Do not waste your time or your money. My husband and I just moved and had heard great things about this couch. We were excited to get the new couch for the new house. We decided to spend the money and get this crazy cool couch. I have two kids and a dog and felt that the fact that you could wash was a huge selling point. We dealt with Wayne and the Kierland location, who was really nice but they use this adobe program to verify which sucks. It took me several times to verify my identify which, I have never had to do with any other company. After finally ordering this couch, over 10,000 dollars later, the order was delivered in pieces over a week. They use Fedex to delivery their very large and heavy boxes. I had to drag these boxes in one by one with my 11 year old son. In some of the videos from the doorbell cam the Fedex driver can be seen tossing the boxes to the door, I don't blame him. It is a ton of boxes. (After completing the return I estimate 980 lbs total). They ship ground instead of freight. I have no idea why they would do this. Totally ridiculous since the Fedex ground drivers are not prepared for this amount of items. In total for our 10 seat 12 side order there were 32 boxes delivered. It took me at least 3 hours to unbox a third. They are heavy and not the easiest to get put together on your own. Plus, the amount of boxes to dispose of is ridiculous. Unless you have an company sized recycle box, getting rid of these boxes would take you months. Which, for a company that prides itself on being eco friendly is nuts. We were not told that we would have to dispose and put together this large couch on our own. If you are going to spend the money go somewhere else. When we asked if there was anyway to get support with all of this they simply said, "no", and were ok with just returning everything. I had to rebox everything myself. Also, now Fedex has to come back. If they are going to ship that many boxes, I am not sure why they don't have their own delivery service. I feel like they are just passing the buck. Maybe the high prices are to cover the cost of all the lost sales.
Never again! read more