I called Loyalty Plumbing when my tankless water heater stopped working. The first tech was great but we hit a hiccup. What stands out now is how the situation was handled when things didn't go as planned. After I followed up, the owner, Alexy, personally called me. She was incredibly empathetic, kind, and understanding--especially as a fellow mom who truly understood what it means to not have hot water at home. She went above and beyond to make things right, far beyond what I expected. Thank you, Alexi!! That level of care and integrity is rare. For that reason alone, Loyalty Plumbing has earned my trust, and I'll absolutely be a returning customer. I will also tell everyone I know to use them. read more

Response from the owner 5 hours ago Celia, thank you for taking the time to share your concerns. We are genuinely sorry that this experience has felt stressful, as that was never our intention. We want to clarify a few important points for accuracy and transparency. The plumbing work at your home was completed as contracted, including the sewer line replacement from the house to the curb and the interior repiping that was agreed upon. At one point during the project, you shared concerns about being able to complete payment. In response, our Operations Manager proactively reached out to work with you on a payment plan, which was agreed to as half due at one appointment and the remaining balance due upon completion of the job. At no time did our team intend to leave your home unsafe or unfinished, and we take allegations regarding safety very seriously. If there is any remaining concern or item you believe needs clarification, we welcome the opportunity to review it directly and resolve it professionally. We are a family-owned, veteran-owned Las Vegas plumbing company, and we operate with integrity, transparency, and respect for all customers. We are confused by this review, as we believe we acted in good faith and fulfilled the agreed-upon scope of work. We respectfully ask that you reconsider or update this review to reflect the full resolution of the project. This was the response from loyalty plumbing. At no time did they take responsibility for the four week job that was contracted to be completed in two weeks, people talk, the allegation of safety was a real event, your plumber saw me fall into the hole and didn't help me get out, he pretended not to see me, I went to the emergency for x-rays and pain meds, your plumber will eventually talk, he will say something to someone, and my allegations as you put it will be validated, the work has since been completed and I have been able to finally finish putting the house back together read more

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3 Stars I'm giving Loyalty Plumbing 3 stars mainly because they did follow up after my complaint and made an effort to acknowledge the situation. Otherwise, this experience would have been rated lower. I initially used Loyalty Plumbing because it was Christmas Eve and I had a presentation that morning, and my regular plumbers were unavailable. They were able to come out quickly, and I will say the technician was polite, professional, and courteous. That said, the upselling was excessive. I understand upselling from a business standpoint, but the price quoted for three T-valves and the removal of a toilet felt unreasonable to me. Not to mention the 2nd- and 3rd-tier upsells they tried to get me on. Wow! I won't go into the full pricing details of the upsell here unless the company wants to respond; at that point, I'm happy to share specifics. In the end, we discontinued additional services and proceeded only with the work already completed, which consisted of removing a toilet and installing a T-valve, for a total of $366. I seriously question Loyalty Plumbing's referral to Bingham Restoration. That referral turned out to be the worst experience I have ever had with a restoration company, and I communicated this back to Loyalty Plumbing. This entire process began on December 24, and as of this review, January 20, we are still without two toilets due to the restoration company failing to complete their work correctly and in a timely manner. I've also left a separate review documenting that experience. The only reason this review isn't lower is that Loyalty Plumbing followed up after my complaint and also sent Crumbl Cookies to our home, which was a thoughtful gesture. That said, their pricing is not competitive, and you can find better value elsewhere. read more

I'm a Loyalty Plumbing member and they contacted me regarding they were adding an AC and heating division to their company. They were offering free AC tuneup you their members, so I took them up on it! Well, I was very impressed with the service I received and Vince was fantastic. He was professional, knowledgeable and thorough. He found a few things that were not correctly installed by past owners (our AC is about 20+ years), and explained and showed pictures of what he found and even some hazards. We had him do some adjustments and our AC is so much quieter and we hope to get a few more years out of it before we have to get a new one. Thank you read more

I was having plumbing issues so I called loyalty, plumbing and happy I did. Kayla was amazing when she answered the phone and the plumbers were even better. Great staff great company will call again if needed and definitely telling my friends about them!!! read more

Needed some help fixing an issue with our sink after a bad replacement job with someone else and called up Loyalty Pluming. Honestly I was a little overwhelmed with what I needs to do but this awesome lady over the phone really saved the day! Shout out to Miss Kayla in the office cuz she really helped clear up a lot of confusion for me. read more

Another awesome experience with Loyalty Plumbing! Because we were completely lax in doing annual maintenance of our water heater, it suddenly failed on a Sunday morning with many gallons of water spewed throughout the garage. Loyalty Plumbing to the rescue! Alex showed up within an hour and delivered the news that the water heater was kaput. We talked about some options and elected to replace it with a tankless heater. Trey and another fellow showed up a little bit after noon and spent many hours installing the tankless heater. Trey returned the next day to plumb the new gas line, and he came back once more to check that the gas line holds pressure. We'll see him again when the city inspector and SW Gas come by to attach the new line to the meter. It would have been much better and cheaper to have gotten Loyalty Plumbing to do an annual check on the original water heater, our bad! However, I'm glad to have a new high-tech toy in the garage. Considering the cost of the new tankless heater and the many hours of labor that went into the installation and gas line plumbing, I feel like it was a fair price when all is said and done. We're now signed up for the yearly maintenance plan by which Loyalty will come out three times a year to check on the plumbing and HVAC. As always, everyone we encountered from Loyalty was super friendly and helpful. read more

very informative. very professional. also bonus friendly and wore shoe covers. addressed my multiply problems and sent a tech to do the work same day. read more

Their attention to detail and customer service is outstanding. I needed some work done on a house that had not been touched in 15 years. I called Loyalty Plumbing and Trey came out the next day and did a thorough job of going through all the plumbing in the house. The next day, Marlon came with all the supplies needed to fix and update all the plumbing needs. There was a lot to be done so it took some time, understandable. After each item was completed, Marlon thoroughly went over everything he did. There were two things that still need to be done; however, it entailed more work than expected and will be completed immediately. Again, Marlon did an outstanding job. I truly believe customer service starts from the moment you make a call and every step showed excellence. Best part, they're local. Highly recommend! read more

Very please with the service provided by Loyalty Plumbing, their technician Justin was very efficient and helpful.

Kayla was so helpful and kind on the phones! We felt like they took care of our requests quickly and had a fair quote.

I highly Recommend this Company ! They showed up on time! Excellent Communications with Owner Operator and employees ! They have an excellent 2 year deal for flushing hot water heaters and will have AC Service next year! I felt they were an excellent value with No House Call Estimation Fee like Focus & Sierra both do . read more

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It began with our water heater breaking down at the worst possible time with hosting family and friends from out of town. I contacted Loyalty plumbing and spoke to Alexy. She immediately scheduled us to have one of her technicians respond first thing in the morning. The following morning, Luis and Adam responded and assessed that the water heater needed to be replaced. He gave me a few options and we chose to add a tankless water heater. He spoke to his supervisor and was able to approve us for an affordable cost on the system. Luis and Adam were able to install the new system and get us up and running that morning without any interruption on hot water use for our guests. They explained to us the step-by-step process and the benefits of the system. Moreover, he explained the rebate that we could receive from Southwest Gas as well as any tax rebates for the energy efficient system. They even went above and beyond by adjusting our water pressure and tightening up our in-house water valves at no additional cost. It is extremely challenging to find companies with this high level of customer service and integrity. I had already researched tankless water systems before so I knew that they were giving me an honest price point for the system. As a result of the excellent customer service, I will be signing up for their yearly maintenance plan because they've earned my business and trust. I love supporting family owned businesses especially those that employ and support our veterans and first responders. Much thanks to the owner, Alexy and her incredible, hardworking team, Luis and Adam. I will be referring friends and family to you. read more

Loyalty Plumbing - Navien Tankless Water Heater - Water Heater Installation/Repair Near Me - Las Vegas, Nevada

I called Loyalty plumbing for a clogged bathroom sink for my first time and I'm not going to lie, i went in a little skeptical since ive had bad experiences with other plumbing companies. But i was wrong, their service was amazing! Starting from their customer service rep Kayla, who was very helpful and really kind, down to the amazing quality work the tech provided by making my yucky problem go away! I would definitely recommend them to my circle of people. I really appreciate their time and effort to making sure I was a happy and satisfied customer! read more

Had maintenance done on our hot water heater. The customer service girl Kayla was amazing and very helpful. Great service all the way around. I would highly recommend. read more

A quality company and highly recommended. Exceeded my expectations and went above and beyond to make sure the job was done correctly. I wish them much success. read more

Classic bait & switch. Send a man out for a "free" service and after they arrive tell me they misunderstood. Flushing water heaters are free. To flush a tankless, we have to charge you. Let me give you a quote. Save yourself the frustration and irritation and don't call this crooked company. read more

If you are to use anyone at Loyalty I recommend Marlon Purcell. Very accommodating to our needs and got the job done with no problems. He answered all our questions and went above and beyond for our home. Thank you Loyalty and Marlon! read more

Loyalty was quick to schedule a free same-day estimate for our request to replace two shut-off valves under our sink. Jason was extremely friendly, honest, and prompt with all our questions. They even matched a competing price for the work, which was very appreciated! Highly recommend Loyalty Plumbing for any work you might need! read more

Loyalty Plumbing - Before picture shut off valves - Water Heater Installation/Repair Near Me - Las Vegas, Nevada

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1 May, had "free" plumbing inspection and water heater drained. Stated 2 concerns, 2 different water shut-off valves under sink. One was leaking, the other was broke. Got a quote for $2400 to replace all 7. I only needed 2. Came back later in the day, replaced 2, charged me $658.80 and claimed 2 hours of work. The bigger issue was the process. I had to call multiple times just to get an itemized invoice and clarity on the charges. The invoice also listed "2.0 hours," even though the technician was in my house less than an hour. After many phone calls, price came down to $500. Still on the high-side, but better than initial. They dont provide itemized invoice unless you ask, but it is still a vague invoice. The lack of upfront pricing transparency and the need for repeated follow-up to obtain a clear, itemized invoice made this a frustrating and unnecessarily difficult experience. Also, recommend you dont get membership ($135), it is a scam for "free" inspections to upsell you. read more

I just wanted to say that Marlon Purcell is very helpful and reliable. Not only does he make sure to explain everything thoroughly but his work is also very precise. Really thankful read more

I could not be more pleased with Loyalty Plumbing and their service tech, Justin. On 12/30/25 I called Loyalty early in the morning because I was having a tankless water issue. No hot water. Justin arrived at the appointed time and quickly diagnosed the problem. The heater was working but had a couple of corroded electrical wires. Easy to clean and inspect. Also checked my water softener and it was working fine. Justin was professional, courteous and has a great personality. He is a master tech and it shows. No charge for this quick service call and I couldn't be happier with Loyalty's Service. I wholeheartedly recommend him and the company. read more

Our water heater went out today and Loyalty Plumbing had it replaced in less than 3 hours! Jared came and was incredibly friendly and professional! Their pricing was absolutely fair, if I could give 10 stars I would! Amazing company! read more

Loyalty is and always has been great to us! Every experience with them has been nothing short of amazing. From scheduling to finished work, they do an amazing job. All of their technicians have been first class, but I've grown to have a great relationship with Marlon and Jared. Highly recommend them! Thank you Loyalty! read more

Recently I called Loyalty Plumbing about a toilet in my main bathroom. I asked for and was given an appt for Mon., 09/23/25 10am-2pm. I received a text this morning to advise Trey Blake was being dispatched with his picture and a few details about him. Trey called at about 8am and said he could be here in about 20 minutes if that was okay. I said yes and he arrived as promised. He took a look at the toilet and said he could care for the repair with no problem. He said he saw some hard water issue in the toilet and asked if he could look to see if there were any other issues. I said yes. He did that and then came back with some price quotes. He was thorough and courteous. I told him that for today I needed the toilet fixed as a priority and we could discuss the other matters at a later date. Trey fixed the toilet and everything was done in decency and order! Trey was professional in every way. I would recommend this company to any of my friends/neighbors who needed plumbing work done. Ask for Trey! Rita L read more

Thank you Marlon! My garbage disposal stopped working. Marlon noticed it was smoking and leaking, it was time for a new one. He gave me my options. Marlon noticed only installed my new one, he also took the old disposal and he cleaned where it leaked. He then asked if I needed anything else, I told him I was unable to change the shower heads because I don't have tools and I'm not strong enough, so he did that for free. Appreciate you so much for that too Marlon. Beautiful job. Quality equipment and reasonable prices. Whoever I spoke to on Yelp, appreciate your knowledge and getting someone out here quickly! Thank you!!! read more

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***Update*** after my initial review the owner Alexi contacted me. She apologized and said that is not how they train their employees, the complete opposite actually, and she made the whole situation right. She sent her top technician to come back and ensure everything was working as it should. I would use them again and would recommend loyalty plumbing. *original* I called to have my water softener serviced because it was not working and to have another filter installed. He looked at it briefly then spent the next 30-40 minutes trying to sell me a water heater. I told him I would think about it and he started getting ready to leave. I asked him how much to install the filter and he said he completely forgot about that. Then proceeded to charge me $875 to install it! He completely forgot why he was there because he was too busy trying to sell me something that had nothing to do with what my original service was for. That install price was more than the actual unit cost me. It took him 1.5 hrs to install the piece, so that's over $500 per hour!!! All parts were supplied so he didn't need to get any parts. Complete rip off. read more

All the techs were friendly and professional and they did a great job replacing my water heater. Everything was done up to code! Thank you

this is a follow up review about annual water heater check. after what the previous tech did, I called loyalty plumbing complaining about the unsatisfactory service that tech per , they offered me to send Justin back (Justin did the water heater check and replaced the rod last year). Justin came and did thorough check. He did find the water regulator pressure higher than the recommended normal range and recommended to be replaced. we decided to have it done in 2 days. He replaced the valve regulator, adjusted pressure and cleaned the area afterward. Justin is very professional. He explained to me what is needed and reason. This is the work it should be. I will have Justin do any my future plumbing work. read more

Loyalty Plumbing - Water pressure regulator valve - Water Heater Installation/Repair Near Me - Las Vegas, Nevada

We were in a pinch with what seemed like a small leak but could have been something serious. Luckily we called Loyalty Plumbing and they came out to assess what we needed. Justin let us know when he was about 20-30 minutes away. He arrived and was very professional. He went right to work checking valves, water pressure, water softener, the quality of our water in our sink and our osmosis system. It was actually quite fun to watch him perform the tests. He had some facts about water that we actually weren't aware of but I can't tell you that. You have to ask for Justin to come out and test your pipes and water. He placed covers on his feet before entering our house and he turned a blind eye to our messy house. Lol. He was very polite and personable. We really enjoyed speaking with him and getting to know a bit about him and the company. We negotiated some of the pricing with our services and Justin and his team were wonderful with trying to help us make it work. Justin did his work quickly and efficiently. He was very thorough, precise, and kept his work area clean. It was an all in all great experience. Sometimes you can really get nervous about the cost and extra things that having to call a plumber can cost. Loyalty plumbing, put our mind at ease about a company trying to take advantage and they really helped us out. We highly recommend Loyalty Plumbing and make sure to request Justin. read more

Simply put.. Loyalty's 5 star experience deserves this 5 star review. They are absolutely phenomenal! Don't just take my word for it.. find out for yourself.. Call the Loyalty crew for all your water, sewer, and gas wants and needs! Thank you Loyalty! read more

My Loyalty plumber came out and spent 1 1/2 hours at my condo taking picture of sinks, faucets, and the like. I had trouble getting much hot water out of the sinks and showers. He diagnosed it as a faulty water heater part. He wanted to charge me a ridiculous amount to install a free part from Rheem Corp. I declined . Rheem then told me I had a warranty on the labor still. Loyalty plumber did not tell me that. I asked him, "How sure are you its this part?" He said 100% sure. I brought out a different plumber. In 90 seconds he told me it was a valve issue and not a water heater issue. He then demonstrated it. Loyalty probably didn't want this review. They called me and said how sorry they were but didn't offer anything. I gave them ons star for that was the lowest option. read more

AMAZING from start to finish!!! We had been having trouble with a leak in our bathroom tub and had two different companies tell us two different things. Loyalty plumbing came out a few days after we called. When Daniel came he assessed the situation and said that he was able to fix our issue without having to drill into the wall. Loyalty kept us informed as to when our service tech would arrive. Daniel not only took a look at our tub but looked at the whole house and gave suggestions as to what else could be worked on if we were interested. In addition, Daniel noticed the military decal on my car and without asking me, he applied a military discount to our service. As a military family we appreciate any company that appreciates and recognizes the service of our service member. I would HIGHLY recommend them to anyone who has plumbing issues!! PS Their mascot is pretty cute too... read more

This company actually really values their customers. I appreciate the response and explanation and the care to make it up to me. Our house is from the 70s and we always need plumbing. I will always call these folks first going forward. The ladies running the show are impressive. I shouldn't have said anything about the truck, it's awesome that you grew a business to have something nice for the workers to be in. read more

Nick and his crew did an amazing job. My water heater bursted and within an hour they were here to help me with my flood. I had an old water heater from the 90's. They explained to me all about the code upgrades and their flat rate. This was such a painless experience. They installed a new water heater up to grade and even help me clean the mess in my garage that my old water heater caused. Thank you. You guys are so awesome. I will call you again for any other plumbing needs I might have. Elvis A. read more

Great job, very clear communication and timely service. Very trust worthy and able to help me while I was out of state. Would highly recommend! read more

Had a really great experience getting a tankless water heater warranty replaced by Jason. The new system seems to work well. The install itself was done beautifully and looks great. Thank you! read more

Loyalty Plumbing - Tankless water heater replaced. - Water Heater Installation/Repair Near Me - Las Vegas, Nevada

Their team was professional, communicative, and punctual. From the moment I reached out, they were responsive and made the entire process smooth and stress-free. They offer great value, and at no point did I feel pressured at all. It's clear they prioritize customer satisfaction, and their attention to detail really stood out. Highly recommend them for anyone looking for reliable and trustworthy service! read more

We will not use Loyalty plumbing again. We didn't have a good experience at all with this company After spending almost 10k in services and salt water systems etc, we had numerous issues, I mean numerous with at least 5 plus call backs to the house with technicians and it still was never right they never fixed it, call after call out. We finally gave away the water softener bc it continued to dump salt every day and every time I turned on water in the morning I tasted salt. Disgusting. I hired another plumber and spent another 5k for another system. He told me the system loyalty sold was a cheap Home Depot system . I have never had such a terrible experience. I cringewhen I hear the commercials on the radio. It feels misleading after my experience bc my issues were NEVER resolved. The techs were pleasant when they came out and spent hours of our time so many times just never fixed our issues and then created more problems just so messy. read more

Seniors Beware! Ruthless pricing. Loyalty Plumbing is very professional but outrageous over pricing. I have a new home outside hose bibb needed the little screw on $9 back flow breaker replaced because it was leaking when you turn the hose on or off spraying water until the hose is empty. Rather than fuss with getting the part off because code makes the builder or installers break off the tiny brass screw so home owners are screwed an have to hire a plumber to get it off. Loyalty Plumber decided to change out the entire brass bib, I agreed a $25 part as well they did a great job took him 7 minutes they charged me a senior citizen $260.00 they said My Senior Discount was included. I have other work they wanted over $950 to change a bath tub spout which did not seal off water 100% when using the shower a $21.00 part at home depot they wanted over $950.00. I understand they are in business to make $$ I get it but I would not recommend them, only if you can afford their ruthless pricing. I got an estimate from another company to do my front hose bibb for $90.00 with their Senior Discount. Loyalty Plumbing? Never again. read more