We were promised a ice maker to go with our new fridge ( since the Fridge we originally wanted wasn't available was out of stock) and were never called when it was supposed to arrive we go into our local store a couple of weeks later and were told that it had been to long since the agreement was made and could no longer be honored. It's not as if it were months later it was just a week outside their original ship date( two weeks total) On another occasion we had them come to give an estimate and put in a new door we just wanted the job done, ready to pay and even had a door picked out and everything.Their guy shows up and take one look at the siding on my house and says no he couldn't do it because of the siding, there is a frame of 2 1/2 to 3 inches that is spaced between the door fame. I would have done the job myself and ended up doing so for the fact when we reported the incident and showed pictures to the stores employee in charge of the department he said he would send the constructions workers brother that the first guy was lazy. We were never given a call back and no one ever showed and as I said I bought and installed the door myself as we got tired of having our number and info being taken and nothing ever going anywhere with it. Lumber wise they have good lumber and plumbing bits, however, their lack of honoring agreements, inventory stock, and customer service are lack to say the least. I will only buy from here as in lumber and plumbing never again will I trust these people with anything of personal jobs or professional again. read more

I should have known better than to shop a big box store for flooring supplies, but live and learn. The Temple Lowe's has got to be one of the worst managed stores in the chain. I placed an order online for 22 boxes of ceramic tile and 6 containers of thin set and grout, everything I would need for the job. About 5 hours after placing the order, I received an email telling me that my order was ready to be picked up. So I drive up to the Temple Lowe's and park in the "special space" for online pickups expecting a speedy transaction and loading. Boy, I couldn't have been more wrong. After waiting my turn at the under-staffed customer service desk, I handed the young man my printed email and reference number for my order. He walks to the undersized area for pickup at the front of the store. He has to move stuff around just to get back in there. After about 5 minutes he comes out and says he doesn't see my order. He seems confused and calls for help. That takes another 5 minutes. The line behind me is growing and he's all be himself and in over his head. Finally "Babett", the customer service manager, saunters up and starts looking around on the computer. She says, "it's not ready". Then why did I get an email saying it was? "Well, there's no room for boxes of tile up front, so they send that out just to let you know we have it in stock." What's the point of that? When I order online I expect to be able to pick it up easily and quickly. What a joke. "I agree," says Babett. Anyway, I cancelled my order and they couldn't have cared less. I'm done with Lowe's. read more

I have never been more dissapointed in a store. I am disabled and needing to buy a large air conditioner, and it is a 30 mile drive to the Temple Tx. store, so I tried to call to find out if they had a large unit in stock. When I called, The computer that answered, said they would transfer my call to appliances, and now for two days I have been waiting for them to answer the phone. ., and when I did finally get someone that answered, they put me on hold for about an hour, and then transfered me to over 3 people. who absolutely had nothing to do with the air conditioning dept. I have done business at this store for aver 20 years, and will not be going back. Terrible way to treat a customer. Non careing associates. , and then they brag on their advertisements on all the personal attention, they give their customers, ya right. The funny thing about the whole event is, when the compter answers, it says the call will be recorded, and I thought what call, when they never answered and gave it a reason to record lol read more

this is the worst experience I've ever had, a simple order and a partial delivery. Yet to see another after 3 weeks. Products are in the store and have been in the store yet they cant find it in the system. I took pictures after being lied to. Oh, we can have it there in a week to your home. Didnt happen. It's only lumber. I should have known. You can't fix stupid!!!! Do not go to this Lowes, as their name says, always low read more

The worst customer service ever. I drive all the way to Killeen where the workers are friendly and helpful all the time. Even as a veteran there is not assistance or common courtesy. read more

Donna in Cabinet's Department saved the day! We shop at Lowe's in Temple all the time and receive great customer service. Today, this associate went above and beyond. With the personnel out filling custom orders, Donna helped us plan our design and gave us excellent alternatives for our new home. We bought all our cabinets and stayed with in our budget! That's why we shop at Lowe's , quality & price! Thanks, Donna! read more

During a time like this, I would think you'd be thankful for a job. It seems as though the girl with the braids that was closing the self-check out yesterday is not. We approached her to see if she could price check something, she ignored us then when we approached the open self-check out (green light was on) she very abruptly and rudely said, "that's closed!" .... without even looking at us or offering to help. Uhhh ok, rude. Then we waited in line for the ONE cashier that was open & asked her to price check the item. Her name was Mariah & she had the worst attitude. She was not friendly and kept mumbling stuff under her breath. When we decided we wanted one canister, not the other she rudely snatched it up and put it in the go-back cart. We said, "thank you" when we were done and she said nothing. Customer service is TERRIBLE here. We'll stick to Home Depot. I know people in corporate at Home Depot & I know they truly care about customer satisfaction & take stuff like this seriously. Lowe's needs to get it together. Stop letting your employees treat your customers like crap. That's a good way to lose customers. read more

Do not I repeat do not buy one thing from this store! We spent nearly 20 thousand dollars on our kitchen and the countertop was never sealed right. I called nearly two months ago about getting it looked at and they said the person that installed ours does not work for us any more and we don't know what to do about your problem. Well I have a card that says I have a lifetime limited warranty and the countertops are not a year old yet. No response. No one calls to come even look at them. They collect oil and they look dark when water is left on them. How much longer is it going to take for y'all to come fix the problem? Ok so it took them a while but I got all new counters so they stood behind their work and replaced them so I am happy! read more

Thank you Rick, Manager at Killeen Lowe's!! We had an issue with a few of our cabinet hardware pulls and he made sure we were taken care of! Top-notch customer service! read more

Still one of my favorite hardware everything under the sun stores. The wife and I can always find what we need and if we can't find it someone will always gladly show us where it is in the store. read more

Called this morning to confirm delivery and after two reps disconnecting the two calls and stating they do not see any delivery or our name in the system, someone finally comes on the phone stating that we are on for delivery. Very nerve wrecking and poor customer service over the phone! read more

I went to Lowe's this afternoon to purchase items to make up a present for my boss. I ran into Eric an employee at Lowe's and ask for help. Eric went above and beyond to include walking around the store with me to pick up items for the present. He even suggested additional items that I should purchase. I found out later that Eric was not even assigned to that department. He was absolutely delightful. This is the great customer service that you don't always receive but I got it today thank you Eric the plumber. You were phenomenal. read more

It's a pleasure to shop at Lowes here in Temple, Tx for our home improvement needs. I've always been able to find what I need easily, and if I can't there is someone right there to help! Thank you! read more

I have been shopping at Home Depot for a while now. Man, since the last time I went to the Lowe's here in temple, they have certainly uped their game. Bought some plumbing fixtures today. Mr. Keener helped me, he was awesome. Also, I got some keys made. They have an automated key making machine. So, I didn't have to run anybody down. Great experience there today! :-) read more

I have never had such bad customer service. I have had to wait for 2 hours just to get helped. Every time ive gone in there i have a problem getting some help. I personally will be sticking with Home Depot read more

Once bitten twice shy ! DO NOT USE the in-store pickup option. The first time I used it, I ordered a lot of river stones for my garden. I made the order at 9:00am in the morning and received an e-mail from them around 1:00pm saying that the order was ready. I get off work at 3:30 drove over there and gave them my paper work, then it took them 45 minutes to pull the order that should have already been ready. Second time was yesterday (09/19/19). I laced an order for a reciprocating saw that their website said they had 4 of in stock and some blades for it. I received an e-mail back saying that it wouldn't be in stock until the 26th. I called customer service and they said that they saw in their computer that there were two in stock and would MAKE SURE one was waiting for me when I got to the store. Arrived at the store and gave them my order number, they said it wouldn't be in until the 26th. I told them about my customer service call and the lady told me that customer service doesn't know what they are talking about !!! I had her cancel the whole order then I walked over to the tool department and found FOUR of the item I wanted on the shelf !!!!!! I bought it because I needed it for a project that evening, BUT I WARN YOU TO STEER CLEAR OF THE "IN-STORE" PICKUP OPTION !!! read more

"Select" Military Discount. But when you ask they say they give Military discounts. If it's a military discount then it should apply to ALL military veterans. It only applies to those who are active duty or have a VA card. So in other words if you served and recieved honorable discharge and you donot get VA benefits, (even after presenting your DD214) means you don't get Lowes (Temple, Tx) Military Discount. The wording should be changed to "SELECT" Miltary discount. If you question this call and speak to Jamie a male head cashier. A veteran is a veteran, they should honor that! read more

We ordered a French door refrigerator in black, and a washer and dryer from Lowe's in Temple about a month ago. We paid cash for the transaction and awaited the delivery dates. 2 weeks later, before the delivery (24hrs) we recieved a call stating that the washer was sold out and they wouldn't get another in until the end of the month. Ok we dealt. The next day as the delivery truck pulled up (2hrs behind schedule might I add) they were preparing to unload a white refrigerator for us. Wrong color. Here's the kicker...the fridge was missing the handles and the drivers stated they don't know where they were & they opened it and it didn't have them in there. So not only was it the wrong refrigerator, it was missing necessary functional pieces. My dryer also wasn't even on the truck. They felt like since the washer wasn't in, they would just omit the dryer until the washer comes in. So with two small children now I have no fridge, no washer, no dryer, and not even an apology when I spoke to the delivery manager on the phone. So we went and got a full refund and ordered the appliances from Sears. We are new to Temple from Wisconsin and I have never felt such distasteful customer service. It really put a sour taste in my mouth about Lowe's. I have vowed to never shop here again as well as informed my family and friends about the horrible experience. A simple, "we apologize...We dropped the ball" would have sufficed instead we were treated like what's the big deal . read more