Alyssa in the blinds department is awesome. She is extremely helpful and knowledgeable. She helped me pick out the appropriate blinds and cut 7 of them to fit. I know she just did her job....but, these days it's becoming more and more difficult to find good customer service in these young adults. Walk up to Alyssa and she'll greet you with a smile. read more

Lowe's Home Improvement - Hardware Stores Near Me - Gilbert, Arizona

Went in to purchase a washer and dryer at the Higkey street location over the 4tg of July. Picked out a Samsung washer and dryer only to be told the store is unable to get Samsung products till October. Asked to buy fkoor models got told no. Picked out an LG washer and dryer was told we would have them by the end of July. mt husband purchased on his credit card. Got a call yesterday that the washer and dryer would not be in until the end of August. i called. Spenser's and they have units available (same brand). However now I am locked in as my husband used a credit card, paid off the balance. Called the store and was hung up on 3 times. So not happy read more

don't special order from this store. Ordered and paid for a wine fridge on 5/8 and still haven't received (as of May 27). Have called many times- store, national customer service, virtual online service, and keep getting the run around. I have a case number and have been promised resolution- none so far. Calling the store does not help. On duty manager, Ryan, refused to talk to me on 5/27/21 9:52pm and told his employee to give me a message that someone else would call me tomorrow (supposedly another manager, Betty). I could hear him in the background giving instruction. I've loved this store up to this point but would never pay for something that wasn't in stock again. Very poor service and follow-through. Definitely taking my money elsewhere next time. read more

Very good customer service and clean store. I just needed batteries at 8am and wished they had a self check out option.

I live in Power Ranch, so its a toss up as to whether its more convenient to go here or the Home Depot on Power Rd. I've tried both multiple times, and I find a HUGE difference. At this Lowe's, its very hard in every department to get someone to help. The layout seems to have been designed to hide what I'm looking for. I'm glad they are here as an alternative for that occasion where that "other" store doesn't have what I need, but from now on it is always option B for me. read more

DO NOT BUY CABINETS OR COUNTERTOPS HERE. This has been the worst experience of my life. And guess what? No one cares. I ordered cabinets back in August of 2021. I get a call in January 2022 that cabinets are in. Then it's 2 more weeks before they deliver them sitting in my dining room. Then it's 5 more weeks before installer comes to open them and install and 3 are broken and 2 are not what I ordered. Every time I call their installation department they tell me I have to wait 2 more days, then 2 days pass and they say no, not 2 days, its 5 days. Or that they are going to escalate it and I have to wait 2 days and they will call me on Friday. Friday comes and goes, no phone call. I call them again and then say they have to do a tier 2 escalation and it's going to be another 2 days. Guess how many escalation tiers there are? FIVE!!! The installation department also said they would reach out to the store that I ordered to have them get in contact with me about the wrong cabinets. NO ONE HAS EVER CALLED. I've gone in the store to discuss and the guy in the cabinet department says he will look into and call me back. NEVER HEAR FROM HIM. I just called corporate and waited an hour to talk to someone. Marissa then says she is going to transfer me to corporate team. Guess where she transfers me....back to the installation department. I have had to wash dishes at my neighbors house for 4 weeks. THIS PLACE IS A NIGHTMARE!!!! read more

Stopped in this morning for a few items.... Within an aisle of coming in, saw a Gal so asked her where I could find a particular safety latching hook.... She gave me the exact aisle #!! Then I needed a white wire shelf, found two guys at the end of the aisle....again, gave me the exact aisle # and even told me where...since the numbering flips around! Once I got to shelf aisle....I noticed they were all about 6ft long.... I needed just 64 inches... So I started chatting with a worker down the aisle about the shelf hooks and braces... Mentioned I would just buy the 6ft...take it home and cut it to size.... She informed me.....Lowe's can cut it to size for you!!! I found the gal in the department, who SURE enough, measured it out and cut it to length!!! FANTASTIC customer service!! One happy customer right here!! read more

Just recently moved to a new house so I've been here lots of times to buy some "home improvements" products. Most Lowes are similar in size and stocked with the same items so nothing to share in regards to that. Let's talk service... Skip was charming and very helpful! First visit, he assisted us on making an appointment to get our windows measured for some blinds. He informed us on an upcoming promotion on a specific brand we were gearing towards. He also offered an additional 10% military discount on top of that. He just looked at my BF and asked if he was in the service (must be the haircut). But I like that he took the initiative to ask because we wouldn't have even thought of that. Second visit, I went down by myself to pick out blinds. He also educated me the different types from color to materials, etc. He also suggested shades which I knew nothing about to. I'm a very indecisive person and was also trying to stay within budget. He was very patient and took the time to price out different options for me so that I would walk out of there satisfied. I think I spent about an hour there when he said it normally took people 20 minutes. LOL. Besides Skip, the other employees have been helpful, too. Everytime I've walked by one, they've asked if I needed help to find what I was looking for. read more

A year later and still a 5 star. Customer service by pretty much all the Lowe's people are consistently good. They are knowledgeable and if they aren't, they will send us to the right person to talk to. Our favorite is Mark who seems to know a ton of stuff. He's pretty honest, but positive and real. Also got some appliances here - a stove and dryer and delivery was free. They worked with us and the people who delivered and installed were professional, friendly, and knew what they were doing. It's always a great trip to Lowe's when we need to go. Never a bad experience. read more

Review for the flooring department: At the end of Sept. we purchased beautiful tile on clearance. Angela was friendly and knowledgeable. She scheduled our measurement appt. for a few days later. Everything that took place following this was frustrating. We didn't get a call for an estimate or installation date. They refused to answer the phone in the flooring dept. E-mail responses were delayed and incomplete. In our opinion, Angela dropped the ball and her co-worker was no better. We ended up having to go to the store in person and track someone down in flooring to get information. Their method for installation was disorganized and not clearly explained. When we contacted the installers they even thought it was strange. If there were to be a next time, we'd purchase the flooring, but find our own contractor for installation rather than deal with Lowe's inefficiency. read more

The service and employees are okay. The check out aisle isn't that bad either. The only thing I had a problem with was when I had some tiles cut. He did a terrible job and none of the tiles were in the right measurements. If you want to cut or trim anything, like tiles, don't go to this Lowe's. read more

I ordered online for curb side pick up. It's been 35 min and two phone calls and I am still waiting in the parking lot. I could have been in and out of the store faster. If you're going to offer a service it should be staffed well enough to actually provide the service. Won't be coming back. Home Depot is much faster and more efficient. read more

I wish I could give this store a 0. I have a screen door I bought at Lowes and was installed by Lowes in March 2017. In August 2017 the bar across the door came loose, the rivet broke. We are both in our 70's and there are no children in the house to push on the screen. We paid over $400 for this. I have been to the store many many times, first dealing with Dylan in that department and then Mark W, an assistant manager. All I get is promises and no action. We'll get it fixed or fix it ourselves. Some promise. I was going to buy a security door for the front door, and I will, at Home Depot. If this corporation cannot fix a minor problem, what would they do if it were something major. Very very disappointed. read more

The most disgusting lack of customer service I have ever received. I wish 0 was an option. I will CERTAINLY take my business to home depot. I purchased a bissell crosswave AND the extended warranty within the last year. I paid for it with my Lowe's card. It no longer works properly. When I called the store they said I had to bring in mine and my credit card to exchange it. I did just that. The process was to refund and resell the same piece of equipment EXCEPT the price has gone up and I'm supposed to pay the difference AND another warranty charge to exchange the equipment. The warranty I purchased covered a one time replacement. CJ wins the front end jerk of the year award. Clearly the warranty was useless and a "one time replacement" doesn't exist. So I had to come OUT OF POCKET 126.00 for an "even exchange" Needless to say I just made my FINAL purchase at Lowe's. CJ even OPENED THE BOX TO TAKE OUT THE PLASTIC FLOOR TRAY AND SMALL SAMPLE BOTTLE OF SOAP JUST TO FLEX HIS MUSCLES. You win CJ and by win, I mean lose. I'm sure you'll be happy to never see me again and I feel the same about you. Home Depot is across the street and at least they honor their warranties. read more

It was horrible bad experience at my first visit. Waited for so long to find some help amd ended up not having what I was looking for. Gave it a another chance this time-today, waited another long time for some help and couldn't wait no more and just left. Will never go back to this place again. Went to home depot, spent 10 mins and out to my car. read more

Dont ever buy anything you delivered from this lowe's. I bought a refrigerator on a monday. Got a called Monday night saying my delivery window was for the next day between 2-6. The next day comes and its 5:30 and nothing. I called the store and they said owe we dont even have your item in stock. No one called to tell me and why would I get a call the night before with my delivery window. They then reschedule my delivery for Saturday. Again get a call the night before with a delivery window of 2-6. At 1 oclock I get a call saying they are 15 minutes away. I tell them Im not home because my delivery window is from 2-6 and that I will be home at 2. At 2:08 I get a call from a woman trying to reschedule my delivery even though we were only 8 minutes into my delivery window. I tell her the situation and she says she will call me back. She calls me back to tell me that they have already parked the truck and cant send anyone else back out even though my delivery window just started. This is so ridiculous and they should be embarrassed that this is how they treat customers. It sounds to me like someone just wanted to go home early or they didnt schedule anyone for the 2-6 hour, which is not my problem. Dont tell me to be home between 2-6 to show up an hour early and then try to act like its my fault you cant deliver my item. Never giving lowes my business! read more

I would give Lowes zero stars if it was an option. We purchased a washing machine on 9/6/19. We were informed that the earliest delivery date would be 9/11. I made arrangements to be home. I never received a delivery call. I call Lowe's and they did come and installed my washer. The Lowe's employee ran the initial cycle and left. They did not take the old washer even tho we payed the recycling fee. Within the hour my house started to flood. The employee installing the washing machine did not connect the return value for the dirty water. The laundry room upstairs was flooded, water running into the hallway. There is water damage between the first and second floor. After talking to two assistant managers. No call from the store manager. I was furious to say the least. After several calls back and forth someone did come out and picked up the old washer and took pictures. I have emailed the district manager and left a message for corporate. Waiting to see for Lowe's to make this awful situation that has greatly inconvenience my family for weeks right. read more

The service at this Lowes location is horrible. The have no one to assist in the flooring section when placing an order (went one two separate occasions). When I found an employee to create an order (which he has no experience in doing), the orders arrived at store on two separate days. These employees also dont know where anything is when you ask. Terrible. read more

A year ago, we purchased vinyl plank flooring at this store. The Lowe's installer was great and the install and floor was excellent. This year we decided to continue the flooring in 2 additional rooms. In the interim, Lowes changed their installer. Not good. After the installers left, we noticed alot of large gaps between the baseboards & the walls. More notably, there are corners by the closet where the installer failed to place any baseboard material leaving gaps. We brought this to the attention of both the store and the installer. The installer (Premier) insisted that these problems had to be taken up with Lowe's. We went back to Lowe's a number of times. We were put in touch with a gentleman who is apparently in charge of installations from Lowe's. He came to our home and was extremely disappointed in the installation. Many photos were taken to be forwarded to the installer along with copies to Lowe's officials. We were told that we would hear from the installation company (Premier). After several weeks of not hearing we went to the Lowe's store and spoke to the gentleman who came to our home along with our salesperson and both expressed surprise that we had not heard back from Premier. Again we were told that Lowe's would attempt to get some resolution from the installer. The floors were installed on October 28, 2020 and to date, we have heard nothing. Quite frustrated as we are caught in the middle and have no recourse. read more

Never shopped here before, but we needed a new stove...ours quit working. Went in after we looked a few other places, and found exactly what we wanted for a fair price. Ended up getting a matching dishwasher. Paid for delivery, they said they would haul away old ones. Went home, put the old ones in the garage in anticipation of the new ones coming the following day. They never showed up, never called. When we called them, they basically said if we needed them now, they would refund the delivery fee if we came picked them up! What choice did we have. After we hauled them home, and into the house, we realized they gave us the scratched floor models! For full price! We tell everyone we know not to shop there. read more

Called to see if they had a specific type of tree from the garden department, the person I spoke with had the tree and set it aside. I drove to pick it up and the cashier rang it up when I noticed it wasn't the right tree, no worries, I went to go and see if they had the tree I was looking for which they did in a bigger size-so I brought it up front to pay and go. To my surprise there was 2 people in front of me that were checking out, on of them had a big cart with about 50 items. Well WTF! I got my wife in the car and I was already in the process of paying you stupid cow! I go back and forth between you shits and home depot; you guys are both sub-par. I did in fact purchase $4000 worth of appliances from you though, I guess that makes me the dipshit for coming back for my penance! Maybe hire a few employees with some common sense, for fuck me sake, if someone is in the middle of checking out and you're responsible for getting the customer the wrong item and that said customer has to go and get the right item.... finish with that customers order you imbecile! Shout out to the duck TURDS that took my spot in line....I hope you get explosive diarrhea! read more

I bought a fireplace for my backyard about 3 months ago from this Lowe's. It has never worked properly. I don't have a truck so I couldn't just take it back. Today I went in and wanted to see about an exchange. I was prepared to have to fight to get this accomplished. To my surprise the management was superb!!! No questions asked. They came and picked up the defective fireplace and tomorrow are delivering the new one at no charge!! Kudo to the team. This kind of customer service is a dying art. read more

Excellent customer service. Kyle at customer service was super helpful and so patient. That man needs a raise! He was extremely helpful with my returns and helping me get the correct products. read more

And item on sale was not marked on sale. I asked the employee at the professional service counter if the item was still on sale. His exact response was "I have no idea...". He then immediately turned his back to me and started talking to another employee. I stood there for a good two minutes thinking he was going to turn around and address and help me out. He never did, just completely ignored me. I went and asked two different employees the same question, both said they didn't know but that the sale has ended yesterday. I found a copy of the ad which showed the sale was still good for another week. Since I couldn't find any employee to actually look up the item and tell me, I just went and rang it up. Sure enough it was still on sale... very rude and unhelpful employees. I will not be back and will be talking up Home Depot since their employees are ALWAYS eager to help me. read more

Purchased a freezer before the peak of the coronavirus hit. Followed the instructions to the letter for set up. Waited a couple of days to make sure it was working. Filled it up with a couple hundreds of dollars worth of food. Freezer stopped working. Looked online - completely sold out (understandable). Called and spoke with a manager said that he would send an email to everyone including the people who unload freight to put one aside for me to exchange since they should be receiving more in 10 days. Called to follow up and spoke with a different manager who said he had no idea what I was talking about and would try to figure it out. No email was sent, no managers remember speaking with me. Not willing to do anything to assist me further since they "can't verify my story." Horrible customer service - also thanks for basically accusing me of lying! Won't be going there anymore - Home Depot here comes all my home renovation money!!!! read more

Very disappointed. Went in to buy Refrigerator (30cu ft) washer and dryer. Salesman was less than eager to help. Finally looked up our products and gave us a line of bull as to why they were back ordered sometime between end of January to end of Fcegbruary. Didn't bother checking around. Overall just doesn't seem that he cared. Sorry went to home depot punchased them all exactly what we wanted. Did I pay more yes but they discounted them and saved me that amount. read more

One of the larger Lowes. They have a very good selection of hand tools. Good location with plenty of parking. Convenient hours.

Had to order product from three different Lowe's to meet the quantity. Two of the three online orders were ready within an hour. This location (#907) never called me. After four hours, I drove to the store. They gave me excuses about how busy they were (I was at two other Lowe's that were way busier). They also said they couldn't locate the quantity I ordered and wouldn't be able to fill the entire order. I walked back myself, pulled the entire order (all under five minutes). Don't lie to your customers, Sarah. read more

We came to Lowe's trying to find a specific plant for my mom's backyard. We weren't very familiar with this plant or what it looked like and needed the assistance of a Lowe's associate. Ben came to our assistance and helped us find exactly what we were looking for. He was kind, helpful, and knowledgeable of the products. Thank you for making our trip to Lowe's so great, Ben! read more

Lowe's is okay for some home improvement, I used most of my stuffs from Lowe's, but sometimes I have to go to Home Depot to get the stuffs I needed for home repair. Anyway, their price more cheaper than Home Depot some items that I highly recommend! read more

7pm on a weekday and apparently there's only 4 people working including the 2 at the cashier. Website said they had what I needed in the store. They didn't. Amazon for everything from now on. read more

A big thank you to Mark. Mark was wonderful in helping us with figuring everything out that had to do with installing a blacksplash for our bathroom. He gave us many tips and options on EVERYTHING! Thanks for the crash course! That is truly amazing quality customer service!! Good job!! :) read more

Store is always clean and organized. Employees are always friendly and eager to help. Prices are a little higher than Home Depot but they always price match with a smile. They don't have a bunch of crap piled in the isles. The store is an ease to walk around and shop at. read more

Scheduled an appointment with Dick MOFFETT for today at 12 o'clock in the kitchen cabinets and counter department. I show up BUT There is not ONE PERSON there apparently hes out sick and nobody called me to tell me even though my name was on the calendar with my phone number. So I asked for someone else to help me and lo and behold was told THERE IS NO ONE TO HELP YOU. I asked to to have the GM call me but apparently Carla doesn't care either! I never got a call. This is second time this has happened at this LOWES. RUN FAR AND FAST BECAUSE LOWES DOESN'T CARE ABOUT U. I WILL NEVER COME TO THIS LOWES FOR ANYTHING. THEY LOST A $35,000 SALE FOR FLOORING, CABINETS, COUNTERS AND SHOWER REPLACEMENT. GUESS THEY DON'T WANT MY MONEY!! read more

I'm not a big fan of big box stores and this one is no different. Prices are good and on par with competitors such as Home Depot, but the customer service is sub par. There must have been half a dozen employees who walked right by me with out giving any thought to ask if I needed assistance to help find what I was looking for. read more

Lowes.....HD..... cheaper than Ace so if it's in the neighborhood I am working in then I'm hitting the closest spot. They give military discounts so thats a plus! read more

My husband bought a microwave at Lowes over 3 weeks ago. He paid extra to have installation done. They said about 48 hours to get our microwave installed. Well, he waited and waited for install to call, nothing. After a week he called and was on hold 20 min waiting to get to a person. They said they had called numerous times but no answer. Wrong, checked our call log and messages, nothing !! She then said someone would call n the next couple of days to give us window of time, nope ! Almost 3 weeks later I finally called and install was set for Saturday between 10-1. We had a child in the hospital at the time. My husband made sure he was home by 10am and had 3 dogs and 2 other teenagers there at the house. Our kids knew we were waiting for install to show up. After 11:30 my daughter called and asked if they were close. The install guy said, I was at your house, nobody answered the door and I could hear someone on the phone. She said can you come back we've been waiting for you. He said no, I have other jobs to do and already took your microwave back to Lowes. Ok, nobody heard the door, dogs didn't even bark and he knew someone was home!!! Horrible customer service. I called again on hold over 20 min got the representative and was rude and said I'm scheduling out another week and she couldn't give me an appointment that they didn't have. So, we are now scheduled for next Monday. I've tried calling lowes twice and cannot get anyone there to help me. We will Never go through Lowes again. Why people are so rude and have no remorse for others and it's ok to make us wait a month to get our microwave when we were told 48 hours?!?! Beyond Frustrated !!!!! read more

Love this Lowes we buy and flip houses so her a lot I would say know the store better then most employees... Josh the manager is awesome if you ever have a questions or concerns he is right there on it.very happy with the customer service here..... read more

Well I won't be going to Lowe's again. I walked around this location for 20 minutes looking for a work folder to store my paperwork, saw at least 10 employees and not one person asked if I needed help. I hate going to Home Depot but I'll never go to any Lowe's again. read more

Their selection is good, prices are average but trying to find help is a pain. It's not my first choice to stop at because of that but sometimes I like their selection better than Home Depot and it's closer to my house. read more