Absolutely will not be returning to Holiday for any service! I had a 10 am appointment for an oil change/tire rotation and didn't hear anything from them all morning. By 2 pm, I called to check on the status of my vehicle and was told they "were just getting to it now." What is the point of scheduling an appointment if they get to it when they want to? Same thing happened three days when I needed to bring my vehicle back for a check engine light. Scheduled an appointment for them to check the code at 8:30 am. This is during COVID-19 so we didn't hang around. We don't live far so preferred to leave and come back, even if it was just a few minutes later. Called them around 1:30 to find out the status since we still hadn't heard from them only to find out what the issue was. Again, why schedule an appointment when they take their time and don't even bother calling us when they finish? Also, after the oil change/tire rotation, which included the full 27-point inspection, they failed to mention us that there was serious damage to the sidewall on one of our tires, to the point it needed to be replaced immediately. My family spends a lot of time in the car traveling and if we hadn't noticed this damage on our own the next day, and continued driving, including the 2000-mile round-trip we have coming up in a couple of weeks, it could have been disastrous! The fact that Holiday claims to have rotated my tires and didn't mention this damage to me makes me question if maybe they caused the damage. It's possible it was there beforehand and we just didn't know it, but what reason would they have for not telling us to protect our family's safety? Isn't that part of the reason they do the 27-point inspection? To protect their customers? I'm just glad we noticed it when we did. We mentioned this to James when we brought the vehicle back for the second time and he just shrugged it off that "humans make mistakes." While I agree that people make mistakes, this could have been a costly mistake for our family's well-being and is part of your job to notice and inform us of! If you don't notice size-able damage on a tire that you are working with, right in front of your face, what else are you missing?? We will not be taking our vehicle back to Holiday Chevrolet again. I suggest you avoid them just the same. read more

Our family recently purchased a Certified Pre-owned vehicle from a Chevy Dealer in Gloucester, VA. We were reluctant to buy a vehicle 50 miles away from our home but decided to since it was advertised as a Certified Pre-Owned Chevy, which carried a 12k mile bumper to bumper warranty. Four days after we purchased, the sunroof got stuck in the open position just as a rainstorm was approaching. Thankfully we were able to make it to our local Chevy Dealer just before they closed. (Holiday Chevrolet, Williamsburg, VA) Holiday pulled the vehicle into their service bay to protect from the rain. A week later Holiday Chevrolet diagnosed the issue as a bad sunroof motor and said this would not be covered under our12k mile bumper to bumper warranty. As you can imagine, I was frustrated that this would not be covered on a vehicle we just purchased, with a bumper-to-bumper Certified Pre-owned warranty. I spoke with the service manager, Robert , who stated if we had purchased the car from them, they would cover the sunroof motor. I called the dealer we purchased the vehicle from and explained the situation. They pulled the labor codes for replacing the sunroof motor and advised it should be covered under the warranty and that Holiday only needed tor run through the Certified Pre-owned warranty system. I again spoke with Robert, the service manage at Holiday Chevrolet, who advised me he would not call GM nor run through the system. He made it very clear there was nothing he would or could do. Either I pay out of pocket to have the sunroof motor replaced ($900) or I could take the vehicle back to the dealer I purchased from. Also he would charge me $100 diagnosis fee if I did not let them do the work. This has been the worst customer service I have ever received from a family owned company. I can assure you that I will never purchase anything nor utilize the service from Holiday. Everyone BEWARE! read more

Called to get an oil change under warranty and I'm an out of towner. Malory set me up with a next day appointment. I showed up at specified time and 45 minutes later I was gone. What a wonderful experience, Thank You! read more

I came here on the recommendation of my insurance for an wheel repair after a collision. I was a little hesitant because I have a Ford Mustang. They found a replacement wheel for a 1998 with appropriate wear that matches perfectly. The repair was done in a timely manner and all of their customer service was great. Overall I am very satisfied with the service I received from Holiday Chevrolet. read more

Horrible body shop and crooked service department. About 2 years ago, I made the mistake of bringing my car to the body shop here for work covered by the insurance of someone who hit me. As I live nearby, I thought it would be convenient. Wrong. They were beyond slow completing my repairs (new bumper, headlight, and paint), had horrible communication and service, and the quality of work was unacceptable. They asked me to drop off the car on a specific day. I did so, and then saw my car sitting in their lot for the next 3 day before they began working on it. I would call and call over the period of a week and they not once could tell me the current status of my car or an estimate of when it would be finished. They were always rude and unprofessional. When I finally got my car back, you could see drips and runs in the paint from 5 feet away. I could have done better paint work myself in my driveway with a can of Krylon. The hood wasn't properly aligned. They had installed a new headlight in one side, but not even bothered to take 5 minutes to clean and polish the one on the other side to make them match whatsoever. The care was not washed or cleaned at all and was dirtier inside than when I dropped it off. I may not have paid anything for the repairs, but the other parties insurance got dinged for nearly $4000. The only reason I accepted the car the way it was that it was a beater that was already mostly in poor shape and only worth about as much as they billed for the repairs, and I was leaving the country too soon after to hassle with it anymore at the time. More recently, one of the sailors under my command transferred from another state and needed a VA inspection to register his car here. They said they found something wrong with his emergency brake (it worked fine, but must have not met standards for the state inspection), gave him almost no description of what was wrong, and quoted him more than $600 to fix it. Luckily he talked to me before letting them do the work. I told him that was an insane amount of money, especially when the brake worked and could only possibly need a cheap part and adjustment. He went elsewhere and got the problem fixed for less than $200 while he waited. read more

Typical "DEALER" evolution. Was from out of town, so the major fix was accomplished. Paid for a tire rotation that didn't happen. I track pressures and tread depth after every rotation. So, I have a record that it didn't happen. Didn't reset oil "life" after oil change . . . hope that evolution took place! They were very good and helpful in taking care of a short notice emergency/problem, but the day-to-day doesn't seem to be a priority. Personnel were friendly. Walk-in fee of $100 is a bit steep, so be ready for that. Other places waive that fee if you have the problem fixed at their shop. Also, many places give you a free car wash when you spend big $$$ in their shop.. . . not here. read more

Clint was so nice. He helped me with my Tahoe without hesitation. I highly recommend seeing Clint! Thanks!

I love these guys! I needed to get my car repaired and couldn't get the original body shop my insurance scheduled me with to answer the phone. So they rescheduled me with this repair shop and not only did they call me to make sure that I got scheduled but they worked around my schedule and even offered to call the Rent-A-Car place for me once I take my car in for final repair. They're Super handy, super user-friendly, and very nice customer service. Definitely use them if you have to have some collision repair done. read more

Poor customer customer service. Just rude and condescending! I purchased my vehicle from them. I asked for the courtesy driver to take me home and was told by a service manager that don't go that far and no they will not pay for a rental vehicle. I was sitting in the lounge with several other people. I asked for my keys. I drove to Suttle Motors and had wonderful customer service. I was in and out within 10 minutes, problem solved. I will not be going back! read more

One of the most uncomfortable service experiences I've ever had. They consistently attempt to add work to the bill, whether it's fuel additives or unnecessary work. You can take some comfort in this being an official facility, but they've got three strikes with me and I will not return. read more

Nice and clean dealer with a great service department. Have had several vehicles serviced there from Chevy's to Honda's and Lexus. Always do good work and offer a free ride home and to pick you up if needed. They even did a price match for tires I was going to buy from an online vendor. Instead of waiting a week for the tires, I was in and out within the hour. Great guys. read more

I originally went here for a vehicle inspection...I received such great customer assistance, that I have been back several times. Very rarely do you find this level of customer assistance. Even the manager came into the waiting area (each time I've been there) and asked how I was being treated and if I was happy with my service. Wow! I would highly recommend going here. They service all brands...which is a relief because I wasn't happy wight he service from the Honda dealership that I bought my car from. Try this dealership out...you will not be disappointed. read more

Worst service I have ever received at a dealership. With the cashier vocally stating I was complicated for requesting for a detailed bill.Manager came over at my request but she kept making vocal immature comments. The manager had no control and was obviously a weak leader. Perhaps this is why a cashier was allowed to speak to a customer in that manner without repercussion. I would not recommend this dealership to anyone. I took my Chevrolet to Williamsburg Ford and was given 5 star service. If I must use a Chevrolet dealership for warranty I will use one in another city. Unfortunately this is all because of poor management. read more

We had a car accident on the way to the beach and after towing my car,It was taken to holiday body shop. We got a rental and headed out as we were not hurt. There was about $5000 worth of damage to my car. They did an excellent job!!! We were given updates on the repairs through texts and phone calls. This was great as we live about 3 hours from Williamsburg. They even kept it for a few extra days until we were able to pick up the car. You would never know my car had been hit. It looks like new and the work is guaranteed for life I highly recommend this body shop!!! read more