We take our Hondas here for maintenance and repairs. The crew is friendly, and our vehicles are…read moreready when promised. Prices are mostly competitive with the AAA garage down the street. Sometimes you also can find a 30 off Local coupon for some savings.

I don't usually do this sort of thing but I am beside myself with gratitude right now. Two…read moreSaturdays ago my Odyssey which has always been serviced and maintenanced only Williamsburg Honda began misfiring while driving on the interstate. I immediately drove it to the dealership, praying it would be something easy to fix. They called me early last week and told me that 3 of the piston rods were damaged, amounting to a repair upwards of $5k. Luckily the repair was covered by what they called and extended warranty on prominent issues with this vehicle's make, model and year. The extended warranty, which was closed last year, was reopened for a limited period of time - and extended to additional years, makes and models. While in the engine, they noticed that a coil had also been damaged - because they had record of the work being done at Williamsburg Honda, they also replaced that for free. I have always been told not to go to dealerships because they inflate the prices and charge for things you don't need - however, I am convinced that the loyalty and willingness to keep my van serviced with them resulted in this repair being 100% covered. For me, I will always take my Hondas to Williamsburg Honda, but if you are like me and you are unsure, I wanted to share this testimonial especially since the holidays are approaching - we can use all the love, care and customer service we can get and I am beyond grateful for this.

I owned a 2009 Venza. The very first addition to the Toyota brand. This was a fantastic automobile…read more Other than a new set of tires and oil changes every 5,000 miles mostly from Jiffy Lube. I had no significant problems. A gem. Then this year January, 2024 Casey who I go to to complete the annual inspection (no charge). Charged me for the inspection. That's okay. I can take that. They passed the brakes which I could tell I was down to the metal (sound). They found another problem on the steering column. Just the steering column was somewhere around $2,600. They showed me the area while the car was on the lift. Okay. We discussed the rear brakes and added that $500 to the cost of service. I did neither. They did replace a burnt out bulb in the front. I decided I would have a second opinion before I decided on this repair. At the checkout desk I was (for the first time) shown a bill with an added 5% charge if I used my credit card. Never having had that charge I was surprised. I didn't have a check with me nor that much cash. I paid it accepting the charge. I felt I had no choice. I was a little steamed. I have always had a distrust with car dealerships. Casey had always been helpful in the past. But, the 5% took me over the fence. Last fall I drove the new Toyota Rav 4 @ Casey. The Honda CR-V @ a Honda dealer in Williamsburg. The Subaru Forester at the Casey dealer in Newport News. With this expense on my 14-15 year old car I decided now in January '24 to purchase a new car. I did not feel comfortable with either the Toyota nor the Honda. These cars did not have enough power for me. I found a dealership in South Chesterfield, VA, CMA'S Colonial Subaru. A bit of a trip but I found a comfort level (older woman in my 70's, widowed) that appealed to me within a short time. My salesman Willie Lingenfelter took the time to listen to what I was looking for. Let me drive 3 different models - Forester, Solterra and the Outback LTD. The Outback LTD turbo for me had the power I was after. The style, leather interior, room, comfort. Oh, and a satisfactory price that I was comfortable with. All the checks I needed were there. I purchased an extra 7 year front to back warranty that Subaru offers. Every single person I met through this experience was polite, friendly and helpful. This was an exciting experience for me. A new car. I loved my Venza but it was time. I received a very fare trade in. Casey here in Williamsburg with it's new charges added to the uncertainty I had developed. This IS A VERY PERSONAL experience. But I thought I would share it in a review so if anyone else experiences similar feelings about the Casey dealerships they can make up their own mind. Talk to others. Read other reviews. That what I do. Good luck!

Problems with the used car I bought that didn't appear until after the 3 day grace period and the…read moredealer hasn't followed through with actually fixing or addressing any of my concerns. They are willing to fix and address anything that was agreed upon at the time of sale but not after their 3 day window. Not to mention that it's been almost 2 months and I'm still waiting on my license plates... I would not recommend this dealership to any of my friends or family. I would have given zero stars if it would let me. Also, do your own financing on used cars. I saved a little over 1% on my financing by using my own bank and handeling the financing myself. The dealership got me approved through my own bank with a higher interest rate. The pictures are after the dealerships quality service and detailing of the car. What a joke...

Ford rescued damsels in distress!…read more I was driving with my two colleagues through Williamsburg on our way home. The rear window broke that morning (i.e., would not roll down or up) and we thought we could make it home but then it started to rain. We found the Ford dealership after a trip to Pierce's BBQ, and asked for assistance from the first gentleman we saw, Kenny Tharpe. Kenny arranged for a mechanic to take a look at the door. The mechanic, also named Kenny, pulled apart the door immediately and diagnosed a broken regulator. Unfortunately, a replacement part was not in stock, so Kenny got the door put back together, the window up and cleverly wedged shut so we wouldn't be rained on during our trip home. THANK YOU SO MUCH, FORD, KENNY AND KENNY!!!

Let's start with I'm a little salty to leave one star, but I'll chalk that up to sales…read more I took my Expedition in last July / August 2025 and ask them to please look at my radio / speakers, and to inspect my vehicle for a recall. When I went and picked up my vehicle, they said "If we can't duplicate it, we can't fix it. It's probably talk radio if you listen that allot, or it could be Google play, they don't sound the same as radio" When I ask Dave Lewellen if he checked the recall, he replied "No there's no fix for it yet. When you come back for your oil change we'll look then." My husband dropped my car off after that, for the break recall, and ask them to check the seat. Went to pick up my vehicle and they didn't have it on the paperwork to look at my seat. My husband told me this. I reached out to Dave Lawson (GM) the first part of November regarding my frustration with service. He had me bring my Expedition in and he heard my speakers, and I was telling him my vehicle has Gremlins. He replied it does not have Gremlins. I beg to differ. At that point they ordered seat covers and promised to look into my Gremlins. The only time I heard from them over the last nearly 2 months was when I would reach out, via email. I heard 2.5 weeks ago, they were looking into a loaner for me and ask me if a F150 would be OK. I replied 'it would be fine.' Radio silence. My last email to Mr Lawson, was letting him know of my frustration with this whole process and told him I wanted to sell my vehicle back to them, as I'm done. Radio silence. Bear in mind, over the last couple of years, we've purchased 4 vehicles from them, upwards of $250,000.00 spent with these people. The sales department is amazing, the service department smells like a full porta potty on a hot Summer day. I don't understand "If we can't duplicate it, we can't fix it." If I go to my doctor and explain something that is going on with me she ask questions and does her best to figure out what it maybe, however since she's been a doctor for ao long, she pretty much knows. Isn't a auto mechanic a doctor for automobiles? If, they're worth their weight in salt. You explain and they have the answer, nope not with these people. I have to wonder if they hope, I'll shut up and go away, or if they treat all women like they're clueless.

European Cars of Williamsburg successfully did a difficult job on my 2009 Bentley. They…read moredemonstrated a thorough knowledge of the car when most shops won't even work on them. Best yet, the job was done earlier than expected and below the estimate! As a surprise side benefit, the finished car looked better then anytime since it left the showroom floor. A great job! Thank you!

I came in person just to ask about the price of an oil change, since they had refused to give it…read moreover the phone. I was polite and explained my car's model and year, but no one even came outside to look -- the price was simply quoted from across the office. When I mentioned that I had a better offer elsewhere, the representative respectfully started explaining why their service might be worth more. But the owner himself, sitting right there, interrupted and said to him: "Don't worry about that!" He repeated it again louder -- as if I wasn't even standing there. I didn't expect a discount -- just some basic courtesy. I was open to considering their service, but after being spoken about like I wasn't even in the room, I left deeply disappointed. Staff seemed kind, but the attitude from the owner was enough for me to never want to come back.

If I could give this place zero stars I would. I have owned my Jeep sent it at 5000 miles on. It…read morehas had a death wobble and been into this dealership three times checkered flag. Once the whole time the car was under warranty no one can figure out what was wrong with it all of a sudden when it's out of warranty, they recommend changing the track bar and said that they would guarantee that take care of the problem. Made the problem worse this company doesn't stand by their work absolute full of liars. Do not do business with them or jeep for that matter. This place is the trashiest dealership in Williamsburg traveled to Newport News. Much better experience. I'm surprised this place is even in business.

DO NOT TRUST!!! Cars sold to only have problems and cause potential CRASHES. just heard from a…read morefriend of mine that sales person named Nimen sold a car with "one previous owner" but carfax reported 5 previous owners!!! 2 days after sold off the lot there were car issues that almost caused a crash. This place is untrustworthy and could put your life or others in danger.

They are the best,trust worthy,and the price very reasonable and fast thank you againread more

Always able to get straight answers to my questions and reliable, trustworthy diagnosis prior to…read moreservice or repair work. All you could ever want in an auto service center.

First, I never write reviews. I look at them all the time, but rarely take the time to write one…read moremyself...I felt it was needed to offset some of the reviews I've read here... I recently relocated to Williamsburg and in the midst of packing up and selling my home, I lost sight of my car inspection. It was already over due. I called American Pride and they were able to get me in the same day and even helped me get back and forth to my hotel from drop off to pick up. I am a widow and often get hit up for 'added repairs and services'...(I think being a woman dealing with car things, makes me a target). Given some of the other reviews here, I was a little worried that would be the case. They couldn't have been more kind, were courteous and no added 'recommended services or repairs' were pushed onto me. Just a passed state inspection and ready to go. Thank you American Pride. I wanted others to know, that I DID have good experience and didn't get the usual hit up for add ons.

We went for a state inspection. Arrived on time with no one ahead of us & 90 minutes later we were…read morepresented with two pages of things totaling $3400+! APA was using this time to find things is what we suspect. Our SRX passed inspection--none of the items suggested where related to the passing of inspection! For an auto that is driven less than 250 miles in a year, we just couldn't believe these pages of repairs. None of these were mentioned in the previous yearly inspection! We were probably considered old and not knowledgeable on auto issues; plus having a Cadi SRX had money to spend! We lived in the area over 20 years being retired contract mail carriers. We wanted to support a local shop. We certainly will not use this business again. I strongly suggest if you aren't mechanically savvy don't use APA. Best regards, Charlie & Son

Nothing awful. This tow company won't tow to the Kia dealership, and gave me a bad recommendation…read morefor a shop when my vehicle was inoperable. The price was disturbing, and I wonder if it was because I am a single woman. I trust this LLC to do their job properly, and if AAA sends it I wouldn't worry, but I don't recommend them personally.

Great service! Quickly came to the rescue. George knows what he's doing, and does it with a great…read morepersonality. Brought my crippled car to my driveway, and asked "where would you like it"?... and proceeded to jockey it in, and around the corner to my rear-loading garage. AND THEN had the nerve to charge me only a fair price. And this was On Sunday. Father's Day Sunday.