I ordered a refrigerator. The salesman was great. The delivery and communication was terrible. There fore a 3. My delivery was scheduled between 8-12. The driver called and said that they would be here in 1/2 an hour. No-one came so I began to try to track this down. I called the driver back who said that the truck was too big so that the refrigerator went back to the warehouse and would need a smaller truck. He said the dispatcher was suppose to notify me. I called Lowes but noone in Appliance picked up. I hot a manager and he gave me the contact info for the warehouse. They rescheduled me for a few days later. I agreed to 8-12 . I get a call to say they are running late and it will be first thing after lunch. Well it is almost 3 . I understand the truck problem but I resent not being informed and had to spend additional time tracking it down. The reschedule is also annoying . Heads up guess what. They brought the big truck again so can not deliver. Next I received a voice mail from the warehouse. They said that the only option I would have for delivery was to get a pick up truck that would go down the one block to the major criss street. The Lowes delivery truck could then meet the pickup truck and load it into the pick up truck for the block to my house. Needless to say. I canceled my order and went to a local appliance store to buy a much needed refrigerator read more

My husband found a door busters deal online & we travel so we stopped by THIS location & first they had security follow us around, then the employee followed us to customer service, then we decided to go to self checkout because he grabbed the wrong package item, they ladies at the registers waited till AFTER HE PAID to take his items and receipt which could have told her what she "Needed to confirm" she had to ring up his items to "confirm" he wasn't scamming, WASTED our time & made my husband very uncomfortable because he's not confrontational AT ALL. They discriminated him because of how he looks & service like that is unacceptable & unprofessional. Never have this issue at Home Depot or any other stores, very prejudice ladies in there. Disappointed. All that embarrassment and the drill seems to not even work or be strong enough for labor. Sad. read more

Dying & circling the drain. Just like Eastland mall, Lowes will not be able to withstand the onslaught. Understaffed with incompetents, disorganized, many items missing, low inventory, will be bankrupt in a year. As Detroit expands it devours all things in its path. read more

I've always had pleasant interactions with the staff and was led to where, so that's a plus. But their online order pickup service is lacking. Things will randomly get cancelled. Better to just head in the store and get it yourself. read more

Special COVID-19 Review: I just moved to the area, and this means, despite the pandemic, I need stuff. Like plumbing things and all the little bits that go with plumbing things. I'm not even looking at electrical wall plates or even new locks, though I need those too but trying to stick to the essential essentials (food, water, indoor plumbing). This Lowe's is open at 8am every day as of this review--be sure to call and check before you go, they have it as the first thing it tells you when you call the local number. I don't know what time they close because I just try to go do all my errands early and get home. During the shutdown, customers can enter the store but through the Lumber entrance only, so park on that side if you need to go in. And if there are more than the allotted people, you have to wait in a line to get in (go early and it's not a problem, wait until 11 or noon and you may have a sizable line to deal with). Pretty much everyone is wearing masks but only about half the people are wearing gloves, so wash your hands and sanitize your purchases when you get home. At the main entrance is where they are doing the online purchase pick-ups. It takes a while, but you pull up and someone will run out and get your order number. I had mine written on a post-it note for them and they just ran it it so this is what I will continue to do as it was easier than having to show them my phone and have them write it down. These employees are wearing masks, so you should too, since they are coming in very close contact with you. They bring your item out and you still have to sign for it holding their pen and clipboard :-/ so be cautious there. It is taking them a while to fulfill those online orders, so probably best to put in what you need the afternoon before, then hopefully they fill it before they close and then you can just run and grab it in the morning. They have had pretty much everything I have needed (or thought I needed) in the several times I have had to go this week--it's not a real project unless you go to the store at least three times and want to cry after you get home the third time and the thing is still not working and then you realize the thing you're trying to fix is not the thing that's broken. Ah, the joys of home-ownership! I will add, all the employees are very nice and helpful even in this trying time. And this is the closest Lowe's if you live in Detroit proper and relatively easy to get to off the 94. read more

This store is nasty never clean and the store managers are terrible. Would not recommend you working here. Also this store never have workers to help with anything customers need. read more

I bought a Craftsman riding mower online on July 20. The order was fulfilled through this store. I finally received the mower on August 2nd. Mower didn't last a week before the lawn deck engagement belt snapped in two on August 8th. After having a rude conversation with an associate trying to say I didn't have a warranty (I did) they then told me to bring in the defective lawn mower to their store. That wasn't an option. They then transferred me to customer service who told me they didn't have time for this before hanging up on me. 12 calls to customer service call center to get the store to comply, they finally agreed to exchange the mower. They picked up the defective lawnmower and lo and behold they didn't have another in stock. I called the store, actually spoke to someone who told me they would look at nearby stores and call me back. That was on Monday. I called the store today and was hung up on again. Back to calling customer service. A simple exchange of a defective lawnmower should not be this complicated. read more

The 8 mile store is my go to for anything home repair and garden related. The store may be smaller than the newer ones but it is always well stocked and spotless. Did I mention how helpful and courteous the staff is? They are easy to find, knowledgeable and will help assist loading heavy items in my car. As someone who worked in retail, especially with the new "climate", I say well done to this store and their manager. read more

I have been inspired to shop lowes for best service and prices. I've purchased washer dryer,stove,riding lawnmower, best place for in door out door plants. but most important the sales staff clientele. the remember you and if you want something in particular ask for sales specialis. They will get it and call you back and at an excellent price. that how i got my fridge and riding tractor lawnmower. i was so inspired i wrote the ceo and store manager a letter. it wash like shopping in BH, CA and i did live and shop there. Service is everything, and clientelling is a must for return business. oh yess i also bought the shed and opened an account bought all the lumber for my new 10x14 ft deck read more

This is the worst store I have ever been in. Dirty, RUDE staff, poor service, employees have no idea what they are doing. I have been waiting over an hour for something I ordered 3 weeks ago, I was told to "sit down" by the rude customer service rep. The manager should be fired. read more

All I can say is the customer service sucks I think I should've just went to build a square or local mom-and-pop hardware store all I needed to do was get keys made I have seen 15 people walk by and all they did was just keep going not trying to assist or help at all they were to busy ordering take out food and having conversations on there phone It should not take almost 20 mins to get two keys made well instead of calling this place Lowe's it should be called sssssssslooooooowes PS There was this one woman that was sent to assist us looked at us and said damn because her phone was ringing she answered the phone and asked the person who was on the other end was they out side and just left with out assisting us yeah I see why they closing this mall down read more

Ask a young lady if she could help get a exhaust fan from the very top she looked at me and just walked away. Very unprofessional I would of have then no stars if they had it . Will spend my $160 at Home Depot!! read more

Worst service EVER! They never answer the phones! Don't fulfill their promises. Don't apologize or take responsibility. They have lost me as a customer! Horrible store! read more

Tried calling this store for last 20 minutes regarding scheduling a delivery: no answer. Tried reaching any other associate. No answer. Terrible customer service and terrible management. read more

The absolute worst, slowest, most Unknowledgeable staff and customer service I've ever experienced.

The 1 star is for service. I contacted Lowe's for an estimate on the installation of a bathroom window. I finally received an acceptable price and I contracted for the window. Lowe's calls to set appointment for aother gentleman to come out and take measurements and the project is underway. (I missed the calls because no one left a message)..we get that straightened out. It was explained that Lowe's would receive the window and contact me for delivery, then a day or so later I would be contacted for installation. Of course, they received my payment. Weeelll! I received a text message that the delivery driver was about 30 minutes out. (NO I DIDN'T RECEIVE ADVANCE NOTICE...I GUESS THIS WAS IT) NOW it has been 1 week and I have called Lowe's and spoke to Barry a very nice gentleman who helped a lot and left a message for my contact who still hasn't gotten back to me. I am now waiting for a response to my email message. I can take a refund of the balance and I will stay out of Lowe's since they treated me horribly when my home was broken into in 2015, a tiger never changes it's stripes. I should have known better than to call them. Both are at Lowe's at Eastland Mall on Vernier. read more

Ordered using online service. Paid for items with a gift card. Lowe's online accepted order showing items in stock. Went to pick up after waiting four days and never receiving a call or text for an update . They were missing two items and could not complete my order yet they won't refund my money at the store so I could purchase different items. They told me I would have to wait 5 days for a gift card to show up in the mail with a refund. Staffing was rude and clueless. No one takes ownership to make a decision. read more

I'm come here often but never put a review but after the experience I had the other day I wanted to. I went in looking for a few things and saw they had a good deal on a Weed Whacker. Dan who worked in the department went above and beyond out of his way to help me get a great deal on a better set then I was looking at and found me a great deal on a mower as well. He was great. Thanks again. read more

the manager was condescending and of little help. my order was delayed twice, it was supposed to be delivered on tuesday, then they changed it to thursday, and then sunday, and they refused to make it right. will never shop lowes again. rated them one star cuz i cant rate them lower. read more

They ban gays, have poor service to the top of the corporation. as a gay couple we bought many items there every time people to busy on cell phone , or just not wanting to help. delivery's we got were always missing items once they double delivered when this was complained about we were told this store was not for us then when the district supervisor was repotted for what he said. they ban us from all stores. good riddance to this bigotry chain. some stores have good help but this one for sure has real issues and all staff play buddies with management all the way to vice president of the company. we spent over 100k in that store will not drop another dime in there or waste our time with this retail chain. this store was in harper woods Michigan. we own the allied post i will be personally running a full page article on this store and there behavior. read more

What has happened to this store. It used to be top notch. I HAVE MADE 11 PHONE CALLS IN 10 DAYS, NEVER HAS A CALL BEEN ANSWERED . They have been out of basic dirt bags for my last three visits. I would call first but they never answer the phone!!!!! read more

It seems quality customer service doesn't matter. I'm dissatisfied with this store losing a piece to my snowblower when brought for repair. Store managers refuse to rectify THEIR MISHAP properly. read more

Horrible customer service. If you have to call this place or deal with any type of delivery expect the run around. Took two solid days to get a straight answer on a delivery date and time. Reps can't find our order even when we provide the invoice number. I will never go back to this location again. read more

This Lowes is seriously short on help. Very difficult to get assistance especially with appliances, plumbing and kitchen cabinets. I am sticking with retailers who specialize in the products I am looking for. Product knowledge and service is important especially when it comes to major purchases. Most retailers price match so there is no bargain at lowes. read more

Very helpful and accommodating especially if you're looking For trees. Hang around the lighting aisle your sure to find exactly what you're looking for read more

Do not go to this Lowe's if you need to purchase something of any value. Multiple times we have bought something to get home and realize it was previously opened by someone and returned to the store only to be put back on the shelf missing pieces or altered/broken. Don't even get me started on our appliance purchase... go to a different Lowe's if you want to ensure quality and not have to deal with bad customer service due to someone else's mistake(s) read more

Better than the Home Depot on the other side of the mall; Your vehicle will probably not be stolen in this lot.

Paid $35 to have my place measured for blinds, contractor was so unprofessional. Don't order blinds from here.

We bought a gazebo at the Lowe's in Windsor, Ontario and we live in Harper Woods Michigan. After putting the gazebo up we knew we hated it. It was cheaply made, already rusty right out of the box and it looked awful. We called the Harper Woods Lowe's to see if we could return it there instead of crossing the border again. The customer service lady was very friendly and told us it was no problem to return it there. We returned the shoddy gazebo, got store credit and bought an awesome pergola instead. Dave in the Seasonal dept. was very helpful and they helped us load up the 300 lb pergola! I like this Lowe's. Everyone is very helpful. read more

Wife and I ordered new entry and storm doors in August, 2014. The installer came out to measure. Doors installed 10/14. The only problem was that he installed the wrong front door. We had to leave it up because he already removed all of the previous door, frame, everything. They said it was the manufacturer's fault and that the door would be ready in November. Wasn't ready in November. Said it would be December. Wasn't in December. Finally, they called and said that the manufacturer didn't have the door anymore and that we should come in and order new doors. They fired the previous installer and sent a new installer to measure. The new installer (Chesterfield Construction) said that the previous doors were too big and were completely wrong. So, we had to go order SIX NEW DOORS! Fast-forward to March: all six doors came in. Two of the doors were incorrect. Needless to say, I was livid at this point. I called the Corporate Customer Service number and a very nice lady took down my complaints. The next day, Kevin, the manager at Lowe's, called to say that we would be refunded the complete purchase price, plus labor, for our troubles. The reason I gave this Lowe's four stars is that most of the problems we encountered were in the supply chain. They fired the contractor who initially installed too big of doors in our house. Plus, they were very gracious and refunded us our money. Juanita, the Assistant Manager, was extremely nice and supportive throughout the process. I realize that they are just doors, but they are doors to our house. read more

I ordered a snowblower which was not in stock at the time. I was told by the salesperson that it would be in the following week. I called back about 7 days later and the person who answered the telephone told me that they will call me when it comes in. He was very rude. After a few seconds, the phone hangs up. I call right back and ask for the manager. The manager takes my information and transfer me to a very nice young lady, by the name of Tiera Tate who located my information in the computer and informed me that my snowblower has arrived and will be assembled and ready for pick up tomorrow. This young lady acted very professional and seemed to care about the customer. I am a frequent user of this Lowes and they almost lost a customer. I can now have a Great Christmas. read more

Went here on 3/17/12 and met the had the best service I have ever had at a Lowes or anywhere else! The man who helped me was named George C and he saved me money and showed me how to fix the problem I was having! I will definitely go back here! read more

We were out shopping for a stand up freezer and Lowe's had some great deals. So on August 26th we bought a freezer. We were told they were out of stock but should get some in on the 28th if not definitely on September 4th and we will deliver on the 5th. I told them my freezer is on its last leg but I should worst case make it to the 5th. I tell him keep me filled in and it has to be delivered after 12 noon. He said no problem. So my freezer doesn't come on the 28th and my old one dies on August 1st. So I figure I can make it a few days and put all my meat on ice. On Tuesday September 5th , I haven't heard anything yet and it's 6pm. So I call Lowe's to see whats going on. They said my freezer won't be in now until the following week. I told them that they didn't even notify me and I can't go that long without a freezer. I was told that's the best they could do. I asked to speak to a manager and was disconnected 5 times before I spoke with one. That manager tells me he will see if he can get one from another store and deliver it on Thursday. He said he would call me and let me know. Wednesday at 4 o'clock I call Lowe's to get an update. Not only do I get disconnected 4 times but I am now talking with a new manager who has no idea what I am talking about. So I explain the long story to him and he tells me "I will call the other manager at home and find out what happen and call you back". I go to bed a 8 with no phone call and my meat still sitting on ice. When I get up for work on Thursday at 1:30 am there is a voicemail on my phone , it was left at 9pm it said it will deliver Thursday between 8am and 10 am. I originally told them when I bought it that I need an afternoon delivery. I start work at 2am but am home by 11am. So I wait until 7am when the guys show up to load the trucks and speak to the dispatcher about moving my time . I tell him I can't be home at 8am because I was at work when I get your delivery voicemail. I asked if he could push it until after 10:30? His reply. "Sure no problem , I will let the driver know" so I rush on my job to make sure I get home in time. At 9:30 am I am called by the same man I spoke to at 7am. He tells me that he has to deliver on Friday because the driver won't pull his route out of order. It's not like I was asking for the world. They called me last minute and I needed an extra hour and he said no problem. I asked is my freezer on the truck he said no . I asked why he didn't call me when found out that it would be a bit later, because I would of had my neighbor accept it. He said he is to busy in the morning to call people back. I explained my story to him and said "I need my damn freezer " he said stop swearing at me and we will send it tomorrow. I said connect me with your manager. Again I was disconnected. Since I was driving and couldn't talk I had my wife call to see why I can't get my freezer. At 11am she was told by the third manager that when the delivery truck came back at 2pm they would send my Freezer. I live 1/8th of a mile from the store. At 3pm I call to see where my freezer is. You guessed it, I get disconnected 3 times! So I get I in my car and go to Lowe's and talk to the third manager and tell him my story and told him I'm not leaving without my freezer. So I sat for 20 minutes and he comes to me and tells me he is putting it in a pickup truck and bringing it to me. 30 minutes later I had my freezer. It was great to save 200$ on a freezer but the customer service at this location is horrible. I will make the longer drive and go to another location read more