My husband and I recently did a remodel of our living room space. Along the way we decided to make our fireplace box bigger and were directed to Russ and Fritz at A Cozy Fireplace in Warrenville. We could not be happier with the entire process, from the initial phone conversation (Russ was so very personable and helpful), to a visit to the shop (where we found how little we actually knew about fireplaces), to our timely and seamless installation (friendly, respectful and professional guys), and most recently, the installation of our fireplace doors. I should add that the price was fair and reasonable (and quite a bit less than the other estimates we got from other shops not far away) We highly recommend Russ and Fritz! read more

My husband and I made the decision to convert to a gas fireplace when we learned that our see-through wood burning fireplace was built incorrectly and would cost us over $15K to fix with the caveat that it might not work properly even with the rebuild. We brought a quote from another company to Russ to evaluate and get a second opinion. Not only did he come in about 30% lower than the competitor, he was honest and forthright about what would be best for our situation. He did not try to sell us something more expensive or a set that would not work for our home. He answered every question and allowed us time to discuss the decision between ourselves. When we decided to have them do the install, he was able to get everything done in a timely fashion. The technician who installed the unvented gas log burner did a great job. He protected our floor while working and cleaned up everything. He offered to take away the grate that was used for burning wood. He let my husband know all the details for using the remote, leaving the glass doors open, etc. It heated our entire house so well that we had to turn it off for a while! We are incredibly happy with the fireplace and our choice to go with a family-owned, local business. read more

A Cozy Fireplace Warrenville - Fireplace Services Near Me - Warrenville, Illinois

Fritz was immensely helpful when I called and Tomas came out promptly for service. I would recommend them highly.

A Cozy Fireplace did a great job helping me choose and install a new mantle for my fireplace. The process was seamless from start to finish. The team at A Cozy Fireplace is top notch and will definitely work and tell anyone about them without hesitation. Keep up the great work! I wish you continue success. read more

A Cozy Fireplace Warrenville - Mantel order and installed by A Cozy Fireplace. - Fireplace Services Near Me - Warrenville, Illinois

If you're looking for a Fireplace, or gas logs, you're going to be happy with Russ and Fritz. These guys are great - After going through a nightmare of trying to install my own fireplace, I got smart and went to A Cozy Fireplace. They have plenty of styles to choose from - and I was extra surprised by their reasonable installation fee. This photo of Fritz and my fireplace with the new gas logs says it all. Don't hesitate to check out this store - they know what they're doing - and they do it well. (If you're on a budget, like we were, their floor model sales saved us a lot) read more

A Cozy Fireplace Warrenville - Here's Fritz after completing the installation of our new fireplace. - Fireplace Services Near Me - Warrenville, Illinois

Great service and love the product. Very happy with results. Fireglass is the best in my opinion, very modern read more

A Cozy Fireplace Warrenville - Fireplace Services Near Me - Warrenville, Illinois

A Cozy Fireplace is the place to purchase your gas log sets and receive service. They are honest, reasonably priced and reliable. Highly recommend! read more

do not use!!! after$600 of parts and labor ,aparently only good for 1 season. no guarantees and wont stand behind their work. as long as it works for 1 season, they feel that the problem was fixed. running a scam to pay for parts/service. and now all of a sudden they are clueless on how to fix my model of gas fireplace but had no problem throwing parts/labor into it at the time, funny how that works. and who ever russ is, very unpofessional,ignorannt,rude,cocky. read more

Excellent customer service by Russ. My first time buying gas logs to convert my wood burning, natural gas fireplace into gas log burning. Selection was great and I went with some of the higher-end logs, did the install myself after some in-store coaching from Russ. Ran into a problem and he was once again extremely helpful. The end result is a beautiful, real looking fire with no clean up. read more

Had a great experience here buying vented logs for three fireplaces in our home. Russ was very knowledgeable and guided us to an easy decision on what to get after he listened well to our needs and shared our options. Prices were reasonable. Process on how to get it measured and installed was surprisingly easy. I highly recommend! read more

I can not say enough about Russ and this business. I had my beautiful gas fireplace/ logs installed about 1 1/2 years ago along with a beautiful new fireplace door. We absolutely love it and use it so frequently during the winter. Russ was patient while we agonized over styles and could not have given us better advice. It is GORGEOUS! What made me want to write this review now is that I just called Russ for some advice on a clients fireplace. He took the time to give me some suggestions to trouble shoot; again patient and so very helpful! I could not recommend A Cozy Fireplace more. You will not be disappointed! read more

Very helpful in explaining options and finding the right fit for my home. Installation was also prompt an easy. Highly recommended for all of your fireplace needs! read more

Ordered a fireplace insert in early December. Was told it would be 3 weeks (approx). Received a call a few weeks later that everything was in. The installer called me and said the liner was damaged so they would need to re-order it. Hoped to have it the next day however due to the holiday they were closed and the liner would be delayed another day. Liner arrived and we setup an installation time. Ran the liner, then prepared to bring the insert inside. Luckily the installer checked it prior to lugging this heavy thing in and discovered it was the wrong unit. Checked my paperwork and the person who came out to measure and order the parts used the wrong SKU with the description of the item I ordered. Spoke with the owner and he said they would order the other one. He called later in the day and said the factory was shutdown for a week so he would have to wait until they returned. I called the day they returned as I had not heard and he said he had ordered the unit and would contact me when it arrived. No calls and no updates for a week so I called on a Friday and the person who messed up the ordered answered the phone and said "yes, it's right here", then proceeded to tell me the installer would call me to schedule. After not hearing anything I called Tuesday and the owner said he thought the installed called and spoke with me to install on Wednesday. The installer called Wednesday and we were setup for Saturday. Other than the installer who did a great job the entire process was disorganized and not at all what I expected. No of an apology or any concession for the mixup and worst of all I had to chase them the entire time to find out what was going on with the unit. Most of these things are price protected anyway so if you're going to buy any of the brands they carry look elsewhere or you'll be disappointed. read more

Gabe Cerda who came out on a Sunday as a special service call to look at our heatilator that a previous Fireplace business was unable to get operating or properly diagnose spent almost 2 hours cleaning the igniter thoroughly and said unlike previous technician from other company and actually measured the strength of the power of the flames and waited to see if the levels dropped off. He undercharged us for over 2 hours service time to make sure the fireplace was going to hold the flame. To make a long story short the fireplace 2 months later still operates. Compared to a terrible unprofessional company that was not able to properly diagnose it or repair it would recommend a Cozy Fireplave as a HONEST CARING Professional BUSINESS. Gabe made a joke that " its always easier to be honest as is harder to keep your lies straight!!" Refreshing dealing with honesty and decency compared to previous company who took our money and didn't honor their work or word. read more

We dealt with Russ & Fritz on three occasions and all have been very positive. We ordered a Kitchenmaid outdoor built in grill which they installed. That was 8 years ago and it is still working great. Then about 3 years ago we ordered replacement fireplace doors for our family room and bedroom fireplaces. Both were installed by them without any problems and they look fantastic. Finally about two months ago we hired them to reface our fireplace with ledgestone. We added a one piece limestone ledge for the hearth and a limestone edging around the fireplace door. They removed our built in book cases which were on either side of the fireplace and it really opened up the entire room. It is spectacular! I believe they are reputable, honest, and caring. I highly recommend them. read more

We converted our wood burning fireplace to gas this past fall with the help of A Cozy Fireplace. They had a great selection of gas logs and were helpful throughout the process. We couldn't be happier with the job they did and we use the fireplace all the time now. read more

Russ was extremely helpful with all aspects of our fireplace redesign. Greg did an incredible job with installation. We had a great experience working with both these guys. read more

Purchased a set of replacement gas logs and they are beautiful. Russ is very nice to deal with and we're very happy with the installation.

Excellent customer service really took the time to hear what we were looking for meat awesome suggestions would highly recommend to anybody

Highly recommend!! My older gas fireplace had not worked for a couple years. I had multiple firms come out and spent several hundred dollars in the past to no avail and figured the fireplace was not fixable. Read the positive reviews and decided to try one more time... YAY!!! Their knowledgeable technicians were able to diagnose and resolve the problem and order the right part. (Previous firms charged for multiple visits but never able to correctly diagnose problem/correct part.) I am thrilled to have a working fireplace once again. Nice and honest people and reasonable prices. So very, very happy. Don't waste your time with other firms. Thank you!! read more

I own Kenneth Allen Company. We general contractors that do remodeling in the Kane and DuPage county areas. We have been doing business since 1956. I have used A Cozy Fireplace or Warrenville for many different projects including two gas fired fireplaces on an addition in Geneva Illinois, a wood stove on a fire restoration job in Warrenville Illinois and a gas fired stove on a remodel in Coal City Illinois. Russ and his crew are amazing. They are very knowledgeable and professional. My clients as well as my self have been completely satisfied. I fully recommend them for any fireplace project. Ken Schatz Kenneth Allen Company Inc. read more

I bought some gas logs, loved them and went back for a second set. The product and service were great. Because they were so good I was surprised by the bad reviews here, so I asked them. I learned that there are other stores called A Cozy Fireplace run by a different company in other towns. Those reviewers were customers of one of those stores, not Warrenville. It is not fair that the comments on those other stores is lowering this store's good rating. I wholeheartedly recommend you go here read more

We had a stone fireplace installed by A Cozy Fireplace, totally great experience, it is beautiful. Great price and service!

Just had my new fireplace doors installed. Russ was great to work with as he explained the many options and finishes available. I couldn't be happier with my purchase and the service I received. I would definitely recommend their products and service. read more

Both Fritz and Russ were awesome to deal with! There are no selling games with these guys! They actually listen to you as a customer to what your needs and wants are by giving you options. They were super quick with installation and very affordable for the services they offer! I will be recommending them to everyone I know! read more

I had a very good experience with Russ and Fritz. Many of the products they sell are available at other dealers or on-line, but they took special care to teach me the pros and cons of different options and I am glad they did. Not only did I buy something different than what I had thought I would buy, I am incredibly happy with both purchases. The larger purchase was a gas stove/fireplace for our 3 season room. Awesome! They did such a nice job that I asked them to upgrade the fireplace insert in my main living room fireplace. It is incredibly lifelike and gives off amazing heat. These occasional purchases are scary but Russ and Fritz are good people and I would go back again. They installed on time and followed through very well. Rare these days. read more

We went into the store just to look and came out with a great solution to our fireplace needs. Russ was EXTREMELY helpful in determining the best fireplace insert and was very upfront about all the parts we may or may not need. We ended up with a new gas set, parts, and a geometric shaped set that is ultra modern. The installer that came out was right on time and finished the entire job, on Halloween, in under 3 hours including new pipe work. Highly recommend Russ and his business....great experience! read more

We wanted to help our son and his family in their new home with fixing their gas start fireplace. We haven't had such great customer service like that since 1975. Although my husband was doing the install, Russ took the time to explain how to do everything. Russ was able to answer all all questions and gave great advice. My son, his wife and three children are now enjoying their working fireplace. read more

Fritz went over all of my options on what to do with my gas log firepit that had completely disintegrated over the years. I could spend close to $1K on the replacement parts or $30 for a gas starter and convert to wood. Easy decision. Very professional and great to work with. read more

Do not do business with these guys! Their website says they have over 100 years of combined experience, yet, they installed two fireplace vents less than 2' from our home as required by the manufacturer and by code, with one being less than 4" away. This is a huge fire hazard, and could have caused a fire, putting my family at risk. They also installed the pipe to the wrong location. It was identified on stamped architectural drawings, yet they installed the pipe almost 2' away from where it was supposed to go. Their response to this was "i don't know about that", and "I can't say why it was installed that way". When I went to the manual which they left to get documentation on the required space that the vent must be installed at, the page for vent installation was torn out of the book. One vent was for our fireplace installed on the 1st floor, and the other was for a future fireplace to be installed in the basement. Their solution to this was to offer me free installation on the next fireplace that I purchased from them. Really??? Why on earth would I have them do any more work in my home??? To top it off, their quote for this fireplace with no installation was $1K higher than a quote from a competitor with installation. Free installation?? HA! If you want to put your family in danger, have sales guys who could care less about you, and have equipment installed in the wrong location, then these are your guys! read more