Ordered a dishwasher from Lowe's specifically because it showed available for pickup on a date that fit my schedule. I planned my week around that timing. The day before pickup, the order still showed on track. On the scheduled pickup day, it suddenly changed to a week out. Strangely, I was offered delivery as soon as the next day for an additional fee. I contacted customer service through chat hoping to understand what happened. The representative was slow to respond, couldn't clearly explain why the pickup date changed, and after a lengthy conversation claimed the order had been updated and would be available for pickup that day. When I asked a follow-up question, the chat was abruptly closed. I then called the store. The first employee I spoke with was not particularly friendly or helpful. Before I could fully explain why I was calling, I was interrupted and spoken over, then placed on hold without any explanation. A second employee eventually took the call and confirmed the item was not actually in the store and that I would need to wait. When I began explaining my frustration with the experience and why the changing pickup date had impacted my plans, there was still no effort to explain what had happened or acknowledge the inconvenience. After I mentioned that I would rather cancel the order, it was canceled immediately without any attempt to address the issue or offer an alternative solution. What bothered me most wasn't the delay itself--things happen. It was the complete lack of communication, explanation, or concern from the three different people I spoke with. No one could tell me why the date changed, no one seemed interested in helping, and no one appeared to care that I had chosen Lowe's based on the promised pickup timeline. If the store manager or owner reads these reviews, my recommendation would be to focus less on the cancellation itself and more on how customers are treated when something goes wrong. Inventory and logistics issues happen. A little communication, empathy, and professionalism would have made this a completely different experience. Disappointing. read more

I arrived to a job interview at 8 am for a morning shift, when the 'AI' intended it to be 8:00 pm. The LOWES Team accommodated me immediately. They explained to me what it would take the job to be successful and how to stay steadfast and be successful in life. "Be, Honest, Brave, Work Hard and Treat people right". I'm glad Mr. IAN, the young store Manager and his Team are all on the same page in serving my community. Well Done Ian, Josh, Geoff and LOWES Team ! read more

I was clocked by a semi truck on the way back to OSU from Tacoma Washington on the freeway. I came to lowes right after everything was exchanged to find something to fix the window. This one employee was super nice. I wish I had gotten his name. He got me some band aids and covered my window for me. So whoever this kind person was, thank you. I was able to get back to college all right thanks to your help. read more

This review is for online ordering and curbside pickup only. I don't frequent this location often because of the rundown area and increased homeless population. I just don't feel safe. I ordered some materials online, and this location was the closest location that had my items in stock. After receiving a text notification stating my order was ready to be picked up, I headed over and parked in one of the designated curbside pickup parking spaces. I followed the directions in the link texted to me. I entered my space number and vehicle information and received my order within about 5 minutes. The lady that brought my order was so friendly and helpful. I would definitely order from Lowe's this way again. Their prices are comparable to other big box stores. Highly recommend. read more

Lowe's Home Improvement - Hardware Stores Near Me - Portland, Oregon

best service and location for picking up your tools and equipment. has a great deals and my favorite klein tools.yes maybe it's not a best neighborhood but its still best location read more

Lowe's Home Improvement - Hardware Stores Near Me - Portland, Oregon

Lowes hasn't caught up with the other home improvement store chain. The ability to find anything on the app and get my veterans discount makes it nice over there. Here, you have to walk around the store and hope to find someone to help. At checkout there was only one person working. Too many people to help checkout for one person to handle. They can use a little more help here. read more

Lowe's Home Improvement - Hardware Stores Near Me - Portland, Oregon

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Lowe's security guards are incredibly rude. They profiled us as homeless and yelled "have fun sleeping outside" at us as they are blinded by hatred bc we put a reasonable amount of trash in the trash can outside as we entered the store. There was no sign on the trash that indicated that trash could not be placed in it. The security guard was outside and saw me putting the trash in the trash can and didn't say a word. Then took the trash out, found us in the store, and attempted to try to humiliate us by forcing us to take the trash back. What the hell? Why have a trash can if patrons can't put a little trash in it?? If it's an issue, put a sign on the trash can or say something. Why are you power tripping and being vulgar?? Besides that you are profiling and that is pretty dangerous as "authority". There is no way I will ever enter this store and put myself or my family at risk if this is the kind of vulgar display of authority and profiling that Lowe's allows from their security guards. This behavior was absolutely uncalled for. read more

Laurie went over and above today helping us. She helped us price check on an item. Told us the best price and where to find it. We lost a leaf on our fake plant. She found it and gave it to us too. Very friendly, caring & kind. 5 stars for sure! read more

Just stopped in for a quick purchase and was given the best customer service from Ryan P(?) in flooring. On his way elsewhere he stopped and asked if I needed help and assisted me in locating what I needed in the tool aisle, informed me of the special sale and even gave me some helpful advice on how to get the best bang for my buck. Much appreciated and I will definitely be returning. read more

I always come here for gardening supplies in the spring. Especially when they have sales on mulch and gardening soil. There is staff available to help load it in your car. Very smooth and quick to get it. They have pretty good deals for things if you keep an eye out for their sales. read more

This ended up taking a couple more weeks of back and forth. I was eventually told I'd get a refund. It never showed up. I had to call back several times, waiting on hold for an unbelievable amount of time. I finally got my check in December. I can't fault this individual Lowes location, but rather the company in general. There's also the fact that my washer only lasted a couple years. read more

Ask for Josh when buying appliances! He's a nice, friendly, and knowledgeable guy. He helped me price match and get the best deal on my cooktop, will definitely be going to him for any of my appliance needs. read more

Lowe's Home Improvement - Hardware Stores Near Me - Portland, Oregon

Good store to get your projects done. We all know that. I like the mission vision and values of Lowe's more than competitor stores. The employees are treated well and in return treats people better. The sales price are often and good. Return is flexible, just make sure to keep your receipt, then they take it back easily. read more

My recent experience only points to what a complete shit show this big box store retailer really is (Clackamas store in Milwaukie, OR). I knew exactly what I wanted--a Bosch 500-series dishwasher. Lowe's had this on sale, competitive price so I drove to the store to purchase. This was a Saturday afternoon, typically a busy day for many retailers, right? Well, they did not have enough sales people to help with several of us customers loitering around the one salesperson who was helping this customer. I waited almost 1 hour just to be able to buy the damn thing. I needed delivery and installation services so I asked about how this works. The nice male salesperson explained it and said it looks like they can deliver this on Monday, just two days later. I happened to have that day off so I said, "Great! Let's do this!". I purchased delivery/install services for $200. This is where my already shaky experience with Lowe's took a sharp, direct dive south into complete incompetence & dysfunction. If you need delivery or delivery/install, DO NOT BUY ANY APPLIANCE FROM LOWE'S. Lowe's contracts w/ a third-party "delivery" service called CRST Home Solutions. Most of their "services" are automated so it's hard to find anyone who actually knows what's going on. AND Lowe's, who contracts with this company for scheduling delivery and install services, DOES NOT KNOW WHAT'S GOING ON. The day after my purchased I got an email from CRST saying my deliver will be a week later, Monday, 11/4/24. Hmm...okay. I rearranged my day off to meet this date instead of 10/28. CRST's email gives a window of 7AM TO 7PM. On 11/4/24, I got an email from Lowe's stating my dishwasher was picked-up and CRST will contact me about time of delivery. I received a text from CRST my appliance will be delivered btw 11am-2pm. By 2:15pm and not hearing from anyone, I tired contacting CRST Home Solutions. This took me two phone calls. By 2:45pm, I was told they are running 1.5 hours behind. Not good. By 4:45pm, the delivery truck with two men finally arrives. They get out and ask me if I have my dishwasher. WTF? I bluntly say, "No, you should have it. That's the whole point of this delivery and install service." They look in their truck and claim that they don't have my appliance. I asked them, "What are the next steps here?" The delivery bro just shrugs his shoulders like it's not his problem and says, "I guess call the company". I get on the phone with the Lowe's store, talk with a manager and she can clearly see how upset I am with this. I mean...don't they want to know what happened to this dishwasher if it was confirmed my appliance was picked-up that day? I give her credit for reaching out to CRST, then promptly calling me back and telling me someone from CRST Home Solutions will contact me. I get a call, the woman at CRST is very apologetic and understanding. I rearrange the delivery time for the following Monday, 11/11 but I specifically request a morning delivery because I'm not waiting all day again. I called Lowe's and spoke with the same managers two days before this delivery to see if she can contact CRST to make sure this is going to happen, given I have little confidence it this process. She transfers me to some install service but they just shrug their shoulders and say, "You'll hear from Juan the day before on the time frame". I get a text Sunday night my delivery is between 11am-2pm. THEN, on the day of delivery, I get an email stating my delivery has been moved to 11/25/24. WTF???? I called Lowe's and got a different manager, explained this clusterfuck of a situation and he looks into it. He calls me back in 30 minutes and states the delivery was moved to 11/25. Nope...I ask for a full refund which I'm still waiting to receive confirmation on. Lowe's has lived-up to it's namesake...a very low bar indeed. Bleh. Go to a local appliance retailer instead. read more

Fridge died and when that happens you gotta do what you gotta do. Went to all the usual places as well as Bosco and a couple other independent appliance stores. Settled at Lowe's for the price and quick delivery. Got there early and lucked out with the best sales associate ever. Knowledgeable. No time wasting nonsense up selling extended warranty shenanigans. Thanks for that. Got out quick and could have had the refrigerator 2 days later (the day after was a holiday and a pox on you if you had anything delivered on labor day), but needed to do some deconstruction to the space, so we chose 4 days out. It arrived today and installation took 20 minutes. We had a four hour delivery window and they texted us when they were within 20 minutes. Perfect, really. Great experience. Would recommend. read more

Lowe's Home Improvement - Hardware Stores Near Me - Portland, Oregon

Not super impressed... This location is poorly staffed, cluttered (lots of carts full of miscellaneous junk in many aisles), forklifts in the middles of the aisles, etc. The only notable exception to this underwhelming visit was the super kind, funny, and helpful person to took care of me with a return I was making. Had the rest of the store been up to her level, it would be a complete home run. read more

Purchased a refrigerator to be delivered and installed and take away the old one. They literally left the new one in the carport, the old one still in the house and left. Was here about 5 minutes. They said they couldn't connect to copper wire. Well in the user manual it literally says to connect to copper wire!!! They were lazy and didn't want to hook it up. It took us about four hours and had to hire a plumber which was another $220 even though we paid for install!!! Called to schedule for them to finally take the old one which we paid $50 but I guess they forgot that when they left it in the carport. Well they hung up on us!! Literally crazy. I will never step foot in another Lowe's ever again and will tell everyone I will ever meet in my life to do the same. read more

Working with Lowe's to install interior doors and closets was the worst experience by far than any other work contracted at my home. It began in December 2022 and was not completed until July 2023. I cost approximately $8,200 for product and installation. One door had to be returned to the fabricator twice which caused extreme delays. Once the door was finally received for the third time, it took additional months to get Premier Services Grp to organize the contractor's to install the door. There were several appts made that conflicted with my work schedule and then would be rescheduled w/o asking what days would work for me. Then finally when one would work out, it would ultimately be canceled for no reason. It was extremely frustrating dealing with this. It was recommended to have the doors painted prior to arriving at my home to be installed and I would NOT recommend this. All but three doors had chips, scrapes, scratches and dents. This was either caused by the installation or prior to. I did not inspect the doors prior to the installation but it doesn't matter. All doors should have been free from blemishes, chipped paint. The quality of the doors was average and the paint was only one thin coat. The edges of the doors were rough and need to be sanded down. I requested a partial refund for the additional paint cost to some of the doors and was sorely disappointed with the response (mostly lack of) from Lowes. It has been several months now that the claim was initiated and never, not ONE time did a manager contact me to resolve this. I have had to call several times to follow up and was promised returns calls that never happened. It is estimated that each door paint cost was approximately $100 dollars per door, however the work order does not itemize this cost per door. I suggested a fair and equitable resolution would be approximately $600, however they only offered $250. These affected doors have to be repainted. You can't just touch up areas that are missing pieces of the paint and not notice the touch up. They have to be filled, lightly sanded and repainted. Never again!! read more

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Someone give Craig a raise. He was working in the paint section and I needed some help. Not only did he go out of his way to assist me, he genuinely cared about my situation. He walked me through the entire store, he tried multiple approaches, and he really took his time to find a solution for my unique situation. Absolute top notch employee. Thank you Craig. You made an otherwise nightmare situation a calm and hopeful one. And the problem was resolved! So thanks for that!! read more

Wow the employees are extremely rude. The restroom was being mopped with a good layer of soapy water and no caution signs so I asked to use the employee restroom and was denied as if the employees are more important than the customer so I had to risk a slip and fall situation and was then greeted at the exit by security. This place is a joke I rather shop at Home Depot 10min further but worth it. They don't stock have the sales they advertise it's all online so why bother. The low star rating tells the truth. read more

I am not sure why the reviews for this store are so poor. I have always had a pleasant shopping experience here! This specific review is for Alex in the paint department. I visited a couple weeks ago to purchase deck stain and paintbrushes to redo my front porch. Alex helped provide guidance on best brands to use and provided general knowledge. She was so helpful! read more

Lowe's Home Improvement - My restained deck - Hardware Stores Near Me - Portland, Oregon

This visit was o.k., except did not have all of the pipe fittings I needed. Don't EVER buy appliances from LOWES...!!!! read more

I had a kitchen remodel done by Lowes. Three years later, the cabinet over the refrigerator fell off the wall. It had been hung on the drywall with plastic bolts. After a month of being given the runaround, Susanna Mora called to say Lowes wasn't responsible because it had been over two years, and they no longer worked with that installer. From a customer service standpoint, it might be better to send someone out to repair a seriously defective installation, and she said that is not their policy. read more

Lowe's Home Improvement - They used plastic molly bolts to attache my custom kitchen cabinets - Hardware Stores Near Me - Portland, Oregon

Update: After much difficulty with the robot on the warranty claim, we finally received a 100% value gift card that could only be redeemed at Lowe's. Because we had already been without refrigeration for over a week, we opted to purchase our replacement from Lowe's. They were prompt and delivery/installation was free. Taking away our old dead fridge only cost $50. Consequently I have to take back some of the bad stuff from my earlier review. (Not ALL the bad stuff, but most of it). read more

where do i begin, oh dear me, i purchase a dishwasher from them , they in turn were going to send a installer, after speaking with the insulation people they kept changing the time on me over and over again!! and this is the best part they never called me to tell me they are coming, I had to keep calling them! had been told 9-12 then 2-5 then 3-6, do you have any idea how hard it is to continue to try and re set your doctor appointment, dog day care and they just kept on lying over and over again, Whomever lowes is using for installation are horrific, even said if i dont like the change i can re schedule I will never purchase from them again i can now see why there are so many one stars on lowes site .. read more

Really poor service and poor organization. No help with my heavy load and a refusal to open their garden door to allow easier access to loading. Shelves are not kept stocked and it took 40 minutes to get a pallet brought down. I'm not sure who I'd rather talk to - the poor staff or the homeless hanging out in the parking lot. read more

Horrible frustrating service on an appliance. We bought an expensive gas stove from Lowe's. It did not work properly and we were connected with the manufacturer in Italy to talk me through making adjustments. It still didn't work. We ended up having them replace it. It still doesn't work and I filed a claim for reimbursement months ago. Service sent me a credit for half the amount of the stove. I have been calling them and writing them and they keep telling me "we'll send a new credit" then I get a credit for half the amount again. It's crazy. You call service abs so not get someone who understands English well enough to address my complaint. In the most recent call they kept re reading me an email saying that I had been paid in full. Another told me to use both credits and they would add up to the right amount. I can't because they have the same card number. We have a large family and I'm using a 6 burner stove that now only has 3 that function and one throws flames up and burns my arm. Worst. Service. Ever. read more

Do not, I repeat, DO NOT buy major appliances from Lowe's. I regret the day I walked in their door at their location on Hayden Island. The worst customer service of my adult life. I bought a washer and dryer set there in November, had it delivered and hooked up in December. I purchased an extended 5 year warranty. To make the sad story brief; the installers hooked it up wrong, they didn't balance the washer, because of faulty installation the warranty is voided, after hours and hours of trying to get this resolved by their website and by phone (45 minute wait time I finally had to hang up) I drove from Vancouver to the store in person, was told they would come fix it the next day and I've heard from no one. Buy local from a locally owned appliance store. It may cost a bit more but the cost you'll save in frustration will be worth every penny. read more

They went above and beyond to return a very important expense tracking notebook to me that i had left at their store! They called me personally and held it at customer service, i really appreciate it! Would have been screwed without it come tax season. Thank you! read more

An executive Manager reached out to me personally after I filed a complaint with the BBB. He reviewed everything and refunded my delivery fee as I requested and will take care of any other issues that might arise from this order; also receptive to hearing from a neighbor who just had a worse experience. Austin R. Was professional, kind and took action. Thank you Austin. Sally V read more

I didn't get their name, but the person driving the forklift today in the outside area was extremely helpful. And when we were loading our car up, Geoff came and helped us out and noticed we had a damaged paver stone and went all the way back and got us a replacement. I wasn't expecting this level of customer service but was really grateful for everyone's help. read more

So much nicer than the nearby Home Depot. I actually got a floor rep to help me find what I was looking for (even though it wasn't her department). And the cashier was pleasant. read more

Never thought I would be so pissed off at Lowes. Bought a new range and microwave a couple weeks ago and range was delivered on July 23. Delivery guys checked burners and oven but not air fryer or convection so a few days later went to use air fryer and barely heating and no fan. Called Lowes store where purchased and have been getting the run around ever since. They want us to either buy another range and when defective one gets back to store they will refund us. Or have them pick it up and they will refund us. Either we are without a range for who knows how long and they are uncooperative about replacing it. Bought new refrigerator in 2019 from same store. Bottom freezer drawer was defective so they replaced the refrigerator with new one in a matter of days. What happened to Lowes to make turn thier backs on loyal customers? New ownership? WTF There's no excuse for this read more

I went in to order some things delivered to my home and I spent a great deal of time doing all this--twice--and Lowes utterly failed to properly and professionally manage this. I have now had to cancel orders totaling several $thousand and I suppose my next step is to cut up my Lowes ProServices card. Just sad. read more

You know the drill. One fine morning, you start the hot water to take a shower - except - only cold water comes out. We had known for quite some that the water heater we currently had was not long for this world. At least, the beast gracefully conked out, not going down in a hail of hot water and steam bursting out its side (like I've witnessed elsewhere). So, it was time to check out water heaters at Lowe's. Before going to Lowe's, we got price quotes from other plumbing agencies in Portland, and Lowe's beat them all. But let me share a li'l secret with you: you will not be able to get a water heater installed on a weekend, by anybody. That's just how the cookie crumbles. So that being the case, I scheduled installation on an upcoming weekday. This was the second major appliance purchase I have made from Lowe's this year. In July, I purchased a dishwasher and had it installed at my Seattle house. Because that experience went so well, I was comfortable with doing another deal with Lowe's. I particularly liked Lowe's phone system; it was easy to get in touch with somebody right there at the North Portland store. A couple of other big box stores had phone systems that forced me over to an international call center. Personnel at the North Portland store were knowledgeable and cordial. I did not feel rushed or pressured into a sale. I like too that a staffer from Lowe's called the day following installation to make sure that I was happy with the installation. I was very happy with the installation. This would have been a five star review, but Lowe's had cancelled the Lowe's credit card we had obtained just this past July, adding some complication to the purchase process. read more

Lowe's Home Improvement - 50 gallon water heater from Lowe's. - Hardware Stores Near Me - Portland, Oregon

This Lowe's doesn't stand out to me in any sort of way. They generally have what I need and their employees seem nice. I wish they had more organic veggie starts in the summer and that they weren't so tied up in so many large pesticide companies, but I guess that's why I usually shop at local nurseries and not here for that sort of stuff. If you need some cinderblock for your weekend pig roast, you can find it here. It's nice that they're open late. read more

Shit happens. Everyone knows that. But how does a retailer handle the event when it happens? Stephanie and Charlie and Steve at the Hayden Meadows Lowe's store went above and beyond to resolve my issue that began with an "unfortunate mistake." Stephanie drove the process of replacing an LG stove I purchased online that was mistakenly represented on Lowe's web site. When I explained the problem Stephanie's first comment was, "We want to make this right for you." Then she actually made it right for me! I received a replacement stove and without even requesting it, a courtesy credit posted to my credit card for the inconvenience of returning first stove and installing the correct stove. If you deal with Stephanie or Charlie or Steve you can expect professional, courteous and fair service. In today's world such individuals in retail sales are not as prevalent as they once were. read more

The Delta Part Lowe's does not seem to be taking the virus seriously. They continue to allow a "Pro" desk employee to not wear a mask, they have a manager that told me masks don't help and aren't required even though both the county and the store require them (and the store even has signs stating they are required) and they clearly make no effort whatsoever to ask shoppers to wear a mask. I've shopped at several places recently and Lowe's is by far the worst when it comes to making an honest effort. Even the Walmart next to it has staff at the door telling customers they need to have a mask to shop. Super disappointed. I don't feel like I can shop there anymore. read more

Lowe's Home Improvement - Hardware Stores Near Me - Portland, Oregon

Terrible customer help. bought a fridge and it did not come with a power cord. and they basically said "oh well"

WARNING... we just picked up an item (5/28/2020) and about half of the people shopping were not wearing masks. The staff were masked but a lot of them had their noses outside their masks. Also, we were supposed to get curbside pickup for a power washer that they have in stock, but we had to go in to get it because they told us they had 3,000+ pending curbside pickup orders and a 10 day backlog picking items. No mention of this on their website. All over Portland businesses are requiring customers to wear masks. This is an irresponsible business practice by Lowe's. read more