Pokémon box priced at $110 with sticker on box showing "$110", they charged me $130. When I asked…read morethem about why the higher charge they said they recently changed the price and did not have time to change the price on the box. I asked if they could honor the advertised price because legally California stores are required to acknowledge the advertised price and not allowed to charge higher than the lowest advertised price. The sales clerk and manager of the store both refused to acknowledge the price match/change and refused to offer a refund stating all sales were final. DO NOT SHOP HERE u less you want to get scammed.

Overpriced store. Customer service is unacceptable as well, I guess it is what it is. They have a…read moregreat selection but some of the shoes look off.

WARNING!! DO NOT ORDER ONLINE !!! Given wrong sizes and products . The customer service is awful…read moreand the pain to try and return is absolutely horrendous. They claim to email a label that expires and I never got it . After reaching someone they sent me the label and advise I would need a printer to use it or pay to get it printed out . Cant exchange for new size . Cant return to any store. First and last time shopping WSS . DO BETTER !

Was there the other day and there was a short girl i think her name tag said alicia but i saw her…read moreflirting with coworkers and one of them was wearing a blue shirt don't know how they get work done if this happening never coming here again after seeing this no help was provided because they were busy talking to each other and just looking at each other while flirting

Bought shoes off their website within 5 minutes of them posting them on their instagram and the…read morenext day they cancelled my order. They said they sold the shoe earlier that day. And when I let them know I never received my money back I was ignored

Sold some shoes, got a fair price and dude was straight forward. Would have copped some shoes but…read morehe was sold out in what I was looking for

For work, I'm walking and standing all day and take my feet seriously. The crew at Lucky Feet…read morealways gives great recommendations and has never let me down. This time they pointed me toward the Brooks Glycerin, and WOW! it's like walking on clouds. Super comfortable right out of the box. Big thanks to the team for always helping me find the right shoe. Great staff! Super friendly and helpful. Much love to my Lucky Feet fam!

I was greeted right away as soon as I walked in the door by Tina. This young lady is very…read moreknowledgeable about shoes. She had asked me about what I was looking for, she waited on me and size my feet. I don't know any other shoe store that does this kind of stuff. I don't even know if these kind of shoe stores exist besides Lucky Feet Shoes Store. Also, Sadia was very knowledgeable and her and Tina they're just exceptional and their customer service. If you're looking for a good shoe store this is a place to go in Seal Beach. I decided to get me the Hoka shoes. Considering I have back problems and knee problems and I walk my puppy twice a day. These shoes feel so light and they feel great on my feet. These are wide shoes and my toes are not feeling squeezed in. So if you have wide feet, they got a variety there for you too. Keep up the great work young ladies.

I'd like to thank Angelica for assisting me with my purchases today…read more She was patient, attentive, knowledgeable, and welcoming. She answered all my questions and concerns about plantar fasciitis and I felt comfortable with my purchases today. She brought out a couple of brands and sizes for me to try on and surprisingly I left with Hokas instead of New Balances and Birkenstocks, what I originally came in for. Thanks for everything, Angelica!

OMG I love this store so much!! I had plantar fasciitis last year and all of my running friends…read moretold me that I need to get the right shoes and to go to Lucky Feet ! I honestly never felt like spending money on running shoes but they were like you need to do this and get the RIGHT SHOES since you could barely walk! Right when I walked in there, they helped me immediately with so much kindness!! They have this easy technology where you step on this pad and it tells you what type of foot you have and once I did that they brought out the types of shoes that would fit me the best! The first shoes I tried on were the best shoes ever they were a pair of HOKAs and it felt like I was walking on a cloud!! Mind you I could barely walk at this time because of my plantar fasciitis and it felt like a miracle! They also gave me insoles that made it so much better which I didn't even know it could get better!! I bought them and six months later I came back to get another pair!! I just bought a third pair today and was not even expecting to do that. I just went in to buy new insoles but because they were so kind and personable I was like what the heck I don't mind getting another pair because they're so amazing here!!! So thank Aly, Angelica, Stephanie!! You all the best!!! Thanks to y'all I can walk.. and RUN AGAIN!! Yayaya!!!

Terrible service. No greeting just employees talking to each other. Checked out and the employee…read moredidn't acknowledge , just kept talking to other employees the whole time. Very rude won't be coming back

During my visit to the store, there were two associates, and unfortunately, no one greeted us at…read moreall. They were engaged in conversation with each other the entire time. Another customer walked in and received assistance, while I stepped out briefly. When I returned, I wanted to see if she had asked for help or if the associates approached her. It's unacceptable for a business to neglect welcoming customers. How can you work in customer service and not provide customer service?

I just ordered a pair of the Hey Dude Disney Toy Story Jessie Shoes. They are super cute and comfy…read more First time wearing them the right shoe did put a cut on my right ankle. Probably because my socks weren't high enough. The shoe is very comfortable I just think there was a thickness on the inseam on just one of the shoes that irritated my ankle but that's not a huge problem. These are also my first pair of this brand of shoes too! If you're looking to buy the new Disney style of Hey Dude this is just something to think about.

The store is clean and well organized. The staff are nice and helpful. They have good variety of…read moreshoes, boots, and accessories. They have their usual sales area 30%-60% and they also have random sales depending on the days. If you are DSW member, you can apply coupons on top of the sales which is very good value. The store is located in next to Ross, TJMaxx, Burlington and Walmart. They recently added IMBOX Protection for your foot ware at $8.99 at the checkout.

Kamila helped me with a return today and she absolutely made my day. I bought a couple pairs of…read moreshoes online that didnt fit. Unfortunately, I didnt know that if I used my PayPal account, there is no way to pull up my order unless I had the actual order number. I went to another Nordstrom Rack and I was simply told I couldnt return them because there is no proof of purchase. Enter Kamila who saved the day! She called their service line and was able to pull up my order. She made the return so easy! I'm glad I went to this location! Thank you Kamila! Also, sidenote, why doesn't Nordstrom include physical receipts when mailing orders.

I'm not so happy with the Cerritos Nordstrom Rack. In the past few years, it has been overrun by…read moreshoplifters. They literally calculate the amount they're stealing in the store to make sure it's under $950. Then they bust out running while the security tags sound the alarms. Besides that, they have a great selection of clothes and the service is above average. However, I no longer see a value in going to this particular location of Nordstrom Rack, a valueless location due to theft.