POOR Service! I ordered a security screen door in July of 2023. Was to be delivered at end of Aug 2023. Sept rolls by.. Nothing.. Store knows nothing about order. Than Lowes states it will be delayed 2 months. Now its been cancelled. The Manager did NOTHING to help! The Staff have no clue! I will NEVER buy from Lowes again! I have put $50K in my home in just 2 years.. Lowes will NEVER see another dime from me again! Fk Lowes in Folsom, Ca read more

I had carpet installed on my stairs. After about two years the carpet started to come apart from the stairs. Poor workmanship and install. Of course Lowe's will not make right because it is out of warranty despite the fact that their installers did a very very poor job of installing. Avoid Lowe's install at all cost!!! read more

Lowe's Home Improvement - Hardware Stores Near Me - Folsom, California

It's a nice and clean store with friendly employees. All the usual drawbacks of a big box hardware store exist. My big issue is that they have no cashiers and try to steer everybody into self check. I don't work there and I value businesses that employ people rather than cut every person they can. It's an operating cost, plain and simple. I left my cart full of things today and will do so every time there isn't a person up front who can check me out. It's a principal thing. read more

I've never had a single negative experience at Lowe's. They often have things that I need that for example, Home Depot, many not have. I've purchased plants, ceiling fans, paint, power tools, patio furniture, and more at this location. All without issues with the product or home delivery. The parking lot can be quite busy but there is definitely more places to park here compared to Home Depot in Folsom. The store is clean, organized, and the staff has always been helpful whenever I've gone. I also like how they sometimes have bonsai plants. read more

So much stress! Purchased a water heater that was installed and would not stay lit. Installer went to return the water heater and was told they can not accept the return until I contacted the manufacturer. Clearly they are not even familiar with their own return policies which specifies you can return the water heater in like new condition for up to 30 days. We picked up and installed on Saturday night tried to return on Monday so not even 2 full days that we had it! When I contacted the store I was told by Moe to call corporate. Mind you the wait time for corporate was a 2 hour wait! Oh thanks! Who treats their customers like that? Called the store back and I was hung up on twice. After sitting on hold for a manager for over 30 minutes. Single mom trying to pick her kids up from school, down a water heater and I live an hour away from the store in the mountains where I had to bathe my 5 and 7 year old kids in cold water because they refused to return the defective water heater. I call corporate again and a very kind lady reads their own return policy and agrees to exactly what it says. She calls the store and connects me with the manager Jesse. She also had to wait 45 minutes to get through. So why does the customer have to jump through hoops? I have to call corporate, I have to wait for a response through the manufacturer which could be days since when you Google them it shows the main source of contact is an email! Clearly we are being fed lies as again your policy clearly says we are in our right. Guy says it can't be used...no where in the writing of the policy does it use those words. It says, "like new" condition. Even then we hadn't even had it for two days and it doesn't work! That's common sense! So after three hours three hours! Wasted time and money it costs me more time to my installer hourly since we do not want to go with the same brand and have decided we don't want to purchase from Lowes after how we were treated. No other companies have a water heater in stock. Then I can't even get an installer out until Thursday. Can't even bathe my kids! We eventually find one through Ferguson thankfully, unfortunately it's banged and dented pretty good. We call Ferguson they let us take the water heater assuming it was just one dent. Unfortunately, after we fully took it out of the box we realized is was banged up and dented in four other spots, Ferguson ordered us a brand new one because of its condition and are still taking the banged up water heater back even after installed!!!!!!! No questions asked and even offered a discount! We didn't even ask for one! We just wanted hot water! We were just grateful they honored returning it with no issues the credit was just a great company going beyond when they didn't have to do that! They cared! Original installer goes in to return original water heater. I was assured by Jesse a manager ( who was kind) that there would be NO issues with the return. The girl (Tina) gives my installer once again a hard time. It's 7:30 at night. And here I am again dealing with it. Do what's right by your customers and quit trying to rip people off. Stop giving attitude to good customers! There are consumer protection laws for this very reason! Your policy couldn't be any more direct in its wording, yet you put your customers through so much disrespect and stress! It looks really shady as a company since everyone was onboard telling us they couldn't return it. Yet none of them clearly have read their own return policy. Be aware of purchasing from this store. I can only sympathize with the fact I managed for Home Depot. You follow certain protocols per overhead and the amount of loss due to people that steal or rip the company off trust me I get it. But not everyone fits that category some of us are still honest people. I myself would have never put my customer through the amount of stress I have gone through over this whole situation. Giving attitude, hanging up on me trying to talk over me when you say a manager will call me back and I'm asking do you have my phone number because you never asked me for it and then immediately hung up on me because you weren't even listening to me asking if you had my number! At what point does a person stop being nice about it? I would have processed the return and did right by the customer and then handled it later with my manager. At least I would have done the right thing and that's how you keep in business. Doesn't matter if you are a big corporation or not, companies close everyday. And in this economy things are ever changing. If you try to rip your customers off eventually you won't have any. Ferguson went above and beyond and I am beyond thankful and grateful for their honesty and kindness, as well as their integrity as a company. read more

Lowe's Home Improvement - Hardware Stores Near Me - Folsom, California

Went to Folsom Lowe's and plopped down 35 bucks to get a carpet measurement. the carpet was for a master bedroom with alot of tile flooring. Measurement came back as 526 sq ft which the guy wouldn't tell me when he finished. He said all the measurements would have to be put in a computer. Called Empire Today for comparison and their measurement was 360 sq ft. I called Lowe's corporate and lodged a complaint. They told me to take it up with the folsom store manager. After calling 3 times and never able to talk to the manager I wrote a letter and mailed it to the store. Never got a word from the manager and they pocketed my 35 dollars. The 166 sq ft overage fabricated translated into several hundred dollars on their quote. Never again Lowes.....Never again. read more

I ordered several windows online from Lowe's of Folsom. When I got there to pick them up, five of the windows were not in the original packaging. I said that it was ok because the windows looked to be in good condition. When we were installing the windows, I noticed that the five windows didn't have screens. I called up the store and told them the problem and they ordered the five screens for me. I picked up the screens today and they fit perfectly. Thank you. Lowe's of Folsom. for being honest and trustworthy. read more

They will take advantage of you and overcharge you for repairs if they can get away with it. Nice try but I'm not an idiot. Tried charging me almost $5000 for simple repairs. read more

I have to preface this by saying that I have been here several times before and have received good service but this is an example of how one rotten apple can spoil the entire basket. I came here to check out at the garden center and made eye contact with the cashier who was brushing some items on the aisle. I waited with my cart right next to the cash register literally steps away from her. After a few minutes, I glance over to her. She proceeded to ask me if I was making a purchase. I said yes and then she rudely asked if I was ever going to say anything to her. I replied, I thought she saw me and was just finishing up her task. I found this interaction completely offensive- would she have reacted the same way, asked the same questions, and made another customer wait who was not a minority? I was thinking I was being polite by waiting for her to finish but instead her tone was I had to ask her if I wanted any help. This is a prime example of microaggression experienced by people who are not white. Sorry, I think we can do better as a society and if you work in customer service and your job is to check out customers- you do not wait until someone complains you are not doing your job before you do something... read more

Needed extra time to pick up an online order & Jennifer took care of it! They stock a lot of nice lights, plants, and seasonal items at affordable prices. The paint department really stepped up by providing solutions for my craft and yard projects this year. Lots of improvements for not a lot of money read more

Very frustrating dealing with your cashier today with adhd. She just has to listen to what I say n follow. I had to repeat my answers many times. All she hs to listen n do it. Her excuse was adhd why s she working if can't ay attention. She should be in different dept just stocking up stuff. Next time if your cashier won't follow I'll drop everything amd just leave go somewhere else I don't have all day.! read more

Customer service was very very much in need of being customer service, it was all about Lowe's and there policy not the customer who was doing everything to be fair and curtious The manager did her job to the letter as far as Lowe's was concerned... for get the right and correct thing Remodel my house out of this store means nothing now days Always go to greenback in Citrus Heights read more

Super disappointed with the lack of customer service when you try to call. I was disconnected twice and the phone maze is a real nightmare. When my dishwasher was delivered they dropped it. No installation. I paid a haul away fee for my old one and they said we will come back and get it when you pull it out. All this is fine had I known this upfront. Not doing this again. read more

Very bad customer service even they tell to customer if you can take your own thing otherwise there's no one to help you read more

Lowe's Home Improvement - Hardware Stores Near Me - Folsom, California

Went too Lowes I like too get bargain prices on plants that are almost not going too make it and found Two I went about 6 no manger in nursery a kid didn't know what too do that was working there I went too customer service was horrible she check plants said they were regular price REALLY !! And she says she couldn't do anything about it bad bad service very disappointing!!!!!! read more

I will never know if they are any good I called to see if they had new Halloween merchandise and the phone just rang for 6 minutes, absolutely ridiculously poor customer service! read more

I bought a John Deere lawn tractor at this Lowe's last week. And the associate who helped me was Janelle. I wanted to let the Company to know that her customer service was above and beyond , she was very knowledgeable of the lawn tractors. She also took me up to customer service and i bought it. she said she would call me the next day about delivery which she did !! It was very nice to see an employee actually help me and have great customer service skills!!! read more

I have a issue with my refrigerator that I purchased at Lowes on July 26 of this year. I bought one of those refrigerator where the doors are interchangeable. When the installers at Lowes installed the refrigerator door improperly it caused the freezer to builds up ice. I daily need to scrape the built up ice in the freezer! That two months ago. I still have don't have a working refrigerator. Customer service is not their priority. read more

Lowe's Home Improvement - Hardware Stores Near Me - Folsom, California

In the past two weeks I have gone to Lowe's five or six times to spend about $2000 on a washer and dryer and yet not once has have I gotten it someone to help me! Even after asking for help terrible read more

I've always had great experiences here. Their customer service is always top notch. Yesterday on 2/11, I asked a team member to help me find a product. It was in the morning, a woman team member in the bbq department, help me find a cleaning product. She looked it up on her device and got the sku number. The product was no where to be seen on the shelf, except for the larger bottle, which I really did not need. After some investigation on her part, she found the product was still in a box up above all the other things. She got the box down and got exactly what I needed. She really went the extra mile to ensure I got the exact product I wanted. I so appreciated her customer service! And I find I have similar experiences when I come here. There's always a team member close by willing to help and answer questions. After just coming here a few times, I refuse to go to Home Depot anymore. Not an employee in sight ever, terrible customer service and crap products. This Lowe's location is truly amazing! read more

I have gone to this Lowe's in the past year for two major purchases. First one was for a new oven microwave combo and most recently I went in for a new cooktop, new countertops, new backsplash. The oven microwave combo did not go well, but ultimately we worked through a few issues. I decided to give them a second try. I went in and spoke to three different people, one from appliances and the other two from the countertop area and either what they were saying didn't make sense or I wasn't understanding it, but I left without buying anything. I went up the street to their competitor, and either they were explaining it much better or their processes were much better, but things are going really well and I was able to buy new countertop, backsplash, sink, faucet, cooktop, air vent, and lined up service for everything. I will wait till the process is over to give them a review, but for this one, I will not be going back to Lowe's again. read more

We purchased a refrigerator in August. We were told at the time to steer clear of Samsung, because due to COVID, there were issues getting them into the US. We chose and LG instead. Was happy with it proceeded with their financing, it was on sale, included their extended warranty. The sales associate, Paulette, I give five full stars to. She was personable and knowledgeable. We knew it would take until October until our refrigerator would arrive. What we did not know was that payments would begin immediately...for an appliance not yet received. Hmmmm. Today, almost two months later, the same week, the refrigerator was supposed to arrive, we received a call informing us the refrigerator we ordered, and already began PAYING for, was no longer being made and we needed to come into the store. Guess what...sales are no longer happening. We weren't even offered a replacement offer. We had to seek out an employee for assistance. Even though one was there, sitting on a chair puttering with the computer. Once we went to customer service, all they could to is refund the difference and we would need to make calls for the Lowe's Credit company and extended warranty. Never an apology. Never a suggestion to put this money toward another refrigerator and make up the difference or fix THEIR problem. VERY POOR CUSTOMER SERVICE ALL THE WAY AROUND. VERY disappointed in you Lowe's. You lost this customer. Especially since I have been without a freezer since August and will be until I can find a refrigerator on sale again...maybe in 2021. Thanks. read more

Lowe's Home Improvement - Original refrigerator purchased in August 2020. Now unavailable. Thanks Lowe's. - Hardware Stores Near Me - Folsom, California

This Lowe's need more cashiers on Sundays. Around 11am I was at this store trying to get propane replacement. Ask cashier Shirley for assistance and asked me to be in line. I was standing in line waiting for her to assist. She was just chatting with customers so I let others pass me like 7 of them. After 10 minutes waiting I approached her again and asked for assitance, she asked me to fall in line again and I said I was waiting for over 10 minutes. She walked away and helped someone else. What kind of customer service is that? Instead of me getting pissed off, I carried the empty tank back to my car and went to Homedepot and only took me 3 minutes to get replacement. Lowe's management if you see this review I hope you add more cashiers and train your employees better customer service. For now I will go to HomeDepot. read more

Lowe's of Folsom appliances. Went to look at refrigerators & were waited on by a very knowledgeable lady named Paulette. She did not push & listened to our needs before showing us 2 different counter depth refrigerators. Her listening skills & professional approach were first class. Told our neighbor about our experience & he ended up buying a refrigerator from Paulette the following week. He said his impression of Paulette was the same as ours; positive! Paulette is an example of first class customer service! read more

Had a simple warranty question, but after calling and letting the phone ring for minutes and minute multiple times, I was losing my mind. I decided to try 3 other locations just to get an answer. None of the locations (Folsom, Rancho, Citrus Heights) answered either. It's ridiculous how no one seems to care about customer service which includes picking up a ringing phone! read more

Terrible customer service. Bought a fridge. It was on back order so the delivery date was changed a couple times. However when i call two days before the third scheduled delivery date and get hung up on 4 times before customer service writes down my name and number to walk down the the nit wits in appliances they finally call me back. Mind you this is the third pending delivery date because they scheduled a different date than the fridge to deliver the water supply line when they had not yet delivered the fridge. Brilliant. Anyway. They finally call me back. Guy on phone confirms my delivery is still on schedule in two days. He PROMISES me they will call the next day to confirm the delivery the following day. Then of course no call. I try for 30 Minutes to call these ass hats. They don't answer phone. The best they do is lift it off the cradle and hang it back up. So here i sit having scheduled tomorrow off - again- not knowing whether I'm getting a new fridge tomorrow or not. Don't shop here. Don't expect any form of intelligent communication from the appliance guys. I spent $3,000 on a fridge and its the last penny I will spend in this store. Pathetic. read more

Two words - Premier Logistics. Lowes corporate level logistics company is Premier Logistics and they are a NIGHTMARE to deal with. Find a new supplier Lowes. Until then, you earned this 1 star rating. read more

*Zero stars. Customer service is AWFUL. Do NOT purchase your appliances here unless you want an absolutely FRUSTRATING experience. Costco or Best Buy are the way to go (: read more

The register out self checkout crashed on me, and the employee working there said that it happens all the time. I left without my Christmas lights because I was told I hadn't been charged and I certainly didnt want to risk paying again. The charge DID clear my bank and Lowes refused to give me my money back and the bank denied my claim. I am out $90, I have no Christmas lights, I will never shop at Lowes again. They will take your money and give you nothing and then they say Sorry, we don't have any record of that transaction. read more

Return customer service is horrible, I bought few items to repaint my house couple days ago and one item is not working properly. I went back to Lowe's and request exchange on the item. Not even return, I need it to fix my project. The lady said they will not take my return. For $5 item, you lose a loyal Lowe's customer. read more

Lowe's is absolutely, the worst company to purchase product with Installation Services. We purchased a natural tile backsplash for the kitchen. A week after the install date, we're told the install could happen in 2-mos later, but the could not provide a date. We fired Lowe's installation services, got a local tile installer. Several of the products the Lowe's Installation Services had us purchase were the wrong type or size for the type of tile. After kicking Lowe's to the curb, getting a refund the backsplash was completed in 3-days by the local tile installer, superbly. read more

terrible customer service, bought a 1200$ dryer less then 3 weeks ago and they wont take it back because there policy is 24 hours for returns, super disappointed, dryer takes 3 cycles to dry clothes. Dont buy your appliance here. read more

Appreciations with Gratitude to Paul for the time and care he placed when I went to start the process to order custom window blinds for our home. I am a newbie to selecting blinds and had a number of questions. Without any hesitation or rushing me to finish our conversation Paul assisted me with all of my questions and I was even able to discover cordless blinds which I never even knew about! Even though I arrived with the measurements already for each of the 7 windows- I was informed I had to get the measurements from a Lowes representative. Disappointed however I understood there is a process so I went home without being able to order the blinds the same day. Stacy called me later that same day to schedule the service. Unfortunately took 11 days to schedule our appointment for measuring since there was only one day per week someone was going to be in our area and although my husband works from a home office he was not available the Thursday of the same week so we had to wait till the following Thursday which was the only other day someone was in our area. Once I had the measurements completed I was informed I had to wait till the next day to place the order on the blinds since the information needed to be inputted into the system. Normally this would be fine however I informed David (I recall to be his name) that I was going into surgery for my bladder the next day and wouldn't be able to return again for 2 weeks and asked if there was any chance I could somehow place the order that same day. Truly kind of David to say he would personally go to Lowes in a few hours after his last appointment and make a photo copy of the measurements at Lowes so that I can place the order that same day! *Son of a Blind Guy* is the name of the company and I truly greatly appreciate the kindness and friendly manner of the service provided. He informed me to simply drive down to Lowes anytime after 1pm and the measurements will be ready for me there waiting. Delighted was I to welcome the friendly call from Paul within a few hours to let me know he received the measurements and we scheduled to meet within an hour time frame. After looking at the sample blinds that were on display I discussed what my preferences were so he took out the Levolor binder and walked me through the steps so that he could ensure I was selecting the best choices for my home. Every little detail was discussed and confirmed and even after the paperwork was printed out Paul took the time to double check everything and had me review everything with him in detail description to ensure I was happy and satisfied. Unfortunately takes up to another 3 weeks for the blinds to arrive so the entire process from April 11th to May 12th delivery date is taking up to one month to receive the blinds. In addition there is more time to schedule the appointment to have someone come back to our home and install the blinds when received since we have to wait until the blinds arrive before making the appointment. Thankful Paul did let me know when we first met that the process would take 4-6 weeks on average. I almost hesitated and was going to look elsewhere for another company for a faster turn around for completion however always trusted LOWES so decided to proceed. While I was finishing up the ordering process Paul asked if I knew about the LOWES PRO program to which I didn't. He explained the benefits and was able to sign me up right then and there which again is another appreciation! From the beginning process to completion I truly appreciate the time and care Paul spent to ensure the experience went smooth and simple. Hubby and I truly do not understand the 2 star rating for this LOWES location. During the past few years since we moved here from the Bay Area we have always and only received the most friendly and positive service and performance from this LOWES location. read more

Deidre in the paint department is A M A Z I N G! Hubby and I are repainting the deck and we're looking for a green/grey color. We got 2 gal of this "Elkhorn Cactus" and thought it was perfect...but no. Disappointed to say the least. Called the next day and Deidre said that she would try her best to make it more green. Brought in my 1 full gal and my .25gal. She was very patient and so helpful telling me to look at different colors and to check them outside too, since it's going to be outside! That never occurred us apparently. Deidre exchanged my paint and gave me 2 gal of "Field of Trees" and it is P E R F E C T! I am so so pleased with how helpful and knowledgeable she was about the paint! Thank you D!!!!!!!! read more

Lowe's Home Improvement - Elkhorn Cactus (blue-ish) with the Filed of Trees on top (green-ish) - Hardware Stores Near Me - Folsom, California

I always come here for my garden plants; they are outstanding and continuously​ grow and provide me with lots of veggies. Of course, there are so many other items you can purchase but mostly for me I get gardening items, soil and plants and that is very fantastic and always worked out great. read more

We've used Lowes many times for home repairs in the past. Two weeks ago we arrived home to our toilets overflowing. We had standing water on the ground long enough for it to seep through our ceiling. We had a plumber come out let us know what was the cause of this. Long story short we did new toilets and every single bathroom in the Great!! He recommended brands of toilets to invest in. My husband called around to see who had the best price. Pretty shocking that Lowes actually came in at the lowest for the brand and we needed!! The unit included the tank toilet even the seat. I didn't think those items were sold separately but I guess they are?? Anyhoo we are Beyond so with the products. Adulting amuses me everyone's while and this is the once and a while! Who knew I would be excited of new toilets!?!?!? read more

Lowe's Home Improvement - Hardware Stores Near Me - Folsom, California

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Bought a microwave with installation services. Service was super fast. Like done in 15 minutes. Thanks! read more

Glad we have choices to buy home improvement items, locally. I purchase from both box stores but find that Lowe's is smaller and a bit more 'family' feeling if there's such a thing. Feels like its easier to find someone to assist when needed. And I respect an establishment that offers a discount to Veterans. read more

I ordered paver stones to be delivered to my home. Not only did they not arrive on the delivery day, when they did arrive they were damaged. I was told I could get a refund by calling in but after three follow up calls in the last month I have yet to get a call back. read more

I submitted an online order for in store pick up at 4:45pm on a Friday (3/8/19). I had some errands to run and found myself near Lowe's around 6pm the same day. I was not notified that my items were ready, but figured I would go in and check. The pick up counter was closed and a signed told me to go to customer service. The manager working there seemed tired and was unfriendly. I explained to her why I was there and she told me it wasn't ready yet. I figured it wasn't ready, so no biggie. The store was dead. I came in with myself being 39+ weeks pregnant and my two young children. I told her I would like to pick it up anyways since I was already there. She did not offer any assistance with this. I walked out front of the store to look for a large cart because I was buying a large item that would not fit in a normal sized shopping cart. There were none. I went back in and asked the same woman where I could find them. She said since I was going to plumbing, there would be carts over there for me to use. We walked to the plumbing area -- never seeing another associate on the way and the boy cart I could find, had a shower door already on it. I found what I needed, a large shower pan and pulled it out. I walked it over to the next aisle and found a male associate. I asked him where I could find a drain. He said it was in one of the two aisles there and instructed me to walk to the end of one aisle while he looked in the other. Again, 39+ weeks pregnant, I am carrying/dragging this huge box with me and can't find the drain. I pull out my phone and find it online and discover it is two more aisles over. I explained this to the male associate and he offered no further assistance as I waddled away carrying this huge box alone. I found what I needed and proceeded to customer service where I passed two more male associates chatting near the check out area. They see me and still, no assistance offered and I have still not found a large shopping cart. I get to customer service where the unhappy manager is sitting in her office, a male associate is helping a customer do a return and a female associate is standing around. I walk up behind the other person in line and look in her direction for help. Then a couple comes into the store with a return and she immediately helps them and ignores me. Okay, so now I'm beyond irritated, I'm tired and I'm in pain. I drag the box back over to self check out and pay. The cashier offers to have a runner help me to the car. At this point, I don't want any Lowe's employees help. They don't care about seeing an extremely pregnant woman with her two young children walking around the store, carrying a large item and offer ZERO assistance. I'm appalled at this point. I decline and leave the store. Five customers are outside chatting and instantly stop their conversation when they see me and my kids and offer help. I'm almost in tears at this point for the complete and utter lack of customer service and just compassion of humankind that I experienced inside this Lowe's store. One customer helps me to my car and gets it loaded. I was very grateful and appreciative. They saw me and within five seconds realized I needed help, whereas the lazy employees at this store could careless. I will NEVER shop here again. I got in my car and cried. I'm a strong woman, a veteran, and I am used to doing things myself and not needing to ask for help. But here.... I shouldn't have had to ask for help. Shame on you Lowe's in Folsom. read more