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    Lowe's Home Improvement

    2.0 (64 reviews)

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    Matt M.

    I just wanted to spend $700 but they wouldn't let me. I'm doing a kitchen remodel and needed 50sqft of tile and 45 drawer pulls. I got the 45 drawer pulls in hardware and moved on to flooring with 40 minutes before I needed to pick up my daughter from school. I found the tile immediately, but only 2 boxes were at level to take, the rest up at the top of the shelf, requiring an associate with a ladder. A Lowe's associate was there and I asked him if he'd help. "Not my department, but I'll call someone." He used the intercom. 10 minutes later no one was there and I asked someone heading for the break room. "I'm looking for her, too. Just a minute." I never saw her again (I'm staying in one place during this entire time). I see a guy walking past and ask him. "Yes someone is coming." It's been 30 minutes now. I go and get the huge stairway ladder to get it myself and no one stops me, but think that I'd better not. At this point if I don't leave immediately, I'll be late to pick up my daughter. So I left the tiles I had, left $320 worth of drawer pulls, and left the store. Maybe next time I'll try the orange place.

    Confirmation text link. Also, why two cords and no stove??
    Melissa R.

    Do not shop here. I don't care if it is convenient, I don't care if it is a flashlight. I WILL NEVER give Lowe's my business because of this store. We purchased a Stove from Lowes Dec 1st with a delivery set for Dec 16th 2019. The evening of Dec 15 we received our confirmation call and text that the stove would arrive on the 16th and were provided with a time window. To make it easier on the delivery team, my we moved the stove from the kitchen into the garage. The afternoon of the 16th(delivery day) a call was received stating the auto confirmation was an error and the stove would not be arriving that day. The associate could not provide a new date, but did say there was a backordered part waiting to come in from out of the country. After 5 more phone calls with multiple managers I requested a new stove and Lowe's covered the difference in cost to keep the sale, offered a POS loaner(literally 50 degrees off true oven temp) and told me the new one would be in 2 weeks. Well, one month later on Jan 14th the stove arrived to my home with what I can only assume was a stab by a forklift. It didn't break through the sheet metal, but the edge was buckled. The appliance manager apologized and reordered the stove but never called to confirm. We called and were given another 2 week lead time. (Side note, I work in transportation and Ohio to Georgia is a one day point). So, today is Jan 4th. Just like before, last night we received a confirmation text at 7:40pm stating delivery has been scheduled for February 4th between 5pm and 9pm. I rushed home, quickly cooked dinner and we waited...and waited. At 7:44pm I called Lowe's and after a few minutes I was able to get in touch with a human. This 'Manager' stated our deliver 'is not even on today's manifest '. So what was the confirmation text and link??? What's the point??? Why are you allowing messages to go out and not following up with your customers? Why are you holding hundreds of our hard earned cash with nothing to show but false promises? Never, ever will I buy from Lowe's. If you cannot provide a service you are not worth being in business.

    Luxury Appliance Center including the new guy Fisher and Paykel.

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    1 year ago

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    6 years ago

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    4 years ago

    Don't bother calling then. You'll wait 20 mins or never get through to anyone. This has happened multiple times. Fk off lowes.

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    5 years ago

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    3 years ago

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    6 years ago

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    6 years ago

    Very disappointed. Customer Service is Non Existent.

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    6 years ago

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    7 years ago

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    8 years ago

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    8 years ago

    I like this Lowe's. However, hard to find help as corporation has cut back on employees. Very difficult to find what you need sometimes.

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    Page 1 of 2

    Ask the Community - Lowe's Home Improvement

    Review Highlights - Lowe's Home Improvement

    She was super helpful and basically helped me coordinate swapping out a new one for the one with the crooked door.

    Mentioned in 2 reviews

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    Verify this business for free

    People searched for Hardware Stores 1,384 times last month within 15 miles of this business.

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    John's Creek Ace Hardware - Bag of screws to save the day (and the front lip)

    John's Creek Ace Hardware

    4.0(71 reviews)
    3.8 mi
    $$

    Staff is always super helpful, friendly, and patient. This place is constantly saving my ass…read morewhenever working on cars doesn't go as planned. Please don't ever remove the nuts/bolts section in the back of the store because that thing has been a lifesaver on so many occasions. Appreciate yall!

    I've shopped at this Ace Hardware location for over 10 years. I've never been treated so rudely…read moreand for no reason that I can tell. You go to Ace Hardware for more personal service, service you do not get at the big box stores. I have a plumbing problem and hoped I could resolve it, even if temporarily, before spending a couple hundred bucks on a plumber. Simple and reasonable, at least to me. I went in the store, showed the part to the guy at the counter, I folliwed him to the plumbing aisle, he did not have the replacement part and recommended a plumber. He said the part could not be repaired and did not want to sell me something that I could not use. He walked away to do something else. It took 5, maybe 6 minutes of his time. Ok, fine. I continued to look hoping for a temporary solution. I went to the counter and asked his opinion. 2 minutes of his time. He instantly became exasperated and impatient. He exhaled and grew increasingly irritated because I asked his opinion. He was rude, and clearly my presence in the store was annoying him. He provided a contact number for a plumber - of course I would never call his contact after my experience with him. I am so disappointed.

    Photos
    John's Creek Ace Hardware - The BEST

    The BEST

    John's Creek Ace Hardware
    John's Creek Ace Hardware

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    Howard Brothers - Duluth - Me

    Howard Brothers - Duluth

    3.5(30 reviews)
    6.1 mi
    $$

    Unlike The Home Depot and Lowe's, they have employees that seem to actually want to work…read more Although I go to The Home Depot and Lowe's more frequently, it is only because those two are more conveniently located. I get the easy stuff at those locations. But when I have questions or need help finding the right product, I go to Howard Brothers where the employees make an effort to be knowledgeable of what they sell. Prices are a little higher, but you won't find yourself going back-and-forth exchanging what you purchased the first time making a return and purchasing the 'right' product on multiple trips. The Home Depot and Lowe's have gotten so bad, even the employees tell you to purchase 2 or 3 of something, try them all, keep the one that works, then return the ones that did not work. As far as that goes, I may as well just order stuff off websites which give you equally unhelpful knowledge of what you need. Yep, I'll continue to drive past The Home Depot and Lowe's to get to Howard Brothers when I know I need help or have questions purchasing the correct product the first time.

    Called Customer Service to inform them about a friend who needed to grab some screws a few minutes…read morebefore closing. The receiver was very rude and harshly snapped "No!" at the request. My Friend still made the drive and was refused service despite having 2 minutes before closing. If you're looking for quality customer service, this isn't the place.

    Photos
    Howard Brothers - Duluth - Mower service

    Mower service

    Howard Brothers - Duluth - Echo string trimmers for purchase. We sell new equipment, parts and service all Echo equipment (even if you bought it at that big box store)

    Echo string trimmers for purchase. We sell new equipment, parts and service all Echo equipment (even if you bought it at that big box store)

    Howard Brothers - Duluth - Exmark is one of the brands we sell all over metro atlanta and north Georgia

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    Exmark is one of the brands we sell all over metro atlanta and north Georgia

    Halloween City

    Halloween City

    3.5(2 reviews)
    0.2 mi

    Admittedly, we are behind the eight ball. It's the week before Halloween, and we have two parties…read moreto hit this weekend, and still need costumes. So, we had in mind Popeye and Olive Oyl, but they didn't have it. Bummer. We decided to be open, and look for any other cute couple costumes. There wasn't a great selection here, but we decided to try cop costumes on, and they both were sooo cheaply made. The prices here aren't great, either. Everything we saw was $39.99. I felt like most of the store was that price, and for the quality, not worth it. I get that costumes typically aren't made of the best quality, but the one I tried one was so poor quality I was concerned it might not make it through the night. Now on to the dressing rooms...wow, could you at least hang up the mirrors? They are on the floor and it was difficult to see how you look without scrunching way down. There was stuff on the floors, and they were really not well kept. I actually thought my boyfriend looked great in his costume, but he thought the material was too cheap as well, so we both walked out emptyhanded. There are plenty of other costume places to check out. This one missed the mark.

    My siblings and I had the best time at this Halloween store! This was the first one I have ever…read morebeen to in the states (haven't dressed up since middle school on Guam!), and it may very well be the last! All of the employees at this store were super nice and helpful. I didn't even know that they would actually let people try costumes on, but my sisters and I were able to try maybe about a dozen costumes (combined!). They let us take two costumes in the fitting room at a time, and they even let us take pics! Super sweeeeeet! I ended up finding the perfect costume, and to top it all off, the cashier who helped me - Malik - let me use a 20% off coupon I found next to the register! =) That totally made my day. Thanks, Malik!!! 5 stars for the Duluth Halloween City store - located conveniently next to the Pleasant Hill Assi! ;) P.S. Print out their 20% off coupon from their website before you go! And they have a daily iPad 2 drawing going on through Halloween, so don't forget to give them your email address before you leave the store! Happy Halloween, everyone!~

    Photos
    Halloween City - Website photo

    Website photo

    Halloween City
    Halloween City

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    Lowe's Home Improvement - hardware - Updated May 2026

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