[[HIGHLIGHT]]I cannot say enough about this GREAT company.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]What a wonderful experience I have had with them over the last four years.[[ENDHIGHLIGHT]] When I decided to upgrade my residential A/C I got several quotes. Cencal was not the least expensive choice, but after many consultations with their representatives and interactions with employees from installation to adjustments to service appointments I am so glad I chose them! read more

I've been using this company for a while, but unfortunately, I've realized they've been doing the bare minimum during maintenance. I recently discovered the rooftop unit had no filter installed inside it -- even though there's a dedicated slot for one. [[HIGHLIGHT]]Three months ago, I called to let them know I had already changed the indoor filters myself. I was just being courteous, thinking I was saving them time. Not once did they explain that the rooftop unit also needs a filter -- or that I had options depending on the system's static pressure and setup. That's basic info any professional should offer.[[ENDHIGHLIGHT]] What's worse, when I had a second opinion done by a trusted HVAC tech, he found a large tear in the ductwork -- something that likely had been there for years. This company had been called out before to check that very issue, and they failed to catch it. Why? Because they never performed a proper static pressure test or thorough inspection. They just show up, do the bare minimum, and leave -- but still charge full price every time. And in commercial service, they know most people won't question it. This kind of neglect doesn't just waste money -- it shortens your system's lifespan and increases your long-term repair costs. Be careful. Ask the hard questions. Because unless you do, they won't...LOOK ELSEWHERE read more

Cencal Mechanical Heating & Air - Heating & Air Conditioning/HVAC Near Me - Modesto, California

Had a Bryant 5 ton variable speed heat pump / AC installed by Cencal. [[HIGHLIGHT]]Robert (comfort specialist) explained the process and different options available for a replacement unit.[[ENDHIGHLIGHT]] The installation technicians did a great installation, explaining the new thermostat and capabilities of the system. Cencal came highly recommended for their work quality and professionalism. Even dealing with Marc (Director of Field Operations), the company remained professional and committed to excellence. read more

Cencal Mechanical Heating & Air - Heating & Air Conditioning/HVAC Near Me - Modesto, California

Robert came over today to maintenance the heater. He did a wonderful job! Thank you for giving us great quality service.

We always use Cencal for our ac/heating needs. They are super friendly and do a great job. Never had a single issue with them. Highly recommend read more

My AC busted on a Friday night! I do NOT do heat so I gave it the night off but when at 4 AM it wasn't kicking in, I started calling around. CenCal was the first to get back to me with a $200+ weekend fee. I was like ... well... I waited for a few others but they all said we are available Monday or no response. No way. I called at 8 AM and said come on out and they said they could see me at 12. At 9, the tech calls and says can I come by right now? I'm like, come on in! Cristian had it up and running in a few minutes. It's an almost 40 y/o machine so you have to admire the aged craftsmanship. He sold me on getting a membership. I had given up my home warranty because my appliances are all pretty new except my AC. The AHS was upping my monthly to $70 and that didn't sound sustainable. (They were a pain to cancel too). I wish I had known about this membership prior to me paying $250 for a weekend call. But it was worth it to be cool again. Today someone came out for my maintenance call. He checked my unit over and gave the all clear. Hopeful this membership keeps my unit on life support for a few more. ETA: and I like that they use the shoe covers. I really hate shoes in my house but work must be done! ‍ read more

[[HIGHLIGHT]]We're so, so pleased with the experience we had working with Cencal for a new heat pump system.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Our air conditioning saga this summer was a nightmare until we contacted Cencal.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I wish they had been our first call, but they absolutely will be in the future.[[ENDHIGHLIGHT]] Jason and his team provided wonderful service. They were responsive, very trustworthy and did great work. [[HIGHLIGHT]]Leslie was so friendly and helpful for scheduling and as a financing contact.[[ENDHIGHLIGHT]] Every technician on site was respectful, polite and left our house neat and clean. [[HIGHLIGHT]]I cannot say enough good things. Thank you, Cencal Mechanical![[ENDHIGHLIGHT]] read more

The technician was on time, professional and neat and clean. He respected my property by wearing bootees over his shoes. Excellent job.

Replacing the HVAC system in your house is a big investment, and it really pays to do your research before jumping in. The system in my house was grossly undersized, and was not able to get the house cooler than the mid to low 80s, which was especially tough with this hot summer we've been having. I did my due diligence, and had estimates from three of the top Yelp-rated HVAC companies. CenCal sent out Brandon to take a look at my situation and give me an estimate for a complete system replacement. He immediately stood out - his professionalism and knowledge were both beyond expectation. He had already researched information about my house before coming out, and talked to me about the square footage of my house, the windows (number, size, and placement), my vaulted ceilings, and other details that impact selecting the correctly sized system. He went through my house with me, looking at everything and checking out the old system. He determined that the ideal system size for my house would be a 4 ton unit, and that made sense not only because of his calculations, but also because the current systems was a 3-ton that was not keeping the house cool at all. Brandon also talked about adding a couple of new registers to my frequently occupied main room to increase airflow. With the professionalism and knowledge that Brandon displayed and the services that CenCal offers both during the installation and with follow up maintenance, I decided to go with them. Being 100% clear, CenCal was not the lowest bid, but in cases like this where is a big investment that will last many years, it pays to pay a little more for far superior quality of work and follow up. You really do get what you pay for. Installation came the next week - the crew was here bright and early and 7:15am, along with a supervisor. He went through the job with me, and we he showed me the ideal places for my new registers, which I agreed to. Then the crew got to work right away - A guy stared unhooking and removing my furnace from the closet, a guy went into the attic to run the ducting and install the new registers, and a guy started removing condenser in my side yard. These guys were super-efficient and very friendly. I was working from home at the time, and I would check in with them occasionally to see how things were going, and they would always take the time to explain what they were doing and why. I had done a little research, and was interested to learn more about how these systems worked, etc. As they worked, they also had a guy that removed all of the register covers, sealed the ducting, and then replaced the registers. He then covered the registers in preparation for the duct pressure test. When everything was ready, they did run a pressure test and the system was well below the 15% required to pass per code. The heater and AC were tested and both worked great - we could really feel the air movement with the bigger lower and extra registers! They had cleaned up and left the house by 3:30pm that day... I couldn't believe they were done so quickly! When they left, my house was clean and it was like they were never here, except things were cooling down. By that evening, my house was in the low 70s and maintaining it with no problem. A few days later, Brandon came back out to check on how things went and provide me with a binder that had all of my information - the manuals, my 10-year warranty, etc. CenCal also takes care of the paperwork for my MID rebate - all I had to do was provide my account number and some info. The only last step will be when the City Inspector comes out for the final inspection. Overall, my experience at CenCal was excellent. Everyone I dealt with from the office personnel to Brandon to the installers were all super friendly, professional, and knowledgeable. If you are thinking that you will need any HVAC work or an installation done, you really need to make CenCal your first call. Based upon my experience with them, they will be my first and only call in the future. read more

Cencal Mechanical Heating & Air - My new condenser. 7/2021. - Heating & Air Conditioning/HVAC Near Me - Modesto, California

I was looking for a second opinion and called these guys out. Same day which was great. They came for a diagnostic and just reiterated what I told them another company had mentioned. No photos no notes sent over. I paid $91 but received no proof of the visit or photos for reference. Maybe they're good, but it wasn't a company I'd choose for repair or install. Also their install Prices for similar package units was about 2k higher than competitors read more

[[HIGHLIGHT]]Everything Cencal does is 5 stars![[ENDHIGHLIGHT]] Just had them clean dryer vent. They were here and gone within 45 mins. Can't beat the value this company provides. Thank you to Ignacio and Ka! read more

Always prompt, friendly, knowledgeable. Can't say enough good things about this company. Reception when you call is always cheerful, which is pretty rare these days. read more

I called here after my fairly newer AC unit went out. The service from this place I will definitely say is wonderful, they are professional, they send you a text about your serviceman and a little snippet about what he enjoys in his personal time- kinda cool. They got us in pretty quickly as well so I assume the company is decent sized. The guy shows up, he's nice, he tried to sell me on their service package a handful of times where they come clean and inspect your HvAC system and furnace twice a year for like 250-300$ for the one year, this and it gives you a 10% discount on any service you get. I think the package is pretty silly and just a money grab scheme. I also think if you call them in the summer they're going to do what they can to grab you by the balls and charge you what they want. So although my AC works and they fixed it- they def ripped me off and I was in a position I couldn't do much. They basically needed to replace a party that was no more than $20 and did a quick diagnostics and within the hour billed me over $400. While reviewing the estimate I called a couple of people and shared what the issue was and they quoted me around 200-300$. This place was the most expensive. I lost my job months ago and have two toddlers, so I can't take a chance going into a week of 100+ degrees with no AC- I tried to ask our serviceman to meet me somewhere less than the quote due to my hardship, but that didn't mean anything. I would've gone with another company but this company had already told me they were going to charge me around $90 just for showing up. So at this point I wasn't really going to save money with another company unless it was marginal. So long story short, if you're looking for reasonable this is the most expensive option around town- so go elsewhere. If you're all about customer service and will pay anything for it- then check this place out. read more

Love Cencal Mechanical. They are one of the most professional, reliable, value-based companies in the Central Valley. From their systems and processes that guarantee excellent communications, to their professional and personable service reps who do quality work, they excel. To be honest, I wish they did more so I could hire them for more. Peace of mind is top of mind when I think Cencal Mechanical. read more

Thank you Cencal for your awesome service!!! They sent out two techs to fix my furnace that was blowing cold air. I called and they came out same day. They showed and explained to me what the issue was and fixed the problem. They were very prompt and knowledgeable! Best part, it was affordable! I will definitely keep Cencal for future maintenance calls! read more

Just had our furnace serviced. It was way...way over due. Brandon was prompt, courteous, and knowledgeable. Turns out the furnace capacitor failed inspection. It would have been a bummer if it totally failed and burned out the blower. They know their stuff. I would definitely recommend these folks. read more

My A/C stopped working last Saturday, the day my family and I returned home from Cancun. I called many HVAC and was unable to get anyone the same day. I contacted Cencal and Ignacio came out in about 2 hrs after my call. Great guy! From the phone call to schedule an appointment to the visit for repair, my experience was amazing. Unfortunately, my A/C has completely stopped working. I've reached out to Cencal for a quote to repair my system because my home warranty plan sent out a less than stellar company to repair it. read more

I don't think anyone looks forward to replacing their AC and Furnace. It's such a daunting task to figure out which company is best to complete this job that is a major staple in your home. I did a little research and discovered Cencal. My AC wasn't cooling my house at all. I called them up and they had Hector out very quickly. He was extremely knowledgeable and helpful. I knew my current unit was 32 years old and it was possibly nearing its fate. And it was. The owner, Jason, that SAME evening came out and talked to us about our options and was extremely thorough and transparent. I never felt like I was being oversold or pushed into anything. He answered every question we had and offered to relieve us by refilling our current AC with refrigerant to get us through the extreme heat we were about to endure. Which we did. I had a competitor company come out the next day and without saying anything to them - gave me the same diagnosis and the technician was able to give us his options. IT. WASN'T. EVEN. CLOSE. I immediately signed the proposal Jason at CENCAL presented. We agreed on an install date. Cencal called to install our new AC and Furnace a few days EARLIER than planned. They were prompt, professional, excellent communication throughout the process. Charlie, Steve and the other techs cleaned up their work and were respectful of our home. The office staff (Bo and Susan) were extremely friendly and really easy to talk to. I am beyond pleased how this experience was. I haven't had much time with the new system yet - but I can see major differences in the new units efficiency. AND! new smoke detectors in all the rooms. They make everything easy. They filled out all paperwork for rebates. Everything is presented nicely in a binder. Bottom line is: I've never had to replace these before but I can only imagine it doesn't always go this smoothly. I am a customer for life. Jason followed up today by visiting my home and he brought gifts (?!) (See photo) read more

Cencal Mechanical Heating & Air - Gift from CENCAL staff. Totally unexpected. - Heating & Air Conditioning/HVAC Near Me - Modesto, California

Had to replace my outside ac unit and furnace. The originally furnace from 1997 finally gave out. I had it die on a Friday and they were able to get someone out the next day (saturday) to check it out. I was able to get everything replaced by Wednesday and Thursday. Wednesday they made sure we at least had ac and they did finish work on Thursday. They were responsive and prompt on their schedule Pricing is high but then everyone i quoted was high ( cencal was cheaper than some of the other well known local companies). I would highly recommend this company if you need help read more

We had a 20+ year old HVAC that was working but was living on borrowed time so after a check-up by a technician from another company and a repair bid of $900, we decided to go out to bid for a new system. I received bids from three local companies and after extensive bid/company review we decided to go with CenCal. The technicians showed up right on time, wore face masks, booties and they quietly went about their work. After a full day of install, they finished the next day by noon. At noon, a senior technician came out to check to see if everything was good and if we were happy. There was some confusion on our part about filter use but the technician took a great amount of time to explain the differences in type of filters. He then said Susan would put together a binder with all our warranty and mechanical information. This binder was delivered to us with a very nice thank you gift and handwritten thank you note. Their office submits all the warranty/rebate info to the manufacturer and/or utility company which is a HUGE benefit to the customer. Incredible professionalism and outstanding customer service from office personnel, sales staff and technicians. From Susan to Brandon, Steve, Charlie and Ignacio you couldn't have asked for better care. After 20 years with another local HVAC company, I am thrilled with CenCal Mechanical. They are my NEW "go to" company for all future HVAC work. read more

I chose them from several bids for a new HVAC unit. They set the bar pretty high for themselves in their proposal. They met and exceeded my expectations. read more

We had a gas furnace / ac unit replaced with a Bosch Heat Pump. Blower unit/furnace was in the attic area. Techs arrived at 7am then finished and left at 1pm. Very professional with a quality cleanup. It's early to tell how well the system will work as compared to the old unit, but the Heat Pump idea looks promising. read more

I've used cencal for a couple of years. Everything started great. I became a gold member. This past summer had my AC checked as they offered heating and air conditioner check. During the check, it was found I had a small leak in my unit. I figured this was the leak they told me about the year prior in a valve, but I was told it's only leaking 1/4lb a year and not to worry yet. It was not that leak, in fact. I was told by this service teck that I did not have a leak in the valve, but this was my evap cooler leaking, and it had to be replaced, they could not add coolant because it would be a waist. The cooler would take a week to come in, do to the 110° weather they waisted coolant so I could have ac. After a couple thousand dollars, they replaced the evap cooler. I asked the tech to check the whole hvac unit. I was told everything now looked great, and I should have no problems. Now winter is coming, and tech comes out The heater checked out in good order. 3 weeks later, the heater started making a little low pitched whine/ whistle. I called cencal back out and was informed my blower motor was going out. I was given a price with a military discount of over a thousand dollars. I expected to wait, but poof they had a motor in the van. The motor was replaced, and they told me the hamster wheel (fan) needed to be cleaned, so they cleaned it with degreaser and a scrub brush. It told me it looks like new now and will increase the performance. The heater blew harder then it ever has. For a few hours. Then the noise was back but louder then why I called them out. I called, and a tech came back out, checked the unit, and said everything looked great. It is just a more powerful motor and that all was workin great. Fast forward 3 or so days and the noise is crazy loud neighbors even comment on hearing it in their houses. I call this time senior tech comes out and says hamster wheel is bad and needs to be replaced. I told him the story and he said this should have been caught at the installation of the new motor and the bigger motor probably threw what was already out of balance way out. Next step better buisness Bureau read more

Our 30 year old HVAC unit went out on a Friday back in November, which was also 2 days before I was going to be induced . JB came out the same day and explained what our options were to have a short-term or long-term fix. Later on in March, we ended up getting a new HVAC unit installed, and the entire process was very professional. JB explained to us what the different options were, we decided what would suit us best, and he answered multiple questions, even days later. Cencal was an excellent choice who made the process seemless, and I would recommend it to anyone who is looking for any type of HVAC work that needs to be done. read more

These guys are AMAZING! I finally called them after a year of dealing with another AC company (I reallllllly want to name names, but I'm going to refrain) and their BS for over a year. Cencal had their team over to my house and they really took their time to diagnose all of the issues we were having. The other company wanted us to replace a unit... giving us a "great deal" at $11k. Ignacio and the guys were able to fix the problem for under $400. He also said we have about 5 more years on that particular unit as long as we keep up the maintenance. They identified several more shortcuts the other company had taken, some of which were down right laughable. Long story short, save yourself the HARTache and call Cencal first. read more

I submitted a quote request via Yelp. Susan called me within 10 minutes. She was extremely friendly, and set me up with a service appointment. It was because she was so friendly that I didn't bother shopping around for another HVAC place. Brandon came out to service my AC unit. He was extremely respectful. He wore shoe covers in the house so he wouldn't get my floors dirty. He put on a face mask to make me feel comfortable (COVID-19). He tested all vents, and made appropriate recommendations. He's the cleanest HVAC tech I've ever worked with. He was thorough, efficient, professional, and kind. It was a pleasure working with CenCal. read more

Super friendly fast response time very professional from the phone call to the service men Outstanding business

Very courteous and friendly. Love that the company sends a picture of the technician being sent out when they confirm the appointment. Trustworthy, dependable and honest. read more

These guys use to be amazing. I was a huge fan. Over a couple years it seems things have changed. I was always happy for this company to manage my properties in the Modesto area. The two rock stars they had (Brandon & Susan) I never hear from anymore. Not sure if they have moved on. You may have a good experience here. In my case, I am moving on to my next HVAC service company for my homes. read more

They came out the next day and diagnosed the problem very quickly. Provided 3 options to fix the problem along with their pros/cons and costs. I felt very comfortable that they were up front with all the details and allowed me to make the best decision for the home and my budget. Ended up signing up for their Gold program, which also is a great value. read more

Our AC unit was leaking onto the ceiling and causing some other minor water damage. The technician showed up on time was very pleasant ( he had jokes) and got the job done. He quoted me a fair price for the job and even cleaned up after himself when he was finished. Great working with you Cencal keep up the good work. read more

I left a message at 12:30am (when I get off work) and I had a message and contact number by 6am! The on call tech was polite and on time. He gave me a rundown of the minimum and maximum service I could get done without any pressure. He showed my husband how to do simple cleaning on our unit. Thank you! read more

I was recently in need of an HVAC repairperson to come out and diagnose an issue with the A/C in my home, which I was in the process of selling. The main reasons I went with Cencal is because of the positive reviews on Yelp, the fact they put the diagnostic fee towards the repair and they agreed to come out to the house without me on the premises (I was not able to meet them the day of the repair.) Other five-star HVAC companies varied on the last two items. And one other HVAC company flat out flaked on the evening they were supposed to come out. With Cencal, I wasn't expecting a quick turnaround due to being in the middle of a scorching summer, but they were not only accommodating (they said they could come out the next day), but their customer service was second to none! Each member of their staff was very friendly, professional and their communication was awesome! I appreciated that they texted me information and a photo about the tech that would be coming out to diagnose the A/C. Additionally, the tech actually showed up on time and worked efficiently. He also called me right after he diagnosed the issue to get my okay on the repair. In this case, the repair involved adding more R22 refrigerant. The only negative part of this was their price for R22. At the time of the repair, they charged $175 per pound. It appears that the price went up considerably during the pandemic because the previous quote I received several months ago was about 1/4 the cost of that. I know that R22 has been phased out and I imagine there is no plan for the price to drop too much since the supply will continue to drop. The tech did confirm the price went up during the pandemic, but the cost varied per HVAC company. He also confirmed that the HVAC system would eventually need to be replaced and this was more of a stop gap repair (which I was already aware of, as was the buyer.) I really didn't have time to shop around and because of their amazing customer service, I decided to go forward with the repair. I wouldn't hesitate to recommend Cencal to anyone needing services from an honest, friendly, dependable, effective and efficient HVAC company... especially if exceptional customer service means something to you. Thank you, Cencal! read more

My husband,Genaro had Cencal checked our HVAC system for it wasn't working properly,the tech Cristian is very accomodating and responsive to our inquiries&requests.They even installed our new HVAC system a day earlier than scheduled so we can have a working AC already and we appreciate that so much. Steve&Miguel who installed our new HVAC system came on time.Both of them are polite and very efficient of their tasks. We recommend Cencal! read more

Hands down top of the line work from the office to the field team. Fast, efficient, communicative, and informative. They showed up the same day and quoted me a price that was by far much more reasonable compared to their competitors. I couldn't be more happier with the whole experience. JB came out and broke down what the repair would be and the steps that go into it. I had 2 other companies come out for quotes and they gave me estimates that were double the price and would require extra work that wasn't needed. If I didn't have any construction experience I would've fell for the other companies proposed estimates. They wanted to run new piping and add things to my A/C until that were not needed because they were afraid to repair the original line the same way it was installed before. Which makes no sense because it was working fine before the line was punctured. That leads me to believe that the technicians didn't have the experience nor knowledge that CenCal requires from their team. JB and Ignacio did an amazing job from start to finish they were clean and respectful of my family and property. If you're looking for a company that's honest, experienced, and provide A1 work. I highly recommend them. You can test out other companies and pay their $90 inspection fee but it's a waste of time. Thank you JB and Ignacio for everything. Definitely my go to from here on out for all HVAC needs. I'll be leaving the same review on Yelp as well because you deserve any and all work throughout the valley. Thank you again JB. You're the man brotha. Side note- I won't name the other companies names but if you could read between the lines. Sometimes you can't go with the Hart cuz it'll take you in the wrong direction and trust me the money will always be sweeter than the Honey. read more

We purchased a new heating and air unit from Cencal in March. Brandon H. was amazing to work with. We got quotes from 4 companies and Brandon made the choice obvious. He made it clear he was just a call or text away day or night, and it was true. He even helped me research one of the other company's units they were offering so I could make an informed decision. Everything went smoothly from start to finish. The installers were professional and friendly. Now that it's June, we have been using the air conditioner and it's been working flawlessly. I have zero complaints. read more

AC went out a couple of weeks ago, we called Cencal and Brandon came out that day and gave us an estimate, he was very professional and concerned since it was going to be in the 100's rest of the week. He scheduled a new HVAC to be installed next day, the installers were great also very professional and did a great job with clean up, we would recommend them 100%, thank you to the friendly woman in the office and all the techs who were so helpful and caring. Thank you Cencal! read more

I just wanted to say that from the first phone cal to the office, the staff was so very friendly and polite answered all my questions and concerns. When My technician arrive for punctual and polite honest and straight forward. He showed my the part that needed to be replaced. And he wore a mask and shoe covers before entering my home. I will be using this company. For Sure!! In the future Thanks read more

Jason, your team is always amazing. In fact, I happened to miss 2 calls during the week (prior to me setting up a new eval w/ you), I called the office back over the wkend just to leave a message of my need to make an appointment, and your on-call guy immediately txt and called me back?!!! I was impressed with just that. Brandon was here this am, checked out my new place....by the way, I purchased myself 6 months ago. Yes, he explained my ac situation and I will need to make arrangements. My question is , I realized during the purchase process, my realtor arranged for me to partially share cost of Old Republic Home protection warranty. This situation falls under that. Do you guys work with them at all? I would absolutely prefer for your guys to manage through the warranty if possible? Love your team which is why I keep you in my phone for those needs! read more

This is a follow up comprehensive review of Cencal now that the job has been completed and all my questions and issues have been resolved. First off, let me say that one of the things I love about Yelp is that people are not afraid to be transparent about their experiences. If there is something ugly about the way a business conducts itself, you will find out about it here. There is a very good reason these guys have 5/5 stars on Yelp. It is extremely tough to maintain these kinds of ratings and requires everyone from the owner to the frontline workers to live and embody a customer first philosophy. Ever since moving into this new construction home back in 2018, my experiences with contractors for anything homeowner related have been negative. Everything from poor workmanship to not following through on appointment times. It made me wonder if this was commonly accepted in the contractor industry. So when I decided to contract Cencal to replace my HVAC system, I was pleasantly surprised by the entire experience. Coming from a customer service technology background, I believe putting your customer's first is everything. You can have a great product or service but if your customer service is poor, people will have strong emotional feelings of negativity. They won't forget the experience, and likely drive away new business by telling people about their experience with you. If you do a mediocre job, people are less likely to provide feedback but if you do an amazing job, people will rave about you for years to come. One of the lessons many contractors fail to understand in this day and age is the importance of customer service and the cost associated if you do a poor job. There are many HVAC companies that could have serviced my needs but because Cencal has a track record of being exceptional, it is one of the reasons I decided to choose them. If they were anything less, another competitor would have received my business. My relationship with Cencal started when my air conditioner kept tripping the breaker. After searching around for HVAC contractors, I decided to give Cencal a try. The dispatched technician Brandon showed up the same day and one of the things that caught me by surprise was how strong his customer service skills were. First impressions are everything. He was very friendly, patient and very knowledgable. He had explained that the unit was undersized for the square footage of the home. Brandon did not try to upsell me on any services and presented the facts and my available options. We decided to bandaid the problem with a hard start kit instead of installing the proper HVAC unit because it felt like the most economical decision at the time. Fast forward a couple of months later, I discovered that the Honeywell Thermostat included with the home was using Z-Wave instead of WiFi. Long story short, the process to setup and control the thermostat was extremely difficult. I decided to replace the thermostat with an ecobee. Some wires got crossed and the thermostat would not power on. So I decided to contact Cencal again to investigate the problem and they were able to accommodate same day appointment. Brandon was dispatched again and was able to quickly resolve the issue. This time around, with a newborn daughter, I decided to upgrade to a proper HVAC system. We were able to schedule an upgrade two days later (wow talk about fast service). On the day of the install, 3 contractors showed up and like Brandon, they were very friendly, personable and knowledgeable. They took the time to answer all my questions thoroughly even though I kept interrupting them in the middle of the job. Because my backyard was renovated recently, they called the office and brought in the correct size foundation to support the new air conditioner unit instead of re-using the old one (very nice touch guys). They worked quickly and efficiently being very mindful of a crying newborn baby and dog running around. When a component of the job was completed (A/C, Furnace, Thermostat), they took the time to provide useful context about how the system works, how to operate it and expectations as a homeowner. We were up and running by the end of the day. In every instance when I reached out to schedule service or had questions, both ladies at the office Eva and Susan were exceptional. They were always very personable on the phone and I was surprised at how knowledgable they were about a broad variety of subjects from HVAC to Financing to rebates. From my experience when you call the office, they take down your name and pass you on to the actual contractor doing the work. It made reaching out a very pleasant experience. It made me confident I was talking to the right people. If you disregard Cencal as an HVAC company for a moment and evaluate them from a business perspective, everything from their web platform to operations to execution, they are truly the best in the industry. Always going above and beyond. Customer for life. read more

Cencal Mechanical Heating & Air - Heating & Air Conditioning/HVAC Near Me - Modesto, California

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