I am giving Lowe's a 5- star rating because I received outstanding customer service from an employee named Brianna. I was literally having a meltdown in flooring when Brianna spotted me and came to my rescue. Brianna was extremely professional and knowledgeable and helpful. Brianna did the work of about three people and was extremely kind to my daughter and even gave her a little notebook and first aid kit to keep her busy while I shopped. I even got a cup of coffee, which turned everything back around for me. It's pretty rare to receive such outstanding service these days, but I wanted to make sure that it was noticed. Much appreciated! read more

No idea how this place is still In business. 48 hours return policy on appliances- Costco is 3 months. So if your refrigerator malfunctions after a few days you are SOL. Call the warranty company but Lowe's already washed their hands of the customer. read more

I purchased mulch, rock and soil in the garden center. I pulled up to drive thru and a woman was loading a car in the middle of the main driveway. She instructed me to park on the other side to totally block the main driveway. The two men working in the drive through were great. The woman was very rude and turned a drive through in a let's block the main driveway. read more

Today, I went to several Lowe's and Home Depot stores, only to not be helped or told no, before they even heard my request. Then I called the Gulf to Bay Lowe's and spoke to Reggie, he immediately helped me, confirmed he could help and was polite and courteous. When I showed up Brennan was quick to help me and take care of my task with an amazing attitude. Thank you so much! I normally shop at the Lowe's on 19, but not anymore!!! read more

I recently was extremely dissatisfied with a recent trip to Lowe's. It could have been handled but each Lowe's employees decided minus the Victor the store manager decided to say rude comments under their breath. I came in and purchased several bags of dirt and due to their misleading advertisement was forced to purchase more than I needed. Their add said I needed to purchase 3 bags to get 3 bags free. Since there was no price posted on the display I looked online and saw bags of dirt were advertised for 2.29. I purchased my basket full of stuff and when I reviewed the receipt there were six bags dirt at 2.29 and I realized I did not get 3 bags free. I went up to the counter and three different people tried to explain to me I did get the discount. I tried to explain to them the price online said the bag sold for 2.29 and that was the price and when I purchased 3 bags I should get 3 bags free. If the online price is 2.29 then that is the price of the nag of dirt and the discount should be taken after the advertised price. Lowe's should not have changed the advertised price prematurely Additionally, after I told michael that the advertised price of the bag of dirt is 2.29 then I was not required to purchase six bags to get the discount as it was available to all and that is where the deceptive advertisement comes in. Michael did not believe me so we threw a bag on the counter and scanned it and it came up as 2.29 Michael said it was not so we proceeded to put one bag on the counter and it rang up 2.29 cents. I had to ask each one of them until. I tore the store manager to not escalate their voice as I was not escalating mine. This could have been handled before the store manager if they would have just refunded me the two bags I did not need. I w read more

Lowe's Home Improvement - Picture posted above dirt with no price mentioned - Hardware Stores Near Me - Clearwater, Florida

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I generally have had no complaints re this location, and two years ago I had the best appliance-buying experience of my life purchasing a washer and dryer. So I went back last week to buy a dishwasher and wow have things changed. Did not hear from the installers after the 3 days specified, called them, dishwasher not in store yet. Called a few days later, told it was in, wait 2 days to hear from installer. Did not hear. Called the store, guy said it wasn't in yet. Explained I'd been told it was, he put me on hold came back said he had found it and went on to the truck personally to scan it, and to give installer a few days to call. Did not hear from installer after two days, called installer who said they had no record of it being scanned into their system. Called store, person said it had not arrived yet at the store. I explained that I was told it was received and scanned in. After a long discussion the rep went searching for the dishwasher and found it. Got a text from the installer saying it would be delivered in two days between 1-3 pm. At 2:45, installer called to say Lowe's told him they didn't have the dishwasher in the store. Called store, asked to speak with a manager, who initially said it wasn't in the store. I gave him the order number and he said the installer picked it up in the morning. I explained the installer called to say he tried to pick it up but store didn't have it. Manager went to look for the dishwasher and found it. When installer got to the store they did have the dishwasher but did not have all the accessories with it so he waited for them to get them and got to our house at 4:45. The installer was fantastic. Lowe's - terrible incompetence. If I ever buy an appliance again it will not be from this location. Whatever changes they made from two years ago have plunged them into the depths of inconceivable incompetence. read more

Bought a Samsung washer and dryer combo. Purchase, delivery and set up was a breeze. At the point of purchase, I was dealing with an associate Becky is what her fellow employees called her told me there was a form to fill out and increase your warranty ,extend it another year. She didn't have one but could get one... next day nothing, nothing the next day. Today, a week after purchase still no form. I stopped by the store 10/21/25 spoke with the associate at the appliance department, she said there wasn't a form, and nobody by the name of Becky worked there. Frustrated I needed a manager to straighten a completely unnecessary experience. Manager to assist me was Michael V . 1. He told me I didn't purchase it there..... I do 2. I ask him if he could ask the associate "Becky" about telling me about the form she could get. Michael V then told me there was no "Becky" that worked there...... confusing to say the least. Then he was talking with another associate and ask if Rebecca was back in appliance to ask. Rebecca !!!!!!! Becky !!!!!!!! Unbelievable!!!!! C'mon upper management.... You drive people to shop online...... Worst shopping experience, employees with very little knowledge, no clue how to treat customers. Telling customers what they want to hear. Michael V. honesty is always better. read more

I wanted to express how much these people have helped me find what I need all the time! Paula, James, Ron, and Michael Vest. They are amazing and they go above and beyond always, and that's why this location is my favorite store. Hope this finds you all well! read more

My family and I went to get our Christmas tree and the girl Faith was beyond helpful in finding the perfect tree. We wanted a really thick Frasier Fur tree that would fit in the our living room and she had just unloaded many trees and knew the right spot to find them. She offered for us to look at multiple and didn't mind showing them and we are very grateful for her help! It fits perfectly! read more

Lowe's Home Improvement - Hardware Stores Near Me - Clearwater, Florida

Customer service is very poor You're on your own. Sold me a plant which proceeded to die straight away due to infestation of bugs. Home Depot is my choice. . read more

These guys really are the worst. They have some nice employees working the aisles but management sucks. I ordered a vanity from them and the manager was handling my case because their brain dead employee couldn't figure out where it was. I finally got it and thought all the pieces were in the combo set and come to find out the base pedestal wasn't in there. I called to see if they could please ship it to the Job site and they hung up on me saying someone will call back and of course nothing. They get to sit there and collect their hourly wage to make mistakes while I have to take time, pay money on gas for their mistake and of course there will be no retribution. read more

Unless you use your Lowe's credit card do not shop here. I was told that I had 60 days to return an item by the delivery man and the corporate office and was denied at my local store because their policy is to give you 48 whole hours to make a return. Had I used my Lowe's card, which I don't have due to the 31.99% interest charge on the card, I would have been given 90 days. My product was still in the unopened box and I had the receipt! Why didn't the delivery man tell me that if he left it here that I had only 48 hours to return it? Yes, 48 hours people. I will never shop there again and I work at a place where I am asked for recommendations for home improvements so I expect Home Depot to see a huge increase in their revenue. Good luck Lowes as I see from your reviews that you are down to a 1 star rating. I wish that I could give you a zero. read more

Mark, Garrett, and Billy are now appearing at Lowes Appliances Dept! These guys are Rock Stars! I had shopped the competition and a longtime local appliance store for a dishwasher. Nothing compared to what I found at Lowes. The expertise, service, and extended warranties, along with pricing, convinced me I had done the proper research and made the right choice! Oh, and I also bought a double wall convection over as well! Delivery and installation was smooth. They also redid the existing drain pipes for the dishwasher increasing better water flow! I'm getting ready to upgrade my washer and dryer. I'm focused on the brands as I know I'm buying them from Lowe's! Oh, love my Veterans' discount in addition to their discount prices! Consider Lowe's for appliances! read more

Lowe's Home Improvement - Hardware Stores Near Me - Clearwater, Florida

Stopped by for a variety of things. This location has one of the best garden areas in all of Pinellas County in both variety and quality of flora and fauna. We picked up a beautiful Rubylite Rose Calla lily(Cala Rubylite Rose) and 4 Stella de Oro Daylilies(Hemerocalis Stella de Oro). We also bought some hardware, too. We replaced our faucet cartridges in the kitchen. The store is always spotless and the folks seem friendly when you can find one. We have an option of Home Deport just on the other side of US19 but for gardening needs, we come here. read more

Not bad location normally purchase In largo. Spend about 5 to 7,000 a year but looking to purchase all new appliances and countertops wasn't the greatest. The appliance people are nice but uneducated. And Caren and countertops I believe think she's better than you. But somewhat helpful. Not bad not great. read more

Lowe's Home Improvement - Hardware Stores Near Me - Clearwater, Florida

Lowes of Clearwater has gone to self serve only. If I'm going to go to a home hardware store and buy large objects and heavy building equipment etc. I expect to be serviced in exchange for the amount of money I spend there. Therefore, I will no longer be shopping at Lowe's because they are self checkout only and with no help. read more

My Mom and I went in to get a few garden supplies and Milé stopped to ask if we needed help with anything. We didn't think we did, but we got to talking and he ended up sharing an INCREDIBLE wealth of knowledge. As a result, we ended up buying a ton of plants and products. It was customer service at it's best and I will definitely go back to the Clearwater store for all my future garden needs. Thank you, Milé! read more

I walked around the store for 30 minutes. Very hard to even spot an employee and those who I did pass didn't even acknowledge I was in store . No one even asked if I needed any help. Was going to get a quote on flooring for two rooms and washer and dryer. Then I decide to purchase something and when I get to cash register it is SELF CHECKOUT !! I do not do self checkout !! If I wanted to work for Lowes I would get a job there. The worst store ever !! Will never come back ! Plus I was in Home Depot earlier and 3 employees said hello as I walked around. They actually acknowledge customers !!! read more

Bought a clothes dryer for over 1000.00 and they delivered the wrong electric cord for it so I had to return the cord they brought then buy the correct cord. Then I had to go to the service dept. to set up a service call for them to come out and install. We set it up for the following day- 4:30-6:30 Never called never showed! I called but no one seems to know what to do or say. i called the service dept. Kevin said let me call you back- he never called back....... In the mean time my laundry is piling up! Couldn't be more dysfunctional. I'm crying. read more

I used to love coming to Lowe's they used to have the best prices and used to be more respectable to their customers but after todays experience I'm not sure if I'll shop at this location again, Teresa was extremely rude and had an attitude the whole time she was helping us, if you ask me she does not belong in customer service at all read more

They don't do returns past 90 days despite their policy that they do. If you're doing a home Reno and know you may buy items that will need to be returned, go to Home Depot. You will not be able to return to Lowe's. Also costumer service is abysmal here. 9 months pregnant and got treated so poorly I couldn't believe it. Just get essentials if you need to shop at this store. read more

Very disappointing experience with this store. I asked for measurements for plantation shutters, and they sent someone who doesn't do that. I asked him to measure for a skylight blind while he was there and the data he sent was never rendered into a quote until 2 weeks later when I called asking about it. And when I did get the shutters installed, one of them is backwards and so has to be reordered. . Update: And now the hurricane coverings I bought are missing an entire window. I will NEVER use this store again, and am going directly to corporate. read more

Angie who is a supervisor, has a terrible attitude and is verbally abusive with a short temper. I will go elsewhere as every time I have ordered appliances, the screw ups and CS is a joke. Especially heather who lied and said she processed a refund for a dishwasher and parts that never was received!!. A bunch of liars here. Sooooooooo unprofessional. Spend your money elsewhere. read more

One of the worst customer service experiences I have ever had. I paid for Lowes to come out and measure for blinds. After they got the measurements they called to let me know how much the blinds would be and I paid for the blinds. When the blinds were delivered I discovered that I was short one window. I guess the measurement company never sent that measurement for that window to Lowe's. I tried for weeks upon weeks to get this resolved. To get the measurement people to come back out and measure the window so I could order the window and have all of them installed at one time. The installers actually told me that they were going to come measure it never showed up and then they told me they would just measure it when they come to install the other windows. So now Lowe's wants me to pay for installation again for the one missing blind that I need to order. Truly some of the worst customer service experience I've ever had. I've spent countless hours trying to get this resolved and it should've been done correctly to begin with. I really don't feel like Lowes cares about their customers once they have their money. read more

Hands down the best Lowe's in the country Lisa & Mary are so welcoming in kitchens can't do enough to make your design the highest priority with design ideas and input ... great to do a kitchen with for sure... Thank you Lisa you made this purchase so Easy !! Go see her you won't regret it!! I also must be sure to mention Garret in appliances is the best and makes you buying experience hands down so easy.... makes sure that you have all the comparable options and makes you feel right at home and at ease with you choice's all 5 of them !! read more

This place is more then a hardware store! Love all the different selections on home decor. read more

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My husband and I bought a home last year and had Lowes install new flooring. The whole experience with the Lowes on gulf to bay in Clearwater was just not what I would expect from a national brand. They were rude, did not return calls, ignored calls, had little to no communication.. from cashier to store manager just basically had zero cares to give. After many calls to the store and the corporate line I vowed to never use them again and have stuck to that vow! About a month after installation we noticed part of the floor was bowing up and a board had actually popped up. With reluctancy and filled with dread, we made the call to report the issue and have it fixed....about 6months ago, after several more calls someone came to have a look at the issue. The original installer put the boards too tight and did not install a transition to keep everything in place. To fix this one board would require 6 boxes of flooring and half the room to be torn up and redone. He notified the company of the materials they needed to order and we were told Lowes would contact us to set up the repairs. A few weeks went by with no communication, so we called them and were told the ticket had been closed out as completed. As no work had been done, they reopened the ticket and we waited.. several phone calls and months later, we we told the materials were in and someone would be out yesterday to get started. Unfortunately, he had to call in sick yesterday but would be here today to complete the job.‍He did show up today but wasn't told that he needed to pick up materials on his way... so after 20 minutes of phone calls he was told that the materials could not be found and the person who was supposed to secure them could not be reached so he couldn't do the job today. We were told to call Monday and reschedule. I will say that the one bright spot has been the installer, Sergio,(who is an independent contractor and not a Lowe's employee) who listened to me go from zero-karen in about 10 seconds and somehow left here, figured out how to get the supplies and returned to complete the job. So please, please heed my warning...save yourselves from the anxiety, the mental anguish, the frustration, the high blood pressure, the tested patience and the time..just #dontshopatlowes read more

Lowe's Home Improvement - Hardware Stores Near Me - Clearwater, Florida

Terrible delivery. I called inquiring why my delivery was still late. Speaking with the manager he said they called to deliver yesterday (Saturday) as per their schedule and it wasn't true. I called the customer service to inquire about my delivery and they said they would deliver the following day (Sunday) between 9am and 1pm since the driver was late. Sunday said they couldn't deliver cause they weren't organized to do so with their personnel, and pushed it to Monday. Total lack of responsibility and ability to organize, still don't have the furniture delivered. The manager even asked me if I can organize and hire people to grab the delivery from the truck on Monday since they can't organize to have their people handle the delivery as they should have done on Saturday due to lack of personnel. This is a total joke, lack of organization, and inability to deliver a proper product. Also, no handling for the trouble was offered. Total lack of organization and ability to deliver a product. read more

Lowes service department is run by dolts. I ordered delivery of refigerator to clearewater florida home, it arrived damaged, delivery man said to call number for replacement ... called no one answers, message says 30 min hold time or leave call back number, I left number and finally get call back but NOT a live person, just another recording placing me on hold read more

Really bad costumer service. I had to call like 5 times to get through to somebody. I spoke with 4 people total today, one of them sounded so bored and not willing to help at all, 2 of them put me on hold for a long time until the call disconnected and the last person I finally was able to speak to was in a rush and kept cutting me while I was speaking. This is not the first time this happens and it really doesn't make me want to keep purchasing from here. read more

I cannot believe the customer service at this store!! Took my 86 year old client there to get a few things and they only have 1 electric cart!!!! Then requested to speak with someone and stood for over 30 mins waiting on someone. Absolutely unacceptable!!! Lowes get it together. read more

Went to buy a fridge, Brittany was not very helpful. Did not get the one we wanted. Not in stock. Not sure when it will be in stock. Went through 8 refrigerators found one. Can't get it until next week. Call the store too busy to help try to move up delivery store doesn't know has me call expecting delivery service they tell me to call lowes what a run around no help such a hassle not a good experience at all. I will go to home depot next time for sure read more

Hotter than outside! I have complained in writing, to the manager, left it here but it didn't show up! I now complained to corporate. We are remodeling our house and need to go here regularly the last couple months but every time we do it's so hot we have to leave and not get everything! Between having the mask on and the heat We are soaking wet after just a few minutes. When we ask they say the temp is controlled out of South Carolina - I don't care who controls it fix it!!' Today I almost passed out I don't have a choice of where to go it's closer to my house and Home Depot is always so crowded probably because everyone going there because of heat! It's so unpleasant I now try to buy everything online - maybe thats their reason they don't want us shopping there! read more

Returning something I bought through their web site was a nightmare. I always preferred lowes over homedepot. Will never step foot in lowes again. read more

If I could leave zero stars, I would. I'm so tired of going into Lowe's and never finding someone to help. Today was no different, only it went to new lows. I had the bright idea that I would just run over on my lunch to purchase a shower head replacement hose, which their website said was in stock, but after wandering the plumbing and fashion plumbing aisles, I still couldn't find what I was looking for. As usual, not a salesperson in sight, so I rang the bell. Three minutes. Five minutes. Ten minutes. Finally, as I'm about to leave a salesperson walks by and rudely helps another guy near me by pointing to the aisle he wants. The customer says "he has been waiting for you" to the salesperson, who looks at me and says "it'll be a minute" and walks away. At this point I'm completely over it and go to the customer service desk to complain. Upon arriving at the empty desk, the associate turns her back to me and starts sorting through bins. Seriously? Lowe's, you want my business? I think not. You don't deserve it. You haven't earned it. I will never shop with you again, and I will tell everyone about my experience. In person and on every social platform I interact on. Thanks for wasting my time. Again. read more

There are times when entering a store, one might expect to make a purchase of items and exit unceremoniously. However, Lumber Associate Ron Coats, took the lead from the Lumber Manager and filled my order. Bro. Coats went to work and in no time, selected the best boards and followed through by cutting the two (2) eight foot pieces in half. Moreover, Ron finished his job at the cash register, and fully shrink wrapped the four (4) foot sections together. Shrink wrapping facilitates and is the preferred way to take a limited number of boards to travel by PSTA, to a given location. Moreover, it is factually the best way to travel by bus, cutting down on splatter and possible injury. I want to thank again Ron Coates and his Lumber Manager for helping in such a way. Please be advised that this is not the first time I have worked with Ron who has always given me the best of customer service. read more

Lowe's is our preferred home improvement store. The employees are always super friendly and knowledgeable, not only with helping me find where an item is located, but willing to listen to my project and offer suggestions on how I can get it done. What I really like about this location is their twice-a-month kid's workshops. The kits may be based on kid's movies, but the kids really like that, and the kits are fairly easy to put together. They are made out of real wood and have so far lasted through some heavy playing. The kits have stickers, but the base item can be painted instead, or once the stickers get ruined. I really like that this location sells "sample size" paint containers that you can get mixed to whatever color you choose. These 7-8 ounce containers are absolutely perfect for small craft projects (such as painting the resulting toy from the kid's workshop!). You can also have wood and PVC cut by an employee. I've never been charged for the cuts, although my requests have been fairly simple and straightforward. This is especially nice since we don't have any saws at our house, and no place to store any, either. read more

Went to Lowe's to get a key made. As I was within 10 feet of the person who makes keys, he looked at me at walked off. It was clear I was approaching the key-making machine. As soon as he walked off, he began flirting with another co-worker. I rang the buzzer , then heard the announcement that someone in this area needed assistance. Looked again. He was talking on his phone, laughing. No question he knew I was waiting to get a key made. Did the buzzer two more times, about three minutes apart. Still no one came. Took the alert buzzer and asked him if it was working. He still refused to help us. Never was able to get the key made. I've spent tons of money at Lowe's in the past. Never again. Home Depot, I'm sure, will have customer service. read more

Terrible terrible terrible. Service employees are fine. Management leaves a lot to be desired. Not surprised at the overall rating of the store. read more

I bought 4 cans of faulty paint but didn't realize it until a few days later and it started peeling up off of the patio floor. Lowe's would not refund the first two cans of paint because I didn't still have the cans. I had to pressure wash the entire (enormous) surface a second time to get the peeling paint up and now I have a mess. I'm out $60, have an unpainted patio, and wasted a great deal of time and energy. Disgusting service! read more