Total idiots cannot even get a measurement for a cooktop right i have to open up my cooktop range etc now my kitchen is all tore up

Bethany at the paint counter was super helpful, nice, and fast; couldn't have done a better job! Thank you!!

Don't order an appliance from lowes. I tried to order a refrigerator, the ones they had in stock were damaged, they shipped one from another store, except it was also damaged. I cancelled the order, but Lowes instead marked it as delivered and kept my money. Can't get in contact with them on the phone, no one picks up read more

Worst service ever in kitchen appliances. So bad I never coming back. I'd give you a zero. Home Depot finally has won over my business. Time for some new management or time to close this location. Never worth my time coming down here. read more

While you might want to shop Lowe's for small items that are available; however, I would highly recommend not ordering anything that has to be shipped to the store. I ordered a kitchen sink that I was told I could picked-up on June 5. So on June 5 I tried to call the store, no luck there, just the phoning ringing for 5 minutes then getting a busy signal. Then I tried to track the shipment online, got nothing but whirling circles. So, I called the 800 number and was told the item wouldn't be delivered until June 18. In fact it hadn't even been shipped. So, I called another well known Home Improvement store and was promised the exact same item tomorrow. Guess we'll see. OK, kudos to Home Depot. They delivered exactly the same sink that Lowe's couldn't manage in over 3 weeks, in less than 24 hours. Guess that tells me where to shop for online deliveries. read more

I waited about 15 to 20 minutes and no one showed up to cut a piece of wood. Someone called a couple times over the intercom for assistance but no one showed up. No one even walked in the area. read more

We had an absolutely horrible experience here. My husband is in the Marine Corps and we live on base just a few miles away and an older lady checked us out. She was very rude and unfriendly which didn't bother me as much as the fact that she refused to give my husband a military discount. I've never seen something so rude and unethical. She told my husband that he needed to go online to register and that "they don't just give out discounts" in a very condescending way. She asked if we had used the military discount here before and we said yes. She said it was only a 1 time thing until we register, which we were never told. We were only purchasing a paintbrush so it would not have been any skin of her back to honor the discount. My husband serves our country, just got back from a 6 month deployment and I was absolutely appalled at the way we were treated. We will never be back. read more

My review applies to Lowes installed sales. They have been very unhelpful about a project I had installed late last year. The contractor did some poor work, that needed to be fixed; management at the store said they would fix it to my satisfaction and have not fulfilled that promise. Buyer beware...Lowes San Clemente does not stand up to its promises! If I could up load picture of the product here, there would be no need for words. read more

Lowe's Home Improvement - An exams - Home Decor Near Me - San Clemente, California

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I frequent this location at lunch breaks since it is near my office and they have some items that you can't find at Home Depot. I have to say that overall, I find that they are lacking though. Their layout is confusing. For example, they have a pretty big lawn and garden area outside, but they put their sprinkler supplies and piping in the store way away from that area. Also, it is dark inside. I am not sure why, maybe they are trying to save money, but it can feel depressing in there which makes no sense because the atmosphere in San Clemente is so cheery and shiny. Finally, other than the plumbing area everytime I try to find someone to help me I can't. If I start to walk toward someone to ask a question they walk away. I can't say I won't go here anymore, but I can say I go there only out of necessity. read more

I purchased a Samsung Bespoke refrigerator in Sept. with the promise it would deliver in Oct. It got pushed back 3 times and then I saw they had them in stock on-line so went into the store to ask why I couldn't get mine sooner. Angela the mgr. was helpful and understanding and said she would take care of it and call back. No call back so I called 9-10 times to get hold of a live person. Finally spoke to Angela. She said it was an error in the system and my delivery would be January (I wanted it before the holidays). She offered to change to a similar one which I said OK to if it was available sooner. She would call back. No call. I checked online and they had changed my order, but the due date was now Feb. I was DONE! I cancelled my order, got my refund. Ordered on-line with Costco and it delivered the same week. I have never had such a bad experience with Lowe's SC and I have lived here over 20 years. Customer service is terrible. They don't answer the phone and then they don't call back when they are supposed to. And most importantly they could not deliver in a timely manner. Very disappointing. read more

Selection is usually nice, and people helping you always seem helpful. Writing this with one star because their check out (self serve or with a cashier) is PAINFULLY slow. Really? Had a very annoying check out process at self-serve counter where the computer kept throwing messages and no one was around to help. Flagged down two workers walking that way, and they walked right past without stopping to help. Customer service rocks, guys! Way to go. Finally checked out okay but was a ridiculous waste of time! Note: Customers are what keep your paychecks coming and your bills paid--they're not an inconvenience. read more

Overall good selection and quality. BUT awful service! Sales people look away from you for fear of eye contact, scurry like mice when customers are around. I had two employees so engaged in a personal conversation they seemed annoyed with me interrupting and then only pointed to the aisle and told me to find it myself. The plumbing manager told me that Kohler didn't make nine inch spread overmount sinks. I found them easily at Pacific Sales. The other day I was looking for something in the lighting department. I went up to a pigtailed worker who was putting things in a box. I stood next to him for probably 30-45 seconds. He finished what he was doing and without ever looking up moved around me and went to the shelves. I said to him, don't you see me standing here? Without even looking at me, he said "You didn't speak up" and then walked away. With so many people still unemployed I don't understand why Lowes hires such unmotivated and rude personnel. There is a serious management problem there. If I can find it at our little Ace Hardware, I will go there first. read more

Ok here we go!!! I've bought more household items then I can count from Lowe's. 8 years ago we purchased Zodiac counters with a life long warranty. I think they did not assume I would not be moving. Back then the highest granite counters were 7 grand. I talked my husband into the zodiac counters because I could pick the color I wanted. All good right? $9,000!!! Now my center island is cranking in 2 areas and since its been eight years they have no records of this purchase. (Convenient) They said if they installed it the warranty would last forever. they did not register the installment with DuPont and this purchase is lost in the abyss. Lol I found the paperwork from 2006. I called them with my findings and no call back. I will not be going away and the only reason I went to a large established company was just for that reason. Now waiting for some kind of resolution. Step up Lowe's. I'll move to Home Depot or Costco. I would give them a minus 5 star but that was not a option!!! Thank you Jeremy and the new guy who cared not. Zero customer service Stay away from LOWE's!!! Good for tape, paint and light bulbs. read more

I'm not to sure about the help here. Overheard bad plumbing advice given to a customer. read more

Lowe's Home Improvement - Staying busy - Home Decor Near Me - San Clemente, California

I started shopping at Lowes San Clemente because it is 5 minutes from my house. The service was bad 7 years ago and has continued to get worse. I waited with my wife for 20 minutes to talk with someone in mill works to order 6 new doors.....they never showed up so we left and ordered them at Ganahl Lumber...arrived in 1 day. I just think this store is mismanaged. I now drive 15 minutes north to the Home Depot in Mission Viejo. I shop here only as a last resort. read more

Went to Lowes to get plantation shutters for bedroom. I chose Graber blinds. The person from Graber came to measure the window. They came back in about a month to install. Very nice, efficient , knowledgeable installation tech. Would definitely use this company again. read more

Lowe's San Clemente is fantastic! Armando goes out of his way to help ,he is super knowledgeable, kind and obviously loves his job . Nestor and Chris are also great! Best experience and highly recommend this Lowe's due to people like them . read more

First I want to start off that the help I initially received this morning was top notch. The gentleman in wood/wood cutting (wore glasses and a cap) was a great help, super friendly. He also helped me last night, same department and was a great help. Consistent and solid customer service. After leaving that area to grab a small piece of carpet for the job I was doing I hit the call button and waited. And waited and waited. After listening to the call go out time and time again I gave up, bought my wood and left. I'll get the carpet else where. Also heard the same call going out in paint time and time again so leads me to believe it's not just one person or department. Looks like it's time to make sure the ones doing well are recognized and taken care of...and the ones whom are not need some help/training or to be replaced with more folks like in your lumber/wood cutting department. read more

I've never had a bad experience here. Most home improvement stores rarely have the staff available & on the floor for assisting the average girl just looking for things she has NO IDEA what they are or where they could be. I'm always helped within minutes of realizing I'm lost in whatever search I'm undergoing for parts, tools or products my husband has sent me on. Also, the young men who handle the lumber & woodcutting area are just the most polite, friendly and helpful guys. Great job! read more

I had purchased a Samsung gas dryer less than three years. It was making noise. Received permission to have a local repair guy come out to repair. Problem was "Motor clamp came off". Tech re-installed motor clamps and informed me if motor clamps cone off again, they will need to be replaced. Stopped to pick up paperwork to complete for reimbursement. Hugo informed me Lowe's does not permit outside techs. I am responsible for that repair and i need to hire the previous repairman to fix the current problem (drum does not spin and dryer will not heat). These repairs will not be covered by Lowe's. He is supposedly an assistant Mgr. I ask hat he calls the warranty Dept. It was verified hat they did authorize the repair and they told him they could E-mail the form. I was originally told I had to come to Lowe's with receipt and it will be completed. Now, I have another 11 days without a dryer. This is a Samsung dryer model DV42H5600G1A3. Hugo couldn't even apologize for assuming I used a non-contracted repair person with no authorization read more

We ordered a refrigerator for delivery, scheduled are entire day around it, and no one showed. I should've trusted my gut in the first place and started at Dewey's. read more

This review is long overdue! This is such a friendly store which makes it a pleasure to shop here. Returns are always graciously handled and appliance sales know their stuff! I just saw that yelp reviews are3 stars. I don't understand the negative reviews because I've shopped here since it opened and I usually have a great experience. read more

This review is purely for the excellent customer service provided by Will Sanford. Desperately needing a water heater on a Friday evening; Will came to the rescue! Prior to leaving our house we were told there were 3 units in stock. Upon arriving at the store, there were none. Will went out of his way to search high and low for us, even getting on the lift to check every single unit stored way up top. While it's rare to find someone with so much home improvement knowledge, Will not only has the knowledge but his work ethic and dedication to helping customers is second to none! Will, along with Tami, problem solved to ensure we left with a proper water heater and completely satisfied beyond belief! He turned a bad situation into a great experience for us. It's employees like Will that keep us shopping at Lowes over your competitor. read more

Horrible customer service. I came in to get a refund. Had the receipt via bank statement. Explained I had original receipt a few days ago but through a move, and all I've lost it. The lady in charge at Lowes returns refused the return. She seem to be having a bad day and took it out on me. I needed paintbrushes and decided just to go to Michaels to get it because I will never ever shop there again. Thank goodness I'm moving out of the area even though been here for 25 years I know longer have to shop at that Lowes in San Clemente. read more

I don't write reviews unless they are for STELLAR PEOPLE doing STELLAR WORK. The FLOORING SPECIALIST here is A-M-A-Z-I-N-G! His name is "BERKE TAN". This gentleman has exceeded my expectations times 50. I originally had 3 companies estimate my square footage at home for new carpet: Lowe's (San Clemente), Home Depot (Mission Viejo), Empire. After getting my measurements from Lowe's, I contacted their Flooring Department, and have had nothing but the PLEASURE of working with Berke. In this darn COVID world we live in, he has communicated with me beautifully, sending samples, and always responding to my every question via email. He has made this process so smooth. He has been so diligent in explaining my every question, and keeping me updated with promos, samples in the mail, and pricing. He is ALWAYS professional, pleasant and kind. Although I have not completed my installation yet (hopefully next week we will have our flooring chosen and ordered), the experience so far has been so wonderful that I have eliminated the competitors. A HUGE Shout-Out to "BERKE TAN", and THANK YOU FOR EVERYTHING THUS FAR!!! read more

The staff at Lowes in San Clemente are commendable - Jeff (appliances) and Stephanie (customer service) were very kind, patient and helpful for my wife and I shopping for a washer and dryer. Thank you! read more

The tree department was great ! They were very respectful which is always great. It was easy for us to pick out a tree ! They also noticed I was wearing my unit sweatshirt. (A Marine Corps hoodie) so they offered me a Military discount which was very kind. read more

Good store but they are so understaffed, always chasing down an associate for assistance whereas Home Depot Mission Viejo has awesome customer service. read more

I have been coming here for over a year now and thousands, yes thousands of dollars later i have experienced hit or mis customer service. One day one employee raced around me and cut me off just to place the shopping cart in front of me as I literally tripped not to hit him or the cart. Usually you wait for someone to pass you before you park a cart in a front of an isle and leave it. When I said "excuse you" he looked at me as if i was in his way . WOW! otherwise most employes here are A-OK! read more

Nicole & Jackson in Flooring are Superstars! Highly recommend Cannot say enough about the professionalism of the entire group & stellar service. Very pleased with every aspect of their team! read more

We were so pleased with Lowe's San Clemente. Our son was doing his Eagle Project and needed to order chain link fence. When my son and husband went to our local Lowes (RSM), they found out chain link fence could not be sold to residential customers in OC. We would probably need to drive up to Riverside to pick up chain link. They started to make some calls, and found that we would be able to purchase the chain link at Lowes San Clemente. My husband and son were told to contact Marilyn at the San Clemente Lowes so we drove down to talk to her. She gave us 15% off for special orders, including the four gates he needed to order. She also gave us 50% off existing inventory, including the gravel he needed. The only draw back was the telephone wait times/transfers. My husband received a VM the day before the project saying the gravel wasn't in and could not be delivered. We had ordered the gravel 2 weeks before, and confirmed the delivery 2 days before the project. He was on hold forever and spoke to 3 different people before they could resolve the issue. We couldn't put the project on hold, we had 40+ volunteers showing up for the project on the following day. They eventually settled on a different type of gravel, not the pea gravel that was ordered. We have done extensive remodeling to our house and used our local Lowes and received above average service there. I guess when dealing with the 'big box stores' I expect long wait times on the phone and to be transferred multiple times. That is why I didn't rate them down for this, and really, I can't complain, we were given a HUGE discount for the gravel. We mainly dealt with Marilyn and Adam (both in management) which was easy. The proper ringing up of the discounts given seemed to be quite challenging for the cashier that we used. Thanks to the generosity of Lowe's San Clemente, I believe my son's Eagle Project came in under budget, which is NOT typically the case. read more

Go here all the time because it is conveniently located. But honestly the service is mediocre at best. It is nearly impossible to find someone to help you and when you do finally track someone down they make you feel like you're inconveniencing them by asking questions about their products. read more

Make sure you open the box and look inside to see what you were buying. We purchased a rock vanity top which had a large broken piece off one corner. The broken piece was not in the box. because the box was sealed this leads me to believe that it was placed in the box by the manufacturer and sent to Lowe's to be sold, or Lowe's did a good job of resealing the box to make it look like it was from the manufacturer and sold us a broken item. Horrible customer service. there were five people standing in the front of the store. One guy was yawning, to wear on their cell phone and three we're on the computer in the customer service area. When we ask for help (3 times) everyone replied; "this is not my department" and called someone to help us. We waited forty-five minutes before someone came to help us. Lowe's has a horrible return policy. We tried to return three items. One item was sold a year after it was discontinued and they would not accept the return because they did not have a SKU number. The other item is still being sold at their store, but has a different SKU number so they would not accept that return either. With each item they gave us the phone number for the manufacturer. So, basically what Lowe's says is; "we will sell you a product but if you don't return it in the 90 days we will change the SKU number and you won't be able to return it at all and rather than providing customer service we're going to refer you back to the manufacturer to do our job for us." One manufacturer would not help us at all, the other manufacturer said that they would send us a replacement item of similar type when we return the original item to them. read more

I typically love going to Lowe's to shop, however, the people at this location have horrible customer service, and are VERY rude!! I literally had to ask multiple employees where I could locate a specific item as well as some general questions about it and afterwards most likely PURHASE the item, but no one was willing to assit! They did everything to not leave where they currently were, and didn't even call for help... nothing. Even one employee insisted they didn't have the item when she didn't even understand what I needed. Basically, if you're looking for any type of assistance when you go into this location, don't expect it. They make you feel bad for asking a simple question. Horrible experience! (I still love Lowe's though) read more

Sure wish we had the same experience as others who've written here. We hired the folks at Lowe's to help with a major remodel. Things were good until the work actually started. They buttered us up like crazy trying to get our business. Of course they contract out with a local construction co and local tradespeople. Unfortunately, said tradespeople seem to have no integrity when it comes to showing up to work. Can't say how many times we were trapped in our home waiting for workers who never come to work and don't bother to call. To say we're frustrated is an understatement. The Project Managers also made some huge mistakes that cost us money and time and didn't want to own up to it until we showed them proof. If you hire them, KEEP all of your documents. The Lowe's employees want a great rating for all of their "hard" work. It's doubtful if they will get one from us. Ultimately, the Project Managers didn't do their job keeping the tradespeople accountable. Fine store for small stuff but I would NEVER hire them for a major project again. read more

Here is how my experience went: I bought a propane Weber bbq that was to be assembled and delivered to my house. On the day of delivery, the delivery company had to return it because it was unassembled. That delayed delivery for 3 more days. They then delivered a natural gas Weber that could not be converted. I called 3 times to complain and was hung up on three times, with each time being "put on hold". I then drove to the store where we arranged to have the incorrect item picked up and the correct one dropped off. They then tried to deliver It 3 days earlier than the delivery date we had set and nobody was home to sign for it. I then called the delivery service who said they could not help me. I then called Lowe's who said they still needed to assemble the bbq which would take 3 days. It was then delivered on the date we had agreed to on my second visit to the store. I eventually got the correct bbq but it took over 2 weeks with constant mistakes. I wouldn't buy any delivery item from Lowe's again. Too much incompetence and hassle. read more

Bought a defective Maytag washing machine at Lowe's. After an hour on the line with Maytag, I called Lowe's directly. The store manager Bill, immediately offered to swap it out and scheduled a pickup of the defective and delivery of the new one (on 4th of July holiday, no less). No questions asked! He even ran back to confirm with delivery that my new one was priority on the truck. Jackson, in appliances , quickly and efficiently wrapped up the transaction with a smile. This is why I shop Lowe's. Service is second to none. Love Lowe's -especially our San clemente location- and remain a lifetime customer! Thanks team SC read more

Ordered, online 25 blocks, to be delivered. Lowe's set the date and window of time to be 12-4 the following Friday. They weren't delivered so I called Lowe's to find out what happened. They placed me on hold for over 10 minutes. I called again, same thing was done. No answer. So I let it go till the next day. They started their little "put her on hold" game all over again about 6X that evening. I finally got a voice the following Monday. They promised a delivery time of Tuesday between 12-4. Again, no delivery. I was finally able to speak directly with the driver. He said that he won't promise a time and to "just be home." I told him that I can accept delivery on any day but it has to be after noon for me to accept delivery. Driver told me that he won't promise a set time and that I just had to be home. Funny, cause Lowe's kept telling me "between 12-4.". This went on for over a week with Lowe's playing the "hold" game not forwarding me to anyone else who could help me. Finally, I get a call a week later from an employee telling me that I've "cost them so much money by not accepting their delivery." I tried to explain my side and the guy told me that I "was lying." Why would I lie about this? I just want the damn bricks and if I have to be here to sign then it will have to be between 12-4. The guy gives me attitude and tell me that he will take time out of his day to deliver the bricks today after 4. Fine by me as I just want this to end. I signed the paperwork and the guy turns to me and says, "is that really your signature?" ‍ Stupid question, right? After a week of being hung up on, placed on hold indefinitely, lied to and then finally treated so poorly that I've decided to let others know of what jerks work at Lowe's and I will never go in there again after this review. My next call to Lowe's will be to speak with a manager, retell my side and give the manager names. I would have no reason to lie about any of this and hope that they make the necessary changes to assure that this never happens to anyone else. G'bye Lowe's. read more

Do not buy new windows from Lowes! We ordered our windows server so months ago and spent a lot of money for high queasily windows and installation. It's taken months to be completed ( just two windows by the way) because the products keep getting delivered to Lowes broken or damaged and Lowes doesn't check the product until the customer or installer come to pick them up!!!! Total disaster and ruined so many days as we set aside time to be home for the installation ! read more

A special thank you to Diane Bennett at San Clemente's Lowes. She went out of her way to help me with a return and exhibited patience, kindness and overall great customer service. Thank you so much! read more