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    Lowe's Home Improvement

    2.0 (143 reviews)
    Closed 6:00 am - 10:00 pm

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    Delivery window not respected
    Dania Yudith S.

    A very rude and unprofessional driver who arrived way ahead of the scheduled delivery time and because of that, he was in a rush to deliver the product, left it without my authorization in the backyard, and did not install or made sure the product was functional before he left. After I contacted the driver, he promised to return to my property after his last delivery and complete his work. Not only he never returned, but he didnt answer my phone calls anymore and blocked my number so I couldnt call him. What a horrible experience, what a horrible customer service, delivery and installation services provided my Lowes. It definitely makes me think it twice before I order anythint again from this store. After that, I called the store and was transfered 5 times before anyone could give me an answer and as of right now, my product is left on a backyard without any installation. Not exactly what I expected from Lowes after spending more than $2000 dollars.

    Call log to Lowes
    Yamil A.

    June 30th 2022, I called the Lowes located at 9191 sw 137 Ave at approximately 810pm. After asking to speak to a respresantative, a woman answered the phone. My question to her was, does Lowes price match best buy? She advised she was going to get the answer for me. 25 minutes later someone picked up the phone and hung up. I called multiple times and someone continuously picked up and hung up the phone. Needless to say, this is frustrating and unprofessional. Best buy will be getting my business. I attached a screen shot of the calls to this review.

    Ciri D.

    Came to Lowe's to buy a bathroom lamp. I'm very glad that we have a Lowe's close to our house. This store is very well stocked, with a friendly and attentive staff. I had a question about the specific way of hanging the lamp that I was buying and Luis at the lighting department was extremely helpful. Their garden department is filled with beautiful flowered plants, I usually leave with a plant when I go to Lowe's. Tip: If you go to this Lowe's, they have a food truck outside that was advertising mamey milkshake... Yum!

    Lock

    I will give it a zero if I can . The return policy at this place is atrocious!!!!! If you paid in cash and you lose your receipt.. you can eat it your item or throw it away!!! They will not return anything of any value if you paid in cash and don't have a receipt. Not even a store credit!!! The manager, Demetrice at this location refused to return a door lock that my 89 year old father bought with cash and lost the receipt. All he wanted was a store credit, and they didn't have the courtesy to give him the credit. And to make matters worse, they broke the quality control seal and opened the box. Lowes is not friendly to the elderly who usually dont have credit cards and are often on fixed incomes. Lowe's is like buying at the flea market or garage sale. If you paid cash and you lose your receipt, you might as well eat it or throw it away!!!! Go to Home Depot instead at least I'll give you a store credit

    In Lowe's and a bunch of isle closed during working peak hours
    Erika B.

    Came to this place to find some split unit AC and all the aisles were closed during peak hours. Terrible customer service they won't open the aisles for me to grab a $700 unit so going to Home Depot lost my business

    This store would not accept a virtual gift card received from work. The gift card had its number and pin. They said without a barcode they could not key in the number. Update went to the Davie location. Had no issue with my gift cards. Hialeah lost my sale, will not return to this store. Davie location employee are nicer and store in clean and organized. Worth the drive.

    Bert M.

    The absolute worst. No joke. Be warned when doing an online pick up here. For starters, I gave them my confirmation number and paper... they had no idea where to find it. You'd think common sense would dictate to separate items by customer/order neatly somewhere. The back area looks like a junkyard -- COMPLETE AND UTTER MESS. Nothing is organized. Boxes scattered all over the place. Employees not knowing or even CARING. The lady that attended me when it was my turn essentially gave up 2 minutes in and set me aside as everyone else focused and attended ALL OTHER CUSTOMERS IN LINE. So basically, I was last. WORST OF ALL, when I finally ask for a manager, 30 mins in, the other lady that was there the entire time, Patricia, just happened to be the manager. You would think at some point she'd have taken the managerial mantle and taken charge of the situation. NOPE. She just went along 'organizing boxes' in that filth of a room where nothing could be found to begin with. So what 'work' was she really doing? So when I engage her and explain to her the situation, instead of taking initiative and doing something or appointing someone to, she focuses on me saying that 'no one cares' and seemingly gets offended and abruptly ends the conversation, saying she 'wasn't going to argue with me'. WHAT?? I HATE COMPLAINING. It's not in my nature. I'll sit there and take things. And the one time I try to be vocal, THAT's the reaction I get from a MANAGER?? There's nothing managerial about Patricia. In fact, her lack of concern shows a deeper issue and really is hurting Lowe's keeping her there (Mark my words). You can see a picture or this lovely individual attached. I literally wanted to disappear after this experience. Not to mention, the online pickup line is mixed in with returns and exchange line so it took EVEN longer than it should have to get this horrible excuse for assistance. 30 mins in... I'm still waiting. Would have been faster to just buy items in store. 50 minutes in, I got the FOUR washers that were supposedly 'ready for pickup'... only they never found the washers I purchased, so had I not just been tortured into submission of selecting other sized washers, I would still be there. NEVER again will I do a store pickup at this store again. You've been warned.

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    Page 2 of 4

    Lowe's Home Improvement Reviews in Other Languages

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    Review Highlights - Lowe's Home Improvement

    Luis on the other hand in the fan section, was incredibly helpful and spoke so well about the products.

    Mentioned in 3 reviews

    Read more highlights

    Your Kitchen & Bath - Custom matte black Modernaire hood with gold trim.

    Your Kitchen & Bath

    4.3(30 reviews)
    5.5 mi
    $$
    Workmanship commitment
    Luxury

    Successful kitchen cabinet and counter project. Cabinet…read moreinstallers were excellent. Counter issues that arouse were addressed by manufacturer. Happy customer.

    Came here twice, first time to see what they had. Second time to ask questions. I was greeted by an…read moreolder gentleman who sits at the front. I told him I was here last week "oh yeah I remember you you came with your wife" no, I came solo. They have beautiful kitchen and an array of cabinets and fixtures. Came back a week later to follow up on one of the kitchens I was interested in purchasing. I guess there was only one other guy working on a Saturday who could answer any of my questions and he was occupied with another customer. No idea how long I would've been waiting there. I didn't have much time to waste. (Not their fault) My impression was that they weren't interested in doing business with me ‍ I started walking around the showroom and as I look at one kitchen the older gentleman tells me "that's Canadian" ... ok so I think to myself...not sure what that means...does that = better quality...was he telling me that because he thinks I can't afford it? I'm not sure. I wasn't given an other explanation as he walks away. Kitchens are big investments and I would've expected better customer service. Needless to say I didn't wait around to see how the rest of my experience would've been. I didn't have much time to waste. I can't comment on the pricing. Either way go check them out. It's a nice showroom by the Falls. Hopefully you have a better experience. They are one of the higher rated local kitchen and bath places. Reply to Jorge's comment (11-16-19): thank you Jorge for your follow up. At no time was there ever mention of the possibility of making an appointment. That would have been nice to know when I was told to wait for a designer. I am an understanding person but would like to be informed of the process. The gentleman at the front who handles walk-ins must have been attending a person over the phone (although he was not on the phone at the time of my walk-in). I would be glad to set up an appointment with you to see what YKB truly offers.

    Photos
    Your Kitchen & Bath - Custom Kitchen cabinetry appliance center with pocket doors and walnut wood interior.

    Custom Kitchen cabinetry appliance center with pocket doors and walnut wood interior.

    Your Kitchen & Bath
    Your Kitchen & Bath - Stunning combination of monochromatic wood kitchen cabinetry, marble quartz, Brizo plumbing fixtures and Subzero Wolf appliances.

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    Stunning combination of monochromatic wood kitchen cabinetry, marble quartz, Brizo plumbing fixtures and Subzero Wolf appliances.

    BrandsMart USA - The safe I purchased.

    BrandsMart USA

    2.6(265 reviews)
    6.5 mi
    $$

    This place is great. I came with a parent to shop for electronics and found what we were looking…read morefor fast quick and in a hurry. As soon as we walked in we were greeted by John g and Sandy. Turns out they're both from Telecom- so if you have questions go to them! We were helped with our interests by Sandy who knocked it out of the park with his customer service skills. Sandy helped us look up all kinds of info and stats to ensure my mom had exactly the speaker she needed versus something that would've been overkill. That kind of sincerity and care goes a long way so naturally we bought it. As a matter of fact, it was such a good experience we went with a different color speaker altogether. They had a different color at a different store but we kept it local. In terms of price point it was well below anything online including Amazon prime. We were then helped by Jose in the TV department, the one and only! to locate a TV that was in high demand, and ofcourse, exactly the brand and size TV that we were hoping for. In this case we walked away with the inky one in stock so it was a great success. All in all a great experience and a lot of consideration.

    I would like to take a moment to recognize the excellent service I consistently receive from Nazir…read moreMalik at BrandsMart (Kendall Drive). From day one, Nazir has demonstrated a level of professionalism, dedication, and customer care that is hard to find nowadays. He is always willing to help with a great attitude, treating every customer with respect and kindness. What truly sets him apart is his willingness to go above and beyond expectations. On several occasions, he has made himself available even outside of his working hours, responding to calls or messages and ensuring that any situation is handled in the best possible way. Regardless of whether the inquiry falls within his department, he always finds a way to assist. He is, without a doubt, a true salesperson in every sense of the word--the kind that is rarely seen today. Nazir Malik is a great asset to BrandsMart. I highly recommend him 100%. Quiero tomar un momento para reconocer el excelente servicio que siempre recibo de Nazir Malik en BrandsMart (Kendall Drive). Desde el primer día, Nazir ha demostrado un nivel de profesionalismo, dedicación y atención al cliente que es difícil de encontrar hoy en día. Siempre está dispuesto a ayudar con la mejor actitud, tratando a cada cliente con respeto y amabilidad. Lo que realmente lo distingue es que va más allá de lo esperado: en varias ocasiones ha estado disponible incluso fuera de su horario laboral, respondiendo llamadas o mensajes y asegurándose de que cualquier situación se resuelva de la mejor manera. No importa si la consulta no es directamente de su departamento, él siempre busca la forma de ayudar. Es, sin duda, un verdadero vendedor en todo el sentido de la palabra, de los que ya casi no se ven. Nazir Malik es un gran activo para BrandsMart. Lo recomiendo 100%.

    Photos
    BrandsMart USA - NOLAN WILLIAMS

    NOLAN WILLIAMS

    BrandsMart USA
    BrandsMart USA - Taking care of business by professionals.

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    Taking care of business by professionals.

    Scott Appliances

    Scott Appliances

    3.9(8 reviews)
    5.4 mi

    We purchased a Thermador combination convection oven and speed oven. The speed oven stopped working…read moreafter only 1 day. They were not helpful in trying to fix this. They claimed they had no other unit to replace it with. Thermador gave me the run around first saying it would be fixed, then saying they didn't have the parts, then saying it would be replaced, then saying the unit was backordered for months. I have requested several times to return the unit and be refunded. This has not been resolved. Do not trust them. Shop elsewhere.

    This is a family run business that has been around for years. They have always had an impeccable…read morereputation. My parents purchased their appliances from Scot Appliance in the 1960's. My first appliance purchase from then was in 1989. They had competitive prices and were very knowledgeable about their products. I just remodeled my kitchen and purchased all the appliances from them after comparing what I wanted with Scott Appliance and the well known national chains. Scott's had the best deal. Then they held appliances for over two months due to my contractor delays at no charge. Mark Scott delivered and installed. There were still cabinet construction problems. He fixed them at no additional cost. They are all very helpful and look after their customers. Btw, found out Mark used to build custom cabinets and really knew what to do to correct the installation problems.

    Photos
    Scott Appliances
    Scott Appliances - They help you load if you choose to pick up

    They help you load if you choose to pick up

    Scott Appliances

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    The Home Depot

    The Home Depot

    2.6(68 reviews)
    2.0 mi
    $$

    We went to this Home Depot today to buy paint for our back patio pavers. The employee was…read moreprofessional and pleasant and very knowledgeable about paint. His name is Frank Escobar and he has helped us more than once to make very well. Informed decisions about paint we need for our projects. He is an excellent employee and a pleasure to do business with every time we have dealt with him thanks again, Frank- you're the best.

    I would like to take a moment to recognize Amelia and Alex for their exceptional professionalism…read moreand compassion while assisting me. Throughout the entire interaction, both individuals demonstrated a high level of respect, attentiveness, and genuine care that greatly improved my experience. From the beginning, Amelia and Alex communicated clearly and patiently while addressing my concerns. They took the time to listen carefully, ensuring that I felt heard and understood. Their calm and supportive demeanor helped create a reassuring environment, making me feel comfortable and confident during the interaction. What truly stood out was their compassion and willingness to go above and beyond to support me. Rather than simply completing a task, they showed empathy and understanding, ensuring that I felt respected and valued every step of the way. Their professionalism, teamwork, and dedication were evident as they worked together to provide the best possible assistance. Amelia and Alex represent the highest standards of customer service. Their kindness, professionalism, and commitment to helping me reflect extremely well on their organization. I sincerely appreciate the outstanding care and support they provided, and their efforts truly made a meaningful and positive difference.

    Photos
    The Home Depot
    The Home Depot
    The Home Depot

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    BrandsMart USA - Lowest Prices, Highest Confidence!

    BrandsMart USA

    2.0(205 reviews)
    6.2 mi
    $$

    Alberto. Great service, professional and fast service. Gave me a good advice on what heads phone to…read moreget.

    I ordered a Speed Queen washer and dryer, including the power cable and vent kit, as well as a…read moreSamsung refrigerator with a water-line connector from BrandsMart on 8/8. On 8/20, I found a larger refrigerator at Lowe's and called BrandsMart to cancel the refrigerator portion of my order. I spoke with Joey Disomma, who stated that he was unable to cancel the order but told me that I could simply refuse delivery of the refrigerator and that BrandsMart would issue a refund once the refrigerator was returned to the warehouse. I was not comfortable with that process, so I made two additional attempts to cancel the refrigerator before the scheduled delivery. On both occasions, I was told that a manager would cancel the order, but that never happened. When the delivery date arrived, the refrigerator was delivered with the water-line connector, and I refused delivery of both. In addition, the delivery was missing the dryer power cord and vent kit that I had ordered. As a result, I had to go to Lowe's, purchase the missing dryer power cord and vent kit myself, and complete the dryer installation on my own. Long story short, I have now made four separate attempts to obtain a refund for the refrigerator, but BrandsMart has still not processed the refund. The refrigerator was refused at delivery as instructed by your representative, yet I have still not received my refund as of 9/16

    Photos
    BrandsMart USA
    BrandsMart USA
    BrandsMart USA

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    Lowe's Home Improvement - hardware - Updated September 2026

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