I shared an honest review regarding your management style few months ago concerning Vito Mazza's…read moreson, who interrupted a service being provided in order to correct the lady performing the service in front of me. He later questioned why my comment had not been deleted because he felt it was harassment. The replied was defensive supporting my previous observation of his management skills. I was subsequently banned from receiving services. My recommendation remains the same: managerial training would be beneficial. You can find training in YouTube. according to your own response , you leadership style comes across as dictatorial and dismissive of a customer review. Regardless of the number of employees managed, professionalism, communication, and emotional control are essential in any leadership role. The business was originally built by your father, who treated both customers and employees with professionalism and respect. When customers are banned for providing feedback, it reflects poorly on the culture of the business and ultimately impacts both customers and staff. In case you are not aware, there are many businesses that offer the same services. This is not about losing a customer, but about losing the opportunity to receive constructive feedback that helps a business improve. As a former loyal customer, I also recall overhearing workplace discussions during services that involved concerns from employees, including conversations related to their tip handling and management practices. These were not isolated comments, and they contributed to a broader impression of employee dissatisfaction. When internal concerns become visible to customers, it is worth reflecting on workplace culture and communication. If private conversations are not properly managed in a public-facing environment, customers will inevitably hear things that were not intended for them. I experienced this firsthand while receiving services. Reviews are intended to highlight experiences and opportunities for improvement. Responding to feedback by banning customers instead of addressing concerns does not minimize the fact of your poor managerial skills, in the contrary, is expose and supported by yourself. I am the perfect example on how your ego gets in the way. Instead of acknowledging the review, by a simple "thank you for the review, I'll be mindful next time." You are now sacrificing the earning of one of your employees because you ego got in the way . Thanks God for reviews, they show the true nature of people who minimize others just because they think they can and/or because they are the owner of the business. Tsk tsk.

One of the best salon experiences I have ever had. I was met by a wonderful friendly woman who took…read morethe time to help me find a wig that was right for me. From a shampoo to a scalp treatment, I felt very pampered. The young lady that did my haircut was warm and friendly and she made what little hair I have look better. That was a miracle. One of the kindest was a manager/owner and she walked me through the different kind of hair treatments available. I left in tears as I was so happy to finally have a natural looking wig. It looked like it was my own hair and not like I slapped on a wet puppy on my was. I can't thank them enough. You can't go wrong go there. The do so many wonderful services there. I wish I could give more stars. The place is warm and welcoming.

Updating my review from March 2021, again, do not come here if you have NATURALLY curly hair, spend…read morethe money at a curl specialist. It has been 5 years and my hair is just getting back to the original length I went in with, see photos for reference of the before, during and after. I am not a liar about coming here.

Kyle did an amazing job with my haircut. He took his time and delivered what I wanted carefully! I…read morewould recommend!

I absolutely love Emilia, however Emilia is not prepared to do anything other than to wash and blow…read moredry BLACK hair. Emilia has over permed my hair, and then cut my hair in a way that lacked understanding and training. Unfortunately she does not acknowledge this deficit, and behaves as though the culture differences hispanic and black Americans does not exist.

Made an appointment a day before & i showed up on time. I made an appointment at 11am & she wasn't…read morehere. I waited for 25min & she never arrived. I tried calling her but no answer. Waisted my time

Love love love this salon. Joanne is very professional and…read moreknowledgeable Wish there were more time slots available!

I haven't colored my hair in 4 years and after considering the reviews I trusted my gut to drop in…read more I'm so happy I did. She is VERY thorough, skilled and explains the entire process of what your specific needs are based on your hair. I had showed her a variety of colors I wanted, diff ranges and she was able to find me the perfect color I wanted, but struggled to find! I almost cried when I seen the end results!!! Her expertise and beautiful heart is the icing on the cake. Let me tell you... If you're looking for someone to truly care for & protect your hair, JoAnn is your person. She truly cares about her clients and always does the right thing. She is not trying to make a quick buck. JoAnn takes the time to learn your hair, it's history, while focusing on the next steps. Her services are unlike any other! A blow out isn't JUST a blow out. It comes with a treatment so that your hair is getting the essential hair care that you need.

Great selection, found everything I need, great service. Highly recommended, zillion stars.read more

I usually shop here and the two times I went and ask a questions I was answer very rude and with no…read moreprofessionalism from the manager, and even the employees are not helpful if I a ask for a blue shampoo they told to look around since is everywhere and keep waking, the manager in another question I had was rude and with an attitude just a simple question if the items I had belong to a buy one get one free minis promotion the are running, her answer go check the list over there if is not there not and keep walking with a nasty face, I am a customer of Ulta I should be treated with respect this is the second time it happens I shop here because is convenient but I think I will move to Sephora

I've been going here since January '13 and must say this place is great! It's located in a house…read morethat was converted into a salon, so it doesn't grab your attention if you're just driving by and the parking is a bit awkward, with a small lot in the back and the entrance in the front, but once you go inside - wow! It is so charming and comfortable. Every single one of the staff members are incredibly friendly, polite, and accommodating. They consistently offer to take your coat or get you some water while you are waiting. Even when I call, the phone is always answered promptly and cheerfully. Every time I've been here, I've had my hair done by Bruce, who I definitely recommend. He is extremely talented, professional, and will make you laugh while you're there. You can tell that he is very experienced, keeps up to date with the latest trends and styles, and takes a lot of pride in his work. Finally, the prices are extremely reasonable. I'm surprised there aren't more reviews for Panache, I am really blown away by how great it is. If you are looking for a stylist, give them try!

I lived closer to Panache Hair Salon in NJ and it was immediately my go-to place. It is built in a…read morehouse and when I first went in 4 years ago, I thought it would be a shady little place. To my surprise, the service from the front desk staff to the hair cuts is excellent. All the hair dressers are nice, but Lisa is my favorite. I have always gone to her and always recommended people to her and everyone of them love her too. Unfortunately, I moved out of NJ and had to find another place, but I really miss this place and really recommend it. The prices are very reasonable. The appointments are easy to get. Highly recommend it.

This was an utterly unacceptable experience. I called at 9:15, but no one answered the phone. The…read morereason I called ahead of time was because I'm in a wheelchair, and it takes me time and extra effort to get anywhere I need to go. After waiting another hour, I called back and asked if they accepted walk-ins, and they said yes. When I arrived in person, no one greeted or acknowledged me. After about 10 minutes, and only once the stylists finished with their clients, they finally asked if I had a reservation. When I said no, they told me they were too busy and didn't accept walk-ins after all. This kind of miscommunication and disregard for customers' time and accessibility needs is completely unprofessional. I will not be returning.

came in for for trim+wash + blowdry, firstly they didnt mention price before service, everyother…read moretime i have come they did and it was around 60-70$ , this time it was 98.00$. not sure where they pulled that from. but most importantly the lady cut way more than i asked for, i asked for a TRIM of my dead ends , i said 2 inch max. she did NOT hold up a strand to make sure before making first cut and didnt ask if i was liking it. she cut about 4 inches, very upset and will not be coming back. not even gonna name the stylist!

I came in for a "Dermaplaning Glow Facial" that I purchased on Groupon. When I called to inquire…read moreabout beforehand they mentioned that they preferred that I didn't buy the Groupon and that they would just honor the price when I got to the salon. I ended up just buying the Groupon because I had some credit I wanted to use and I was wary due to bad experience I had before when I didn't buy the Groupon. When I got there they took me in fairly quickly. The facial space is quite small and it smelled good, like a fruity fragrance. The woman who did my facial was very nice, she did try to upsell me on a "brightening facial" twice while doing my treatment but I had to decline because I get peels and facials from my dermatologist office that is covered under my insurance. After the treatment they gave me collagen sheet mask. I've gotten a few dermaplane treatments from Groupon on the past, they always coming with cleansing and separate custom facial beforehand but it seems like here they try to upsell you for that. This is probably the worst dermaplane I've ever had. Unfortunately I left with several tiny cuts on face. I know that it could happen accidentally but it was more than 3 separate spots and my whole face is very sensitive now. I am very disappointed and will not be back in the future.

I loved this place the first couple of times that I went to get my eyebrows done. I loved how cheap…read morethe threading was after I used to pay much more for threading in the past. However the last couple of times I went as a walk-in for eyebrow threading, the techs always thinned out my eyebrows and made them more asymmetrical despite me telling them repeatedly that I want them thick and even. One of my eyebrows has become highly arched while the other one is straight and droopy. I will grow out my eyebrow hair for months, and come back trusting that someone will do a good job, and they ruin my eyebrows again. They say they just take out the "extra hair." Removing lines and lines of eyebrow hairs is not a clean-up... they are actively thinning them out. I will give this place one more chance. I recommend that you only schedule threading with Sana.