Im sure if the corporate office knew how poor the service in this store is they might do something. The only reason I go there is I can typically help myself.. On one occasion the item (china lav) I was looking for was out on the shelf but there was stock up high in a rack.. When I was roaming the store looking for someone to assist me I found a roof leak dripping onto a bunch of boxes of vanities and causing a potential slip and fall hazard. It took three attempts to get somebody to help me and do something about the wet floor. When a sales person was actually able to help me get a sink from the high shelf I offered to have him hand a few of them down to me so he could restock the low shelf for customers to grab one from and to quote him "That's the stocking Crews job".. That tool wouldn't even let me help him to help the following customers who might want that same sink.. read more

We were just here looking at getting some new keys duplicated as well as a new grill. We got the keys made with a very nice gentleman then moved to look at grills. After waiting about 15-20 minutes we found an employee in the washer's and dryers who could help us. Well kinda, he didn't really know much about the grills and we left with the same questions after hearing his bs answers. Instead of simply getting someone to assist us he chose to try his best at answering our questions. We picked up a few other things and then headed out. We have only been here once, so I hope that this experience is an isolated one, but we don't want to come back to find out. read more

We special ordered a storm door and it arrived on time and in perfect condition. We also rented a truck to take home the main door that we purchased in-store. It's too bad that they charge so much for delivery and installation. We ended up going with a local handyman for the main door and installing the storm door ourselves once it arrived. read more

Where is the customer service?! Waited at customer service for five minutes before being even told that someone would help me. I haven't frequented this location much even though it is 5 minutes from my house, now I know why! read more

Tried to buy a pergola from this store for six months. They put it on sale twice and both times said it was unavailable. Finally messaged Lowes.com threatening to file a complaint with Attorney General and FTC for bait and switch tactics. Got a response that if I was willing to pay freight from Topeka they could deliver one to me. It arrived within a week. Still upset that I had to pay freight but had the patio built for specs of this pergola-so paid. My trips to Lowes will be few and far between from this point on. read more

I will never go here again!! First the sales associate treats me like I'm a dumb girl who does not know how to pick a dishwasher. Second two weeks of calling Lowes to get a install date when I finally get a delivery day and time anywhere between 2-6pm I wait around no call no show call the manager to get a i guess we screwed the pooch and still no new install date. Will never go here again!!! read more

Terrible experience!! I purchased a whirlpool fridge from them and had it delivered. On delivery day they called and said they can deliver from 4pm-6pm. Then they called again and said no evening deliveries has to be between 12pm and 3pm. I then got another call stating they are behind and will deliver between 3pm and 5pm. He then showed up at 5pm and stated the fridge has multiple dents and scratches. I then told him to take the fridge back and I immediately went to lowes and return the entire darn thing!!!! The worse experience ever! Will not purchase appliance from them anymore. Wasted my entire day!! read more

We just moved to the area a year and half ago. Since we bought our home we are always doing small projects. I go into Lowes at least once a week, It is my favorite. I could spend hours there, but my kids would never let me. When I go in it's usually for something in particular I need and there is always someone there willing to help me. read more

Typical Lowe's as any. You go here because you need something and you'll find it nearly every time. If you can't, the staff is very helpful and will check other stores or even tell you that their competitors carry something that they don't. For that last reason alone, I go here first because they aren't trying to keep you loyal, they are trying to help. Goes a long way!!! read more

While the store was clean, there never seems to be enough employees around to help when you need it. Inevitably I fluster the folks at the check-out counter, who will innocently ask "did you find everything you were looking for?" And I reply "no, sure didn't". Oh well, just one of those things I guess. read more

17 almost 18 months, of paying for my windows and doors, and my installation is still not fully completed. I finally received the door handle parts for the sliding patio door, but the screen arrived last week in the wrong size. When the buffoon arrived to install it, I immediately informed him the screen was too tall. He said, "Let's try it anyway." He totally destroyed the temporary screen I had made trying to get it out then realized the new one was too large. Then he went to try to put the mangled screen back in. When I asked him how in the world did he think that was going to work in a wind, he gave up. He blamed the temporary screen was the wrong size. I think he was sharing a brain with the screen, myself. When he left with both screens, I told him to have installation call me with an ETA of a new screen. I received no communication. I then called the store and discovered he never communicated my message. He simply dropped both screens off and said it didn't fit. She had no idea what the other screen was. I'd like to beat him with that screen right now. I've informed the store they better not send that idiot back with the next screen. This is the last and final piece to finish this project. For the love of God! He didn't even have the clips to install a screen. Had I not made a temporary screen, what did he think he was going to install it with!? read more

your 'company' is run by morons ... for the last few years I have 'complained' at my local lowe's about the fact that there are no shopping carts in the garden center side of your store ...I really believe that you think people will pick up 'stuff' and walk around and pick more 'stuff' and look for a cart to put the 'stuff' into ... I'm disabled - for me to enter the garden center side and not find a cart ... have to decide if I will walk outside ... then walk to the other side entrance ... walk inside get a cart ... then walk all the way back to the garden center to 'shop' ... does that sound like it's customer 'friendly'? today I was going to buy some things we need ... guess what I couldn't find a cart and rather than going thru the shit I left ... went to walmart ... bought some of the things I needed ... will go back the HOME DEPOT (were carts are plentiful) to buy more of the things I need .... heard a rumor that you will be going bye bye ... no surprise to me ...and if I could give ZERO stars I would ... read more

THE WORST CUSTOMER SERVICE!!!! I would highly recommend not going to this one, even though the second closest one is miles away I would recommend to go to that one. When asked to simply cut one piece of wood, they took several minutes and were rude. The entire transaction was horrible. Again stay away from this place, go to a different place, home depot, anywhere but here. read more

So I've been to this location a couple times in the past week, and I've had excellent service each time. The first time I went, I was looking for some lumber and an employee helped me and my partner find a suitable piece of 'culled' wood that would work for our project, helping us save $$. Another visit, I was looking to make a quick trip for some boxes. I stopped by the customer service desk for directions and the woman there was very friendly and helpful. This kind of service will definitely make me a repeat customer! read more

The installer for my water heater was great. The customer service department on the other hand is a different story! The lady up front is not friendly at all. I was just trying to get a refund for the install that was not needed. I came in to the store and the lady up front told me that everyone in that department has gone home so the refund couldn't be processed. I called the next day to follow up about the refund and spoke to the manager this time. I was put on hold for a long time and the manager said that he'll have to talk to the install department again. It shouldn't be that hard to issue a refund! No one followed up with me and I wasn't reassured that someone will! This store is very unorganized! read more

I have been through hell trying to buy a dishwasher from this store. I could go into the whole story but, so as not to bore anyone, let's just say, that almost a month later, I still have no dishwasher. I took off work on the day it was supposed to be delivered and removed everything from the cabinets so the installer could access. I paid for the dishwasher, installation, uninstalling and haul off of the old unit. The dishwasher showed up with no installation/installer. The store's system now showed the unit as delivered even though I refused the delivery since it wasn't as ordered. After numerous calls with delivery, installation and management, and even visits to the store, I was assured all been straightened out. Took off work again today, emptied the cabinets again. The installer shows up with no dishwasher because the store told him it had been delivered. So I still have no dishwasher and the store has over $700 of my money that I am now fighting to get refunded. Shop elsewhere! This store is a fiasco! read more

We came here for sprinkler parts and the worker who is designated to that area has her foot in a cast and rolls around on a chair. She ALWAYS parks in front of what we are looking at and sits there, knowing we are trying to get around her. She's very rude and it's frustrating. When we went to check out, the cashier argued that the part we picked up wasn't the price we said it was and we must have been mistaken. She kept saying that it must have been in the wrong spot... when it was in a bin FULL of the same item on the end of the aisle with the price on the bin. We hate coming here and go out of our way to drive to home depot. read more

When no associate was available to schedule installation of a garbage disposal, went to front desk for assistance. Told they couldn't help me, I had to go back to Fashion Bath. Heard page for assistance at Fashion Bath. Five minutes later called front desk to page for assistance. Once again, after page no response. Four minutes later called front desk again. Said I was still waiting and that if no one showed up this time, they would lose my business. No page. Went by front desk on way out and said they lost my business. Only response was "OK." Apparently they are OK with losing business. I'm OK with obliging them. read more

This place is a waste of time! Checked inventory on an item said they had 59 got there they had ZERO! Must be lots of shrink at this store. And shrink is a part of theft. Lots of stealing going on at Lowes. And the cashiers are SO rude and unhelpful!! Go to HD don't waste your time in this mess of a store with unhelpful personal!! read more

We live in a townhome of 6 units in our building. Some call them row houses. We have a front door and a back sliding door leading to our carport. We purchased the sliding door and doggie door from Lowe's and had their installers do the installation. At completion is when I found out that we would not be able to lock the door from the outside. I was very frustrated by this - to lock our house we have to lock the door from the inside and then walk around the building to get to our car. Seven months later my neighbor went in asking for the same door and doggie door stating it had to lock. They did this for her. So I went in requesting that they do the same for me. This door was purchased on my account yet they kept calling my husband to resolve the issue. My husband is ill and if he gets upset (easy to do) it can effect his physical safety. Their final decision was to say that I got the door I paid for and it was b beyond their scope of services. I am frustrated but more disgusted by this company's policy and handling of my situation. People need to be aware they will sell you what you ask for with no common sense on whether they can do it. read more

I went to Lowe's this past week to look into carpet for my house. I need carpet for my whole house so this would be a great sell for someone. However my fiancé and I spent a good 20 minutes looking around the flooring area without a soul approaching us to ask if we needed any help. There were other people looking around like where the hell are the employees to help me??? Well we ended up pushing the service button and about 5 minutes later a guy shows up to be utterly un-helpful. I asked him if he could tell us the cost for a particular carpet with the measurements that we had with us. He said that all we had to do was multiply the price by 6 or something like that. So basically he was too lazy to really help us by picking up a calculator and doing the math for us like it was his job. But no he basically said that his floor guy was not in today so he couldn't really help us. Well thanks anyway man! Looks like we won't be buying our carpet from Lowe's. read more

We have shopped at Lowes quite a bit from light bulbs to appliances and we have always been happy with the service. However, our last purchase was not a pleasant experience. We purchased a hot water heater on Thursday, February 9th. We were told that an installer would call us between 24-48 hours to schedule an install. The installer waited until Friday night at 4:30 to say it would be Monday before he would come out. Then on Monday he waited again to call at 4:30 to say that the water heater was defective so they would have to get another one. My husband called the store manager and complained about the poor service. He also told him that we did not want the same installer. Tuesday they were able to locate another installer who called to schedule an install on Wednesday. Wednesday they came out to install the hot water heater but now we found out we needed to move the electrical outlet. Finally a week later on Thursday the installer was able to hook up the hot water heater. We will never ever purchase anything whatsoever from Lowes. We think they handled the whole situation poorly read more

don't ever go here for anything gardening! they have the worst customer service in the world! they are so unorganized....don't even know where things are in their ads (the day the ad comes out) and they give preference to males! read more

Extremely low quality of customer service at this location. My most recent trip to this store was a simple one to get two keys made. Apparently not as easy as I thought. The two men working the key station were sitting down behind the counter sorting through locks of some sort. I walked up to the counter and was not acknowledged so I said hello and one of them finally looked up and said someone would be right with me. I thought maybe someone else was working the key machine so I waited, and waited, and waited. Both men continued doing what they were doing and never looked up at me again. I watched another customer come up to the side of the counter to ask them about a product and they barely acknowledged him and acted as if he was bothering them! They never really answered his question, they just kind of mumbled and he walked away. While I was still waiting another customer walked up and asked what isle a product was kept on and again they did not look up at him. They did finally tell him what isle he needed but did not show him what direction it was, one of them just kind of nodded in that direction and that man just walked away as well looking pretty lost. 10 minutes later they looked back up to me and said again that someone would be with me! Another employee walked up to the station and one of the men sitting down asked if he was available to cut the key and he said no but that he was available to leave, and did just that! Finally one of them got up and walked over, to the counter. I'm not sure if this man should even be working because he could barely walk so this might be on the managers. He got to the counter with a bad attitude took my key made two copies and kinda shoved them across the counter to me and walked away without saying anything. Thanks! I went and checked out, went home and tried the keys and neither one worked! At this point I am extremely irritated by the lack of customer service and training that these employees appear to lack and now I have to go get keys cut that will actually work! I will not go back to have them try and re-cut the keys because I'm sure I will be treated the same way and I have no confidence that they will actually get cut right. I am in the customer service industry and if I treated our customers the way I was treated I would not have a job! 1. Train your employees on customer service and on the job they will be performing. 2. Check the health of your employees and if they are unable physically perform their job then send them home. 3. Take this review seriously because I have no doubt this is not the only issue with your lack of customer service. I witnessed two other examples while I was waiting. read more

Never enough people to help. Nothing is ever marked especially out in lawn and garden when the products change for the season

Consistently out of stock. Whomever does inventory should be fired. "Ohh, someone just came in bought all of them" only works so many times.

Went here while we were sealing our floorboards. Bought Zinser for around $3 less than Home Depot. We look forward to seeing if their prices are lower across the board. read more

DO NOT HAVE THIS LOWES INSTALL ANYTHING! I ordered a sliding patio door from this Lowes and it was a horrible 4 month ordeal to get it installed after they had taken my money. First, after tearing out my old door, they realized they had ordered the wrong door. So I had to have a living room that looked like a construction zone for the next 2 months until they were able to come install the replacement. After it was all done they called to ask me how my install went. Went I explained how annoyed I was with the entire process they offered me their "sincere apology." No refund, no store credit. Thanks, Lowes. Next time I'll hire a professional. read more

I have never witten a review before, but their customer service is horrible, unprofessional. The operator was speaking to another employee (I guess) while she was speaking with me. She spoke so fast like she was in a hurry to get me off the phone. They SUCK, after all, customer service is the customers first impression of a company read more

I'm giving 5 stars because *autism friendly* and *pet friendly* and garden center management is great. #1 you can shop there with your dog. My Porkchop has gone there a lot. Put your pupper in a cart (I use a pillow in the cart.) and just shop away. The employees will love on your beast, and you might pass a cart with another dog. Happens. Seriously great people that love dogs. The overall store is really good, even got help buying a reciprocating saw, which I mastered and its been so useful. The garden center is the finest point, though. The management is incredible, including loading your car. read more

We were in the market for a washer and dryer. After trying to get in at several other stores that weren't open after 8:00pm we found ourselves at our neighborhood Lowe's. We spoke with Casey in appliances and before the end of the transaction he had steered towards a high end Maytag set in the color we wanted with the features we needed for a household of 6. The units were $1199 each. We were willing to pay more for the higher quality appliances. Then he tells us they are on sale for $400 off. EACH!! He was very knowledgable and explained that our address was getting us a 4% break on sales tax and he even went the extra mile to ask if we were former or current military. We have shopped at Lowe's for 5 years and never once did anyone inform us of the 10% military discount. We really made out with this purchase. I recommend seeing Casey in appliances if you are in the market. Very professional. read more

Lowes seems to have the unusual, not the normal. If it's something I didn't think of, then they have it. If it's a common item, they seem to have it, but in an odd color. They are not my first choice, but they are closer than the the orange store and the associates are much more willing to ask if you something. I could walk around all day at the other place and I would never be approached, even if I look lost. I typically stop here first since they are closer to home, but end up driving to the other place to get what I need. I used to love that the change of address forms from the post office always had a 10% off coupon inside but they stopped this over a year ago. read more