company They are not a 5 star rated company like they advertise. If only one person reads this and decides they don't want to do business with them then I helped someone and cost Love's Air tens of thousands of dollars. If everything goes right on the installation then maybe they are okay but that's every company. It's when things go wrong and how the company resolves those issues that determines if they deserve your business. The company was not forthcoming in dealing with the issues and only after me repeatedly calling would something get done. This made me to be the "bad" person for "bothering" them to get their "mistakes" fixed in a timely manner. There are 3 sides to a conflict, theirs, yours and the truth. I'm giving you the truth.... The Issues: 1. Sheetmetal screws found in the carpet 2. Vents not fully caulked until I pointed them out, this was supposed to be a 5 star company 3. Broke access panel to attic 4.Put equipment and materials on top of blown in insultation, thus flattening it 5. Unable to match paint for new access panel as they threw out the original 6.Cut piece out of ceiling and repair job substandard, can see the drywall tape and paint still no match 7.Made me to feel like the bad person for calling because I wanted them to fix their mistakes 8.Unacceptable customer service rep. One response I over heard and I quote " ...Bullshit, i ain't given this guy the satisfaction of getting work done today..". 9.Felling to get back to customer in a timely manner They did get the insulation issue resolved as for the paint job and ceiling patch repair , still waiting. The person doing the drywall repair knew it was a bad job, their response was someone would get back with me. Five days later and 1 phone call to the company but no response. The details: We agreed on a price, just over $18,000, and installation was scheduled. Most went right but little things started to raise my attention. First there were a number of sheet metal screws that must have fell in the carpet, even after notifying them, we still found one. Second the caulking of the vents for 2 of them was missed on one side. I notified the person and he corrected the problem. Not big issues but then things got worse. They left only half the trim up around the access panel, ie.. piece of sheetrock to access the attic. This was done just to make it easier to access the attic. Unfortunately, Later that night that piece came crashing down and breaking. They wanted to take that piece to make another and use it to match the paint. I was reluctant as once they took it, I had no easy way to match the paint. They guaranteed me it would not be a problem so I let them. My mistake. They came back with a new piece textured and ready for paint. They just needed to take the broken sheetrock and match the paint. They wrapped up the job and left. After not hearing back from them I called about the painting.. they had no idea what was going on! At this point I wondered what else they screwed up. Upon looking into the attic I noticed large areas of insulation that had been flattened, 300sq ft or more! This is where they put large sheet metal vents and panels. I immediately brought this to their attention and also discussed the problem of the paint, again. They made me out as the "bad" guy or at least made to feel like one. The company was not forthcoming in dealing with the issues and only after me repeatedly calling would something get done. In one instance their customer service rep made the statement over the phone, not knowing i could here her and l quote " ...Bullshit, i ain't given this guy the satisfaction of getting work done today..". It took 2 visits before they resolved the insulation issue but now, they made the paint issue worse. Since they threw away the original piece, they wanted to cut a piece out of the ceiling. Again, they made a convincing argument to me it would not be an issue. Mistake number 2 for me, I partly blame myself for letting them do this. They put a piece of drywall tape over the area and made a half serious attempt to fix it. Looks like crap. The person doing the work knew it was a bad job, their response was someone would get back with me. Two days later and 1 phone call to the company but no response. So now I get to post feedback. Do not use this company for HVAC installation. I repeat do not use Love's Air HVAC out of Salida for ac units, furnaces' or other work. It will be interesting to hear Love Airs response. Get Outlook for Android read more

Update- for the owner! 1. We understand our unit is 12-13 years old and we were given options last year but we were told if units working fine then we do not need to take immediate actions. 2. Prior to yesterday's visit, we just had a maintenance performed last week and all was good. No immediate recommendations was given. 3. If as your said this could happen, shouldn't your technician go over the possible issues with us before he start operating? He was here for less than 15 mins and broke the compressor. 4. I am in awe that after management showed up they told us it's just bad luck and they cannot take any responsibility. Then proceeded to give me a quote for 6-7k for a replacement compressor. 5. I had a working AC and your technician showed up, within 15 mins, messed up my AC and give me a quote for 6-7k? If you were me, what would you say? What is fair is fair, in this hot weather and I just had a surgery and I have no AC and now what do I do? 6. I will attach my service export a week ago from your company and all the research I have done! This is the 1st part of my review. We have used loves air to maintenance our AC unit for 3 years now. A week ago the tech Joel showed up and said everything was fine. We did have to add some freon a year old and was told we have a small leak & provided quotes. My husband decided to go forward with the leak & add more freon. Yesterday around 11:20 Joel showed up, as he was adding liquids, the compressor made a hizzing sounds & Joel attempted to cool it and it made banging noise & the whole thing stopped working l. My husband immediately came inside and told me" I think he messed up" and got very worried , he spent about another hour working and cooling and trying to get it to work and no luck. He came back and told us, the compressor went bad the same time he arrived it and quoted us over 6k for a replacement. I said no way, my AC was working before you showed up, it went bad because you broke it, probably because you poured it too fast. ( we chatgbt is right away as he was attempting to fix it) he said no, it's just bad luck. We proceeded to call office and a supervisor came out and told us the same thing, said just bad luck and they can't take any responsibility.I was in shock, I told them I do not have 6k to fix a part they broke and now I have no AC. I called office again asking for the owner and was told owner does not handle this and we will have a conference call Monday morning with office manager. I know this guy broke it and doesn't want to take responsibility. If owner see my review I hope you have the decency to contact me and make this right. read more

It's never too late to write a review. My review might be long. In case you guys don't want to read all the way to the end, just wanted to give everyone advice.. If you want to hire this company especially they have tons of great reviews well my advice is to keep your eyes on them. Never let them out of your sight and don't hesitate to ask questions. This Loves Air Company is a "SCAM"! Do not hire this company!!! I am writing to formally express our serious concerns and dissatisfaction with the service we received from Loves Air Company. The technician that came to our home sabotaged our AC unit. We are in shock by the behavior and actions of the technician which we believe were unethical, unkind, disingenuous, evil, and tricky, any awful name you can think of, you name it, it belongs to him! During the visit, the technician was working on our unit and cause our AC unit to completely stop working in 110 degree weather. Following the technician's visit, our AC began to exhibit new problems that weren't present before. After the visit, we sought a second opinion from a different HVAC professional. It was revealed that the unit had been tampered with in a manner that suggested an attempt to cause further damage, which would result in additional service calls and consequently higher charges. Having such great reviews of Loves Air that any customers would fall for, sadly it can turn around to be fraudulent and will take advantage of you if they can. Please be careful with this company. Do not allow them to fix or replace your AC or Heater, unless you want to be scammed out of your money. Love Air has great reviews and that was the reason why we chose this company at first, but after several visits including the yearly maintenance, we are done! Instead of spending $18,000 or more, like one of Loves Air reviews from a person named Tony and from other customers that had awful service from Loves Air, we decided to go to another company and we're so glad we did! Glad we saw and read these people's reviews of their awful experience from Loves Air. That helps a lot! To the business manager, after what we went thru, I am not interested in your response. Just please be good to your customers and be kind. Spread that to your technicians. We as a customers have good valid reason why we have to write reviews and please respect that. We don't want anyone/ or another innocent person especially elderly to go thru what we and other homeowners went through. read more

We highly recommend Loves! Our first experience with them was their Service Tech Manny, who came out to check out why our AC wasn't kicking on inside the house and of course the day he showed up it worked when he turned it on so it was going to be a tough one to diagnose. Since we had a 25 year old system we agreed with his recommendation to not touch anything (didn't want to be without since it happen to be working and was right as temps were getting hot), as there was little point to spend all the money to diagnose and repair if we were just planning on replacing soon. Because of that experience we did decide to get a couple quotes on how much it would be to replace out old system so we called Loves back (as well as another local company). The first company came out and didn't look at anything but our unit out side and didn't check anything else and said they get back to us with a quote but gave us a ballpark (which they ended up being 1k higher than that ballpark when we finally got the quote days later). Loves came by later that day, their rep Carl came in was very friendly and knowledgeable and he looked at every aspect of our system so we felt very comfortable that he knew what he was looking at and that he wouldn't steer us wrong. He quoted us out and got it to a great price, with the free water heater promo as well, which was something else on our list to replace since it was over 10 years old and we've been wanting a tankless. Loves ended up pretty much same price as other company which doesn't give us the free water heater or all the awesome guarantees, like if they found an issue it wouldn't raise the price since Carl checked it all out. Check out their website for that whole list as I'm already going on long enough! Next came install day, and their team (Justin, Austin, Mike, Danny and Joel) was very friendly and just as professional as every one had been so far from Loves and got it all done in one day, and didn't leave behind a mess at all (another one of their guarantees) and kept us updated on their progress as the day went on. They were so great that we've already recommend our family reach out to them for a quote for their house too! We will be having them come out for all our maintenance needs on our HVAC for sure. Thank you guys so much for helping us keep cool. read more

Where do I start? Juanita and Alan are amazing! Short version is I love, Love's! Long version: I have 5 year old system that decided it no longer wanted to cool. It is still under warranty so I reached out to the original installer. That guy pumped a little refrigerant into it and when that didn't work, ghosted me for days. I contacted another local company that deals with my brand of unit and they sent a tech out. After collecting the diagnostic fee, she promptly advised me the compressor pump was bad and even under warranty, I am looking at close to $8,000 to repair. Stunned, I contacted Matt from Love's in hopes to get a 2nd opinion. If I need to drop that much cash, I want to be darn sure that is the correct route. Matt was suspicious about a 5 year old system needing a compressor and offered to connect me with someone to schedule a tech. Enter Juanita. She carefully listened as I explained my situation and lengthy description. She took it all in with an empathetic ear amd made me feel heard. Juanita wasn't going to send just the next available tech, no she had someone specific in mind that could figure out trickier issues that competitors often overlook. She booked Alan. Alan arrived at my house all smiles and eager to make my world a cooler place. Alan, like Juanita listened to my poor description of the issue and listened to the story of the previous 2 techs from competing companies. Alan went up to the hot roof and troubleshot the system for roughly 40 minutes. Alan came down, still smiling even in this heat, and said he believed it was a misdiagnosed TXV. He took the time to explain why he felt it was a TXV and how he was able to get it working right now. Alan did warn the valve may need replacing in the future, but for now we are working great. He provided a comprehensive quote in case the valve should act up again but advised we wait to see. He could have easily told me we needed to order the part, but Alan wasn't there to hustle me. Best part, Alan could have trashed talked his competition. But, he didn't. Instead Alan explained how both techs could have easily and mistakenly arrive at their diagnosis. Alan is a true pro! And for that, I love Love's!!! read more

On a Friday morning our 32 year old a/c quit. Weather was hot. Terribly hot. 3 companies were called, all who said they could make it out Monday. Love's was called at 10 am Friday. At 10:30 service tech Marco was here. I personally watched him run the diagnostics, first because it's good to learn more about home systems, and second there was a certain wariness of a person I didn't know and a company of which I've never heard. After replacing an electrical device on the compressor and trying to run it, it was obvious the compressor engine had seized. From previous esperience with electrical engines I didn't have to be told it was kaput. Due to the age of the system it was not possible to get a new compressor engine for us. A work around was described, but I didn't want another failure at an awkward (hot) time in the future. At 11:30 Friday Matt (owner/salesman) was here and we went through the various systems. This would entail removal of not only the outside condenser, but all the furnace system in the garage. Along the way, the water heater was observed blistering. Not yet failing, but it was obvious that it would soon fail. Love's had a water heater special that expired before our a/c unit went out, but Matt included his price reduction on the water heater in our total package. Monday 8:30 am 3 techs presented and began work. Did I previously mention it was hot? The water heater was done first to minimize inconvenience of no water, while simultaneously removing all the old HVAC inside and out. 4:30 pm and the project was completed. The new heating system had to be calibrated. This meant running it on a hot day. Two tasks accomplished: calibration and removal of the smell of a new heating system burning off. When the new a/c kicked in our house began cooling much faster than previously. Joel, Jose, and Jim could not have been nicer or more professional They cleaned and except for new appliances you couldn't tell they were there. Happy? Absolutely. Recommend them to others? No question, yes. Utilize them in the future? Yes. But hopefully not for another 32 years. read more

We met Matthew at the Modesto Home Improvement show. There were not too many vendors at the show so we had some time to talk. Matthew was extremely knowledgeable and was very thorough in explaining everything we needed to know about their systems. We setup an appointment with him for the following week. He was right on time and was quick to inspect our current systems (yes, two systems due to the house size). After going thru various options, we selected a more efficient system with enough capacity to cover the home with Zones, thereby going from two systems down to one larger system. We also opted to replace two water heaters at the same time so all of our home systems would be new again. He explained all the options for Cash, Financing, CC, etc. The install time and date were set and the crew called about 30 minutes prior to inform us they were going to arrive shortly. The crew we had was amazing! Jose, Juan, Alan, Ben, Nick, and David were all extremely friendly, professional, and masters of their trade. They take great care in covering the floors, stairs, and all access. Since our system was located in the attic, they took care of covering the areas surrounding the access door. They completed the install of everything in one day. The quality of workmanship is second to none. It far exceeded the original system installed when the home was built. Since I have everything in our home automated, including the HVAC system, they integrated with my existing Thermostats. We were able to fire up the system and the cooling time in the house was at least twice as quick as it was before. The zoning worked perfectly and switched as needed to balance our cooling in the home. I will highly recommend Love's Air to anyone looking to replace their system to maximize efficiency, lower operating costs, and have the peace of mind knowing that the job was done right at the highest level of expertise. Thank you Love's Air, Matthew, Jose & Crew! You guys ROCK! ~TJ Deerinck read more

Outstanding Service from Love Air - A Long Overdue Thank You! After more than 20 years with our old AC unit and several years of patching it up with fuse replacements, freon refills, and other quick fixes we finally decided it was time for a change. Our aging system just couldn't keep up anymore, especially with freon being phased out. That's when we received a flyer from Love Air, and we're so glad we gave them a call. From the moment Zia came out for a thorough inspection, we knew we were in good hands. He walked us through all the modern, energy-efficient options available and shared his personal experience including the unit he installed for his own parents. His insight and honesty made our decision easy, and we went with the same brand he recommended. With triple-digit temperatures looming before Memorial Day, Love Air moved fast. Within days, a full crew arrived early in the morning, ready to work in the Central Valley heat. Two box trucks packed with supplies and a fleet of vehicles rolled up, and the team got right to it. They protected our floors and carpets, wore shoe covers, and worked seamlessly together. Santiago, Leo, Dominick, Tim, Conner, Marco, Aiden, Matt and likely a few more I didn't catch were absolute pros. They installed all three units in a single day, which was nothing short of impressive. A few unexpected issues popped up afterward, but Zia was quick to respond. We met again within days to sort everything out no hassle, no stress. Later, their electrician Ronnie came by to rewire some lines and install a backup power station. He did a phenomenal job upgrading our panel, adding a smart box, and installing extra breakers. The whole setup is now modern, efficient, and ready for anything. In short: Love Air knocked it out of the park. From consultation to installation to follow-up, their professionalism, speed, and care were top-notch. If you're in the Central Valley and need HVAC help, don't hesitate call Love Air. You'll be glad you did. read more

When our AC went out during the last stretch of summer, we weren't sure what we were going to do. We researched a number of companies but ended up choosing Loves - boy are we glad we did! Carl came out and gave us an estimate of what exactly our home would need to switch over from a traditional ac/furnace to a heat pump system. He offered thoughtful insight and made sure to spec out the system to meet our homes needs. Carl was very transparent about the costs and included services. We were fortunate enough to be able to take advantage of their limited promotional pricing and were able to get additional needed work done at a reasonable price! After getting the costs squared away (they offer financing too, by the way!), we were scheduled to have the system installed the next day. Xavier and his team took care of us during the installation. They arrived promptly and were extremely courteous and mindful of their presence at the job site. Xavier outlined the work that would be done and swiftly got to it. They laid down tarps where they worked inside and also took the time to cover the clothes in our closet so that they would remain clean while they worked in and around the attic access to replace the furnace. They completed a two day job in one day, without compromising quality or service. Once they installed everything properly, we were given a run down of the new equipment and were able to ask questions as needed. The crew cleaned up well after themselves and left my home in great shape. We really appreciate Xavier and his team's hard work (and hope they win their spins on Friday!). Overall a great experience and amazing value from Loves read more