After moving to our home (new to us but built in 1978) we learned from a chimney sweep that our…read morefireplace was not only incorrectly converted to gas but was constructed in such a way that it would have never worked correctly as a wood burning fireplace. Which is probably why the original owners attempted to convert it to gas. We wanted wood, not gas, and we wanted to get the 26% federal income tax credit. So we visited A Fireplace Store and More and spoke to the woman working there. She set up a date for Rony to come out and give us an estimate. Rony showed up on time and we settled on a modern high efficiency biomass fireplace insert that qualifies for the credit. Parts and labor was not cheap, but we wanted a quality appliance and this business has decades of experience, which we also wanted. We put down a deposit and set the installation day, which was today. Rony and his team showed up on time, worked quickly, did good quality work and cleaned up afterwards. Rony explained how to use the new fireplace and was all done in a matter of 3-4 hours. Very happy with our purchase and service and we can't wait until we can use it this winter.

No response to my request. Went unanswered. I would not recommend. They do not seem interestedread more

Jorge came out to look at my damper in my fireplace. Instead of saying I needed a new one, he just…read morefixed it, showed me how to use it correctly, and didn't even charge me!!! Very happy!

Jorge and colleague did a fantastic job to get our fireplace ready to go for the holidays. Thorough…read moreand highly professional. Taught me how to safely use the fireplace. Best customer service experience I've had in a long time. Great value for the price!

My husband and I recently did a remodel of our living room space. Along the way we decided to make…read moreour fireplace box bigger and were directed to Russ and Fritz at A Cozy Fireplace in Warrenville. We could not be happier with the entire process, from the initial phone conversation (Russ was so very personable and helpful), to a visit to the shop (where we found how little we actually knew about fireplaces), to our timely and seamless installation (friendly, respectful and professional guys), and most recently, the installation of our fireplace doors. I should add that the price was fair and reasonable (and quite a bit less than the other estimates we got from other shops not far away) We highly recommend Russ and Fritz!

My husband and I made the decision to convert to a gas fireplace when we learned that our…read moresee-through wood burning fireplace was built incorrectly and would cost us over $15K to fix with the caveat that it might not work properly even with the rebuild. We brought a quote from another company to Russ to evaluate and get a second opinion. Not only did he come in about 30% lower than the competitor, he was honest and forthright about what would be best for our situation. He did not try to sell us something more expensive or a set that would not work for our home. He answered every question and allowed us time to discuss the decision between ourselves. When we decided to have them do the install, he was able to get everything done in a timely fashion. The technician who installed the unvented gas log burner did a great job. He protected our floor while working and cleaned up everything. He offered to take away the grate that was used for burning wood. He let my husband know all the details for using the remote, leaving the glass doors open, etc. It heated our entire house so well that we had to turn it off for a while! We are incredibly happy with the fireplace and our choice to go with a family-owned, local business.

Been using them for 10 yrs / they do my cleaning and inspection . Daniel is the best !! 10 stars :)read more

Honest and on time. Thoroughly explained what they did, what was needed and helped me understand…read morewhy. I will work with them again in the future.

Maks came out and gave us a very reasonable estimate on rebuilding our two chimneys. He helped us…read morepick out a matching stone as one chimney was only going to be rebuilt from the roof line up so it had to compliment the bottom half. He protected our brand new roof and worked with the roofers to ensure that everything met the proper requirements for a waterproof and sound installation. I would definitely hire the Stone and Brick Masonry Group for any of my chimney and masonry needs.

I would not hire them again. My patio is fairly new. Before they came it was sealed properly…read more After they came it fell apart after 6 mo. They'll tell you every excuse in the book, saying the patio has too much shade, poor drainage, etc. But the fact is, it was sealed and fine until they came, resealed/sanded it and then it was a disaster. Now I have to get it redone properly again. What a waste of money that was. Do not listen to the excuses they provide. They will reply here and it's 100% a lie. They would not come and redo it for me. So I will never recommend this place to anyone. Poor craftsmanship on their part. And they would not resolve it, so not a trustworthy business. Come with the excuses. Adios. https://youtu.be/e7CbCTkfPxE - view of the shoddy craftsmanship applied to my entire patio. The whole thing looks like this now and did after 6 mo of them redoing the patio. Before this, I never had problems to this degree, period. Nothing even close to this state. My entire patio has sun hitting it, there's no excuses here. There's guards along the edge to keep plants from penetrating it, always has been. They'll throw every excuse at the book while other contractors will just make it right, even if they have to redo such a poor job that did not hold up even for a year.

Jeff diagnosed the problem with our fireplace and was able to repair. easy to work with and…read moreexplained everything well

I am a loyal customer of Hearth & Home and I have purchased my Solaire Grill from them back in…read more2008. Through regular service and maintenance the technician has kept my equipment in fine working order keeping my grill in reliable working order for nearly 18 years. I appreciate their professionalism in maintaining an important part of my seasonal outdoor activities.

Fire It Up Chimney Services is a company I refer to any one seeking chimney and tuck pointing…read more work done. The crew was thorough and professional. Tha l you for your services.

Tuck pointed our chimney quickly. All workers were helpful, professional, and more than capable.read more

This company is great!! They helped me pick out a great fireplace and helped me out greatly when I…read moregot into an issue with my contractor. They are really nice and have the best customer service I have ever received from any company!!

From the owner: Turning Houses Into Homes.read more