Bought some light shades coming to figure out we don't even need them still have the receipt go to try to take them back and they won't take them back with the receipt. Service is atrocious here. read more

no one ever answers the phone. Still holding for half an hour with the virtual assistant

We bought a brand-new washer and dryer from Lowe's. It was installed and we realized that it was not adding hot water to the drum. We obviously checked all the hoses to make sure they were configured correctly. We went back to Lowe's 48 hours later to let them know the machine wasn't working correctly. No one could talk with us so we returned the next day (72 hours later). They informed us that they couldn't help us because we were no longer within the 48 hour return time frame which no one informed us and no one provided any documentation of this policy. Now we have to call a repair person for a BRAND-NEW washing machine and pay out of pocket for the repair because LG is saying that Lowe's should be exchanging the machine. We spent $900 on a washing machine that is not working and Lowe's had absolutely NO INTEREST in helping us out. We will be shopping at Home Depot from now on. I wish Sears was still in business. read more

I'm sure it's company policy, not just this location, but when I stopped in yesterday to pick up a 15a breaker, I found that everything was locked up behind plexiglass. The employee working in electrical was already busy with another customer because he had to ESCORT them and their purchase to the cash register. So he walked off and left me. Couldn't possibly help two customers at once. Screw you, Lowe's. I left. I bought my breaker at Home Depot, for the same price. I guess Home Depot is where the adults shop and don't have to be watched like children. read more

Lowe's Home Improvement - Inventory available to customers without a key and an escort to the cashier. - Home Decor Near Me - Aurora, Colorado

I had a very poor experience with the Lowe's store in Aurora, CO related to an online order placed for store pickup. When I arrived to retrieve the items, the associate was extremely difficult and unhelpful. Despite me being listed on the account, having the payment card used for the purchase, and clearly identifying the order, the associate insisted on calling my wife. I explained multiple times that she was at work and not readily available, yet this was still treated as an obstacle rather than coming up with the best solution. This created unnecessary delays and frustration, especially on MLK Day, when customers should expect basic efficiency and courtesy. What should have been a simple pickup turned into an exhausting experience due to poor judgment and lack of customer service. Overall, this was a very bad experience and reflects poorly on this location's management and training. I do not recommend using this store for online pickup. read more

Buyer beware doing business with Lowe's. I am not a negative review person but I genuinely would leave zero stars if I could. I placed an order online for four kitchen appliances. The first to arrive was a dishwasher installed which flooded my kitchen. After calling several numbers and being unable to be connected to anyone (auto-disconnects, lots of transfers, and awkward-to-navigate phone menus), I finally reached a person who told me they couldn't help me (despite the installation having occurred only a couple days prior) and to contact the manufacturer. So alright. It's the weekend, I'll deal with it on Monday. Only, I then had a microwave from the order cancelled with no notice despite the cancellation reason being listed as 'delay not approved'. So fine, I was having a bad time with Lowe's anyway and decided I'd just buy the rest of the appliances elsewhere. So I went to cancel the rest of my order which would have been super easy if the website worked... but it didn't. Back to Lowe's phone hell for me... I called again. I was, again, transferred over and over with person after person saying 'that's not my department, let me transfer you' which ended in being transferred to an unmanned line and the call being auto-disconnected. So yeah. I'm out over $600 dollars for a non-functional dishwasher, I have a flooded kitchen, and an order I can't cancel. I wouldn't recommend shopping with Lowe's to my worst enemy. read more

The worst customer service in plants I have ever experienced! One of the lead workers in plants department said just go find it yourself and walked away. read more

$2k in damages! I contacted these clowns to install a door. They did install the l door, but also cut the stuffing out of my exterior wall. $2,000 in stucco damage. After months of runaround and lots of calls from their support people telling me their manager was seeking approval, sending receipts and pictures of the damage, they offered me. A $100 gift card. I will never shop here again. read more

Lowe's Home Improvement - Installer cut into stucco with a knife, left exposed structure. - Home Decor Near Me - Aurora, Colorado

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10;00am Saturday July 12th 2025. Beautiful day in the middle of summer. Lots of people shopping in the store. NO (zero) check stands open!!!! Only 4 self check out machines. Long line waiting to pay for their purchases. Some people set their products down and walked out without buying. The poor lady monitoring the self checkout was being hammered about getting some registers opened up. It was obvious that she had no say in it. After waiting 15 minutes to pay for my one item, I also put down my item and walked out. Drove a few miles to Home Depot on Parker Rd and Chambers Rd. Go the exact same item and went to an open cashier , paid and went home. Home Depot also had self checkout machines but the cashier stands (3 of them) were open and no lines. I certainly don't blame the lady monitoring the self checkout. I blame the management for not responding to an obvious situation that alienates customers. Step up your game Lowes!! read more

Customer service is terrible. I waited more than 30 minutes to get some help. I asked the front end person if she can send someone to help me. I was still waiting for another 15 minutes. An employee was casually talking to a customer for more than 30 minutes. I will never come here again. read more

Had a list of things I needed to get here, including seed for ground cover. I picked up the items I needed minus the ground cover because the people in the garden center couldn't be bothered to answer a question without an attitude spoke to assistant manager Val. she said she would handle it. I said I would order what I need elsewhere, I would prefer to keep my harder money in my community, but I don't have to pay for attitude read more

As with most I have going to say stay clear of Lowes as they have seem to adopted the Lowes't customer approval the Lowest Quality of Appliances Installers, and Delivery personnel. I tried to resolve through customer service via the corporate It appears they just don't care about service or back the products they sell. Thanks to them we now own a piece of junk known usually as a refrigerator that won't fit and cannot do its basic job of dispensing ice. They don't honor contracts and are generally disgusting to do business with. Better get your stuff from Best Buy where at least you expect this behavior. read more

I met an associate with Tom as a Name-tag today at the Lowe's location on Buckley in Aurora. After I stated my quest to find an item in the store, rather than respond he joined two other Lowe's staff joking around and blew me - the customer- off. I would recommend you shop elsewhere as the store already had such a few customers it might become apparent to the management that customers matter. read more

Lowe's has always been my go to store, but after this last nightmare NEVER AGAIN. I made a fairly large purchase and specifically asked for delivery and installation. When the installer arrived, half of the items that were to be delivered were not on the truck. The installer did the installation using my old parts which I had wanted new ones to replace the old. The installation went fine using old parts. Lowe's refunded my money for the missing parts even though they were all in stock when I made the purchase. Then the kitchen sink sprayer and hose were not delivered initially and I had to wait a week for them to be delivered. Then Lowe's told me they don't install them and wanted to charge me another $200 to install the sprayer and hose. I told them to cancel the rest of the order and give me my money back. Never again Lowe's. read more

Horrible customer service! Never shop at Lowe's. They sold merchandise they didn't even have in stock. Set appointments for delivery and continued to cancel and reschedule. Had to cancel the order and go to Home Depot. Stick with Home Depot a more professional company read more

If I could give this Lowe's zero stars I would. The manager at store #1730 is completely useless. I had to personally call the third party delivery manager to get my washer and dryer installed after 10 DAYS of it being in my living room and rescheduling the install 5 different times. The manager didn't even have a timeline of when my washer and dryer could be installed. But the third party manger got it figured out in 10 minutes. The only useful thing the store manager did was give me the third party deliveries number! I WILL NEVER BE ORDERING FROM LOWES EVER AGAIN and after spending $2300 I was only able to get 10% of my money back, absolute BULLSHIT. At least the manager and everyone at Lowe's can go to work with clean clothes read more

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Came in to this store today to buy a shower unit. We had a lot of questions and John came to the rescue!! He was so helpful and went out of his way to get a great deal on an opened box. He had a great attitude and a lot of knowledge. You don't get help like that anymore, but today we did! Thank you John!! read more

What a lousy company and a company full of incompetent employees. When you work for minimum wage...you get a minimum wage attitude and boy this place is full of that. I mean fully incompetent, uneducated and not able to do their basic jobs. Over worked...quit! Managers suck...quit. Don't know how to communicate with the general public, quit! Awful horrible experience and will never spend another cent in this half a** store. read more

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Ordered brown mulch online since the website said 270 bags in stock. Order was cancelled by them after they 'discovered' they had -0- bags in stock; then the website changed! This isn't rocket science, but I failed to phone them beforehand to verify [although all another store did was check online]. Please explain read more

Annabelle needs to learn to properly manage. I was waiting 20 min for someone to come and assist me. Instead of telling a customer that they need to wait because the associate covering the area was on lunch, maybe send someone on lunch and have someone cover their area, maybe a manager? Shouldn't a manager know how to do everyone's job? I want to thank those associates who did attempt to help me without any guidance. Otherwise I probably would've been there an hour more. read more

The staff here is just as nice as any other Lowe's, but I had to dock this location 1 star because of my most recent experience. I went into Lowe's on a quick lunch break from work and I normally check the mistints. Well, I found a 5 gallon bucket in the mistint section and asked the lady at the counter how much it was because it wasn't marked down nor was there a paint spot on top to tell me the color. The lady at the counter told me that it was a mistint but it looks like it was an opened paint, so she said she couldn't sell it to me because it could go bad. I know that paint doesn't necessarily "go bad" if it's stored properly. She said she didn't have the authority to mark it down as a mistint nor was the manager at the counter, but she didn't want to make an attempt to locate the manager. She just took the 5 gal bucket and plainly said she couldn't sell it to me. I have bought my fair share of mistints and have never experienced an employee who appeared to WANT to NOT sell me a mistint. read more

Manuel with Manny's Handyman Services was great and had no part in this terrible experience of purchasing a product and paying $197.00 for installation at Lowe's. I will NEVER pay for Lowe's scam of a service to install anything again or EVER use Angie's List! I was unaware that my purchase of the installation for my garbage disposal would be set up through a third party (Angie's List) which required me to download their app and create an account. What a horrible joke! When I paid for Lowe's installation services ($197.00), I expected that a Lowe's employee would do the job. I received multiple phone calls and text reminders from Angie's List and Lowe's giving me different appointment dates and times. Because of this lack of communication, I had too make multiple calls to both Lowe's and Angies List. These phone calls I made produced no answers. These two companies have no idea how to work together in providing a service. I had NO knowledge this was how my garbage disposal was getting installed. I will tell everyone I know about how terrible Lowe's and Angie's List installation services are and what a waste of money I paid to Lowe's. I paid $197.00 for a huge headache and major stress for three weeks prior to my installation because these two companies can't get it together. Again Manuel who installed my disposal had no part in this chaotic experience and did a great job. read more

We've been here several times. Staff has always been very helpful, even when I just call on the phone. There's another Aurora Store and one in Littleton where I work, but we prefer to drive a little further to be helped here on Buckley! When we have been looking for paint colors in our new house, Jenna was especially helpful! Just picked up swatches. Will be back to get the new colors in a few days! Thanks for your help and suggestions!! read more

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Ordered cabinets and granite from Lowe's. Ordered in May. Promised 6 to 8 week delivery. It is now December and the installation is still not complete. Received terrible incompetent follow up on everything from delivery to installation. Stay away from them!!! read more

I had delivery of redwood lumber and a return of pressure treated lumber. I decided to change over to redwood for my new backyard deck. Allison, Leesa, Michael and delivery driver made this a very easy transition to take back the original order and drop off the new redwood lumber. great service from customer oriented employees. Thanks read more

I orderd a washer/dryer for my mother's new townhome from Lowes. On delivery day (10/21/22) one of the contractors hired to deliver and install these appliances used a bathroom in my mother's basement that had been fine (I used those facilities the day before my mom moved in). The bathroom facilities were clogged by the delivery person's usage and began overflowing but he did not tell my mother. She smelled the mess and opened the bathroom door the next day . . . and discovered a huge mess of human waste and water leaking all over the bathroom and into the carpeting in the basement. My mother and I have spent over 15 hours on the phone with Lowes to remediate this problem and although it's days later they have not offered any restitution or help - they are "waiting for a full report" to reimburse the plumber, they have not offered cleaning, and they seem unconcerned about water and waste leaking into my mother's basement. My mom tipped these guys and they ruined her property. The pictures of her bathroom and basement are alarming and look like an explosion. Damages are mounting. Lowes continues to say they will help and then to not call back or come up with solutions. While the store seems to agree that the delivery personnel they used should be held responsible for this atrocious experience they don't seem to have a process to actually fix this issue nor do they follow through. One manager authorizes covering the entire plumbing bill, another says only part will be covered. It's been three days and the plan to clean my mother's bathroom and carpet is to wait until an insurance claim is processed. There is literal waste and wanter seeping into my mother's basement but, sure, let's wait for an insurance process. Look at these pictures before thinking about ever using this Lowe's to purchase appliances. read more

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Your employees leave a sign out displaying a discount on a product, & management is called to the checkout to do a price check or override, but refused because of the fine print stating the sale ended 3 days ago. Shame on the manager for not honoring the price, then removing the sign. You have gotten the last of my money. I'll drive miles out of the way to go to Home Depot or even pay more at Ace based on principle. Do the right thing Lowe's...guess you have too many customers to care about just the one. read more

Lowe's Home Improvement - Home Decor Near Me - Aurora, Colorado

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Pulling in the parking lot it's absolutely horrible. There's only minimal lights on in the main parking area is very very dark. It's actually kind of scary. Anyway the main reason for my visit was to return a gift card that I got. The gift card is irrelevant. My point is I went into the store and spoke with an individual by the name of ERROL. He was a nice guy and pleasant but it was just more problems for me to have to deal with this particular establishment. He wasn't sure if you could refund the gift card he asked me multiple times if it was the receipt that had been with this particular gift card. I think the service at Lowe's is gone downhill not to mention for previous experiences that I've had with particular products and I had to buy from their store and parts are products that were missing inside of the box it's like you buy something at a retail price and you don't know if you're even going to get a full product. read more

Lowe's Home Improvement - It's 6:50pm and I turned the Aperture up just you can see the picture. - Home Decor Near Me - Aurora, Colorado

Wel they have two stars for a reason everyone at this store is depressed or something . One of the guys at the paint section was all moody in a bad mood he was all grimy just because I didn't know about paint ... like if I'm buying fucking paint obviously I gotta know wtf I'm getting myself into . That's his job .... read more

This is my local Lowe's and I do prefer it to Home desperate. I have bought things in store, done special orders for cabinets and counter tops for new kitchen and I have been fortunate enough to have never had issues. If things were wrong they got corrected right away and made right. I like the fact that you see the same people when you go in. This tells me that people there appear to like their jobs enough to stay. I don't think I have run into anyone who wasn't friendly and willing to at least try to help with my odd requests or descriptions of things. I like that they have wifi in the store as well, this had come in really handy before I had a smart phone and would have to email pictures of things to ensure I was getting what I was sent for so another trip did not have to be made. read more

TL;DR: I will never buy another appliance from Lowe's. I bought a washer and drier from them, had it delivered within a reasonable time (1 week). When the delivery driver arrived, he told me that he would not be removing my old appliance as agreed. He was very rude about it saying "I'm not here to debate it, I'm just not taking it!". After the installer left, I noticed a large dent in the top of the dryer. I did not see, on my security cameras, how the dryer got damaged, but I did see it had the dent before it came into the house. In addition to the dent, it had quite a bit of sticker residue on the top of it, which the later replacement did not, so I wonder if it had been a floor model. I don't know if that's what it was, but I had paid for a brand-new dryer, and was not at all happy with the condition of the one they delivered. Later that night we discovered that the washer was leaking. Then we learned that the hot and cold water hoses were reversed. In fixing that, we discovered that the installer had cross-threaded one of the feed lines (not the cause of the leak). I attempted to call a manager that day, but my first call was disconnected after about 6 minutes on hold. 14 minutes into my second call (mostly spent on hold), a customer service agent told me she'd have a manager call me back. They did not call me back. The next morning I was able to get a manager, but he told me they couldn't get the old appliances picked up that day, it'd be the next day. So my old washer / dryer was on my curb for 2 days. On the plus side, he agreed to replace the washer and dryer with working and undamaged units without any kind of fuss. However, they didn't have anymore washers in stock, and it ended up 13 more days with a leaky washer and damaged dryer before they could come. The 2nd installer was very pleasant, and was able to figure out how to screw a hose on without any difficulty. In summary, they earned the 1 star by quickly agreeing to replace the washer and dryer. They lose the other 4 for getting, literally, everything else wrong. read more

Got a estimate for 4 Pella windows. When I had a question the guy who gave me the estimate completely ghosted me. Would not answer the phone or an email. I was going to go with them until this and went with another company instead. Poor customer service. read more

Went in for sandpaper. Was told it has all been "put away" for some remodel they are doing. All of it. This is a hardware store that won't sell you sandpaper. Absolutely pathetic. I will not return. read more

Well this used to be my store. Never again. Something has changed there in the last few months, and the ONLY person that EVER was helpful to me is no longer there. I heard that there is a new store manager. Well he or she is not doing this place justice. never anyone around when I need help. There was a guy over in the area with the lawnmowers and indoor garden area - Ted. He was the only one to ever help me. I was a regular there because of him. Guess I have to go to the Home Depot from now on. read more

We come to this Lowe's location sometime. We always have good experiences shopping here. Today, we came to purchase some tiles. We found the tiles we were looking for in stock. They were so heavy that after lifting one box and placing it in the flat bed, there weren't enough air for us to breathe. Tom, a worker at Lowe's quickly came over to help us loading all the tiles boxes into the flatbed. Tom was very friendly and was very helpful. At checkout, we asked for help loading the tiles into the car. Once again, Tom showed up, told us to just get in the car since it's cold and windy outside. He did all the hard work. Thank you, Tom! read more

Great customer service? Well you won't find it at this store. They also have a scam going with the kobalt company. They own this company as well. The 5 year warranty is not what you think. For example; the 80v is only sold online.. so when it breaks, you can return it but you won't get an exchange... the will give you a 24v one that's $250.00 less. Be careful of what you buy at this store... seems like vendors and chain stores don't really care anymore. read more

why i keep coming to this location? heck if i know. it's close by and must be the convenience. if i m looking for that special parts, its definitely hit and miss. i have higher chance if getting the parts i need at HD most of the time. todays visit to sprinkler department was ok in one area but no so in another. im finding that their most used parts are out most of the time. for example, lot of people uses 3/4 and 1inch sizes to work on their sprinkler system. its in high demand. Lowes supplies? they provide as much space as other items that's not used often. this creates empty area for popular items and stuck with odd items. good luck stocking items thats hardly selling. how can you make money when they are always out of stuff? I will give you 4 stars for stocking unusual items. read more

Lowe's Home Improvement - sprinkler dept - Home Decor Near Me - Aurora, Colorado

Ordered water heater to replace leaky unit. Came damaged, some moron dove forklift tine thru the side. Didn't accept. Reordered water heater and was delivered damaged AGAIN. Hopefully my water heater won't blow completely before I get a replacement. Lowes sucks. read more

I have shopped this store for years until tonight and will never shop here again. I purchased an almost $400 carpet cleaning machine from this store and took it home and it worked at most 4 times and it was mediocre every time so I decide to take it in and exchange it for a new unit. When I first arrived at the store I was told they would need a managers approval for the exchange seeing as how I didn't have the box. I don't know about you but i hardly have room for my family at home let alone a gigantic empty box from a carpet cleaning machine. I was then informed the manager on duty was in a meeting and was told it would be at least another half hour, this was after I had already waited almost half an hour and the store was pretty much empty so that already didn't make sense but nonetheless I agreed to wait because I had no other options. After 45 more minutes the manager finally appears and he literally walked up and just said nope we aren't going to do the exchange. The man didn't let me speak he wouldn't hear me out at all just simply said "NO" and walked away. He was rude and I have never had this issue before. I have done a similar return without issues with this particular store twice before but the way I was treated tonight is unacceptable and I will no longer do business with this store. The point is I was not asking for money back nor was I asking for store credit I simply want them to exchange the unit that I spent a lot of money on because it doesn't work. And I don't see why it is an issue when I purchased it from them. That just tells me that they don't stand by the products they sell and that doesn't make any kind of good business sense! read more

I have called 6 times now to speak with the deliveries department. Each time, the phone rings a few times, some one picks up, and immediately hangs up. This is a poor excuse for a home improvement store. read more