This Lowe's is pre-selling or holding entire shipments of hard to find plants for one person before they even get to the store. The buyer is then price gouging the surrounding areas. read more

This store is terrible! If you are doing a big project or have any timeline go elsewhere! We purchased a new home and went to Lowes to get carpet redone in the bedrooms; we were told it would take 3 weeks after measurements were taken so we rushed before even closing to meet their timeline so we could move into fresh carpet. 4 weeks after the measurements we got a call from the installer saying the soonest they could come out was in another 3 weeks. So we didn't get to move into our new home with new carpet as planned. THEN we purchased a mid range LG French door fridge in stainless steel (seems like a pretty simple request) 2 weeks before we needed it to be delivered. Delivery date came and went, then a day after originally scheduled delivery. We get the automated message -"delivery tomorrow between x and x" 2 hours after it was supposed to be delivered my husband who took the morning off of work called to find out where the fridge was only to find out it was not going to be delivered at all. I call the manager and was told that he wasn't sure why it was not delivered because it has been sitting in their warehouse 1.5 hours away for the last 16 days, and I would not be able to get it delivered for another week! Absolutely ridiculous. Buying a house is supposed to be exciting and happy but entrusting Lowes to deliver the flooring and fridge we needed has caused us a great deal of stress and heartache because the company is terrible. read more

Working with Nicole Bissegger in the Lowe's Flooring Department in San Clemente was one of the best home improvement experiences that we have had. She helped us with everything. We went into the store to reschedule our install as it was going to rain on our install date. So she and an onsite scheduler helped us take care of it - right there in the store. The Alexander Carpet Installers' (the installers for Lowe's), onsite scheduler put me on the phone with the corporate office and it was rescheduled. The Alexanders' installers were GREAT! They were so polite and professional. We bought them breakfast, so they gave us dessert that one of their wives had make for them. Just an all-around excellent experience! A special shout out to Nicole Bissegger at Lowes, and to Evelyn at Alexander's Carpet Installation. read more

DO NOT PURCHASE Maytag washer machine and Lowe's extended warranty. We purchased Maytag washer model MVWB855DC2 Bravos XL in 2018, my wife and I use the washer about once a week for light loads. The washer stopped working 01/04/2021, would not power up to start. Went on YouTube and entered my model number, there were many videos showing the probable failure. I watched the 9 minute video, entered the video directions into my washer and it showed errors E2 and E6. These errors indicate the control panel and mother board are defective, these parts together are about $500.00. After watching several other videos on repairs and replacement these parts fixed others problems. We purchased the extended warranty for both the washer and dryer. Called the Lowes phone number on the warranty contract, they advised our warranty is still in effect until 2022. Lowes set up a service repair company to come out on Tuesday, 01/12/2021. Lowes then sent an email with the companies contact information for the time Lowes had given us. The next day the repair company called us and said they could not come the day Lowes set for us, they advised the soonest they could come was Tuesday 01/26/2021, this would be 3.5 weeks after the break down. I asked them why it took so long to come out, they advised as per their contract with Lowes they were only required to perform one warranty repair per day because of the discounted rates. A Maytag washer breaking down within two years of purchase is not what we expected nor what other purchasers would expect. Waiting 3 weeks for repairs is not good customer service. We will no longer buy appliance's or their extended warranty from Lowe's and hope others will do the same, sending them a message with your purchasing power will hopefully get their attention to change their customer service policy. Hope this review helps someone else make a good decision on purchasing appliance's from Lowe's. We will purchase elsewhere next time. read more

My mother and I visited the Plumbing Department yesterday, and were so fortunate to connect with Larry. He was knowledgable, intuitive, and helpful during the evaluation process to replace the kitchen faucet. It was an easy decision based on his counsel. In retrospect, hiring retirees like Larry makes sense. They have great expertise and people skills resulting in customers returning for additional purchases. read more

This is the FIRST time I've ever experienced such good customer service that I feel the need to formerly acknowledge the people who provided it. A big shout out of thanks to Jamie, Shawn Storeby and Barry McKie in the plumbing department for going above and beyond in helping resolve an issue I had with hotel shelf unit. The box was marked as having a brushed nickel finish, however the unit in the box was chrome which was found to be the case with the other boxed unit. Although it was clearly a problem with quality control at the manufacturing level, they removed the display unit, with the correct finish, in exchange for the one I purchased which was mislabeled. They could have explained away why they weren't responsible, but instead stood up and took action to make it right. Thankfully, they were more empowered than typical employees who are taught to assign blame and take no responsibility. Thank you again, Jamie, Shawn and Barry. And Lowes, for hiring and enabling people to provide excellent customer service!!! read more

Thank you to Gary in the paint section! He had expert, amazing advice & completely simplified the process of choosing paint colors for me. He was so helpful & kind! read more

They allow a known reseller to buy whole pallets of hard to find plants before it even hits the shelves. I don't know who at this store allows for one person to buy the whole stock of one plant, but from what I have seen management knows about this. They have received several complaints about this, and do nothing. I won't be going to this Lowe's anymore and definitely reporting it. Also they allowed her to buy 10+ of one plant, knowing she's probably reselling and price gouging read more

Khalid was the best! We were looking at patio furniture and he went above and beyond the expectation. He helped us load the furniture on a flat bed cart, made sure the furniture had no damage, helped load the patio furniture in my truck and even offered to help with securing the chairs. Thank you Khalid!!! He's made us a customer for life. read more

Connie was super helpful this morning on Black Friday! She works in customer service and she deserves a medal! Thanks Connie!

I wanted to let any potential employee who are of African American descent beware. I was called in for an interview by Angela who is a recruiter/ manager etc... I came in for an interview to fill out a availability form given I did this online already. Once I am finished I excuse myself to the restroom, when I return I am told that they are not interested because of my availability. Wow ridiculous why waste my time and your time if my availability was so important. Why bring me in for an interview in the first place. Very unprofessional and disrespectful I reported this location to corporate but they don't care. I believe this isn't an isolated situation I believe it's a culture thing at this location. Times are changing and if your not about doing what's right and treating people with respect and dignity then your going to become irrelevant. I also want to put the assistant manager who is a female out their as well she was being very defensive over the phone and basically condoning Angela behavior. In closing hopefully some changes are being made and this is being taken very seriously to be determined. read more

I usually shop at Lowes at another location closer to me for all my appliances / rental property needs. This time I came to Lowes at San Clemente for a special order pick up and I experienced the best customer service ever. Sam at the Customer Service was so helpful. Without her willingness to help, I would not be able to get special order item on time for my remodeling project. There were some issues with my special order and Sam tried to take care of my order with John, Max and Chris. Thanks to all four of you. read more

My husband and I were in the market for a new refrigerator. After being completely blown off by the employees at the local San Clemente appliance store, we headed to Lowe's on Pico. We were standing in front of the refrigerator we were interested in and were approached immediately by a very nice gentleman named Rian. He asked if he could help us and we told him what we wanted. He went in the back to make sure the fridge was in stock and it was. It took us less than 15 minutes to complete the transaction of purchasing a new refrigerator and securing free next day delivery. This is the same amount of time we spent at the local appliance store being completely ignored. Next on our list is a new stove, which we will be buying at Lowe's. read more

It's easy to make an online purchase however the follow through of the store needs much improvement. On the morning of the scheduled delivery a staff member calls to ask if the gift was supposed to be assembled. Multiple phone calls AND 4 hours later it turns out the product was never in stock or available for a delivery. I'm giving them the be if it of the doubt however that does not explain the miscommunication, mis information provided and lack of customer care provided. read more

The customer service here is Terrible ... now the Lowe's in RSM and Tustin ... spot on ..... GREAT service ... not this one .... I sure hope they do some type of better training on customer service ... read more

Nicole was very helpful yeterday! Her service was awesome. We're so lucky we got her. I cant wait for her to help us with our carpet

I give 5 stars to the gentleman who helped me with purchasing my new refrigerator today. He was great. I give 0-1 to the other two gentlemen. Aaron in the appliance area was trying to check me out with a microwave that they I was going to buy even though there was a broken piece on the front. He was going to discount it for me because of the crack. As he was checking me out, the item was not pulling up in their software system to sell. After about 10 minutes of him looking into it, i had to be somewhere so I let him know that. He suggested that he will talk with, I believe Steven; when he comes back from his lunch and they would give me a call to complete the purchase over the phone. I said that's fine, I left my name and phone number. An hour goes by, no call. I try to call and I get a Steve on the phone finally after two attempts and explain my situation. He informs me that no one ever communicated to him to call me, so he threw the piece of paper away that had my name and number assuming that the other employee, Aaron had sold the microwave. He was short with me and asked if he can call me back after this order he is finishing up at the moment. I said sure. It is now 7 minutes before closing and I tried to call again at 8:15p..., no answer! I still have no returned call!!!!!!!! Very unimpressed and upsetting. Customer service is important. I understand it gets busy but at least a call to let me know they are still looking into it is all that is needed if they did not figure it out yet read more

Jules in outdoor lawn and garden, Dean who helps load, and Letitcia at checkout deserve accolades for outstanding customer service! It is wonderful, rare and such a treat to interact with personnel at retail stores who go above and beyond for the customer. Kudos!!! read more

A HUGE Thank you to Lowes (Marilyn, Andrew and staff!) They are an amazing group who always assists with courtesy and kindness! Thank you for always going above and beyond! The staff is always ready to assist with a smile and great service. The military families of San Onofre! read more

Bad customer service from Stephen in paint I stood there for 10 min listening to him complains to his coworker about just about everything. Wanted to color match some paint his body language was so negative he told me I can't guarantee it will come out close I had a sample about 3 inches square whats the problem? I asked him to try and he said come back later in the afternoon I have 5 orders in front of you but there was also a young lady working there just finishing up with a customer.. Went to home depot 15 min later I was out the door with me color matched paint I suggest putting Stephen in the back somewhere until his customer skills are very much improved. As a customer I need what I need what I need without hearing someone's problems on the sales floor next time I guess home depot will be my 1st stop. read more

Over 10 minutes on the phone with no answer to any extension. Called back and no answer of any dept. again.

Cabinet install literally left us high and dry for Christmas. Cabinets wrong stalled entire kitchen and guys left unfinished and no where to be found. read more

I have purchased over 10 appliances in the past several years from this Lowe's location. A few orders have been correct, several delivered scratched or damaged, with an offer of a discount. I recently ordered a dishwasher NOT in stock, and had to be ordered from the "vendor (which is something the box stores DO NOT WANT TO DO)." For some unexplained reason they want you to purchase something they have at their location. They don't care if you don't want that...I was told it would take 10 days to receive it. I called after the 10 days and it had never been ordered, they blamed the vendor, then they said they "dropped the ball (who knows what happened)." Yet again, from the department manager AND the assistant store manager, "come in and pick one we have in stock." I don't want the brands you have in stock!! Well, you just have to reorder and wait another 2 weeks. No "I'm sorry," nothing!! This is for a rental unit. I called the mom and pop competition in town, who was supposed to call me back....nope!! I was told "San Clemente is basically an island." It sure is!! UPDATE JANUARY 2019 You would think I would learn...purchased a refrigerator on 1/21/19. I have a receipt from Lowe's in my hand. The delivery dept was supposed to call last night for delivery today. No call (of course). I called this morning and they can't find my purchase. I have a receipt in my HAND, with any and all "Lowe's" receipt numbers. I call and verify my credit card was charged (yep). I have been waiting several hours now, and no information. This is it. Two complaints to corporate so far... read more

Today our freezer died, which meant hundreds of dollars worth of food could be ruined. Usually the solution would be a quick trip to the appliance store to buy a replacement. Now... factor in Covid 19. Freezers are no longer available in Orange County since March. After calls to almost every store in my area, I was able to find a chest freezer at the San Clemente Lowes. When we got there Xavier was awesome. He was super knowledgeable and made the whole process stress free. We bought the last one. Thank you Lowes... and thank you Xavier! read more

Disappointed that stores allow dogs! Dogs are not people and people who spend money in the store should be protected from vicious animals! In this particular Lowe's I saw a dog wearing a jacket, I looked at the jacket to see if it said service dog and it did not and the behavior of the dog indicated it was not a service animal. His ears were perked and he was very alert - to the point of looking nervous around people. I walked away from the isle the dog was in but heard the dog bark aggressively at someone else in the store. I mentioned the dog to my boyfriend and wondered why dogs were in a store. Don't get me wrong, I LOVE dogs and have always had dogs my entire life, but my dogs stay home to do their job and protect the house. After doing more shopping I had to enter the isle the dog was on to acquire an item the dog and owner were near. The dog was zoned in on me and I figured a dog would not be in the store if not well behaved and human friendly. As I began to pass the dog jumped from a lying position and lunged at me barking and attempting to bite me! It was within inches and I managed to jump back from the dog and get my purse between me and the dog. The owner was shocked but immediately apologized and said "I'm sorry I just got this dog. He is a rescue!" So not even the owner was aware of how he would behave in public. I just am thankful it was my awareness of the dogs behavior and not a child passing the dog!! This is a lawsuit waiting to happen when stores allow dogs they are unfamiliar with!! The store is nice and clean but their policies need to change to protect customers. Sorry if this hurts people feeling but humans first!! read more

In the past three years, I've made three bigger purchases at Lowe's in SC. All my problems have been after the purchase and with their third party installation teams/delivery service. Water and dryer experience was fine. Sliding closet doors took more than three months to fully get installed...damaged items before installation, more waiting for so they said custom parts, and faulty installation. Yesterday I bought a new refrigerator from them. Curtis in appliances is super knowledgeable and knows his stuff. Appreciate this. Delivery service changed my delivery time. They think sending you a text is ok to change a four hour delivery window. Unacceptable. Tried calling Lowe's cause their third party delivery company blew me off. However, press "2" to talk to someone in delivery, you get four or five ring and get thrown back into the main menu. So ridiculous. At least fix your phone system so people can talk to you. Update: They called me at 8:30 pm to say they can't make the delivery tonight. Tomorrow, Saturday, is booked so they said the earliest is Monday. I can honestly say they (third party delivery service) don't care. read more

My mother had Lowe's install her new kitchen cabinets. And the reason they ask the customer to pay up front is because the customers then has no leverage when the install does not meet satisfaction, which it did not. And one of the installers threw his lunch trash into one of the new cabinets he just put in. read more

In the past I have had difficulty getting help at Lowes because of the sheer size of the place. Last week I had two experiences that impressed me and I wanted to pass that on so the staff realizes they can make a difference. I was looking for concrete and must have appeared to be confused :), and one of the employees came up to me...... and asked what was I planning to do and proceeded to explain which products would be best for my use. This saved me a lot of time and wasted effort. Later I was back in Garden looking at patio heaters and was approached by Mike and Chris. They offered to help as well and even accompanied me to my car to measure the interior to see if the heaters would fit. They then suggested I use the delivery service and within 10 minutes I had ordered 5 patio heaters and they will be delivered in two days. Good service, helpful attitude, and knowledgable folks....Thank you! read more

Garden department manager has a terrible attitude. Item advertised on their website could not be found. She was snotty in her response. Did not care that it was advertised. Another employee followed us out and apologized profusely. He recommended that we go to a local competitor. That's the type of behavior bad managers inspire. read more

If you are expecting quality service and goods then Lowe's is not the place to go, They are however adept at giving you the run around and passing the buck. One girl on the service desk is incredibly clever at stringing you along for weeks. So for major appliances and installation I would recommend going to a professional store like Home Depot or a reputable appliance store. Phrases like:- This is a corporate matter- We outsource- etc. They are also adept at the blank look when you are trying to explain a problem. If one person reads this and decides to research other appliance places then my job is done. read more

Customer services wasn't able to give me a delivery date for my purchase a week ago I was told they will call me back 10hrs later no call walk into store send me to the appliance department to busy after 20min wait the computer is not working were is the manager read more

rude "customer service" person. I inquired about renting a truck to move some furniture, and he replied with "this is not Wal Mart sir" in a condescending tone. He was a big time crumudgeon and I would think they would out someone with some people skills at the CUSTOMER SERVICE desk. read more

Advertised that they had 9 items in stock and the location in the store. Purchased and paid for 4 of them on line, to be picked up at the store the next day. Was called and told they didn't have any of the items. Didn't offer to pick them up at another store or complete the order when it stock. Manager never called back. On line ordering is a waste of time. read more

Minus three if I could give it...Isabelle get back on your meds we are customers not adversaries. She is in kitchen design, hide the knifes...You are about as helpful as a TURD. Management look at all the 1's something is wrong..... Boycott this idiotic store and shop HD or the local stores...Waited 20 minutes in counter tops no one answered the page..The staff is mostly stupid, rude would be a compliment. No training, no knowledge stupid cashiers some are smart. hit and miss... Nicole you sold me flooring and gave me solid advice, Lenny you are always helpful. Jim you are an asset in electrical. Otherwise mostly idiots.. A big waste of time when working on a project.You can lose days. Ganhals, DeNaults, AR paints///local businesses that know what they are doing. Lowes mostly dangerous, lazy idiots. Avoid read more

Don't order any 'services' from this store. There is a certain irony in labeling their offerings as services....because there is none. I have now tried using this store for two issues. The first was to order windows. The person assigned to help may need to go back to school to learn English or some other language besides surf talk. I ended up canceling my order when his confusion and lack of follow through became intolerable. The second joyous interaction with this bunch is currently happening. I bought a dishwasher on Saturday. Besides their BS guarantee of next day delivery, I still hadn't heard from anyone by Tuesday. I called, and called, and called, one hour later I actually reached a live person. Rude, but alive. This person told me the reason for the hold up was that the item was not in stock. Could this have been conveyed to me Saturday? Could they have called to tell me? Probably. But those are actions of a good organization. Avoid this place at all costs. read more

Went to Lowes for a 10" length of 2" ABS pipe. They wanted $18 for it. I called the local plumbing supply and it was $8. I think that Lowes is extremely over priced. Even Home Depot is cheaper by about 20% than Lowes. Lowes is local and convenient but their prices suck and the selection is not that great. They don't carry Milwaukee Tools. I'd have so say that Lowes is a Home Depot for Women. Basically it's for emergency needs only. I hope they open a HD in the San Clemente area soon. Lowes sucks! read more

Onhold 3 diff times & transferrrd to kitchens and it just rings and rings and rings. Front customer service person accidentally hung up on me the 4th time. Trying to see how this first impression is going to turn into a nice kitchen remodel when I can't reach anyone read more

I'm looking to purchase a tankless water heater and went to the plumbing section of this Lowes. I didn't find much of a selection in the way of tankless water heaters and a Lowe's employee was threading pipe in the same aisle and next to the water heaters, but never bothered to ask if he could help me or if I had any questions he could answer. Another Lowes employee came by and talked to the worker who was threading pipe, but totally ignored me. Looks like I will be buying my water heater elsewhere. read more

I have to say everyone at Lowe's is pretty nice and helpful. But one exception is a gentleman by the name of William Honens. I made sure to ask for his last name so that I could write a review. He is always nice and eager to help me out, especially when the husband sends me and I'm lost looking for what he needs. Wiliiam seems to have a lot of knowledge in all departments. Thank you William for all your help and always trying to go above and beyond. read more

If I could give a zero star for service I would. Every time I come to the store, I tell myself I will never return, but yet due to the location, I find myself in the same frustrated state. If you have to go there do not go on a Saturday you will NOT find anyone to help you. I can't say a Single good thing about this location. Drive to Home Depot you will thank me. read more