One of my favorite pairs of running shoes had a hole in it so I came to this cobbler nearby to get it fixed. I wish he made shows because when he stitched the hole, it came back way, way stronger than before. Classic example of a high value mom and pop shop! I'll come back here again. Great work! read more

Lucky Shoes Repair & Tailor - My repaired shoe and store in the back - Shoe Repair Near Me - Plano, Texas

Absolutely unacceptable -- ruined my UGGs I brought in my UGG for a simple service and it came back completely destroyed. The damage was so obvious it looks worse than when I dropped it off like a 5 year old rushed this. Absolutely no care was taken at all. This wasn't a "small mistake" or normal wear... it was negligence. When you trust someone with a quality item, the bare minimum is returning it in the same condition (or improved). That did not happen here. I'm beyond disappointed and would not recommend this business to anyone who cares about their shoes. Thinking of filing charges due to the cost of the item and their negligence. DO NOT COME HERE read more

See all

What a super repair and tailoring shop. I had a wallet that I needed fixed on an emergency basis before I left on my trip tomorrow. I needed a grommet inserted into the wallet so that I could keep track of it and my keys and phone. I called John and explained what I needed and I needed it quickly. He invited me to come right up and instantly understood what I needed. He dropped everything and did a very professional job. While I waited, I looked at some of his other work. I'll definitely be back and highly recommend him. Never underestimate the great value of a wonderful cobbler and tailor.. read more

My first time patronizing,I needed shoe repair before leaving out of town in the next 2 days. My service was completed the same day.

May I say this loud and clear, DO NOT take your items here! One more time if you did not get that, DO NOT do business here. I came in here to get patches sewn on to a jersey. I spoke with the owner (Joe) and he told me that could have the patches sewn on in a week's time. First the cost, the cost was $75.65 which is a bit pricey for sewing on patches. I have had similar work done on the same jersey, same letters, for half of the price. The work was awful, Joe and I agreed to the location of the patches and he put them on with a needle. ( I even brought the additional jersey in as a reference) When I went to pick up the jersey, I told him how i was dissatisfied with his work and that he needed to change it or refund me my money. HE BEGAN TO YELL AT ME! I do not care what industry you are in you do NOT yell at your patron. Long story short, he did not fix his work, he did not refund me my money and he ruined my jersey/patches. Do yourself a favor and go somewhere else. I have contacted the BBB and have filed a complaint since there is not much else I can do. read more

Lucky Shoes Repair & Tailor - The proper way the patches should have been sewn on. - Shoe Repair Near Me - Plano, Texas

See all

Owner doesn't speak much English. Brought in a purse to have shoulder strap shorten by having the chains removed. Was charged $20 + tax for strap shortening but when ex husband picked up the purse for our daughter the strap wasn't shortened and the chains are all scratched up. Called owner to talk to him about what happened, he reply's with "Doesn't know what I'm talking about." When I dropped off purse owner kept saying yes, yes, yes and seems to understand but now I got the hand bag back the chains were damaged. If you can't provide the service,don't say you can and charge someone for the service. Drove there to show the owner the damage and he refused to fix the damage and said that if they touch the bag of course there will scratch marks!Now the handbag is damaged and I am out of pocket $90 on my daughters purse that I got her as an Easter present besides wasted my time for dropping of the purse for repair and having to pickup and go to the shop again to talk and show the owner the damages. read more

Lucky Shoes Repair & Tailor - Shoe Repair Near Me - Plano, Texas

See all

I have nothing but wonderful notes. My boyfriend has used LSRT for years and has always had the best comments--he has told me on numerous occasions how personable and kind they are as well. Yesterday, I had a pit in my stomach: my beautiful slip dress arrived and was too big and I had a flight the next morning. I needed help fast! They were able to fit me in by a miracle and I were SO nice and helpful. My dress was ready in less than five hours and my trip was saved. My dress fit me like a glove and was absolute perfection. Found my new tailor for life! read more

Love the owner. He's the best in town. I've been coming here for a long time and I hope he won't retire anytime soon. I have too many things to fix read more

Just put on a pair of slacks that was hemmed at Lucky. They fit great. I have to admit I was worried. The measuring just included a measurement from my waist to floor. Im accustomed to someone having me put on the pants the putting a line on the back of each leg on each pair. None of that happened here but looks like it didn't matter. read more

Would never go back. They broke the heal on my boots and would not take responsibility for their mistake. read more

Lucky Shoes Repair & Tailor - This is what they did to my boots - Shoe Repair Near Me - Plano, Texas

The gentleman who helped me was very nice. Fixed my shoe within 10 min. It just needed an extra little hole so it would fit my ankle the right way. He was very helpful and very nice! The price was fair for fixing both shoes! Will defiantly go back. He also does dresses, jackets, cowboy boots and leader. Will definitely go back! read more

This place did an awesome job polishing my shoes and fixing the heels and soles. They are the friendliest people in town. I couldn't be happier with the burnishing they did on a favorite pair of shoes and the way my cowboy boots look and feel. I will definitely be back. read more

Lucky Shoes Repair & Tailor - Shoe Repair Near Me - Plano, Texas

Beware of this place. Verify via the phone the cost of service before showing up. This guy up charges depending on what he thinks your shoes and gear might have cost. He also charges you upfront. If you bring leather coats, be sure he actually cleans and conditions them. He never cleaned my two leather jackets and tried to tell me he did.. until I wiped off a food stain that was on one when I brought to him to clean. Would highly recommend going somewhere else. read more

Brought in my Louboutin's shoes, was scared that they might mess it up but took a chance and they did an excellent job! Since then I've been coming here! They also fixes purses and does awesome job! Would definitely recommend this place to everyone! Very nice and friendly people! read more

Might be good for shoes, but I won't be taking any more bags or luggage. I gave him two shots at fixing or replacing a zipper and all he did were cheap tweaks that passed superficial inspection but broke when I tried to actually use the bag. read more

I brought a pair of heels to get repaired--prepaid and was told to pick them up the next week. When I went to pick them I was told that they couldn't be repaired. I was offered less than half of a refund because they fixed the cap of the heel (something I had not even requested that they repair). When I explained that I had no use for these shoes if they were unable to repair them, so why would I even want the heel cap replaced, I was still not offered a full refund. I explained that if I had been given a phone call alerting me that the shoes were unable to be fixed, I would have simply picked them up. read more

I brought in a pair of heels on my lunch break to be fixed, and they were done by 6pm the same evening. Very quick & efficient, & have passed along the recommendation to my entire office. read more

Brought in my favorite loafers that needed to be touch up for my casual everyday shoes and also brought in my working banking shoes. John did an excellent job. Very quick and reseaonable price. I will recommend to my co workers and friends read more

CAN YOU SAY BRAND NEW JACKET RUINED. It was my fault for not trying in on before leaving. It was my fault for not bringing it back when I discovered the debacle. It was my fault for thinking someone else would be able to fix it. BUT BOTTOM LINE IS LUCKY SHOES REPAIR & TAILOR RUINED THE JACKET. The owner who had always seemed very nice now resorts to calling me a "liar". Never offering to examine the jacket to offer any solution on correcting the problem. Just blaming me. Although I just one person, this is not how you treat someone who comes to your business. HORRIBLE IN HANDLING A COMPLAINT!!! JUST BEWARE!!! read more

Just OK place..the gentleman that works here is a little bit too friendly, to an extent he's being creepy. He "fixed" and purse of my mothers and the following day I got it back it broke again, it was a $25 repair. He has fixed a few of my pairs of shoes and they turned out great. Be aware, this isn't the cheapest place in town. Again this is just an OK place! read more

Today I had a shoe emergency. I am going on a business trip today and the heels on all my shoes including a pair of heeled boots were a disaster. John the owner of Lucky Shoes took a look and said he would do his best. I returned a few hours later and all my shoes were repaired good as new. I highly recommend John for his expert craftsmanship and fair pricing. read more

Took four heels in to get repaired. Could not believe how wonderful they looked. Super friendly service, I forgot to bring my slip in but she remembered me and was very thoughtful. Will be going back! read more

My wife and I take all of our shoes here for repair, and all if our clothes to be altered. Never once had an issue! I send all my friends to Lucky. read more

Had great service and am very happy with the work they did! I needed an insole for my shoe and now there is no difference felt when I'm walking! read more

I needed the zipper replaced on one of my boots i wear for riding my motorcycle. John was able to get them back to me the next day so I did not miss out on the awesome weekend weather. He also fixed the finish where I had scraped my toe. Great Work read more

I had these boots for years and the heel came off and went missing. Well I have never gotten shoes repaired so I was a bit hesitant. I must say they did an AWESOME job. Fixed the heels on both boots so they matched, fixed the little dents on the boots and cleaned them! They look almost new again. read more

Great work. Have a leather laptop bag that had a broken strap. Estimate was accurate and work was solid. Very nice as well.

I took in 3 pairs of cowboy boots that were in bad shape. They made them look practically brand new for a fraction of what I would have paid to replace them. And the quality of work was beyond what I expected. The owners are extremely friendly and actually engage in pleasant coversation. read more

Worst shoe repair I have ever experienced. Ruined a $2,000 pair of shoes and refused to take responsibility. AVOID AT ALL COSTS!

I brought in two pairs of boots in for a major makeover and couldn't be more thrilled! I had the soles on both replaced, the insoles in one pair replaced, and they cleaned them and gave them a nice conditioning for free as a first time customer. I only wish I took before and after pics to show how great of a job they did. Highly highly recommend this sweet family shop! read more

Did a great job on my shoes.. I had 3 heels repaired where the metal was poking out and they all look like new shoes. Reasonably priced too!! I will be taking more shoes for repair to them. read more

I've taken several pairs of shoes in to get repaired and shined - They always do a great job!

Brought my dress shoes here as the support structure under the inserts had deteriorated. They patched them right up and $25 later it feels like they're good as new and ready to walk for another couple of years. Excellent service and nice folks there as well. read more

I left two items for repair last Tuesday. They were to be ready for pick up on Saturday. On Saturday one item was still not repaired and the other was done with substandard workmanship. I calmly expressed my disappointment with the lady at the front desk. She went and got the man that I met on Tuesday. The man (long hair with the leather apron in photos) told me he could not do what I had asked him to do. He began yelling at me. I was shocked! The small shop was full of customers and this man stood beside me, got in my face, and yelled at me! I am astonished at his unprofessionalism. I then asked for my "unrepaired" item back and left. I will not be returning! read more

We love these guys. They have done many alterations for us on dress shirts, dresses, skirts, pants, quilts and even my wedding dress. They also perform miracles on shoes. I took my beloved black leather mary janes there that I've had forever, after being told from other shoe repair shops that nothing can be done to save them (before I knew of Lucky, obviously), and they actually made them look like new again. I picked up my boots today which now also look shiny and new, even though they looked like they had been dragged down an alley when I took them in, and I had requested only to reattach one of the platforms that had split in half and repair a small rip. They absolutely go above and beyond to ensure you are handed something everyone can be proud of. Very reliable, trustworthy, very sweet folks and a great value for the services/miracles they perform. We do not consider going anywhere else for tailoring or shoe repair needs. read more