Where is the customer service? Well, actually... Where are all the employees? Lately it seems as if there is never anyone around to answer a question or to just help you find something. Frustrating... To make it worse the manager is at the door when I leave and asks if I found everything I was looking for... Seriously? I couldn't find anyone to help... read more

If I could give this place a half a star I would. The service is horrible! The employees are too busy socializing with each other instead of helping customers. The only person who was helpful was the guy in the aisle of the light bulbs! Outside of that could not get help to save my life! I stood in the bathroom section next to an employee who was supposed to be helping me instead she was having a personal conversation and even said she only had 1 person who needed help but it's almost the end of her shift!!! The person who needed help was standing right next to her ME! She proceeded to get off the phone and when I said excuse me m'am she just walked away. After 10min standing there waiting for help the light bulb guy saw me and went to get the lady again. She then said to me her shift was over and then some male employee walked up and she said he would help me. He looked me dead in my face and walked over to the ceiling fan section and proceeded to talk to 2 coworkers who were engaged in conversation. I waited another 5 min before walking away only to walk past them and hear them not discussing anything work related but laughing about what occurred last night. Fucking horrible service. HR clearly needs to clean house if people are unproductive or unhappy in their job they need to find another one period! read more

The customer service at the fashion plumbing is unacceptable. We would like to buy a water softener on Thursday, on a slow hours at 4 pm. We've been waiting for 45 min and it was announced multiple times from the overhead but still no response. I tried to ask to talk to the manager but even the manager is nowhere to be found. Hope the management will do something to improve their customer service. Good thing Home Depot is just around the corner. read more

DO NOT BUY APPLIANCES AT LOWE'S. I recently found out from a plumber my dishwasher was installed wrong and Lowe's will not help me at all because I didn't report it in the warranty period. Bad customer care!! UPDATE: Funny story.... I Just found out my washing machine was hooked up wrong as well. The hot and cold water were reversed! can you say WOW read more

1 star is generous. Staff here is insanely ridiculous. Not helpful at all. I had to search for someone to help and when i found someone they told me to ask someone else rather then try n help me w a very simple question. He was maybe 2 aisles over, not in fertilizer trying to help me with paint. Smh. Never again. Go down the street to Home Depot. Their staff is always pleasant and they have ppl at the door waiting to help u find whatever u need. read more

I waited over 15 minutes in Flooring for help with the automated PA system repeatedly making announcements. In order to get any help, I called the front desk with my mobile phone and asked for a manager. Five minutes or so later, an assistant manager came back to help me, not a flooring professional. While the manager did help me find if a specific tile was in stock, it was not a very customer friendly experience for me. read more

I will never step foot in another Lowes again. They are always out of inventory for products they sell. How hard is it to keep simple filters for air purifiers....huh Mr. Big shot manager? Then when you ask about it they say there's nothing we can do.....really you could fire whoever it is that's in charge of keeping inventory. My time is valuable and dealing with this clown operation is a waste of time. smh read more

I just bought a house and made a tremendous amount of improvements I probably was at this place every day for the last three weeks, it is unbelievable to me how this is a major retail store In America,. The level of customer service and the level of answers you get to your questions here cannot be worse, there are a few people in the store that actually know what they are doing which is why i gave it one star. I've never seen a group of employees over the phone and in person that have that blank stare like they have no idea what they are doing, it's like I asked them to split Adams or explain combustion when asking how much a drill is read more

Horrible customer service !!! Waited an hour to get someone to help in seasonal where three other guests were waiting ! Wanted to buy a BBQ and finally got someone to come over and when he did he was rude !! It started with his approach! If you don't want to help people or can't talk to people then don't work in Retail or Customer Service !! He was truly rude and short on his information ! I asked him a few questions about the grill and treated me like an idiot !! So so sorry for having some questions about the product you sell !! We have had many customer service issues here and always brush it off !! Purchased our washer and dryer, ceiling fans , house plants , tons of hardware and other items !! Management really needs to focus coaching and developing the staff ! read more

Flooring department.... slowest service ever! I special ordered some rugs and over 4 weeks ago, every time I speak to someone in regards to my order the answer is it's going to be here on Friday... 3 Friday's in a row. Thanks Lowe's read more

Just got back from what was supposed to be a "quick run" to get a few things in Lowes. When I checked out at 3:30 on a Saturday afternoon there were NO regular cashiers and about 20 people standing at the self check stands. I began my order then realized that 2 items that weren't marked were too expensive so I asked the clerk to assist in taking them off then told him since I was military I would need assistance with my discount. He kindly let me know that he'd have to void the rest of my order& run it through his register. By this time there were at least 30 people in line and NO ONE to help this poor man. I don't know who was managing this store today but they were doing a piss poor job of it. I do want to give a shout out to Jay who said he was brand new and did a remarkable job staying calm and assisting as many customers as he could! Lowes ya need to get on the stick at this store! There was NO EXCUSE to not have regular lines open on a busy Saturday afternoon! read more

Living right down the street, this Lowe's is very convenient. However, it's unfortunate that it's constantly one of the worst home improvement stores I've ever been to. There always seems to be several people working but no one can ever answer your questions and the workers are very lazy. I've had questions in the paint department, lighting, and toilets. Customer service can't seem to point you in the right direction and other employees point you to the wrong place. I've waited 20 minutes for someone to meet me in an aisle to pull a product, after no one showed up and having to ask three times, I left and went to Home Depot. They don't like to pull inventory that the website says they have if it requires a ladder or forklift. Avoid this store and go to the Home Depot down the street or another location! read more

I needed help in Tool World looking for a very specific tool. The Tool World service gentleman helped me out. When he learned they did not carry the tool I needed, he made sure to tell me of places nearby that I could find the tool the easiest. Very helpful. Thank you! read more

Go to Home Depot, unless you don't need any help and know exactly where to find what you need. Never enough staff and they don't know anything. read more

Came in to get some plants. Ron assisted me in choosing my plants and offered to help me load them and place in my car. He was unaware I had recently been in an accident and injured my back so his offer meant so much to me. I have been to this store multiple times and Ron by far made it my best experience read more

Wow, I can't believe they are in business. It seems they can only afford one cashier regardless of how busy they are. Then they were $25 higher on a $50 item, and the manager tried to charge me shipping when I asked for a price match- even though item was in stock.Why waste the gas? Nobody on the floor knows anything either, and don't stock dimple tools. So be prepared to waste 45 minutes or go to HD or HF. read more

Waste of time. The associate at the pick up desk was super helpful and nice. Waited in the lumber department for 20 minutes and nothing. Finally an associate came to help me. Horrible customer service only going to use pick up only. read more

I went here at about 8 pm which I know is kind of late but the customer service was awful. I was walking around aimlessly looking for magnet tape and it was obvious I had NO clue what I was doing. Well when I'd walk up to an associate they'd just walk away. I had one guy walk briskly past me and say "Hi" but never asked me if he could help me find anything. After being repeatedly ignored I decided to do a little test. I walked over to the kitchen section where there were about 5 associates just standing around shooting the shit and I just stood there and stared at them and NO ONE asked me if I needed help finding anything. Ridiculous. read more

Don't try to call to see if they have a certain item. I got put on hold 6 times while the rest of my 10 minute call was listening to the phone ring and no one answer #customerservicenightmare read more

I've been here a couple of times and my trips were in and out to grab something quickly. I haven't spent much time in the store to have many interactions with the staff. This most recent visit I walked in and asked Lorinda were something was and didn't even notice she had a vendor smock on. She walked us right to the location and told us to ask her if we needed anything. That was super awesome of her!!! Great service on her end. The CSA that checked us out, not so much. Thank you again, Lorinda!! read more

Horrible service!!!!!! I bought a dishwasher and I was told that I would receive a call in 24-48hrs to setup delivery and installation. Over a week later I'm still waiting for my dishwasher. read more

I get so frustrated with this Lowe's, but this latest stunt takes the cake! I was there in January and saw a gazeboo that I loved, but needed to wait a couple of weeks before the landscape company was finished. It wasn't on sale or low in stock, so I took a picture of it which happened to have the price in it $1498. I went up there with my wife last night to buy it and they have marked the price up an additional $400, so that it is $1898. We went up to talk to customer service with the previous pictured price and they said it was because it was on sale first, but it wasn't. Then they said it was because it was the last one, but it wasn't as I saw the boxes for more in Garden area. Then they tried to say it was a close out...which only got us more frustrated, because it honestly felt like they just wanted to argue about it. That was with the supposed manager on duty. It is crazy...as much business as we give them and they want to feed us lame excuses, rather than take care of us and make it right. It will cost Lowes's more than the $400, because I will take my business elsewhere. Not that $400 is going to make a difference in my life, but it is the principal of it. I wouldn't have balked if it was $50-$100 more, but a 22% increase in price for no reason at all is just crazy. read more

Purchased granite countertops through this store. If I could give less than 1 star I would. We had trouble with the company that they sub contract for the installation, Desert Eagle stone. This is a terrible company Lowe's should be ashamed using them. Lowe's did very little to help with the problems that we had and still have. Countertops installed a week ago and the seams were poorly done. Lowe's said they would help get the company back out to fix the issues. Still waiting. Would never recommend Lowe's for this type of job to any one. Very disappointed read more

We've decided never to go back to lowe's for anything ever again. They seem to have a lot of employees who just want to walk around the store until their shift is done. If you are lucky enough to get one of them to pay attention, they seem annoyed and sometimes downright arrogant. On the other hand our experiences at Home Depot has been a lot more positive. read more

Worst experience ever! Total nightmare! Bought a new refrigerator on or around July 4th. Was informed it wasn't in stock, but would be delivered in a few weeks. After a few weeks and no refrigerator, I contacted Lowe's to inquire as to the status of the refrigerator. I was informed it would be delivered August 18th. On August 18th, the refrigerator arrived and was so horribly damaged we did not accept delivery. A new refrigerator was delivered the following day, but was also damaged. The bottom door had dents in it. Since we needed a new refrigerator (as we were worried the old one had been pushed beyond its limits), we accepted delivery. After innumerable calls where we were hung up on while being transferred or transferred to lines where no one picked up, we spoke with someone named Marlene. She indicated we could wait for yet another refrigerator or could wait for a replacement part and receive a discount. I hung up to speak with my husband regarding our options. Not five minutes later, I called Marlene back. I was again hung up on while being transferred or transferred to the Bermuda Triangle of calls. After 10 minutes of calling, I was finally put through to a woman named Christine. Christine told me that Marlene had left for the day right after speaking with me as I was her, "last call of the day." I then walked to the kitchen to speak with my husband and let him know Marlene was unreachable. It was then I noticed the stone floor had been scratched by Lowe's movers when they were installing the fridge. As it stands now, we have a dented fridge we waited six weeks to receive and a scratched floor. We hope tomorrow Marlene calls with a resolution, but we are not holding our breath. Don't shop here unless you want a headache, damaged property and a new damaged appliance. read more

Worst customer service I've ever experienced. I had an employee suggest I shop elsewhere. Absolutely no interest in trying to help. Will never shop here again. read more

Last trip to this Lowes , I was there to return an item. I was "helped" by this black woman who was condescending and exhibited overt signs that she didn't like white people. Basically, she was rude and not helpful. This is the second employee at this store who I found to be rude. Never had this issue at The Home Depot. Just be prepared to have rude people helping you when you are returning an item OR seeking help at THIS store. read more

This place is beyond ridiculous- we had an order for two items- a vice and an organizer. We got an email and automated phone call that the vice was there. We drive 15 minutes, finally get a hold of someone in the curbside pick up, and half an hour later the guy tells us to call back tomorrow to talk to receiving because it's showing as received but they can't find it. So we call and they say it's there the next day. We drive again and pick up a package and drive home. It's a big heavy tool belt in the box when we open it up at home. So we call and the "manager" we speak with says oops, must be a problem with the distribution center- since the system says it's ordered and received I'll just order you a new one at no cost. So the day after we get the call and text about the organizer being in, same issue-- it's not there After a long long wait. Even better the manager has no record of our issue with the vice. I get that curbside pickup and online orders are hugely growing and a little more complex than a regular checkout but this is just absurd. Waiting on resolution. read more

Just want to give a thumbs up to Frances, the delivery scheduling manager at the Lowes on Eastern Avenue, Henderson, N V. She turned a bad experience into a great one! Thank you, Frances, for handling my assembly/delivery problem! You are very good at your job! Brenda M. read more

Went in to buy an impact drill. Found one for way less then I thought. Hours later after getting home, I opened it up. It had came with 2 batteries, a charger and drill.. Once opened, there was no drill. One battery and one charger. It had tap and tie downs and security device attached before purchasing. Heated, after spending $260 on this, I take it back and they need a manager because they've never seen this situation before and loss prevention would need to get involved I'll get a call back. As I got home, I got a call back from the store manager. He wanted to give me the display and refund me $40. I felt as if my situation didn't matter since they closed at 7pm and they just wanted to go home and deal with another day. Definitely never shopping there again. I'll go out of my way to buy tools from Home Depot from now on. Worst experience I've ever had at a store. read more

For once I stepped into Lowe's without being forced into buying tools. Instead I stepped in here to pick up gardening materials. Lowe's has a well rounded selection of succulents. In an attempt of creating various atrium's, we went to a couple of Lowe's in search of these desert dwelling plants. A month later and the initial batch is thriving and blooming. They create great accent pieces and are the envy of all my friends. read more

Great store with quite the selection and friendly service! I do think that their prices are a bit higher as I can find things at a better price but they are convenient in location for me! read more

Gina in home decor was outstanding! Left her break to help me then spent about 2 hours going out of her way to help me find a picture. She was so kind and helpful - the best experience I have had at that store yet! read more

I come here strickly because they sell Kolbalt tools. Staff is always freindly. Prices are normal.

I love how I can walk into Lowes and there is always someone that remembers what project we are working on. It is like they remember your face and what room you are on now. Melissa S has been so incredibly helpful with all of our needs! I look for Melissa now when I go into the store because she is so knowledgable about each and every product you have! You need more employees like Melissa working at this location. Thanks for being My Lowes read more

my brother and i came in on saturday afternoon to buy a grill and an outdoor swing. your team (3 or 4 different employees!) was SO incredibly helpful from start to finish with locating the swing in store to setting me up with next day delivery. and the great customer service extended to the delivery guys on sunday! all in all a really great experience, thank you lowe's! read more

Appalled with the lack of customer service at this location. When making a cash purchase, make sure the cashier repeats the amount you give them or they will keep your change and make a big deal about correcting their mistake. Went in for a $1.33 purchase, handed over $20.33, and received $0 in change. When I asked for my change back, the cashier gave me a blank stare. When I described the $20 handed over as folded not once, but twice, he gave me a blank stare again. After a long wait of more than 30 minutes for someone to come over, take the drawer to the back to count, to determine that I was indeed correct, no apology was given for their mistake nor for the inconvenience of my time. Incident happened on 7/11/14 at Store 1719 terminal 04. read more

Sonja was a tremendous help to me. She pieced together an appliance that I was unable to accomplish and she did it with a smile. Greatly appreciated her assistance and professional standing. Thanks Sonja. read more

Man. I normally like Lowes, but tonight's trip was not good. To be fair, I had to run there at 8:30 p.m., and they close at 9. My goal was to get in and out. I'm at the store enough to know my way around, but I was struggling to find a security bar for my front door. (They ended up being on the very bottom shelf on their sides, so they were difficult to spot.) I spent a good 15 minutes searching for someone to help me find these bars, and at one point, a female employee near the carpet area locked eyes with me and actively walked in the opposite direction before I could ask for her help. I finally found someone, and trying my best to remain pleasant, he gruffly told me which aisle they were in (mind you, I had already gone up and down this aisle to no avail). Finally, a few minutes later, the same man who told me which aisle came to the aisle to point the bar out. When I went to check out, only one aisle was open and a line began to form. I was the second person in line behind a family not paying attention to their small children running up and down aisles (not Lowe's fault, but my patience was certainly tried). A second cashier opened offering to take the "next person in line," and thank goodness the family who wasn't watching their kids pointed out that I was next when a rush of people from the back of the line started to move to the now-opened register. Frankly, I'm just cranky from a bad trip, and I am aware that I am ultimately responsible for my feelings, but man. This could have been very different if everyone working were just on their A-game. When you see a frustrated/stressed-out customer, don't just passively tell them which aisle something is in. Show them! If a store is about to close, have your employees actively trying to help customers get in and out. Step up your game, Lowes. I want to like you! read more

I went online (LOWES) and ordered two separate closet organizers. First of all it took a whole month before it was delivered. The first system was delivered with damaged packaging but contents were ok and we were able to put it together. Once it was put together it is quite nice. When we opened the second box (#6of 8) we noticed right away that the top two panels were cracked. There are three numbers to call for assistance but NO ONE RESPONDS! I called three times on Tuesday (holiday Monday) and started calling at 6:00 AM (9:00 Eastern) on Wednesday. I am furious that the other closet pieces are in my closet and can't be assembled without replacing the two cracked panels. Now I am wondering if it will take another month before someone responds and another month before I get the panels! I called the store and they only referred me to Easy Track number that doesn't answer the phone! I really think Lowes Home Improvement Store should stand by their products and take care of this problem! I'm stuck with a bunch of stuff that can't be assembled without Lowes replacing the damaged panels! read more