This store is a case study in how not to manage inventory. Nearly every time I go there, they are out of something I came to buy. Today I went to get a key made, buy replacements blinds for a window, and get a pane of glass. They were out of stock on the key blanks for my key, out of stock on the blinds I needed, and out of stock with the size glass I needed. This is typical of my experience at this store. Lowes is headquartered here in the Charlotte area, so I try to support the local economy as much as possible. But the orange home improvement store half a mile down the road had everything I needed in stock. read more

GO TO HOME DEPOT 2 MIN AWAY ACROSS THE STREET. The customer service in this place is horrible!! They don't announce final sales clearly and don't inform when checking out. But they have a board next to customer service with all their "small print" policies and just smugly point it out. Jacob, the manager, is absolutely horrible with customer service with a terrible attitude telling us as we were leaving "yeah you can leave, goodbye". read more

Lowe's Home Improvement - No sign of final sale. - Hardware Stores Near Me - Charlotte, North Carolina

Just trust, find the nearest home depot instead! The service was terrible! Told me they couldn't cut a long piece of wood so it would be smaller squares or small rectangles and then got mad at us for trying to check out at a different spot. Then when we needed help with self checkout went extremely slow... is 0 stars an option? Never lowes again, always Home Depot! read more

Every time I go to the store they are. They are out of something the sales people in there the young ones they are rude. Don't speak no eye contact ask one to get cashier to get someone to help put Wood inside my car. No one came. She got on the microphone and said it and just walked away didn't tell me someone was coming or not. I will not be going back to this location and I advise everybody else reading is not to go back because they always out of shit read more

I continue to have bad experiences at this Lowes. I just heard a employee in hardware tell a customer that there was only one person who could make kyes. Said she had to "step out". The customer asked when we could get a key made. The employee said "how would I know, I don't know everyone's schedule". This employee usually works at the returns desk and has been there a long time. I can give specific details on this person if needed. I ordered a screen door and Lowes came put to measure They measured the wrong door. That was a 3 month ordeal to resolve As I was leaving the store just now, i saw the cart attendant leaning on the cart corral on his phone. I watched him and this went on for a while. I took my cart back. At least he said "Thanks". This is why I usually go to Home Depot. read more

Lowe's Home Improvement - Don't go here - Hardware Stores Near Me - Charlotte, North Carolina

Paid for a washer/dryer on 5/31. "We can deliver it tomorrow" said the salesman. We did not move in yet so requested 6/22. On 6/20, won't be in stock until 8/21 then 8/27 then 8/31. Called and cancelled. An unprofessional manager explained that it's first come first serve on delivery not payment. They sold my machines. Felt that my frustration was coming thru so I explained to this "manager" that I'm frustrated and not blaming her. I strive to be respectful to everyone. She never introduced herself or offered anything to make amends and didn't even bother to apologize for Lowes' utter failure. Might have shopped here again but after clearly hearing their, we don't care policy, I'll be going elsewhere. read more

Last year Lowe's took six weeks to get the right dishwasher model delivered and installed. The third delivery was the right one. Then two days ago they told me they would deliver my gas stove and microwave and have it installed. They charged me for it. When I did not hear from the installation contractor I called them and they said they can't come out until February 17. Lowe's lied to me. Then they said they can't refund my money. Within 15 minutes it was refunded. Their staff sucks and are ill trained. Check out Home Depot. They've got to be better. read more

Went into garden center to buy what I needed to complete my veggie garden. Late start but will see what I can grow. First garden in over 3years, since moving from nj to Charlotte. Our yard not fenced in and afraid deer will munch on my plants. Bought some seeds to plant flowers to hopefully deter them. Store had all I needed except one pack of seeds I was looking for, not crowded, and pleasant staff. read more

Bought a washer and dryer with expected 2 day delivery that turned into 3 weeks and tons of aggravation. Lowes outsources the delivery to a company called XDT. The are horrific to deal with - long waits on phone, with "not my job" call transfers, careless (damaged the washer on installation), improper stacking installation, bad attitude delivery guys (they had to come 4 times), etc. Lowes: wake up and get a new delivery company!! Until then my business is not with Lowes. read more

Lowe's gave great service in refunding my return without any issues. We shop there frequently and always get great results.

Lowe's has completely gone downhill. I've ordered $6k of appliances in 2 months and each delivery (5 separate deliveries) they've all been delayed, mishandled, damaged, or forgotten about. I ordered a dishwasher on Tuesday and the drivers no showed. This store has some of the rudest employees who look down on women and mansplain any chance they get. I'd rather go to Home Depot where they ignore everyone than deal with sexism. read more

I wouldn't buy appliances at Lowe's. first time I bought a pack of Washer/Dryer and Refrigerator. Everything was good excellent delivery and connections. I ordered one more time from Lowe's I was hoping for the same service. I was totally wrong. The delivery truck with the delivery men were third party!! Be careful even though they have a Lowe's truck they NOT HIRED by LOWE's. They were disrespectful and didn't want to place booties on. My townhome is full construction in the neighborhood and lot of dirt! They told me that outside in not dirty???Are you guys blind? Is a full construction zone so basically very dirty. Anyway they placed washer/dryer and refrigerator inside and when I asked are they working? Their answer was YES everything is good. Well I wanted to check myself after they left the dryer is not starting. I thought is a breaker problem. When I looked in the back there is NO ELECTRIC POWER CORD??? Are you kidding me? So they installed the dryer but didn't bring the cord?? Even though I paid for it! I went to HOME Depot and bought ceiling fans from them. I'm DONE with LOWE's!! read more

Lowe's Home Improvement - Hardware Stores Near Me - Charlotte, North Carolina

I know now that there is a clear difference between Lowe's and Home Depot. Lowe's had what I was looking for and the employee helped me find it. I don't think I will bother with HD next time. read more

Horrible customer service. Went in to exchange two unopened air diffusers for the next size up and was told to go to the Matthews location for store credit. The Matthews store said I had to return them to the store that I originally bought them. I have supported Lowes for years, but I'm switching to Home Depot for all my future purchases. read more

Please go to any Lowe's but this one... PLEASE! I had the worst experience, spent 2 hrs at customer service and still ended up with nothing. I'm going to have to stick with Home Depot read more

Great service all around. I know that the people where busy helping other customers but also made time to recognize me as well.

I was dealing with Jessica (heavy set, and short hair) she was incredibly rude. I just needed some plumbers putty and a new disposal, but she was the only customer associate I could find in the area. She asked me more than once if I knew what I was doing or if I had someone else helping me. I didn't think that Lowe's home improvement would have someone especially female with that much internalized misogyny, and would make me, as a young woman, feel less than capable of taking care of my own house. I hope y'all educate her, and fix the situation to help the next person because I will not be back. read more

Lowe's is Lowe's is Lowe's. It's a different selection of goods than HDepot and it's convenient. read more

Lowe's Home Improvement - Lowe's Garden Center - Hardware Stores Near Me - Charlotte, North Carolina

This particular location has definitely went down hill over the past 5-6 years. I used to love this Lowe's. The cashiers do not know how to count change. I use to let them know when they have given me an extra $5. The customer service is horrible. Does Lowe's teach Basic manners prior to allowing their employees to work with the public. (Except for Willie...he's great). Go to the Lowe's on Iverson Way in Charlotte. You can ask for Chris, J.R., Melvin, John...all the employees have been super helpful and kind. read more

I have a bad experience every time I come here, but tonight was the worst by far. I went to buy a freezer that I knew was in stock. There was only one employee working in the appliances department, and he was busy with customers. I waited around for around 25 minutes, and he never so much as acknowledged my existence. When the other customers left, he finally greeted me rudely. When I told him what I wanted to buy and gave him the item number, he kept grumbling about how it would be easier for me to go to another store. After going in the back for a 'few' minutes, he came back 15 minutes later with a box that was battered and ripped open and completely brushed off my request for a discount for the damaged product. At that point, I decided to take my business elsewhere. This location is the closest for me, but the convenience is not worth the cost of terrible customer service each visit. I'll gladly drive to the Matthews location instead. read more

We are in the process of remodeling our house. We ordered custom Diamond cabinets from Lowes. We ordered them Jan 27th, 2022. We knew there would be a delay and finally got the delivery in May. Since then, we have been waiting on replacement cabinets that were damaged in shipping. It is now August 2022. We are not getting anywhere and at this point we wish we had never ordered cabinets from lowes. The store has no answers for our contractor and we are now receiving a phone call every two days from corporate and they still have not done anything. I would NEVER recommend ordering kitchen cabinets from Lowes. This is holding up our entire project and we may have to seek a lawyer. This has been a miserable experience and we are very disappointed in this company. read more

Never buy appliances from Lowes!! They sold me a dishwasher that wouldn't run and refused to replace it! I had to go buy a replacement from Home Depot! HORRIBLE customer service!!! read more

Waiting forever to pick up my order that had to be shipped to the store. Picked up a tire inflator as well today and I had to find everything myself. Employees didn't want to help look for it since it wasn't in the exact rack even though five were in stock. read more

Hello friends, I go to this location because it's about 3 driving minutes away. I can't say there is anything that stands out from any other location. It's always clean,i guess that's something. Customer service can be hit or miss, but that's no different from any other business. My sister bought a new Range that was delivered....only to find out they delivered the wrong one. We drove back, spoke to the salesman that helped us out to begin with. After punching on the cpu for a while he said it was his mistake. (Kudos to him for owning up to it & not trying to be dismissive or blame someone else). Hey, people make mistakes, no problem. It's how you deal with it once it's brought to their attention. And for that I'm going to add another star (4 stars). He filled out the return forms, set up the most earliest day for delivery. Apologized repeatedly all with a since tone. TTFN read more

Worst customer service. One poor girl at the register with 3 other associates simply standing around doing nothing to speed up the process. Disappointed. I waited almost 30 minutes to pickup my online order. read more

I like to come here and get Valspar paint, light bulbs, and DIY magazines. Recently I decided that I wanted to take the popcorn down from the ceiling so I'll be in here again getting the materials that I need. I've never ran into any associate here who was not willing to help by having accurate information or finding someone who does. read more

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Save your patience and go to Home Depot down the street. They always have just one cashier open, even on Saturdays so if you are looking to get in and out quick that's not going to happen here. read more

If i could give 0 stars I would. Every time I come here, I have some kind of problem. Home depot is just a little farther and never have problems there. read more

I received my refrigerator and the 2 young men told me it was damaged. I called to see if I would get another the same day and they said no it would be the next day and they would call me with the time. As though he cared. It was their fault it was damaged and I couldn't get it replaced the same day? The only positive thing was the 2 young men were so nice. I was told I shouldn't have gone there. I should have listened. read more

If I could give less than a 1 star I would. Went in and ordered materials to update my kitchen counters. They said order will be in in 2 wks. That time came and went. After 4 wks went to inquire about the order. Of course they said next week. For the next 2 weeks they kept saying next week. Well finally come to realize the idiot that took my order never it send. So 6 weeks later I finally find out that my order was never sent. I am beyond pissed. read more

I have never felt more Uncomfortable in a store there a little to few Associate on the floor to Assist the customers I could not find something I was looking for so I walked half the store before I ran into a employee for help , 2 days earlier I was at the same store Similar scenario the was a damaged piece of wood (Paneling) it was more than 50% damage I would only be able to use Half of the material After hunting and associate down he offered a 10% discount witch I was ok with Bb&t then he told me the saw was down so they would not be able to cut it , then told me I coulD cut it with a knife I went to file a complaint at customer service about this rude man, but there was what seemed to be a endless line at customer service and figured if they didn't care enuff to keep Associates on the floor to help customers then I was just better off at the depo and iff the rude man was working at Lowe's he wouldn't be applying at the depo win win right anyways never again read more

After 6 months I am still waiting for my rebate. Really it should never take 6 months to receive my rebate. Also my last visit to the garden center the employee told me after 3 attempts to bring out what I was looking for the employee told me he was not going to help me anymore with getting my order correct. He tried to say it was my fault not asking for the correct Item, really come on man. I am so disgusted with this store in Matthews. read more

Manager displayed the worst manners I have ever seen. There to pick up and overheard this woman screaming at an installer. He stated that the store had given him the carpet and his customer told him the carpet was wrong and that it was an old remnant piece of carpet. Then she proceeded to yell at him about The problem. He just stated that it was the wrong carpet and she continued to scream. read more

I have yet to have a pleasant experience at this location. I spent 5 minutes looking at their fluorescent light bulbs and not an employee in sight to ask a couple of questions to; unless I wanted to walk all the way back to the front of the store where 6 of them were sitting around goofing off. Thankfully I was able to use up the rest of my free gift card so I can shop at Home Depot from now on where the staff is always eager to help. read more

I have always found this store clean,friendly and well stocked. The only complainet I have is they are understaffed but thats trure of most places however the folks where are there go out of their way to help. I have been shopping this store since it opened and they are GREAT. read more

Love this location because it is well stocked, neat and well staffed. Except for weekends I've never felt it was so crowded that couldn't get around easily. Garden center is beautifully laid out and assistance is usually easy to find. read more

Went in today at 7:30 pm bathrooms were disgusting crap on every seat in men's room urine and paper all over floor. Parking lot looked like tornado went through and best of all know-one who could help with a lumber order. Great job off to the Home Depot now maybe they can help! read more

My favorite location the manager Corey is awesome and goes above and beyond to help. Would highly recommend this Lowes to anyone.

Poor customer service. No one would help me find what I was looking for. Left without buying anything. All I needed was a furnace filter.

Lowe's associate by the name of Clyde assisted with ordering our outdoor kitchen. He was very knowledgeable and helpful. Love this location and the staff. read more