Lucky Feet Shoes

Complaint Regarding Poor Customer Service Experience…read more Dear Management, I am writing to express my disappointment regarding my recent shopping experience at your Seal Beach location. I arrived at the store before closing time and was interested in making purchases. However, at approximately 6:40 PM, the music was turned off, creating the impression that customers were being encouraged to leave before the posted closing time of 7:00 PM. Around 6:35 PM, I attempted to use a fitting room, but all fitting rooms were locked. There were no available staff members to assist me or explain the situation. Later, at approximately 6:52 PM, I was ready to make a purchase but again could not find any employee available to assist me at the register. When I finally received assistance, the customer service I experienced was rude and unprofessional. I felt unwelcome and was treated as though I was inconveniencing the staff despite being in the store during normal business hours. This was a very frustrating and disappointing experience. Customers should be able to shop and receive courteous service until the advertised closing time. I hope you will address these issues with your staff and ensure that future customers are treated with respect and provided proper assistance.

The service here, or better said, lack thereof was terrible. I walked in Friday afternoon. There…read morewere 4' people working. There were a couple other ladies shopping. I had some questions about different clothing and jewelry. The four people that were working now have all disappeared. I walked in circles around the store, looking for someone to assist me. Honestly, I had never gone to Chico's before, but I went into an outlet in Carlsbad and loved their jewelry and tank tops. Their pants are amazing too. For the price they charge on the clothing and accessories, you should be getting much better service. I was considering starting to shop there, but I think they lost a customer. I will not go where I don't feel i am getting good service and appreciated for shopping in their store. Two stars because I did buy a bracelet and I love it. If I wanted that type of service, I would shop at Kohl's or JCPenney. I expected there, not in a bad way, it's just not the same experience when you're shopping in a high-end store. Don't go here if you want high-end service. Update: I called the number below. I had to repeat what was in my Yelp review and she apologized.

From their IG: 20% off w teacher / school admin ID. 8/18-8/21

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Cinnamon Stik

4.4(15 reviews)

1.8 mi

Cute little shop full of Americana, home decor, & so many novelty items!…read more It's like stepping back in time. This is the kind of shop I visited while in the Midwest! I could spend hours here! There's so much to see! This shop is located at The Arbor, a neighbor of Shenandoah At The Arbor, a wonderful restaurant! Except for the sign out front, you'd think this was a residence rather than a store! Inside is chock-full of many things! Be careful walking around so you don't tip anything over! Some of the things that caught my eye were the teacups, vintage toys, & fun trinkets. They also sell garden signs, clothing, and cards! When we visited this past Sunday, they were having an Open House. They were offering hot dogs, nachos, sweet treats, and lemonade. Super welcoming and generous of them! I hope to shop longer next time I'm in the area! ~~~~~~~~~~~ *I noticed that the business name for the Yelp Page did not match the name of the store, so I asked Yelp to make the correction and they did! There is no "C" in Stik. I'm surprised nobody edited it in 14 years!

Such a charming local shop with the cutest finds from home décor to unique gifts…read more The selection changes often, so there's always something new to discover. Staff is friendly, welcoming, and always happy to help you find what you need. Perfect spot for gift shopping or just browsing for cozy, seasonal treasures.

The Front 06-22-2025

06-22-2025

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Crate & Barrel Outlet

3.0(51 reviews)

0.1 mi

After shopping at Crate and Barrel in Costa Mesa the staff let me know the cups I wanted were in…read morestock at Crate and Barrel Outlet. There were so many things look at and store was full of a variety of items. I noticed the cups I wanted were on the shelf but I needed more. The staff looked up the cup and noticed they had lots in stock and immediately went to obtain it for me. The staff made shopping so easy and fun too! Thank you soo much (:

I love this store . After selling all our furniture and remodeling I have been coming weekly and…read moregetting really good deals and pieces . All the employees are so nice and helpful . I love that I'm only 20 mins away from this location . Some items are really dirty and messed up for the most part they tell u what is wrong with item and look at it with you before you purchase. It's on outlet store so stuff is coming from big stores , obviously stuff is going to be older or messed up therefore can't sell in the main store .

Goodies

Rugs

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Furniture

bbqLAND

4.8(84 reviews)

3.0 mi

Great experience. Bought a Pitts&Spits flattop adjustable charcoal/wood grill. Their questions…read morehelped me dial in what I was looking for and couldn't be happier with my choice. The meat they carry from Herd&Grace is exceptional as well. Australian/Tasmanian cows with uncompromising quality standards. Had some wagyu ribeyes the other week from them that were absolutely off the hook. Very thoughtful selection of spices/rubs. Go check them out.

For reference I've been coming here since this place opened and been smoking meat before it was…read moreopened. It was a great option being in California with the only real outlet to rubs and sauces being bbq's galore which is limited. I was gifted a gift card in September of 2024. The main thing I wanted to use it for was pellets and for the better part of 10 months this store was out of stock. What I didn't know was there was an ownership change. When I called and the pellets were finally in stock (August 2025) I drove down, grabbed three bags and was told my gift card wasn't good because of ownership change. I was told that they tried to let existing credit holders know to use their gift cards and that there was a grace period of when pre existing gift cards would be valid. At the end of the day, as a new business owner, I get you want to be profitable from the start and honor somewhat pre existing gift cards. I follow you on Instagram and at no time did you ever post anything about needing to use pre existing gift cards by a certain date as stated by your employee. With so many options to purchase rubs, sauces, and pellets these days, this spot will not get my business. FWIW if you need lumberjack pellets or meat church (the best in the business) just go to bbq's galore and save yourself a few bucks.

Interior

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CSULB Bookstore

3.5(31 reviews)

2.5 mi

I went there for a college tour. Checked inside and it was large and clean. Lots to select from…read more I was impressed with the selection. 5 stars. You have to pay for parking though. One item I didn't like was walking to the store. Literally planes flying over to the airport nearby. 5 stars.

This bookstore is very organized and well stocked! I never had issues finding my textbooks. I…read morealways ended up wanting to buy a bunch of merchandise! I ended up buying an alumni license plate frame eventually. The staff is helpful and friendly. I just wish there was parking close by.

One of my classmates is 8 months pregnant! Guess what she's getting for the baby shower?

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Nordstrom Rack

3.5(71 reviews)

3.0 mi

Normally I'm a major fan of Nordstrom Rack, but I did find this location to be a bit lacking…read more I recently visited to find a dress / outfits for a wedding I attended in Mexico. I was pretty bummed to find that their selection of elevated dresses was relatively limited. In fact, a large majority of the options felt dated or incredibly picked through. Besides the women's clothing department, this NR also offered a small selection of accessories and home goods. A huge portion of the store was dedicated to shoes and male clothing. So this might be the right NR if you're in the market for these items!

Very busy, slightly un organized but it's normal when it's busy lol. Came for a gift and left with…read moremore as usual. Service is good no complaints. See ya next time :)

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Sincerely Sweet Boutique

3.0(3 reviews)

1.2 mi

Sincerely Sweet Boutique is an online apparel and accessories shop based in Southern California…read more Although they don't have a brick and mortar store, I had the opportunity to meet the owners and staff when they had the launching party of their new line of products. I was surprised that the business is owned by a very entrepreneur. She was so friendly and sweet as well as the entire staff. During that occasion, I was able to see their beautiful dresses and accessories with the cherry blossom motif. I love cherry blossoms and I thought all the items were all carefully selected and so cute but honestly, I thought it's best suited for the younger crowd. We were treated with some bites and teas. There were some arts and crafts lessons available for kids and young adults. There were raffles and games. I didn't win anything but I had fun. Before I left, I went through the entire product display again and wasn't able to resist getting the cherry blossom purse. I haven't used use it though because I think it's too girly for my age. Take a look at pictures and let me know what you think.

This is an online shop that has some seriously cute stuff! I purchased a Sailor Moon umbrella, and…read moreI had it with me going to a store in the mall, and employees from the store still remember me as the girl with the cool umbrella! I am a sucker for anything Sailor Moon, so I definitely had to get the sailor moon tarot cards, the sailor moon phone charger, and the umbrella. I definitely have to check out their other items as well some time. Shipping can take a little while sometimes though.

Photo from website: Hanami cherry blossom purse I bought for $140 but available now for $70

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Photo from website: Hanami cherry blossom purse I bought for $140 but available now for $70

gorjana

3.3(51 reviews)

2.9 mi

Not a fan. I received a necklace from here as a gift and wanted to like it so badly because the…read moredesign itself is cute and the gesture from my friend was touching. Despite the piece being gold plated, the coloring looks so fake and feels like I'm wearing a piece of children's jewelry. I can't layer it with any other gold plated jewelry from other jewelry stores because the coloring from gorjana is far too yellow. Definitely think twice about purchasing any gold plated pieces from here and make sure it fits the color palette you are personally going for. Apparently the unusual coloring is intentional--customer support has told me that the jewelry is designed with a "bright yellow gold tone. This is part of the gorjana aesthetic and gives the piece a vibrant, eye-catching finish. Because of this, it may appear more yellow compared to solid gold or other gold-plated pieces when layered."

wanted to like this place, but the overall experience fell short. The store felt pretty unorganized…read morewhen it came to customer service. Instead of being greeted or offered help, I mostly felt watched without anyone actually approaching me, which made the atmosphere a bit uncomfortable. It really seems like there's a lack of direction from management. A strong team usually reflects good leadership, and here it felt like employees weren't aligned on how to create a welcoming environment or encourage customers to come back. It came across more like people were just hanging out rather than actively trying to provide a positive shopping experience. With better organization and more attentive customer service, this place could improve a lot, but as it stands, it didn't leave a great impression.

Staff who provided unacceptable customer service.

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Gift giving ready

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17 reviews that are not currently recommended

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Orchid R.

Elite 20

111

330

210

1 year ago

A few weeks ago, I took my mother to Lucky Feet at the Seal Beach/Los Alamitos location, and we had a fantastic experience. Tina, the sales representative, was exceptional in assisting my elderly mother. She attentively listened to her concerns, including her plantar fasciitis, and carefully selected a variety of supportive shoes to meet her needs. Tina was incredibly friendly, patient, and knowledgeable about the products. She even brought out a pair of sandals that my mom instantly loved and wanted to wear out of the store. Her outstanding service made the visit enjoyable and stress-free. Highly recommend! read more

John S.

2 years ago

My wife took me into this lucky feet shoe store in Seal Beach on Seal Beach Blv. The day before my 80th Birthday to buy me a new pair of tennis shoes Eddy Sandoval helped us. I found a pair o Hoka shoes that he showed me. He showed me several different shoes and I liked the Hoka's. I have been wearing them with the special inserts and am very pleased with the comfort. I highly recommend them. Mr John Shanks read more

Emilio G.

2 years ago

Eddy, the sales rep was very helpful. He offered me services and other products but he was not pushy. He also allowed me to try on several shoes until I found the pair that fit just right. He was friendly and thorough about how he did his job. It was a very good buying experience. You should stop by and let him help you find the right pair of shoes for your feet. read more

Susan V.

7 months ago

I was walking past the store and decided to stop by after a recent foot pain diagnosis. Doug, the sales associate, was so knowledgeable, friendly, and helpful! He listened attentively to my foot issues and offered some great suggestions. I walked out with a brand new pair of shoes as a happy customer! I'm definitely returning with my other family members. read more

Jesus B.

1 year ago

The best thing of this location is the excellent customer service. Both Tina Kao and Stephanie Honor know how to treat their customers. They help provide the best experience when shopping for comfortable shoes. These ladies go above and beyond when it comes to customer service. I recommend this Store to all. read more

R. V.

2 years ago

Lucky Feet is a hidden gem in the Los Al/ Seal Beach shopping area located between target and Ralph's. I like stopping by for their great UGG selections as well as other types of shoes. They also have great sock selections. Great place to pop into and avoid the hectic mall. read more

Ana R.

20 days ago

Se los recomiendo! Tina Kao me ayudo con un problema que tenía en los pies. Ella vio mi problema y me demostro una varieda de tenis apropiadamente para el problema que yo tenía al rededor de mis talones. Mucha paciencia y mucho profesionalismo! read more

Nicole I.

2 years ago

great personalized service. selection was not over the top which was actually good. I have an ankle issue so they listened and picked the best ones to try and the first is what I selected. Tina was great and put up with my weird humor!! read more

Shannon H.

2 years ago

Eddy was so helpful. I came in with a pair of shoes that I thought were the wrong size (from another store) Eddy adjusted the straps so they'd fit. He was very patient. I ended up buying two more pairs. I'll definitely be going back. read more

Doriann S.

2 years ago

I can't say enough about Luck Feet. Eddy didn't just bring one type of walking shoe for me to try but about 4. I ended up with Hoka Mach 6. I absolutely love them. Eddy was so patient with me and I will be back for all my shoes. read more

Trina T.

1 year ago

The service here is amazing! We had a lot of help from Tina, who was so helpful and knowledgeable. They have a great variety of shoes and great prices. If you're looking to buy shoes, this is the place to do it! read more

Craig B.

2 years ago

The staff is very knowledgeable and listen to your concerns. I felt the selection was good. The focus is on comfort. I will not hesitate to go again. Craig B read more

Daniel W.

2 years ago

Great customer service...Tina was an excellent help in finding the best shoe and best orthotics for my feet! Highly recommended!

Dalilah M.

2 years ago

Tina did it again!! she helped us out while also juggling 3 other customer!! thank you, will be coming back again :)

Darrell W.

2 years ago

Came in looking for some running shoes. Tina was very helpful and knowledgeable. I would recommend them.

Silas G.

2 years ago

Just purchased new hola running shoe! Super comfortable and finally got scanned for 3/4 inserts!

Gigi M.

2 years ago

The store have great variety!! Knowledgeable and super cool staff Tina Rocks It dutifully!! read more

Lucky Feet Shoes - shoes - Updated August 2026

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