awesome customer service and knowledge!! they are extremely helpful and informed, which we were…read morenot. the lopeman's

Good people Good service. Always willing to go above and beyond to make you happy. Thanks a Bunchread more

I was advised to take my 3 year old snow blower to RDO for service, as it wasn't starting after…read morebring used just twice! I dropped it off, and it took almost a month to get an estimate of $750, on top of the $155 repair survey! New, it was only $800 to buy! Curious thing was that to fit it into my SUV, I had to disconnect the handles. Wjen i dropped it off, i said I would reattach them, but RDO staff said they could easily do that! Estimate i got when i picked it up noted the unit was disconnected, and had a charge for reattachment! I feel totally disrespected over this, made to wait an inordinate amount of time to get the estimate, and would have had much replaced to "get it running again!" Odd thingbis i took it to another small engine repair service, who fixed it in a day, for a total charge of $95, and it now runs great! I truly feel they were just screwing around, trying to get me to buy one of their units to replace mine!

Wow! Just one visit to RDO, and my 10+ year old push mower looks and acts brand new! Since my…read morelawn service company dropped my contract this year (I am sure in favor of a higher-frequency, more lucrative customer), I resolved to get my mower serviced, and took it in to RDO. The quote I received was very reasonable, and so I left it with them. They advised me that it would take 3-5 business days, which was fine as I was headed out of town. Sure enough, I got a call on the 4th business day that it was ready. After a bit of confusion over the original quote, I paid the amount I expected to pay and got great help loading it into my car. Got it home, added gas, and got to work on our somewhat overgrown grass. It mulched like a dream, and there were no little clumps of grass as there had been in the past. And, it was so clean it looked like (almost -- remember, it's over 10 years old) NEW! Thank you RDO!

This is a well stocked local hardware store. I'm there often and the staff can always direct me to…read morewhat I need. Glad we have it local so I don't have to drive to another town to shop.

I wish I could give this place zero stars. I am a repeat customer, we were going here all the time…read more I came and waited for the store to open so I could grab something we needed. I asked the kids behind the counter to help me find something they just directed me to an aisle when I specifically asked for their help to find it. There were no other customers. They were literally just standing behind the counter. HORRIBLE customer service. Will never be shipping here ever again. Take your business elsewhere.

Easier to get around and shop in the new Costco and the general parking is well laid out, plus the…read moregas station is easily accessible and much bigger.

Ordered a desk and a ceiling fan from Costco's website, and they were delivered on Monday the 29th…read more On Tuesday the 30th, we put the desk together only to discover it was damaged. I called Costco corporate, and the representative told me to take it to my local warehouse and exchange it. I also decided to return the ceiling fan because the box arrived damaged, and I assumed there was a good chance the fan was damaged as well. The representative confirmed they had 13 of the desks in stock, so I headed to the warehouse. When I arrived, I was helped by Leo at the returns desk. After I explained the situation, he told me the issue was that the desk and fan were more expensive in the warehouse than what I had paid online. Instead of doing an even exchange, they wanted to refund my purchase and have me buy new ones at the higher in-store price, meaning I'd have to pay the difference. I obviously had a problem with that since the damaged items were delivered to me that way. Leo called over his supervisor, Carissa, to see if they could honor the online price during the exchange. Before he could even finish explaining the situation, she immediately shook her head and said, "No." I then explained everything in detail, including that I had spoken with Costco corporate less than 45 minutes earlier and that they were the ones who instructed me to come to the warehouse for the exchange. The entire time, she continued shaking her head, smiling, and telling me no. Not that it should matter, but I'm also dealing with a bad back, which is one of the reasons I had these items shipped to my house in the first place. Instead, I ended up making a trip to the warehouse for nothing. Here's the thing: maybe the answer really was no. I can accept that. But how you deliver that message matters, especially when you're dealing with a frustrated customer. I never felt like she cared about the situation or even wanted to hear me out. She didn't seem concerned that Costco corporate had directed me to the warehouse or that I was there because damaged merchandise had been delivered to my home. She just wanted to tell me no and move on. That's not the kind of customer service I expected from Costco. Also, there in store model of the desk is literally damaged in the exact same spot as the one I received. Maybe it's a packing issue or something. Regardless, I'm not happy at all with the store and I really hope this gets rectified.

I thought it was great! Yes it is crazy busy but everyone was nice! I found something's I had never…read moreseen in Costco before( vanilla beans!! ) I was told another Costco is supposed to open next year. That is awesome! This one seems bigger than ours in Vegas!! Do we love it ? Yes!! Will we return? For sure

Ever since the Costco opened in Richland this location is awesome in terms of parking, checkout,…read moreand unattended carts in the middle of aisles. Staff is always friendly, great product rotation, quick food court. I do have to ask though, I haven't seen the Kirkland red pepper flakes in months, what gives?

WOW! Just wow! Needed small part and repair on small tool. Bought the parts on line, paid FAR too…read moremuch shipping. Had NO idea these folks were here. After my attempts failed I looked close to home and struck gold! Wonderful place and THE most helpful people ever. You've won a fan for life; translates into a ton of great publicity and referrals. Can't say Thank You enough!

Milne has one of the best selections of tools I've found, including harder to find items. They…read moreusually have a Stiletto TiBone hammer in stock. Not many stores carry $200 hammers, and Milne does. Their prices are comparable to the best online prices and often beat amazon, especially on tool bags (-$50~ for Occidental Leather bags). Customer service may not be amazing, but this is a tool shop. If you want foo-foo, go to Starbucks.

This is a late review but I must say I picked out a Christmas tree this year on the windiest day…read moreand it was a wonderful experience. My daughter said it was the perfect tree and my son felt the limbs and said this is a nice tree! I had it up past NewYear's and it was still holding its needles. The owner and her son were absolutely the friendliest people and we had a very nice visit I will definitely check out the bedding plant and shrubbery this spring/summer. 10 out of 10 for customer service and quality of product

This nursery is wonderful. It is a park like setting . Whenever I am traveling to tricities I try…read moreand schedule time to stop. I stop whether I looking for anything in particular, and still come home with something. I recommend this serene nursery.