Online and in store inventory claimed they had the 54v Kobalt battery powered mower in stock, but they didn't. So I ordered one. A few business days later, it arrived. In the mean time, I ordered a couple extra batteries from Amazon that arrived a couple days before I got the mower home. Kobalt is a Lowes partner. I chose that mower as the battery system worked with several tools and I planned to get some of them. Anyhow, the mower arrives without batteries or the adapter needed to charge the batteries I got from Amazon. The Amazon batteries arrived with 75% charge so I could see the mower works with them. Called Lowes and then Kobalt on Thursday to get the batteries. Lowes in Warren never gave the promised call back. Kobalt folks claim they have no ability to send out batteries. The Lowes/Kobalt answer is to return what I got there for full refund despite the fact that Kobalt actually SELLS a battery and charger kit that would solve all the issues. HOURS spent, wasted, on the phone because Lowes and Kobalt don't actually provide the missing parts their own documentation claims they do. read more

My husband and I just bought a house that we are doing some remodeling on. We needed a few plumbing items to complete our downstairs bathroom, so we headed to Lowe's. The staff were very helpful and knowledgeable, which isn't always the case at stores like this. We were in and out within 10 minutes with all the items we needed. read more

It's that time, time to replace the shower head. Our old one has calcified and isn't putting out a nice stream any longer. Chuck helped me to locate the shower heads. He even made recommendations on the Moen magnetic, which he recently purchased for himself. Waterfall shower head or the Moen magnetic head and handle in one or the big moen head and magnetic handle in one. Two heads are always better than one, right? The Moen stationary head with the magnetic shower handle sounds like a better option. The Moen shower head and handle gives off quite a bit of water flow with both heads going. You can use both or one or the other. The magnetic is quite powerful. Takes effort to take it off, so it's not likely to fall off easily. Will test out the shower heads in real time. So far so good. Hoping it will be a great buy in the end. read more

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needed four 12 foot treated deck boards. I loaded them up on the cart. very heavy boards and then I wheeled it back to the cutting saw and paged someone to come and cut the boards as they came they said "oh no we can't cut treated are on there" there should be signs on the treated boards section that say "we do not cut treated boards" I wouldn't shop here again. read more

Rude people working at the CS desk! When I was exchanging a propane tank for a refilled one, the woman said "you want to buy a propane tank?" I wanted to make sure she understood i did not want to purchase a tank (because that is extra - and expensive). I just wanted an exchange. So I explained again and I guess she took offense to it because she got argumentative. She just wouldn't let it go, and I'm thinking after all this grief I'm going to give this person money?? I finally lost it and just stormed out with a few choice words and letting them know I'll be shopping at Home Depot from now on. Never had an issue with the customer service people and bruised egos there. read more

The appliance (refrigerator) 4 yr Extended Protection Plan starts on the same day as the manufacturer's warranty, NOT after the manufacturer's warranty expires. We purchased the refrigerator in 2020. In 2024, I went to place a claim to find out the warranty expired in 2024. A rep said the EPP started the same day as the manufacturer's warranty because it covers food loss from a power surge that the manufacture does not cover. So Lowe's scam is to have coverage for some super low odds of a power loss long enough to cause food spoilage rather than when something is more likely to happen after the 4th yr of owning an appliance like the water dispenser or ice maker stops working. It is NOT what the typical EPP is thought of, it is a play on customers. I am done with Lowe's for any major appliances and the manufacturer. read more

I've had a few highs in Detroit but this was one of the Lowe's. Large store stocked with all kinds of stuff some of which is bargain and some of which is mid-price, but then they're also overpriced on some items as well. So you probably have to know the market prices for what you're looking for. So you don't pay too much. I can't decide between here and Home Depot but I think this might be a little cheaper. The one thing I noticed was that there was nobody offering to help me whatsoever. I'm okay with that because I'm not usually looking to have somebody talk to me unless I'm actually looking for that - but if I had been looking for that I did notice that it wasn't forthcoming. Speaking of forthcoming, so when we do the gangbang you can be forthcoming. But who will the first three be? read more

Lowe's Home Improvement - And highs - Hardware Stores Near Me - Warren, Michigan

Would not give me store credit for a few items I bought last weekend. Because I didn't have the receipt and they never asked me for my phone number so I couldn't look it up that way. Went back with receipt after I found it and bought more stuff. They still didn't ask me for the number and the girl that ran. The return line was extremely rude. Very poor customer service. I would give them a -5 if possible. read more

We shop here very often for all our home needs. Very helpful and friendly staff. Renee in the appliance center helped us with ordering a fridge and was very quick and friendly. Highly recommend! read more

What a wreck! We went today and there was very little stock for anything outdoors: fencing, posts, etc. We were overcharged and the girl that rang us up couldn't tell us to go to customer service fast enough. She wasn't dealing with it, that was for sure. The woman in customer service greeted us and as we told her why we were there, she interrupted us to tell us to wait because she was already busy with a pickup. Uh...ok. Once it was our turn, we explained what happened and had to wait around while there was some sort of issue to be worked out, apparently not related to my issue. Eventually, our card was credited the difference. At that point, I asked for the bounty owed to us for the overcharge. She looked at me and told me she didn't know how to do it and I'd have to wait for the manager to come back. Annoying, but ok. So, I stood and waited while she started to help the next customer. I watched her call the manager for some thing else, but not say a word about needing help with my issue. I asked her if the manager knew we were waiting for her since nobody notified her and she asked if she should call her. Uh...yes? Since she was already moving on to the next customer, leaving me there to just wait for somebody who didn't know I was waiting, it would be kind of nice. The manager came pretty quickly and walked her through the transaction and we were finally on our way. read more

The place is not like it used to after Covid, front desk lady on Sunday had big attitude, some items in store couldn't be found on the Lowe's app. read more

I heard someone named Michael say to give him a good review to someone else - he was the only employee in the store who was friendly. So he's where the one star comes from. Prices are WAY to high for the products they sell, and I don't believe it's because of the economy. Just ripping people off. Every other employee is just completely evil. read more

Hello? Any work here? Need some lumber cut. Not a soul to be found. Apparently the guy who cuts the lumber is out on the lunch. Someone tried to get a hold of a manger who is not responding. One hour of my time wasted. Will avoid this place in the future read more

My husband had to return a bunch of things and Nicole at the service desk was super helpful and went out of her way to be awesome. Lowe's looks up what you purchased by scanning your credit card. This is your typical Lowe's. We are in here quite a bit. It's always clean and friendly. Lowe's now has customer cards to earn points and they just scan them to find what you purchased in case you need to return something. read more

Only go here if you know where things are and won't need any help. I stopped going to Lowes years ago bc it seems that I can never find help if I need it- no matter what time of day. I ended up here bc of a gift card and didn't even hit $10 because I couldn't find the things I needed. How many sections can I wander through and never be greeted, let alone make eye contact with an employee? Even the cashier at the end, handed my card back to me, didn't give me a bag, didn't make eye contact with me, and didn't say anything after my gift card balance. No bye? No have a good day? No thanks for shopping with us? Customer service. Not their forte. read more

Every time we come here, staff is always super helpful and know their departments. We came here looking for doors after the other place had zero help for us. An employee was easily found and this woman was terrific. Very helpful, answered all our questions, helped us place an order and get the hardware. The great thing is the prices were lower than the other place for a good quality exterior door. read more

For any big-box stores who can't figure out why consumers are flocking to Amazon, you might want to review your idiotic policies. I was shopping for an impact drill on-line. So, I figured I'd check out Lowes. While on their site, up popped one of those folding ladders - something we had thought about buying for my pa-n-law for Xmas. I clicked on it, and it fit the bill, plus it was discounted from $149 to $89. I put it in my cart along with the drill and proceeded to check out. Road block... I could pickup the drill, but the ladder had to be delivered - there wasn't an option for me to pick it up. Ok, well, whatever - I didn't even know they delivered. So, I finished my purchase, paid for everything and went on my way. When checking out, I gave them my 'landline' number, as you know how businesses they like to capture phone numbers and email, and then bug you all the time. It was delivered, like the very next day. Wow! Great service. Today, a week later, I check my phone messages, and there's a message from Lowes. "I have your order here for delivery, just wanted to make sure you understood, you'll be charged $59 for the delivery of the $89 ladder" What?!! I swear there was no clear indication of a delivery fee, let alone the actual fee - or I wouldn't have bought the damned ladder! The delivery fee ate up the entire savings. Oh, but wait - there's more... I decided I better check my bank account. There's a charge of $193.98 on my account from Lowes. Huh?! I pulled the bill of lading from the delivery, and it shows a delivery fee of $94 bucks!!! Are you kidding me?! The store that delivered the ladder is 5.2 miles away, or 12 minutes. That 12 minute delivery equates to a hourly delivery rate of $470 bucks, or $18 per mile. Based on this experience, I will never, ever cross a Lowes threshold! Lowes! Oh, they're rip-off artists. Especially, the Warren store. Maybe Lowes should approach Amazon for a referral fee. From my perpsective, Lowes just told me not to buy from them, but to buy from somebody else more credible. read more

Ok I frequent this Lowes a lot. The staff that have been around for the last 16 years have seen my kids grow up. Unfortunately most of them are gone. I am witnessing the beginning of the end. Though there are still many great employees here I can tell when they are not there. So I had to go and get 2 more sheets of drywall. It's so much easier to use the flat carts. Literally there was not one flat cart available. Maybe inventory going on but every one I found had items stacked on them in isles. It yolk my son and myself 25 minutes to locate one ourselves. We searched the entire store and then finally went outside and found one in the cart corral. And there were regular shipping carts everywhere in the parking lot. The little things are slowly being missed. So a quick trip to the Lowes I live 6 minutes from took me over 40 minutes to complete. Pathetic. Fix your issues Lowes. read more

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I had bought a washer from them. It was free delivery and install. Then I decided to buy a dishwasher. I bought it online. I found out it needed it installed. I thought since washer was Installed free so would the dishwasher. They not have any of of the ones that they had within the same price range on display in stock. . They sold me a more expensive one. They never told me install was extra money They originally told me a day so I took day off. I found out that morning it's a 3rd part that picks it up and calls me to set a date and time. I could have saved a lot of money to order online and have a company install it for me. I used time off work and spent more money. I guess never again read more

Ordered kitchen cabinets. The staff in that department are incompetent and have no customer service skills. They ordered the wrong cabinets, incorrect items and did not take into account the placement of the stove in relation to the cabinets (one drawer is blocked and can not be opened when the stove is plugged in). Follow up visits to the store were met with indifference and a complete lack of customer service. At one point the store staff had marked the project as completed even though replacement cabinets had not been delivered or installed. Defective cabinets were never retrieved ( I had to dispose of them myself). Despite repeated requests the Store Manager was never available to speak with me. Avoid these people and take your business elsewhere. read more

Had over $200 worth of items in my cart, got to check out & there were NO employee checkouts open. Only self check out. I asked one on the 3 ladies standing at self check out if any registers were opening & was told NO, ONLY SELF CHECK OUT. I will not do self checkout so I left my cart & walked out. 2 other people behind me also left. Come on Lowes, you can do better. I went to home depot & they had 5 0r 6 registers open. read more

This has to be the worst hardware store in the area. Employees are not knowledgeable. Getting things cut in the building materials department is like pulling teeth. People never show up to answer the bell. The saw is "broken" much of the time. Waiting for this location to close. read more

"You can check out anytime you like but you can never leave" I say this song lyric every time at Lowe's because it's true. Check out takes over 5 minutes. Usually only one check out. Buying appliances at Lowe's was like pulling teeth but buying anything from Lowe's is like pulling teeth. read more

I'm going to give two of the exact reviews here.... however they are for two different stores. You see, on 12 Mile and I-75... there is a faceoff... seperated by one small street. It is Lowes vs. Home Depot. Honestly... they built the two home repair giant stores across the street from one another. Has this honestly been the strangest thing ever? Well... yeah. The only time its better is when one of the stores doesn't have anything, then you know you're about to be bum rushed to having to pay higher prices at the other store, because THAT was the reason why it was sold out at the original store you went to. A strange world we live in... Everyone there is usually friendly and more than helpful to get you what you need. So I'd have to give both stores props on that one. read more

I prefer Lowes to Home Depot. Prices & location being two of my main reasons why. This Lowes has some really good people to help you if you have any questions, I also love all the contractors they have sent my way to install various things around the house (front & back doors, chimney work, dishwasher installation & most recently my gutters). read more

I have good and bad things to say about this lowe's I like to look at tools without assistance I was looking at power tools when this employee appeared at of no where just staring at me never said a word I ignored him and continued to look at the tools perhaps he was security strange encounter. The checkout cashier was so friendly and helpful she explained to me throughly how the warranty worked on two items I purchased her name is Joann very kind nice lady. read more

I may be named for a plant, but my affinity for botany manifests itself in empathy and appreciation for flowers rather than a distinguished green thumb. Every so often I defy the reality I am not cut out to be a super gardener and descend, lofty plans and designs in mind, upon the garden centres at Home Depot or Lowe's in an attempt to save a penny over English Gardens and other hoity toity greenhouses. Finding spring bulbs brought about a pit stop near the end of season into this Lowe's. I checked the website for availability of mixed bulbs because why have dull yellow narcissi when you can have striped, double, pink, yellow, and orange duckling daffodils? Forget stately red tulips that would make a Dutchman swell with pride, I want the pride parade of tulips that would make a Ferndaler squeak with glee. I should've known better when I reached the nearly barren garden centre. No matter, I thought, it's chilly enough outside that the bulbs were probably within. The ominous "Bulbs are inside if we have any left" response from a friendly associate set me scampering through the aisles to find perhaps the most wretched display of spring bulbs seen this year. A few picked over bags were present in a display neglected behind a Christmas tree. Seriously, it's the first week of October and light-spangled artificial firs have overtaken jonquils, crocuses, and dwarf bearded irises? Woe to living in a zone five! I picked over the remnants and found little to my liking. Absolutely frustrating since the website said the store had a far wider selection in stock than it actually did. Maybe they update quantities once every 100 days on Lowe's.com or the staff hoarded bulbs to themselves, hoping they'll be worth as much as gold when the dollar is rendered defunct and a floral economy is instituted during the Zomney apocalypse. The associates being helpful and apologetic nets them a higher star rating, but the absence of stock was a real bummer. read more

So nice to walk into a store and not be greeted. I was Not even spoken to when I said hello to Ruby the worlds rudest cashier. Real solid customer service Ruby. How about you stay home if you can't treat customers with respect? read more

We are here to pick up our online order first there is zero greeting from you pick up desk person then there was zero communication since she doesn't have the order ready. Now she is trying to give us the wrong item. After I pinot it out there is zero apologies instead she left us standing here not even know what was she doing. Still don't have the correct item. This is after I paid for some other thing I picked at at the store. This is your way of 100% committed to your customer board in our face. read more

just hopped in to find something, they had something similar but not close enough to buy, a couple employees that I dealt with were friendly, professional, and informative. I have been here before and never found any problems. read more

Went there to get a new hot water tank... Stood here looking for 10 minutes. Apparently having a uterus disqualified me from being assisted.

Nice placing order's online and picking up at the service desk.

Came in to buy a closet door. Found the door I wanted, however the tag said special order see associate for details. I couldn't find anyone to help me in that department, so I went to the neighboring department where two employees were talking. When I asked them for help they seemed annoyed that I had interrupted their conversation. They told me that I needed to talk to someone at the desk in the door department. I told them no one was there. They said check again, and proceed with their own conversation. I walked back to the door desk and there was an employee there. I told her I needed help and she said she was getting off shift and couldn't help me. Really??? I couldn't believe it. I walked back to the door I wanted to tell my wife that we weren't going to be able to get any help and I ran into another employee. I asked her for assistance and she told me she was off the clock, but she would find me a manager. At least there was one decent employee there to help me. I informed the manager about what had happened and she didn't seem to care. Responded by saying, well I'm here now. This whole thing took about 40 min. read more

I'll attempt to make a verrry long story short. (Clears throat.) After spending 10 months slogging through Home Depot, Lowes, Sears and the new Menards stalking their clearance refrigerators I purchased a price reduced/floor model Samsung (here's your first Samsung warning!) refrigerator November 2016. Mind you, I'm 56 and have purchased most all of my appliances, etc as floor models, NEVER having incurred a post-purchase problem.(Lucky me!) So, I paid $1429 (marked down, Lowes 10% off coupon) for a $3k fridge! (Jackpot!) I've learned through the years to purchase extended warranties since everything is electronic and I can no longer count on things to last longer than a few years. I would learn Lowe's offered the least costly warranty because they own the warranty company. (Jackpot! HUGE savings!) Fast forward 4 months to March 2017. I noticed blisters formed on the back inside, side walls, top shelf; about 30 blisters on each side. I contacted Lowe's to have a tech come out. Two days later tech came out, said he'd never seen that before. He was submitting to Samsung to replace appliance.(It's at this point I would stop in and make contact with the Lowe's store manager, Beverly Peguese. (just in case I would be given a hard time with Samsung and wanted to be sure I had someone who "knew the ropes" to help me should I need it.) I would hear from Samsung the next day but if not to contact them on the following Monday. I didn't hear from Samsung so I called. The customer service tech stated they received the information and my warranty had run out, but please email all pictures and receipt. I dutifully did so. I would NEVER receive a phone call or email from Samsung for 2 weeks. Called again, and was informed it was "upgraded to Executive Customer Service" and the customer service reps could no longer assist me. I requested a name and number of this Executive Customer Service department and was told this was not possible. Fast forward 3 months and I sent 18 emails requesting help from anyone at Samsung: I would NEVER hear from Samsung via phone nor email. I had stopped in 3 times in between requesting Beverly Peguese's help. If it were not for Beverly, I wouldn't have the happy ending I have. Lowe's warranty contacted me after stating floor models are excluded from extended warranties, (news to me!) therefore, I shouldn't have been offered it. However, Lowe's warranty stated in the past they would just refund the payment of the warranty paid, but now they will stand by the technician's referral, which mine stated "appliance replacement." In the end, Lowe's extended warranty would compensate me the FULL amount of the Samsung refrigerator; either a merchandise card or full check. I've since needed a few more appliances and have purchased from Lowe's. Moving forward I will never purchase a high price appliance from anyone other than Lowe's. Again, if not for all of Beverly's personal assistance I wouldn't have the positive outcome I have! read more

Was looking for many things, whole house water filtration units, dishwasher, fridge, toilets, etc... Yeah, doing a lot of work :) Everyone I spoke with seemed extremely knowledgeable and willing to help. I learned a lot from my recent trip here. I found out that whole house water filtration units are extremely expensive and difficult to find, but I will eventually find one... read more