So lucky to have this place in the neighborhood, the service and help I get every time I go is…read moreoutstanding. I've turned my friends onto this place too and they all come back to me with glowing reports. The guy is super knowledgable on all appliances, cables etc. and will offer great advice - not based on prices! I've had to return a couple of items because I got them wrong and each time he takes them back without question. It's one of the last of a dying breed of great local services, and I felt the need to write a review in the hope that they stay open

Great service, and helpful staff. I was trying to get an adapter for HDMI but wasn't sure which…read moreone. I picked the wrong one and when I returned it in exchange for the right adapter which happens to cost more than the previous purchase, the guy just let me have it no additional charge!

I'm a GP resident and have purchased items from this store a few times solely for convenience, but…read moreit's simply not worth it. The first time, I purchased a pair of wired headphones which broke within a week after use. The second time, I purchased a tv mount which was missing necessary parts. The third time, I attempted to purchase a pair of Bluetooth headphones. I tested them out in the store to ensure they would connect, and they didn't connect. The salesperson tried another pair, which also didn't work, and then a third. He begrudgingly gave me my money back after insisting it was an issue with my phone (it was not). A few days later when I was walking down the street, he had the nerve to approach me and said he tried it on his phone and that it worked and it was my fault; one of the most inappropriate interactions I've ever had (and borderline harassment). This store is full of overpriced junk and the people that work there are creeps. Stay away!!!

I just moved to this predominantly white neighborhood In GreenPoint Brooklyn. (Employees are not…read morewhite) My first time to this store and the stores employee followed me around the store while I was shopping and after I asked for room to shop, they started yelling at me, and jumping in my face! I asked for a corporate number and they forced me out of the store. Horrible experience especially after seeing this treatment on social media and then experiencing it first hand.

5 Stars -- Professional, welcoming, and surprisingly easy They have a greqt sekection if gadgets…read moreand devices with value you can see. I walked in anxious about getting help and left impressed. Manager Mike handled my issue quickly and professionally, and his direct approach made everything simple and stress-free. The store itself is clean, well-kept, and inviting, and every staff member I met was friendly and attentive. As a first-time Google Store visitor, I didn't know what to expect--now I'm a fan. Compared to other tech stores where the waits can be overwhelming, this experience was organized, respectful, and efficient. If you want clear answers and real support, this Williamsburg location is the one. Thank you, Mike, for setting the standard.

Sleek looking store with friendly folks. I like that there's a store near me that's easy to get to…read more I can go to look at new devices, and I can go to get things fixed. Anytime I've needed something fixed, the people there have been helpful. Also, helpful people without high pressure sales.

Last of the mom and pop discount stores, the staff is very knowledgeable and they offer financing…read moreon everything they sell. I went to buy a Bluetooth radio and was very pleased with the bell of service given to me. I would say give them a try, they have open box specials on all name bran appliances, electronics and more. Ask the staff for guidance they will point you in the right direction, they helped me greatly!

These guys have been around for ever. I'm so grateful for the hands on help they gave me. My off…read morethe cuff projects and their problems are always resolved here. The best part is no Internet waiting. I'm no longer surprised when I ask for a gadget Zoe some adapter type thing and they have it. They remind me a little of radio shack without the questions about your personal information.

CRIMINAL ENTERPRISE-- AVOID. Took iPhone in to get a simple repair of getting my charging port…read morereplaced. Told it would take 90 min and cost $140. 2 hours later, I call to see if it's ready for pick up and the guy tells me it's gonna be another $50 because he found something wrong with the "motherboard." NOTE: The phone was working great except for the charging port, which was unreliable, when I brought it in. Because the guy had me by the balls at that point, I told him to just fix whatever and get the phone back as soon as possible. Two or three hours later, he was finally finished. When I picked up the phone, it no longer worked at all! It kept turning on and off and the screen was completely distorted. When I confronted him, he started screaming at me and physically pushed me out of the store and locked the door and told me because I was not nice abt him breaking my $1000 phone, he will not help me. He told me to go ahead and call the police. His name is Ken. He is a violent, phony and untrustworthy criminal scammer. This is THE SINGLE WORST experience I have had at any business in NY in 30 years.

Leaving a warning for people to go somewhere else. They kept my laptop for over a month and…read morewhenever I called they kept saying it would be done within the week. I've already spent 150$ on parts and labor and it still doesn't work. Not sure what scam they're on but seems they don't use new parts and order from some secondhand off brands. Hope they're not stealing parts from your laptop and swapping them out. Weird and shady place, unfortunately wanted to support local business but not here. Referring specifically to the Williamsburg location.

Prices are ridiculous and if you don't speak Spanish he will talk shit about you in your face shady…read moreguys at this shop

Avoid at all costs. Sosa told me he would call me when the simple light bulb repair on my vintage…read moreamp was done. No call, then Corona Virus hit and New York was on lock down and non-essential businesses were closed. I called when the city opened back up and he said he threw it away because I waited too long. This isn't what New York is about. Definitely not an honest business person.

Got my phone screen fixed here. They use the cheapest f****** lcd screens. Soo cheap that you need…read moreI'll have to return three times in one month from your phone simply falling from the bed. Screen gets insane streaks and then turns black from ONE DROP. If it's an emergency they are quick to fix it. But if you want longevity please just save your money and go directly to apple. Apple charges an arm and a leg but it'll be worth it in the long run

Your Friday afternoon block parties are annoying as fuck. Nobody even uses boost mobile anymoreread more

Used to be one of those people who waited in line for the big doorbuster deal at Best Buy, but it's…read morebeen years, or buying deeply discounted presents for everyone in my family - but those days are gone. Before Thanksgiving I bought all my holiday gifts and no special need for myself, however out of curiosity checked out the site for a new espresso machine. Nothing there, but they offered a MagSafe PowerBank Black Friday deal at 55% off that would come in handy for my phone. To avoid any lines, ordered it for in-store pick-up at this Union Square location. 10 minutes later, received an email it was ready for pick-up! Wow! Black Friday shopping painlessly all done. Adding, the pickup time in store took 2-3 minutes. Thank you, Best Buy!

Union Square Best Buy actively practices CUSTOMER AGE DISCRIMINATION against minors and families,…read morespecifically exhibited by a store manager, named Edward. This is my experience at Union Square Best Buy... I was shopping at Union Square Best Buy with my son and his friend at around 6pm, when the store suddenly put Pokemon trading cards for sale, after previously being out-of-stock. While in line, a line formed behind us. Concurrently while I was waiting to make a Pokemon purchase, there was a nearby adult male, calling his friends on the phone and urging them to rush to Best Buy Union Square, to purchase Pokemon trading cards, quickly. I was near the front of the line, and purchased a single box of Pokemon trading cards. Then, my teen son, who was with a friend of the same age, went to purchase Pokemon cards. The two teen boys were then told by Edward, the Union Square Best Buy store manager on duty, that only one of them could make a Pokemon trading card purchase, even though it was with their own money, because Edward the store manager considered the two teen friends, "A GROUP." Next, my husband was told he also could not purchase Pokemon trading cards, because he was related to my son, hence part of the same "GROUP." Mind you, Pokemon trading cards is a product made and largely meant for kids. As my son and husband were each denied the ability to purchase Pokemon trading cards by Edward, the Union Square Best Buy store manager, we witnessed Edward ALLOW multiple ADULT individuals with ADULT GROUPS, in the line behind us, to each make an individual Pokemon trading card purchase, without issue. Edward allowed every individual with a group in line to purchase Pokemon trading cards, except for my sons' two-friend group and our family group. Every other group in the Union Square line, of adult groups, was EXEMPT from Edward the Union Square store manager's discriminatory restrictive Pokemon Trading Card purchase policy. This also includes the group of friends of the young adult male, who were summoned to rush to Best Buy Union Square to immediately purchase Pokemon Trading cards (this young man, who also appeared to be oddly friendly with Edward, as they were conversing quite chummily). In reflecting upon my experience, Edward the store manager enforces an ILLEGAL CUSTOMER AGE DISCRIMINATION group policy against minors and families. However, Edward DOES NOT apply this "GROUP PURCHASE RESTRICTION POLICY" to groups of adults and particularly groups of adults that he appears to be especially friendly with. Moreover, my son mentioned that Edward was making rude comments about myself, to other customers at the store after I left the line, which is EXTREMELY UNPROFESSIONAL, as I had ZERO contact with Edward while at the store. As a customer whose child, family friend, and family were actively and knowingly age discriminated against, I felt compelled to write about my extremely negative experience with Edward the Union Square Best Buy store manager and the Union Square Best Buy Store, while buying Pokemon trading cards. No customer deserves to be treated this disrespectfully and disparagingly, particularly in front of their children and towards them, and makes me doubt the thousands of dollars I have spent at Best Buy and for my family's Best Buy Plus membership. Moreover, in hopes of this customer complaint compelling the Best Buy Union Square Store to move to a legal, non-discriminatory customer purchase policy, where any customer with their own form of payment can purchase Pokemon Trading Cards, I have filed a formal complaint with New York City against the Best Buy Union Square Store on the grounds of customer age discrimination as well as with Best Buy Corporate. The current Pokemon Trading card policy at Best Buy Union Square is hinged upon active age discrimination, under a farce of not selling to groups of minors and families, wherein this ILLEGAL policy DOES NOT APPLY to GROUPS OF ADULTS, especially those with a seemingly close relationship to Edward, the Union Square Best Buy store manager.

What went well?…read more Everything for good experience and service. Octavio salesperson was pleasant & answer all my questions to selecting a TV that suit my space available. The price I pay for was within my budget also. When it came to deliver nicely put in work also organized ( no cables nowhere to be seen as I like my home to be organized) didn't get both guys names but Roman was one of them definitely knew what he was doing. Tysm guys

This stretch of Queens Blvd where Sunnyside becomes Woodside was so barren for so long, that the…read moreonly place bringing traffic in the daytime was PC & Richard & Son (#1). Things are different now, a number of popular eateries are practically neighbors, a brand new luxury apartment building came just last year, and the gentrification of this area is seeing more and more residents flocking here every week. One thing noticeable right away is how big this building is. Most places in the neighborhood rely exclusively on street parking, but this PC Richard & Son has its own spacious parking lot. If people aren't parking, then they're walking from the train station, which is only a couple of blocks away. Inside there are a number of eager associates that are interested in helping anyone and everyone (#2) find what they need. Having dropped by for random things from microwaves to AC units to cords, I've always been approached by someone new practically every time. It might feel somewhat overwhelming for new patrons, but I've come to expect this sort of stuff. Unfortunately, the biggest plight that this location faces is usually the location. Not all the associates are going to be patient and informative, some feel like they're rushing folks without paying much attention to their needs. Prices are on par with appliance / furniture store, so things can go into $$$$ territory real quick. There are deals practically every season and a ton of promotion during their slow months. I always recommend price checking over the phone and calling ahead of time to confirm inventory. ___________ (#1) And at night, it was Dreams and it's many predecessors. (#2) Because ... commission?