You know how when you go to a hardware store you can never find anyone to help you. Well, this Lowes location must be looking to do things a new way. We were helped in a few different departments by some intelligent, friendly employees that not only made good suggestions, but also helped with some concept ideas that I needed to work out. The staff that I interacted with were younger than expected and had a passion that I wasn't expecting. The ability to develop concepts for improving your home with professionals and the available technology makes things so much easier than doing it all yourself or having to contract the work out for the crazy prices people are charging these days. As long as they keep up with the trends and keep excelling with this new approach they seem to have with customer service, we will keep coming back! read more

Have had a few items purchased thru and installed by Lowe's at this point, and have reached a breaking point. Each time there are delays (which we expect) but no updates are ever provided. Someone put in our wrong number and they aren't able to change it. Something is always missed in the build and we have to follow up each time multiple times and continue to get the run around. If this is how they treat us for the "minor" projects, you can rest assured we won't use them for larger projects... read more

Very dissatisfied with the Lowes on Gulf to Bay in Clearwater. 1/1/20 Ordered custom blinds. They only had one staff member trained on the application to submit the order. You have to wait if the person is on a break. Expressed my concerns to what I thought was a manager. Looked like a sales person...named Gordon. Manager of the store is Adam. I suggested cross training staff. He said that was not an option. Very poor response. No empathy...no customer service effort. You would think Lowes would work harder to keep customers in their stores with so many consumers shopping online. Cross train your staff and teach better customer service skills when handling unhappy customers. Will go to a different store in the future. read more

I walked inside one night looking specifically for those plant watering globes having no idea where I might find them. Ardit asked me if I needed any help. Then, he steered me directly to them. Saved me probably 10 minutes. They have metallic paint and paint sparkles here. Home Depot doesn't have that. Home Depot does have a better shade of bright green though. I do like how Lowe's paint samples don't only show one shade with the other 2 colors on the card tucked behind the display. Angel in paint was very knowledgable, helpful, and friendly. My dad was shopping for rotary saws, or something, at this Lowe's, and right away, a mgr. asked him if he needed any help. My dad complained, and this mgr. kept on patiently listening and gave him the white glove treatment. read more

ZERO STARS for this store. DON'T buy appliances here. They have HORRIBLE communication and customer service. The delivery guys and installation guys are awful. They'll call you with a delivery window (sometimes at the crack of dawn on the morning of your date) and then show up whenever they want. They also say they'll call you with an ETA, but they won't. Was COMPLETELY stood up by the third microwave installer (first two microwave that came were dented). Apparently the 3rd microwave was damaged also but no one bothered to call me to cancel the scheduled installation (between 11am and 1pm) so I was home waiting for them!!! Look people, they sell the same stuff at Home Depot and Best Buy. I suggest you try one of those stores, this one SUCKS. I saw the poor reviews of this store before I went and made my purchases and now I regret not listening... read more

Customer service at this store is terrible. Took over an hour and a half to get financed for a credit card and use it for appliances. Cashier did not know how to actually print temporary card. Order for appliances were scheduled for Tuesday I got a call Monday night confirming the order I was told I would receive a call in the morning when my time for delivery wise. Around 10 AM I finally call the store because I had not heard from the delivery people and I find out that I wasn't even put on the delivery schedule. I was told that they would look into why I wasn't put on the schedule and call me back, yet I never received a call back. Finally went to the store that night and the head cashier and the guy working in appliances was really nice and did what they could to help me. They are the only reason why this could get a one star rating. They promised me that my delivery would be Thursday after 6 PM so that way I wouldn't have to take another day off of work to receive my order. Thursday comes around and I get a call from the delivery people saying that they're going to be on their way soon. I let them know that I was told to schedule delivery be after 6 PM and they told me that they saw that on the delivery notes but they weren't going to stay out after 2 PM. I had to take off work again in order to deal with their mess up and they weren't going to work with me at all with getting the delivery when I was told and promised that it would be delivered. Went back a couple nights later and returned a couple parts and purchased a vacuum and vented about what happened and the cashier seemed like she could care less. Normally when something bad happens customer service will try to do something to at least try to make it better but she just kind of shrugged her shoulders. Then when purchasing the vacuum even though I had a 10% off coupon sitting directly on the vacuum she ignored it, processed the order and then when I tried to explain when she told me the total that I have a coupon sitting right there she got all frustrated with me and I finally just had to pay for the vacuum full price without the coupon. This store will tell you one thing but completely ignore anything they have said or promised if it doesn't suit them. I definitely will be going to Home Depot from this point forward. read more

Wow, this lowe is so beautiful, specially garden center. Im surely willl come back here next year for vacation

Very disappointed. Untrained sales people and very poor customer service. My wife and I purchased a new stove top (electric range) at the S. Clearwater Lowes on Gulf-to-Bay Blvd on Sunday, March 15, 2020. Brittany, our sales person, said it would should be ready for pickup in about 3 days. On Thursday, I called the store's customer service desk to find out where my order was. The woman in customer service answering the phone seemed frazzled but found my order and promised to have someone call me back. No one called back. On Friday, I called again to the same desk and was told that Brittany who sold us the stove top should have been the one handling this, but that she was out that day. I persisted and the customer service rep promised to get someone else in that department to call the vender to find out where our order was. No one called me back. On Saturday, I was a put through to a different salesman in that department who promised to call the vender the next day and to call me back. No one called back. On Tuesday, I called again and was transferred to a salesman named Paul who found my order and promised to call me back. He did call me back and said that Brittany had never ordered it from the vender but had put it down as "pick up later", which he said was only for items already in stock. He said the he had gone ahead and ordered it for me from the vender and it would arrive in 4 to 7 days for my pickup. He asked me why I hadn't set it up for delivery to my home since it was free and I told him that Brittany had never offered it to us, as that would have been much preferable to my picking it up. So, a simple order, promised to be ready in about 3 days, has so far taken me 4 phone calls to Lowes over a 5 day period and significantly multiplied the delivery time, because one employee, namely Brittany, did not do her job repeatedly, and, with the exception of Paul, other Lowes employees couldn't be bothered to correct her mistake despite my repeatedly asking for their help. I've given 2 stars instead one star only because I have previously been happy with this store. read more

I needed to get a key made and new garden hose. I know the store layout well. They have everything. If you don't go on the weekend the evenings are good for parking and getting in and out quickly with what you need. You could browse and find anything you want or didn't know you wanted. read more

Always a problem with this Lowe's! I just flew into town to see my little sister and get a tree for us to celebrate on the 23rd and all they had were dry, small trees and they wanted full price! Not even 50% off the day before Christmas! Before, they created an issue on returning an item that they took out of the system! Other locations- Tampa Rd Location and the one near Kmart are awesome! At this location, near Costco has unfriendly, rude, "profit over customer service" staff! read more

All I wanted to do is check status of an existing order. I had to call six times just to get a pick up. then they couldn't connect with the correct person and I kept get the voice menu. I then asked for the store manager and they couldn't even connect me with that person. This is the worst store to do business with ever, how they stay in business is beyond me. read more

Worst customer service I've ever received in my life! My husband and I were shopping for patio furniture. We asked the gentleman who was working if you can help us of the pricing of a patio set. Instead of helping us informed as the store was closing and that he didn't know because he didn't work in that department. The way he said was completely rude and is if it was burden that we even asked such a question. When I am trying to give your company that you work for anywhere from $500 to $1k you would expect you would be a little more helpful. The lady at checkout really wasn't any better. Very disappointed in the professionalism displayed by the employees. We will never go back to a Lowes again due to this treatment. read more

I gave one star review is only because I like their products. It's newer , and more interesting than Home Depot . But the whole shopping experience were horrible , also the return too . 1 . The help button is excellent idea . But associate didn't come for over 10 mins. 2. The associate usually don't have enough knowledge about their product . Happened to me twice . Sometimes , they don't even know how to deal with this kind of situation . 3. Associate has no patience to third customer AT ALL , one time (long ago) I have to actually have to say that in front of his face . If I have to , I'll stop for product only .but if home depot has it . I would never want to come here. This store. Horrible ! read more

The clearance plant rack offers tons of great deals! Be aware that the Return policy is different for those plants. In addition, Lowe's offers this handy little tool called "MyLowes". It allows you to save receipts, set maintenance reminders, and obtain home improvement inspiration. Plus, you can view advertisements online and make quick purchases. read more

Whenever I step into a home improvement store I feel lost with so many items and aisles to look through. The employees do a great job of guiding you to whatever you are looking for and have lots of knowledge. The store is very clean and well organized and the employees in the commercial part of Lowes are very friendly and knowledgeable and making the checkout process very simple. read more

Decent store I haven't encountered staff here particularly knowledgeable about trades craft though. I prefer to go to the Home Depot down the road but if you're already in the mall may as well just get your stuff here. They do have I think a better selection of blinds and bathroom / kitchen items then Home Depot but just barely. GLHF. read more

This store is always clean and staff are very friendly. This latest visit I purchased a bunch of concrete. I asked the cashier if I could leave the cart there and grab my Jeep to pull it to the loading area. He said, "Sure, I'll keep an eye on it". But when I pulled into the loading area, there were two employees waiting there with my concrete and they helped me load it. That was awesome service. The only reason that I gave it 4 stars was because they don't have a whole lot of specialized parts like Home Depot. but they often have better prices on things like lumber and concrete. read more

Second time I picked up a special order and second time I waited over a half hour while they found someone to get it. This is why I always try to shop Amazon. Update, over an hour now. read more

I just purchased an appliance from Lowe's online web site. I made the purchase but nowhere on that page did it ask if I wanted installation. It only assumes pick-up. I then went to the installations page, filled out the questionnaire (for a call back). When someone called me back I was informed I have to go into the store to purchase the installation (could not be done online)! I did that. I got the call from the installation vendor and scheduled my install. The day of my install the vendor went to pick it up but there was an issue. I got a call from Lowe's Installation dept. saying they needed my credit card again. WHAT? They had cancelled my original online order (because it was "online") it was not the correct "process". They rentered my original sale. I rescheduled with the vendor and did get my installation. The reason I ordered online was the day I was in the store ready to purchase there was only 1 associate there and about 8 customers in the area, I waited an hour, left, then ordered online. This review is to let you know if you plan to purchase an appliance for installation, do not order online. The whole process took about 1 month from the day I purchased to installation day. read more

I contracted with Lowe's through this location to do a bathroom remodeling project. Other companies had been recommended to me, but I chose Lowe's as it was a 'one stop' experience. The sales rep was wonderful and helped me with design and picking out of material. I was told, and it was written on the contract that I signed that estimated completion was June 26, July 4th for sure...as a generous estimate, according to the sales person. The job was not completed until the beginning of September. This was a very straightforward job in a small condo bathroom. No fancy tile work, no hidden 'surprises.' I have a long term renter who had to endure people coming and going from his space for all of this time. I was told that I would get 'concierge service' of receiving a construction 'playbook' like the contractors have on site since I live in Minnesota and also get regular updates with photos of the project. I never got updates unless I requested them and got the book last week after insisting that I get one. The contractors left debris/materials in the condo in inconvenient places such as the middle of the kitchen or on the common outside hallway (against association and fire codes). No effort was made to protect any of the furnishing from sheetrock dust, etc. The contractors were caught by my tenant trying to flush debris down the toilet inside of property disposing of it. Lowe's is offering no compensation or explanation for the time it took for this project or the poor service along the way. ''You go a nice bathroom.' I simply will not shop there anymore and would NEVER recommend having Lowe's do any type of project. read more

We received a quote from Lowes for a new fence. We went with them because we thought they would be easy to work with and the fence they proposed was good quality. The sales representative told us that we would not have to do anything, that their installation team would take care of everything. They would keep us updated and we would be able to reach them should we have any questions. This is not what ended up happening. We were in the path of hurricane Irma, so the fencing company called to reschedule. We understood completely and rescheduled for the week after the original install was scheduled (which was the week after Irma). The day before the install was scheduled we confirmed with the fencing company that they would be out the next day. We had not however received any of the fencing material. I called Lowes in the afternoon to inquire where the materials were and was told it would be there. I waited a couple more hours and then called back. I was told that they were looking into what happened and we would receive a call back as soon as possible. We waited and then called back after over an hour of no return call. It was at that time that we were told that there was a logistics issue and they were looking into how to fix it. I was then asked if we could reschedule for the following week. Keep in mind that Lowes NEVER called us to let us know there was an issue, we had to call them 3 times. I told her that wasn't going to happen, we took the day off of work so we could be there and the fencing company had already confirmed with us for the next day. I asked to speak to a manager who told me that the installation is up to the installer and they (Lowes) cannot control them. When I told him that we had already confirmed that they were coming the next day he then went to a different tactic of not taking responsibility. He then said that it was because of hurricane Irma. I said we could understand that, but the hurricane was a week previously and we NEVER received any calls from them after the hurricane to let us know there was an issue. They didn't even call the day before. If we had not called them the fencing company would have shown up and there wouldn't have been any materials. We did end up getting our materials the very next morning before the installers arrived, however they didn't include the hinges for the 2nd gate. Between the installer and us calling we were told they would supply the hinges the next day (Wednesday) for the installer to finish the gate. We have dogs and were disappointed that our dogs couldn't enjoy the fence that we had installed, but we waited. The next day came and went with no hinges received. When I called Wednesday I was informed that they were waiting on a manager to sign off on the additional work and for the hinges to be sent out. The hinges never arrived. On Friday the installer came out and used their own hinges and finished the fence. The store offered a gift card for the issues we experienced, it was at that time I was told that the hinges were to be provided by the installer and they (the installer) knew that. My question to the manager was why if Lowes knew that the installer was to have provided the hinges did they not say something during any of our calls? When I got home I thought about it more and wondered if Lowes was supposed to provide all materials why would they require the installation company to provide the hinges. In addition if they were to have supplied the hinges, why did Lowes provide hinges for one of the gates? As you can see, my experience with Lowes was not the best. Their communication was severely lacking and they pointed the finger at everything and everyone instead of taking ownership. read more

I used to be a huge fan of Lowe's, especially with their military discount, but my latest experience with them has changed that. I ordered flooring through them, as well as setting up the installation. After they gave me a projected date, I passed to them that they would have to speak to my girlfriend as I would be deployed out of the country. Apparently they missed the memo as they never contacted her, left me voicemails, and set up delivery dates without me agreeing to them. When I tried to call back, it takes over 20 minutes to get anyone on the phone. As soon as someone picks up they say they can't help you and have to transfer you. Eventually this was sorted out and product was delivered. When the installers came, they noticed that not enough transition sections were ordered, so they would have to come back in a week after it was ordered and delivered. Lowe's then called me to explain the situation and charge me for additional supplies. After speaking with the representative, he said customer service would finish the transaction. After holding for ten minutes, customer service said they couldn't help me and they had to transfer me to a cashier. After holding another ten minutes and hearing the cashier have conversations with other people, he says it's a bad connection and I have to call back. When I call back it's another 15 minutes of being transferred by the operator and to various departments. Finally I end up speaking with a store manager and he personally walks phone over to a cashier. Somehow the connection gets broke and she calls back. This is almost an hour later and she has to nerve to start copping an attitude. If the majority of the flooring had not already been installed, I would have cancelled the entire order at this time. I've had good luck purchasing items with Lowe's in the past so am giving them some benefit of the doubt or it would be a 1 star rating. Regardless, customer service is terrible and they appear extremely understaffed to handle the customer's needs. I will be taking future business to Home Depot. read more

It's not orange but it does have quit a lot nicer selection of all those things your wife wants you to do around the house ..

This is the closest home improvement store to my house and they have always been very helpful with my projects. I will say that I have had a few plumbing conundrums that I haven't been able to get a great answer for, but they are not specialists either, so we'll cut them some slack there I guess. I always shop at Lowes usually over HD because they always send me coupons! Ha ha. Get with the program, HD. read more

Buying the product is the "easy" part - delivery and customer service is totally opposite. They seem to forget to let you know they are not able to deliver the product(s) because they do not have (as was previously told they do have and able to deliver on a specific date and time frame) - I should not have not have to contact them to inquire where my product is and what is the hold up. Now who knows when I will received and or if ever! Can't and won't use for major appliance EVER again! Your service has much to be desired! read more