Some of these drivers are very arrogant, passing passengers at stops which I observed over a period…read moreof days all the while talking to there best friends like everyone wants to know there personal idiosyncrasies. Some drivers drive there buses with all interior lights out...one would wonder if the vehicle is not in service. You guys need to come out of the offices and ride your own system....I guess lazy is as lazy does....Phantom rider... i will be making updates...stay tuned in...

My first day of work. I had $11.50 to my name. I boarded the #14 going to the Burlington mall…read more I asked the driver if he would let me slide the 35c because I had $1.50 in change, and a $10 bill. This was all my money after the whole covid thing. I was on my way to work after so long. Anyway, I thought he said ok. So I thanked him and went to sit down. He called me to come back. He said to "Go ask people - I'm not moving until you're even". He actually told me to go ask people and harass people that had nothing to do with it ! I said "I'm sorry I just didn't want to have to use my $10." - I was going to maybe buy a drink or something at work. Now I have a useless $9.65 card. I rarely take the bus. The driver said "You're gonna have to break it some time!" Thanks LRTA. If I could have given 0 stars I would have.

Goldies experience exceeded expectations. Was headed to hospital and not in great shape. Driver was…read moreon time and car was clean and comfortable. The driver himself helpful and pleasant. Communication with scheduler is great. Provided information the day prior. Cost extremely reasonable, but worth more for that level of service.

I've used Goldie Rides to get to Logan for years. They always provide excellent service, price…read morecomparison shows they always save me money. I just completed a ride. My driver was a delight, the car was spotless. Timeiness is always perfect. This time I had to make pre-trip changes and the office was amazingly flexible and helpful. I can't recommend Goldie Rides strongly enough.

I've used Lowell Cab twice and attempted a third time...for transport to/from Logan airport. If my…read moreflight times and bags didn't make the train unavailable or difficult, I wouldn't have called originally. After tonight, I question the legitimacy of their business. First time, December 2014: The experience was decent. Calling to reserve was easy and the driver showed up right on time and even though the minivan smelled of stale food and slight cigarette smoke, $85 for getting to the airport when I couldn't take the train wasn't bad. (3.5 stars - average service) Second time, March 12, 2015: Reserved the cab two days ahead for a 5am pick-up to the airport. Driver was on-time and all was good...until we got near Boston and she started making wrong turns because she "has only driven to the airport like twice" and "she gets anxious when she doesn't know the route." I identify with anxiety and not being familiar with a location. Don't take the job if you don't know the route. The trip should have taken 45 minutes and took 30 minutes extra. Silver lining(?), I got an unanticipated trip around parts of North End and Mass General. Nice girl; didn't deserve a tip. (2.5 stars - below average service) Third time, March 23, 2015: I reserved the cab morning of with the expectation that as long as I didn't get the girl driver, it'd be okay. I was to meet them at the Logan Hilton since they aren't allowed at the airport as a non-medallion....why can't you just pick me up in passenger area? I complied because I don't know many cab services and didn't want to pay $124+ for a "private car". Well, that ended up happening because although we agreed that since my flight got in at 7:30pm and they would pick me up at 8:15pm at the Hilton, the cab never showed. I called four times between 8:20 and 8:40pm. My saving grace this night was the Hilton concierge who helped me get a private car service a bit after 9pm. (0 stars - wtf) A guy from Lowell Cab returned my call at 10pm leaving a message that he doesn't know what happened but his guy was there at 5:15pm to pick me up and I never showed even though he stayed until 6pm. Um...how does one get 8:15pm mixed up with 5:15pm even after they repeat the time to you? Also, why did I not have any missed calls from them after my flight got in at 7:30pm? He only cared to call me back at 10pm? Please don't insult my intelligence for your mistake. Never again.

The managing crew has no idea on how to deal with customer requests. Very rude behavior over phone…read more They are in need of Soft Skills 101. Would never recommend this service to anyone.

Ride service has been on time after every flight. Driver sends text messages to customer regarding…read moretheir location and is very helpful navigating Boston Logan's insufficient signage to hired driver parking area.

We really had quite excellent service with a pick up and drop off for our international flight…read more Joanne communicated both by email and voicemail after the quote and confirmation emails were sent after booking. Driver communicated well with a slight delay in the pick up and was courteous as well. Highly recommended.

I've used their services twice and it was a great experience each time with wholesome people. It…read morewas honestly my first time leaving Southern Massachusetts traveling up North using the train system taking a taxi for the first time and these guys provided a great service. Took me where I needed to go and was more affordable than Uber. And might I add they were very fast. I'd call them in 3 minutes later. They were pulling up on the curb. Picking me up. I can't think of a single complaint.

I had a very good experience with this taxi company. I got stuck with the Verizon outage the other…read moreday and did not know how I was going make it to the train station in order to get home as I live in Boston. My driver was Douglas and he answered my questions gave me the time he would be there to pick me up and was right on time . I would use them again in a heart beat