Steve, service rep has repaired my fridge twice & oven once, always does a great job & provides…read morewonderful customer service. thanks Laurie in Palmdale

This is an update to a previous review that I left. I purchased a refrigerator that I absolutely…read moreloved, however, it stopped working after only a month. Arrow sent a repairman out and a part had to be ordered. They expedited the ordering process and sent out a loaner refrigerator in the meantime. But, in the meantime, I had lost all of my food and I was getting ready to host my family for Thanksgiving, I was not happy! The repairman came out and installed the new part but the refrigerator still didn't work. So they told me to just come in and pick out another refrigerator. I didn't see anything that I liked or that I felt would compare to the one I purchased, except one amazing, way over my budget, Samsung model! Carol hesitated to make the exchange but I reminded her of the inconvenience I had experienced as well as all the food I'd lost just days before Thanksgiving. Carol finally agreed to give me the Samsung model and delivered it just 2 days later; so far so good. I am extremely impressed with the awesome customer service I received and their willingness to go above and beyond to help. Things could have been so different had I purchased from a big box store; I'm sure they would not have worked so closely with me. Carol took all my calls, returned calls and made me a priority. I highly recommend Arrow Appliances. Thank you Carol and I'll definitely be back.

Palmdale, CA I had…read morean appointment to have my laptop checked, once the employee looked at it, he said, "Oh no... this is dead". He reassured me it wasn't my fault - sometimes it's just the manufacturer - and thankfully it was still within the 60-day period, so I was able to exchange it for a new one. As we all know, the store is big, spacious, and plenty of products that they are selling. Upon entering, an employee greets you and asks what were you there for - then points you the right direction, which makes the whole visit smoother - like when I needed an adapter for my new phone. They only had a few left, so I was lucky to grab one. It was a quick service, clear communication, and an easy exchange process.

You pay $2000 for a pc, you expect it to work. At first it took them 3 visits to finally replace my…read morepc. And once they did it started to have issues. I paid $200 for geek squad membership & it seems like that team is full of lazies.. can't even leave my pc with them for them to diagnose it. Drove 30 min there just for them to tell me to take it back home & update it at home? I'm sorry I pay for a membership for you guys to fix my problems? If I have to do it myself I wouldn't have bought it lol. Especially when I told them the issue it was having & they could've done it themselves. Horrible service if I could return it I would. I'm a Best Buy member, geek squad member, & have a credit card with them. My god do I regret all of my decisions

Asked for help from Carmen who is the cashier in the garden dept. Waiting and waited but it seems…read moreyour employee that they were calling does not want to speak to an asian .. he was just behind me speaking to a customer that had a question but after the lady he never came back and never even turned around and say do you need help?? RUDENESS I LEFT NOT BEING HELPED I WANTED TO ASK REGARDING A SIZE 14x 301/2 Rectangular planter box had to ask Carmen is someone coming?? She overhead paged again and this getting ridiculous WAITING !!! You don't want business- you hire employees WHO DO NOT WANT TO HELP THEN THEY DONT NEED THE JOB GET SOMEONE THAT WORKS AND THAT IS WILLING TO HELP CUSTOMERS!!! VALUE YOUR CUSTOMERS!!

I love taking my kids and just walking through the aisles because they are amazed at all of the…read morestuff that Home Depot has to offer. I was in there with my youngest today and had a very nice morning. There was no waiting at the cashier when I made my purchase and check out was extremely easy. The floor is clean and the employees are friendly. High five Home Depot

Excellent service. My refrigerator 22 year old side by side GE) wasn 't defrosting or keeping food…read morecold. Jeff came out did an analysis and provided an estimate. I called the office and made an appointment. Jeff called and texted me about his arrival on day of service. Both the office staff and Jeff were courteous and professional at all times. I highly recommend Authentic Appliance!

Being tired of buying big box store appliances that would break every year, we researched and…read moredecided to purchase a Speed Queen washer. Authentic Appliance was the only place in the Antelope Valley (Palmdale/Lancaster CA) area. This was the first time that I had known or entered this business. The show room was a lot larger than I expected. The co-owner was very nice and professional. She greeted me right away and asked if she could show me any particular appliance. I told her our situation and she showed me all of the Speed Queen washing machines and the history of the Speed Queen. She made sure exactly what I wanted and expected from this type of washing machine. I had lots of questions and she answered all of them, and she did so by not making me feel like she was rushing me. I also discovered in our conversation that she and her husband own the store. And she does the sales portion and ordering and her husband handles the deliveries and the repairs. Then added that he does not have to do hardly any ever repairs with the Speed Queen brands, and that they own a Speed Queen as well. I liked that she didn't shy away from the "I wish it had this" or "it could improve on this" responses to me. I loved her honesty! I of course I purchased our very first Speed Queen washer. And we absolutely LOVE it. I wanted to wait at least 6 months or 1 year before making a response. I wanted to make sure that I was still happy with our purchase. We plan on moving away from the Antelope Valley. Now we wonder if we will sense our Grandkids are here. So, if we do decide to stay here or move to a better area in the AV, we will 100% buy ALL of our appliances from Authentic Appliances. And we will be needing to make that decision very soon. If we stay, we will be buying a new dryer, new refrigerator, oven/stove very soon. And once our big box dish washer breaks, we will be buying all of these from Authentic Appliance! Oh, I forgot to mention.... he delivered and set up our new washer as soon as it came in from Speed Queen. It was on back order because folks are like us, fed up with these big box crappy appliances. This machine is worth the extra cost!!!!!!!! Do not go cheap on this appliance. You will be so happy buying one of these machines.

I called them in the morning while at work , they were at my house hours later …read more Washer is up and running ( now I could wash m favorite blanket (; ) Funny man and you can feel the honest work wanting to help Definitely would go back ! Thanks again

It's not his fault I think the place where he orders his parts from sell defective parts. He's been…read morehere three times for the same problem and he has changed all the parts pretty much that he needed to change but my refrigerator is still not 37 to 42 degrees. Again not his fault just not good parts.

One of my favorite stores! Many projects to do and with excellent customer service friendly staff…read moretoo.

Last week I purchased a stove and matching microwave. The HORRIBLE delivery service took pictures…read morein front of my house, stating they missed the delivery when I was sitting in the house. No number to get hold of them. HOME DEPOT promised me $100 for the trouble. Didn't get the $100 credit. Called. They said it'll show up on your card. It didn't. Went to HORRIBLE customer service so disrespectful. LOWE'S will be my home and garden service in the future. Buh Bye home depot.

Could not be more grateful for the Fireside family…read more From the moment we walked into Armen's beautifully appointed showroom to the time of our order, we knew we were in great hands. Love the convenient location and family-owned pride - far more than the corporate dealerships we shopped prior. If only everyone else was this genuinely attentive, well-stocked and knowledgeable.

I had a great experience. Albert was so helpful with helping me to choose all of my appliances and…read moregave me great advice regarding the perfect fireplace to suit my needs. The delivery for my fireplace was scheduled and delivered on time. Armen was also very helpful with additional recommendations. And the prices were very competitive.