Very cozy atmosphere with a classy design. The food was delicious and hearty! The staff were…read morefriendly and treated us well. Overall, I would definitely recommend this place as a good comfort food spot or even just a great place to grab a drink with some friends!

I had high hopes for this newer restaurant in downtown Menasha. I was disappointed. It feels like…read morethis place wants to be upscale, but they failed on many levels, most notably the attitude of the front end staff. I could overlook or even forgive a single person who might be having a bad day, but we had negative experiences with 3 individuals. I went for dinner on a Tuesday evening with a small group of friends. We had a reservation for a table indoors, but were still considering the rooftop seating. When the first member of our group arrived, an employee was standing at the hostess stand but walked away without greeting her. It was not busy. Nobody else was waiting. She did not leave to go seat another party. She just walked away. This was the first moment of awkwardness. The menus: Before arriving, some of our group had looked at the regular menu and others had looked at the rooftop menu online. There was some confusion about why we couldn't order an item from the rooftop menu. (As I recall, the item in question was a flatbread available on the lunch menu for the regular dining room, but not on the dinner menu.) We were told that we would need to move to the rooftop if we wanted that item. Everything about the server's posture, facial expression including a visible eye roll, and even a loud sigh was very offputting from the start. We considered leaving before we even ordered our food, and in hindsight that may have been a better decision. Ultimately, we decided to stay and dine indoors, on the lower level at a table near a window looking onto the sidewalk. This may have been another mistake. It was very warm and stuffy. Even though there were only two other groups of people inside, it was so loud I could hardly hear people talking at my own table. I ordered the Agave Lime Chicken. It was good but not great. Two members of our party ordered flatbreads; two others ordered chicken tenders. This was where our evening really took a turn. On one of the flat boards used to serve the flatbread, there was a very small dead bug. It was a light gray-green color and so small that we weren't sure at first if it was a bug or a piece of some herb. We zoomed in on a phone camera and confirmed that it was indeed a dead bug. The member of our party who ordered this item had eaten one piece of her flatbread and was no longer interested in eating the rest. She did not want a box. She just wanted it taken away. The reaction of the staff was shocking. After clearing the board, one member of the staff returned and remarked that they were "still trying to find that bug." My jaw dropped at her tone - it was incredibly unprofessional. Thankfully, we had a picture. Another member of the staff came back to look at the photo as well, claiming that they could find no bug. They removed the meal from our bill, which is all I would really expect. I would still have considered returning another time if it had not been for the attitude and attempted gaslighting.