Nick in the garden department is your stellar employee, Nick helped me with my bags of black mulch, Nick was the only one who came to my rescue of loading these heavy bags into my chart. I was so impressed with how helpful Nick was when I asked him about what products to use for my nightmare of ants that I was having, Nick researched the products you have and reassured me that the one he recommended was going to decided of them and for sure their gone... Nick my hero, true Superman with an awesome personality and over the top A++++ in customer service. Lowe's please honor this fine young man who is a true ROCKSTAR for your company. I must acknowledge another one of your employees and she is your outdoor cashier sales#S2294UNW 5259285 Transactions 470157186 I totally forgot her name but she was very polite and nice, she even helped me out loading my black mulch super heavy bags into my car, she's a super star never complain and just gave me outstanding customer service with a smile. PJ the lot person after loading someone else, came right over like a true team player took over for the young lady and was also very nice and polite. Lowe's has a great team and employees with great work ethics along with outstanding customer service priority, I love it and I will return to see these excellent employees and acknowledge them every time. I appreciate each and everyone of you. read more

Lowe's Home Improvement - Garden Dept cashier receipt - Appliances Near Me - Menifee, California

Lowe's only give military discount to military members who can show ID now. Cuts out wives and veterans.

There were no cashier check outs open, only option was self checkout. With companies prosecuting customers for mis-scanning items I refuse to use self checkout anymore. I'll take my business elsewhere. read more

This review is solely based on GLENN. We went in to our local Lowe's with the intention of only looking around for a new refrigerator. Just seeing what we liked and comparing prices with other competitors. After a few minute of looking Glenn, came over to us and immediately was so helpful. He literally answered every single question we had and then some. He was able to help us find the perfect refrigerator at the best possible deal. We decided to proceed with the purchase right there and then. Not to mention while helping us, he was simultaneously helping a couple and another customer as well. Glenn, if you read this, THANK YOU. You are extremely knowledgeable we appreciate all you did for us! read more

I thought the first time that we had horrible service and waited for several months for a washer and dryer might have been a one-time incident. In going back to purchase a dishwasher that was in stock, it took them over a month to get it installed and then we had major problems. Unprofessional installation and water damage under the sink in my cabinet now. The appliance installer was extremely rude and just kept saying that I signed off on it! Apparently, Lowe's will not stand behind anything that they do!! The installer took up a third of my cabinet space because he said he only had an elbow connection and not a straight one as it had before that would go flush against the wall. read more

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Tracy in the paint department knows his stuff about concrete stain. If you need help he is your guy!

Why the low reviews? But then again we haven't had to deal with services like lumber or paint, just go in and get what we need & get out. This location is usually nice and empty week days/nights, but very busy on the weekends, the normal but very convenient and doable. Parking is a large lot, considering it's at the end of this fairly new (don't know exact years) shopping plaza filled with every store you normally go to. This, Home Depot on Ethanac & Murrieta's Harbor Freight and your complete! read more

Terrible servic, never answer calls, have no knowledge on basic ass tool. How do you run a business like this when they have piss poor employees who can't even help their own customers this is embarrassing. This is why they have such a low review rating it speaks for itself the services shit management needs to do some thing and be better clearly it's not VZ employees are the issue for his piss poor rating, especially the guy in the who runs the hardware department, absolute joke. read more

We received 10-star, amazing customer service from Tracy in The Paint Department last week. This awesome young man went way above and beyond for us and definitely deserves a raise & a prize. We were also very impressed with Front Manager, Jose, who was so very helpful and friendly as well. And-Denise, thank you for the info and sweetness on the phone this morning. These people are an asset to the Lowe's Corp. and deserve prizes. THANK YOU , PEOPLE! :) read more

Very poor customer service, managers discriminate. Make customers stare into the camera when making a purchase. Terrible interactions, will never shop there again. Low class read more

Launi from customer service gave me probably the worst costumer service experience I have ever had. She was rude in her tone and made me feel uncomfortable. She was accusatory and didn't use a single pleasantry. I watched her treat three other customers the same way. She should not be working the customer service desk based on her attitude. She has treated me this way more than once and other reviews mention her. Based on my experience I will be cancelling my store credit card and taking the extra time to go to another home improvement store. read more

This store is so dumb. We tried to return our 8ft animated witch from Halloween because when we set it up the mouth wasn't moving like advertised and dress was ripped before we opened the box. $300 later and they said there is no way they can take it back because it's past Halloween. Jazlynn in returns is incompetent and not willing to help you even if you spent 300 on a product that doesn't work. Don't come here. We will never buy our Halloween decorations here ever again. Learn how to help people. Your a big corporation with more than enough means to refund or replace an item that is so expensive that doesn't work. read more

Lowe's Home Improvement - Appliances Near Me - Menifee, California

I want to congratulate Denise in the paint department for outstanding customer service, and a friendly attitude, making the shopping experience. Pleasant hope she is recognized. Being in customer service over 35 years in retail it was very satisfying how she was well knowledgeable in the product she Was selling after she matched the paint for us and then made sure we had all the proper brushes and other materials that was not written down on our list she went above and beyond hats off Denise 10 is not enough I just hope they appreciate you it was fun k. B. Thank you read more

Well Lowe's #LowesMenifee has lost my business. Bought a washer and dryer and they text me this morning saying delivery was to be between 10-2. I Called the delivery service at 2:30 and lady told me it got pushed back and was now 3-6. No calls. Nothing! Just went in to get my money back as I wasted my whole day and they still haven't arrived. At least they didn't try to blame it on COVID! read more

They're always so helpful here. Excellent customer service and return policies. I learned they guarantee their paint can purchases for even exchanges within a reasonable time, if needed, AND I was able to return my failed gardenia tree I tried to plant. The gardenia tree was $60 so, to learn I could return it within the year was great. Of all my 6 recent plant purchases, one failed, and the other 5 plants remaining, actually was an accomplishment. The kicker is that one of the other plants was a different species of gardenia. Not sure how the other one didn't make it, but I appreciated that I could return it. read more

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I have spent at least 6 hours on the phone trying to track down a patio table I ordered from Lowe's that shows "delivered.". Repeated customer service contacts were a joke. the agents are discouraged from sending anything up to supervisors. I've been disconnected more times than not after holding forever. Finally received the 4- legged table -- but only 3 legs included. can't even contact anyone to help. so far another two hours on phone, disconnected twice after holding. now trying to call my local store to seek help -- phone has been ringing 10:49 min. Corporate offices phone says to call back during regular business hours -- at 11:30 am? 2:30 pm? 3:00 pm? (eastern). think that means they work from 4:39 to 4:49 weekdays? They've definitely lost my business. But I still have a 3-legged table ... read more

Great customer service starting from Nick manager, to Annie and Ronnie in flooring, to Anthony and Frank. All very helpful throughout the year shopping there. read more

I purchased a slab door two days ago and by the time I got to my job, the door was damaged from the rain. I went back to Lowe's and purchased a steel door that cost me another $250. When I tried to return the original door, Diane, the manager on duty, looked at me like I was stupid, put her hand on her hip, turned up her nose and told me that she will not return the unused wet door because she didn't sell it to me that way. I think that Diane let her pride get in the way of taking care of me as a customer today. Maybe her attitude would have changed if she knew I spent over $300,000 in materials last year. I know that she could have accepted the door as a return and sent it back to the manufacturer for credit. It would have been the same procedure if the door got wet while in transport from manufacturer. Diane simply did not want to help me. I suggest investing in a new management team that is willing to take care of their customers. read more

Worst experience after purchasing ALL Kitchen Aid appliances and our dishwasher leaked. Buyer beware !!!!!!!

Horrible company! I purchased a new cooktop stove and the 3 year warranty. A month later the burners on the stove stopped working, Empava brand. I called the manufacturer and they have a message that all customer service is closed due to covid, a company out of City of Industry I should have known better! Called Lowe's and they told me it's past 30 days so can't return and the first year of the three year warranty has to be covered by manufacturer so Lowe's will not help me! I tried to refund the waste of a protection plan and after and hour at this store they refused to refund it because they said they don't know and item code. Tip - do yourself a favor and go to Home Depot or anywhere else except Lowe's! And never ever buy anything by Empava! Both are rip off companies! I am out $400 on a cooktop and $60 on a crap protection plan! read more

Last month I bought the $849 dollar pit boss smoker/grill. The one on the floor had a dent in it and asked if they had others. The young lady "Jackie" said they had two. She was great and helped us with purchase, scheduling assembling and delivery. A+ for her service! The grill would be assembled on Thursday and delivered on Saturday. Now, this is where the service drops the ball!! I received a confirmation Friday that the grill would be delivered by 1pm. I waited but nothing arrived. I called the store and they said my order was coming from the warehouse since I ordered on line. Which I did not. I paid for it in the store. Two sales customer service reps later and no explanation other than giving me the warehouse number to call. I had to chase down my own order and was told by the Warehouse Mgr that the grill was not yet put together but they would have it ready for delivering on Monday. I was out of town Monday so my son met the delivery and they put it in the garage until we moved it to the backyard (as we having a new pool installed and it was near complete). We pulled out the grill Easter weekend and noticed it had a dent in the same spot I noticed on the floor model. In fact, I made a comment to Jackie that I don't want that one! We checked the model on Monday (to make sure it was not the same one) and it had a dent in the same place! Huh, I guess whoever puts these together seem to run into the same assembly problems. LoL Worse part, we totally missed the dent as it was Camouflage by a huge advertisement grill sticker but once we removed the sticker the dent easily noticeable. If we removed the sticker when they arrived we would have rejected it! That is a lesson learned for us. Do not just eyeball the item check every inch of it throughly !! Removed all labels and plastic before they leave! We decided not to return the grill. The dent will be a constant reminder to check quality before you buy. Such a Bummer but the steaks on the Pitt Boss grill were amazing! read more

Lowe's Home Improvement - Delivered with a dent!! - Appliances Near Me - Menifee, California

Yesterday the person working with window coverings was amazing. Today was 180 degrees opposite. There was a line of people in window coverings waiting for the one and only employee working this area. I went to the front of the store and asked someone to send an additional person to help. It was like talking to the wall! After telling her 4 or 5 times to send someone to help, she said she would. She never did. I ended up making my purchase on-line while I was sitting there waiting. I went to check out with my other purchase and told the same lady that no one ever showed up. She smiled. I said "you never sent anyone, did you?" She still smiled. Maybe she can't hear or doesn't speak English. I told someone else about it and all she did was apologize. I don't want an apology. I want to see her go tell the other employee to do her job! That didn't happen either. If management looks at any of these reviews and pays attention to them, tell your employees to do their jobs and to communicate! read more

Overall a very nice place that works with veterans but I don't appreciate them selling selfs that show two things but give you one and other sleds with no brackets at all was very annoyed to have to go back a second time for some brackets that are 14 dollars a piece read more

Lowe's Home Improvement - Two wood slates but you only receive one and have to buy the other as a set - Appliances Near Me - Menifee, California

The good: I was able to order the items that I needed online and pay for the items with ease. I then got an email the next morning that indicated the items were ready for pickup. The bad: I park in the curbside pickup reserved parking space. Directions stated to call the phone number and tell them what space you are in. After calling multiple times, on hold for 15 minutes I had to go inside the store to pick the items up. They were not busy, no line, no other cars parked in curbside pickup. Why offer curbside pickup if you have to go into the store to get your items. The entire purpose of curbside pickup is to avoid going inside. An employee told me to go the service counter to get the items. There was no one in line at the service counter either, so why weren't they able to bring the products to my car as advertised? read more

Should be zero stars but it wont let me post without atleast one. After TWENTY minutes on hold, between 2 calls after being hung up on, for a simple plumbing stock check someone picked up on their staticy crackling phone line that was nearly impossible to communicate over. As a professional, that regrettably has to rely on Lowes occasionally, I find this to be some of the worst customer service I've ever encountered. This location should be avoided at all costs not only due to the traffic but due to their obvious "we do NOT care" attitude when it comes to actually serving their customers. If I treated the customers of my business with 10% of that attitude I feel I'd be shut down for good in WEEKS. Lowes....first, fix your phones, second learn how to answer them. -signed- Your Customers read more

We just moved into the area and needed a Refrigerator. Glenn in appliance greeted us right away even though he was talking with another guest. As soon as he was done with his customers, he checked in on us and asked if we needed any help or any questions. He was very informative and honest with his recommendations and assisted us in getting a new Refrigerator. Not only did he help us with that process, but we needed assistance in plumbing as well and he took his time and walked us through the aisles to get exactly the things that we needed. read more

Update! Great job to Alex in the plumbing Dept! So thoughtful and knowledgeable!! I am renovating my home on a very tight budget. I have needed serious help with many issues since buying my home 5 months ago. I have had above and beyond service from Margeret, Jennifer, Mike and Rudy! I feel like I have "go to" experts to seek guidance from! Big props to them! read more

Terrible store, first they wouldn't rip a sheet of plywood in half citing health and safety concerns. Next time I went I wanted to buy a pellet smoker, all of them were already built making it impossible to move in my suv. Pre building every smoker makes the person buying it need a truck and someone to help offload at home, the thing weighs 185 pounds. Boxed I can remove it from an suv myself. I went to the Lowes in lake Elsinore and bought one there. read more

I'm NEVER greeted. The associates hang out and have conversations with each other and are unapproachable. They let dogs without leashes in and for the most part, are bothered with helping. One associate walked through me just now! No "excuse me." Not even a greeting. Not one word said to me being a customer in there. Just a sideways look from his eyeballs letting me know I was in his store and I need to get the F! out of his way. This location is absolutely the worst. It's my fault for going back all the time. read more

I'm a 79 yr old DIY guy. I kinda over planned a block wall project and had to return two loads for credit. Once I got there everyone was overly helpful. Bel, Miguel, Brandon and Denzell all did everything to keep me from doing any lifting. read more

I was just in going to buy a battery charger for my Dewalt and the associate Angelica was great got me a better deal than I was going to do she stood and thought of a better way and I really Appreciate what she did. Thank you This was the store on Haun read more

This is the worst store ever. It's close to where I live so I stopped by at a convenience but it's a horrible experience every single time. Understaffed, rude customer service, longest lines, unknowledgeable about tools and it's a home improvement store! Lines through the middle of the store at 6 p.m. on a Thursday because there's one cashier. Don't go to the store, make a trip to Home Depot you'll be happy you did! read more

Lowe's Home Improvement - A line going all the way through the middle of the store like it's Christmas! - Appliances Near Me - Menifee, California

I would like to independently thank Sylvester. He was soooo helpful and kind. I have a big event on Thursday and one of my pieces broke due to missing screws so I was stressing out because I couldn't find them and I approached Sylvester and even though he was busy stocking shelves he stopped to help me out. It took awhile to find the exact tiny little screw that fit perfectly and matched the others but he didn't give up on looking lol. We verified that they fit and I thank'd several times. So because of his customer service this will always be my forever Lowe's I go to and purchase from because of today's experience. read more

I will never shop from Lowe's in general again after my experience here. They don't answer their phones and you have to literally hunt down help in store they don't know anything and stand there googling like... i'm literally just trying to ask a direct and specific question. Do you guys have this item and the guy is trying to explain what it is i'm like bro i know what it is! i'm asking do you have it or not and just proceed to waste my time walking back and forth just useless read more

TERRIBLE SERVICE!! We are working on renovating our home and have been going to Home Depot for all our supplies so far. But the service there hasn't been great and has been putting a dent in our repairs. Lowes is closer but we didn't have a Lowes credit line yet. So we opened one this evening with them and started loading our carts. We needed siding and there was only 8 pieces on the sales floor (needed 18). I went up multiple times asking for assistance and waited and waited and no one would come. They kept saying they were busy in the Pro side and would get to us soon. While waiting we grabbed ever else on our list and some slabs of drywall. Still no one had came.... They then told us they were out of siding. We asked if someone could help us load more drywall into our trucks then. No one came again. What a surprise. The cashier girl was being as helpful as she could be (she was the only one back there) and kept calling over the radio for us. There was one guy working in the Pro area with her but every time I went up he was just watching or walking up and down the parking area?! After calling a family friend to come help us out since the employees weren't, we were paying when that guy walked by. My father ,who was with me, made a comment to him "Why couldn't you help us this entire time!" He then started walking up to my dad and was saying that he was break and he needed to do other things. The tone and stance was not how you should talk to a customer AT ALL! I was nervous he was going to instigate a bigger argument. He didn't show his name tag, actually had his right arm up holding onto the vest to wear i couldn't t read it. And then walked away to the back lumberyard. We then loaded the truck ourselves and had to do multiple trips inside for the rest of our bought material with no employees helping us at all. As we were finishing up a manager came out because of another customer before us complaining that he was been waiting over 20 minutes for the same guy to come load concrete in his truck! The manager then called him to the front and spoke to him and he then started loading the first customer. He then came up and started acting friendly with us and trying to help as we were already tying it all down. Unbelievable. No manager came when we asked before and when they did towards the end they were gone right after before I could even speak to them. 2 hours of our time wasted for what was supposed to be a quick trip to Lowe's read more

I went in the store to purchase a few items and immediately got the feeling like I was being watched and followed like I was stealing something. One of the employees who's name I can't recall was extremely rude, came up to me and grabbed two items out of my cart and said he was taking it to the front, and I asked him "why do I feel like you are all following me? Do you think I'm stealing?" And he says "well I dunno are you?" In which case I opened my purse for him to show that I was not, and I assumed I'd receive an apology for being followed and treated like a thief but I got nothing. That guy sucks and the rest of the employees are incompetent and unhelpful and don't seem to know much of anything when it comes to home improvement. read more

If the rating is lower than this, I will give the manager in charge Summer a gift. Please allow me to explain. I went to the store to return a couple of items. I wanted to buy some batteries while I was there. The clerk told me I had to pay for them at the cash register, not here. I explained that I don't HAVE to do anything in life, but if I wanted the batteries, I needed to pay at the register. She immediately said, "I don't want to serve you." and left. Comes the ravishing female Dog called Summer. Without trying to figure out what was happening, IT attacked me without even trying to figure out what was happening, and then told me about the store's return policy that I couldn't buy anything at the return counter. I attempted to explain to "IT" that it was not my issue. "IT" would not even give a chance to say a word. (I had no issue doing the purchase at the register) the Issue was the way the clerk just walked away. I asked "IT" to speak with the store manager. "IT" informed me that it was the acting manager of the store, no manager was available. The return was seamless. I have never had a problem with any of your policies. My issue is with someone in charge escalating a none issue to make a big deal of something. I've been running my own business for my entire life, sometimes the customers are right, and my job as an owner or manager is always to make a customer happy. I cannot afford to lose one customer, I think you (Lowes) will lose hundreds of customers by having RAVISHING DOGS run your store. It is a shame that this summer I should not oversee anything, much less one of my beloved stores. I'm adding an update. 7-12-2023 After speaking to one of your managers today around 15:40, I was told that IT is a member of the leadership team. If summer is a member of your leadership team, I feel sorry for any customer who has to deal with this RAVISHING FEMALE DOG. read more

This store has dissatisfied me each time I go. They had a line so long while other cashiers were not even open. One worker sent me on a wild goose chase when I asked for an item, after I found, I asked a total different worker for something and he sent me down a wrong location. When I called about a garage door , they did not return my call for about 5 days. I had a very bad shopping experience and the staff was horrible. I will not return. read more

I've lost count on how many times I've been here and the hundreds of dollars we've spent here on plants, grills, lighting fixtures, bug spray, crown moulding, paint, etc. I love it here, my husband always gets inspired whenever we come here. Our latest thing is doing the epoxy on our garage floors. It looks amazing and we got a lot of reassurance from the associates here. Next up, new floors for our home gym. :) read more

My wife went to Lowe's menifee at 7:30 this Sunday and did not receive any help. She was looking at light bulbs. She asked for some assistance twice and nobody ever showed up, but the store announced it was closing soon, so she just bought what she thought was good, but it ended up being the wrong bulbs. Nobody was in the light department working, and both times she went to other areas to ask for help, they announced it, but nobody showed up. At the last minute, somebody finally showed up not to help her, just to tell her the store was closing soon. Terrible customer service!!! Terrible work ethic!!!! Such a waste of time!!! Beware!!! read more