I inherited a pool with a new house I bought in March. I didn't know anything at all about pools, chemical balance, cleaning, etc. I went in to Lucky's and they were very, very helpful. Went through the basics and I never felt overwhelmed. I bought a basic pool test kit and some chlorine and off I went. I was very happy with my experience here. There is a recent review where someone bought a pool cover but they were unhappy with the results. I also had to buy pool cover because my heater did not work and I have to say the cover works great. It wasn't super hot but definitely very comfortable enough to swim in. I hope that other reviewer understands the covers do work. Back to my review about this place, the customer service and friendliness of the staff is what keeps me coming back. It's too bad more stores do not have this same level of service. Big recommendation for Lucky's! read more

Just had a pool heater and pump installed by Eric best experience ever Laura and Eric are great team, straight shooters, honest good people, hard to find these days, thanks guys. read more

I can't give 5 stars only because I haven't used his services. However, I give 4 because if I ever decided to get a hot tub or pool or know someone with one I'd recommend his services. Originally I went in thinking they sold hot tubs because it came up on my Google search. I bought a place with a hot tub and was thinking about replacing it but knew nothing about them. My dad and I went around to various hot tub places looking at models and getting little information from the sales people. In Luckys, even though he didn't have any hot tubs I decided to ask Eric some questions since he worked on many. The real cost of ownership is in the maintenance, and he was the expert. Eric's wealth of knowledge on the different brands, models and overall care of them was exactly what I needed to hear. In the end I decided not to buy a hot tub and will use the space for entertaining but I thank Google for misdirecting me as they (it is a family business) were the people I needed to talk to to make such a costly decision. Maybe I'll get a kiddie pool from him instead or other water toys that they carry. read more

Brand new pool owner with zero knowledge of pool maintenance and care. Went to Lucky's on a Saturday and found the place hopping. Extra care went into their customer safety for Covid (mandatory masks, disinfected surfaces and one-customer-at-a-time inside). Eric asked about my level of knowledge and made time to give me a thorough lesson on how to get started with pool chemicals. He offered to analyze my pool water next week to keep me on track. No up-selling, they had plenty of supplies and their friendly service has earned a new loyal customer for years to come. Despite being really busy, Eric and Laura made each customer welcome. Skip the corporate pool companies and use Lucky's Pool Supply. Their friendly, professional, and knowledgeable service will make you feel like a VIP and meet all your pool/spa needs. read more

Eric just finished the replacement of the pool filter unit and the pool and spa lights for our pool in Pleasanton. He came to see the pool and checked the equipment and provided a written detailed quote. He always responds to questions in a clear and concise manner by telephone or by email. His experience in pool repair is evident and he takes pride in doing a good job for his customers. Based on my experience in dealing with Eric and Laura I have no hesitation in recommending Lucky's Pool Center for parts and repair! read more

We love getting all our pool and hot tub supplies here. Eric and Laura are both very knowledgeable about any questions we may have. There prices are very inexpensive. I would highly recommend Lucky pool supply read more

These guys are great. Super helpful. Probably can get things cheaper online, but you can't beat costumer service. Customer for as long as my hot tub works. read more

So I look it up on-line...E 14th? Drive it all the time, never seen a pool supply store, but then I wasn't looking...now I am...six passes later, I'm mad, ready to go home, I cant find the damn place and then, oh, there it is, not looking like a pool supply store either. Once I got inside my anger faded away, smoothed to a calm state of relaxation. No guys, it wasn't the interior, which is nothing to wright home about. It's beyond basic, which for me is good, I'm a pool idiot. The best part of this store is the people that own it. Its on the southbound side of E 14th just across from 171st st. read more

wonderful customer service and nice family run business. Honesty (in pricing as well as how long it may take to get the part)....is important to me and this business is spot on. read more

We have been customer of Lucky Pool's 14 years now. We have been nothing but pleased not only by perfect customer service of Laura and her husband, but also the expertise with any question we have had with a new pool heater, cleaner or anything we have questions with. She has also recommended when we need something or if it is a waste of our money......Top pool company. Thank you....... read more

Outstanding customer service. Thank you so much for always being so helpful and for going out of your way. So appreciated! We have been using Lucky's Pool Center for hot tub maintenance and problems and we are extremely satisfied with all the help. Thank you. read more

Just had a pump on our spa replaced and LOVE Lucky's Pool Center. So nice to work with, very reasonably price for labor and a friendly, family owned business. Would highly recommend, thank you! read more

I bought a pool cover that was supposed to heat my pool. Laura guaranteed with " put the cover the night before and the next day the pool will be hot the next day.It has been a whole week and we have had nice weather so that my pool can heat up. The cover cost me $60 and now she says she can't refund my money. I'm so dissatisfied and disappointed as a specialist in pool products, we(consumers ) trust you with saying the truth about your products. BUT I hope those $60 dollars services you well because to me it's the worst money I have spend. read more

Eric is the best spa tech I have ever encountered. He suggested things I could check and save a service call unfortunately my problem was a broken pump. Another company suggested a much more extensive repair which was unnecessary. After he fixed the pump he checked out the system and found another problem (this is an old spa) which could have caused another bad problem. Now my spa works like new. This was a great experience and they were extremely knowledgeable about my CalSpa. I would highly recommend this company. Also their costs was very reasonable. read more

We purchased a home with a pool many years ago and needed to upgrade the pump and heater. Eric came out to our home to see our existing equipment, make recommendations and give us a bid. He did a great job explaining what was needed and why. We can now control the pool and hot tub with a remote, life changing for us! Not only did we receive a much better price than we were expecting Eric did a great job installing the new equipment, he hauled the old equipment away. We are saving about $125 a month on our PG&E bill, just as Eric estimated! We have been so satisfied with Luckys Pool Center that we now purchase all of our pool supplies from them. Eric and Laura have always been very helpful. I highly recommend Luckys Pool Center! read more

Very friendly and knowledgeable. Came here after the second time of my pool turning green. The first time I went to Leslie's pool supplies, spent $90 and their fix didn't work $90 later, I had to completely drain and refill my pool. The second time I went to Lucky's, great advice and $10 later, I have a clean pool. This is my new go to for pool supplies, thank you for the great service Lucky's! read more

Been coming here ever since I moved into my house 12 yrs ago. Owners are the best! Extremely helpful, informative and courteous. I look forward to many more years of using thier service. read more

I had another company come out and do a service call on my older Hot Tub. They recommended a " Maybe this will fix it for 900.00 and if that doesn't work then another 1100.00". I paid them there 125.00 and called the manufacturer of my hot tub and they recommended Luckys Pool Center. I talked with there service technician and he asked me a few questions about the symptoms. He came out the next day and now my hot tub was fixed for a fraction of the cost of the other guy. I can not say how happy I am with the service I received. read more

I have used them for years. They have been dependable and knowledgeable. I puchased many parts there.

I would give Lucky Pool Center 10 stars if I could! Eric replaced my outdated pool equipment, and what a difference. Equipment has never worked so good. He showed up on time and got the job done as promised. Laura is an absolute joy to deal with (yeah.... I could test my own water but she does it so much better than I do !!!) Great service, very knowledgeable, I highly recommend. read more

I really like this place. The staff and the selection are great! Have had the pleasure of working with Laura. She's very friendly and knowledgeable about pool care. She's pretty honest about the state of my pool and what needs to be done to get it back into tip-top shape. I appreciate that truthfulness. Feel like the future of my pool will be in good hands knowing that she and her team on are on the job! Would not hesitate to recommend this place to anyone. read more

My spa started making a very loud noise everytime the jets turned on. I was familiar with Luckys because that's where I usually went to pick up supplies. When I first purchased the spa, Eric came over to show us how to use the test kit and the proper amount of chemicals to use to keep the spa in balance. So when the noise started, I called a couple of places and Luckys was the most reasonable priced and had the earliest availability. Eric came and diagnosed the problem which was a bad motor. Luckys ordered the new motor. Unfortunately, I was going to be out of town when the scheduled repair was to be done. Not a problem. Eric came anyway, replaced the motor and gave me a call to let me know it was done and everything seemed to be working fine. When I got home, I called them and gave them the payment info. I'm a big supporter of local, family owned businesses and I will continue to use Luckys for all my spa needs. Thanks for all your help. read more

I bought my home 3 years ago and Laura and Eric have provided me with customer service above and beyond reproach. They are always helpful and provide me with the information and tools I need to keep my pool in great shape. The fact that my friends always comment on the cleanliness of my pool is a deep reflection of their knowledge and desire to provide all of their customers with top notch service and supplies. I can't see going to a corporate store when I have a family owned store in my neighborhood who truly listen to me and care about my pool. read more

I purchase all my pool supplies and do all my pool equipment repairs with Luckys Pool Center. I have been doing this for almost 20 years now. They are the best. If you want professional, high quality, reliable and reasonably priced services and supplies this is the place to go to. This is a family owned business. Laura and Eric are very knowledgeable and experienced and provide outstanding services. read more

excellent customer service...had a new pump and circuit board put in my hot tub and ill def be calling them if i ever need service again