Super customer care here sam and stan are great for advice for anything you need DIY. This is a…read moreterrific hardware store for personalized service and items the big box stores don't carry. Our new hardware store #thankyouthursday2021.

I recently purchased a new tool for $25. The first time I used it, it broke. I went back to the…read morestore to return or exchange it. The staff member was very rude and would not help rectify the situation. Very disappointing and will not do business with them again.

As usual, the big-box store disappointed in their not having what I need. Also as usual, Franklin…read moreHardware did have what I needed. The store employee asked what I needed, I handed him the bag with the broken spring in it and he said, "follow me". He went right to the set of drawers that would have this $1.69 part that saved me $hundreds on a BMW trunk-latch. Big spender me bought two. ;-) The latch is now as good as new. With the advent of youtube videos, and the continuing story of Franklin Hardware, you can fix darn near anything. I also noted a great selection of what will be excellent quality Xmas gifts for next year. Great kitchen knives and big selection of Weber BBQ stuff, for a couple of them. They call it "True Value", but it's truly more like priceless value. Nobody saves your bacon better.

Top expert service. Kind staff. Knowledgeable. The garden section is like a boutique, a treat to…read morevisit. Nice close parking, not WallyWorld massive parking lot. Also, the staff helps load your car if needed. Also staff is a healthy range of ages, so there is some one for everyone. Good old time classic hardware store feel. Love it!

Straight downhill they go...... A bunch of 20 somethings…read moreworking here and zero service. Second time I came for paint and had to wait 20 minutes or more. I finally gave up this last time. The thing is they weren't busy at all. There was no one there. And the employees that were there literally moved like sloths. What's going on here? Waiting 30. Are you open? What are you guys doing man

I came here on the 13th & 14th last week. This hardware store is huge & amazing . I was super…read moreimpressed I came back again! All the staff are so helpful, sweet and knowledgeable. I'm super glad this is very local where I live, I don't have to drive too far. They have so many selections!! Whether it's hardware, garden, plumbing , anything for house inside and outside , any repairs, they have great gifts, clothing , car stuff, huge garden decor and decorations, they have a garden outside a lot of plants and flowers to choose from as well as soil, mulch . Their outside garden is very cool, they have high quality of flowers, plants, succulents, bushes are super healthy! They really have unique finds here! I love it !! This store is highly organized and Super clean as well as their restrooms! I bought altogether:Euphoria, broom, 4 jasmin sambac, 2 everblooming , 2 fuchsia, 2 sunflowers, 6 pack of annuals, yesterday tomorrow today . For the great quality of their flowers , plants and Succulents their price points are spot on! The team members that really helped me on my two visits were Kris, James, Wade, Stephanie, Katherine and Michael! All so very wonderful, super polite, super down to earth, beyond friendly, very understanding, kind, caring and highly Knowledgeable!! They really made my days! These team members are your Superstars!! I'm so appreciative of my positive experiences both times, of course I'll be back!! Thank you so much Ace Hardware place for making my both visits so memorable!! I'll tell all my family and friends to visit here !!

I'm always excited to share my experiences about businesses or individuals who truly go the extra…read moremile! I moved to Simi Valley about a year ago from the greater Los Angeles area, hoping to escape lack of civility, crowds, and general city issues like lines and forever traffic. I have to say, Simi Valley has been a delightful surprise! It's such a safe and friendly community where everyone is eager to lend a hand, very "Mayberry" in fact. I often wonder if Andy Griffith is the actual sheriff . [A joke of course]. Even though it's a larger area, I still love that it maintains a cozy "city" vibe with everything you could possibly need, just like in LA. One of my favorite local spots is DIY--it makes you feel truly valued the moment you walk in. The staff is super welcoming and always ready to assist you, unlike those big hardware chains in LA where you can wander around for ages before someone notices you! There's a couple of friendly kitties lounging around also. Recently, I found myself in a bit of a bind because my power was shut off for about 5 days due to the recent fires, so I couldn't use my tools at home for this project.. I popped into DIY to grab a solid 10ft steel pipe for a flagpole to support my Starlink, and that's where Raemon really came to the rescue! He was incredibly helpful, drilling the holes I needed, searching for the correct bolts and screws I needed, even offering to deliver the pipe to my home since I didn't have a vehicle that could handle it. I really appreciated that he took the time to help, especially since he was about to clock out. I tried to offer him a tip and gas money, but he initially refused, though I insisted! Thank you so much, Raemon--you truly made my Starlink mission a success, and I'm so grateful!

My husband found this smaller hardware store and we've been mostly…read moreusing DIY for our interior home project needs. The best part of DIY, the staff. They are all very engaging, will give advice when you ask for it and there is always someone around to help. We use DIY when we don't want to drive across town. They have different selections than the big box stores and sometimes items that the big box store doesn't have .

Despite having good selection and good prices im having to give this place 2 stars for the customer…read moreservice. The staff here actively avoids taking to the customers. When trying to check out at garden center, Miguel, Santi, and the cashier herself chris Took over 15 minutes checking me out and made an entire line because the person in front of us had an item that wouldnt scan in! Does every wrong barcode cause a 15 minute backup that's ridiculous Get your act together as someone who's been coming here for a long time to the garden supplies I will appreciate Home Depot's more expensive prices for their better service

Don't ever go here unless you know exactly what you want and can find it yourself. Employees are…read morenon existent. Needed keys cut that the self service machine could not do. Asked 3x for help and all that was done was announce it over the PA and guess what? No one shows up, although I saw 2 of them pass by on the other end of the aisle on their way I'm assuming to the break room.

Sherry in customer service is rude, judgmental, and probably homophobic. I came to do a return,…read morebut did not have my receipt and was looking for help trying to find it on the card. From the second she started talking to me she was unkind and dismissive. I made it a point to say, calm and respectful, even my young daughter asked me why she was being so mean. She then proceeded to help other customers who she was very kind to and even seem to go above and beyond for them. The only thing I could think is that she was so rude to me for the fact I'm a woman with short hair who was at the store with my wife and kids. So unfortunate.

I came in just to grab a mop and honestly didn't expect much, but I was so pleasantly surprised…read more Every employee I walked past said hello in some way and actually smiled -- not the forced kind, but genuinely kind. You can tell they're happy to be there and willing to help, which feels rare these days. I found what I needed quickly, and the store was super clean and organized. Just a really nice, easy experience overall.

We received exceptional service from Zack. He always offers great solutions and is very…read moreprofessional. He helped us solve a problem with a Grohe faucet. While there, we also bought quality channel locks.

One of the few stores that had the hundred gallon water heater that I needed in stock. They offer…read morecompetitive pricing and a very knowledgeable, professional, and helpful staff. In fact, one of the few stores that knew about my unique plumbing issue! I highly recommend them

Today Carlos helped me with items I needed. I needed to put a hammock on a tree. He gave me advice…read moren instructions on how to use the items I grabbed thank you for your customer service and your help ! Recommend 10/10

I stopped by this Harbor Freight to get bolt cutters that the Northridge location didn't have when…read moreI went during the weekend. I found parking easily here and checked on the website if they had it in stock. This store is a bit smaller than the Northridge one but the Northridge one just open like at the beginning of the year. I walked around the store until I found where the bolt cutters were and then I looked at other stuff too. The aisle are more compact which I think is because this store has been here for a while so it's old.